Debbie and John made this buying experience the best we have ever had. 5-stars is not enough to highlight their professionalism and customer service. If you want to be treated fairly and respectfully by people who know and understand their entire product line, go here!
We are so glad we choose Mattress King simply because Debbie helped us buy our first mattress in 15 years. It was single handedly her that made our experience great. She was knowledgeable, helpful, patient and straightforward. She was also enjoyable to meet. I cant wait for my mattress to be delivered and I feel certain she helped us make a good choice. Thank you Debbie L.
Ms. Debbie was wonderful. I walked into the store with a good idea of what I wanted to spend on a queen mattress for my spare bedroom. She took me right to a couple of great options. She did not try to dissuade me or try to get me to buy a more expensive product. The prices were good and I was happy to learn the store was locally owned. Debbie has 30 years of mattress experience too! I would recommend this store for your mattress needs. They also had my mattress available to take home that day. Bonus!
Debbie was a tremendous help with choosing the mattress that would be beneficial for me. She was very knowledgeable and went out of her way to ensure I gained an exceptional consumer experience. I highly recommend this Murfreesboro location and Debbie to anyone who is seeking restful sleep.
I would like to thank Ms. Debbie for all her amazing help and hard work. She worked with my son till he found the perfect mattress. I would highly recommend going here if you need a new mattress.
Ms Debbie was terrific. Very engaged with our needs and knowledgeable about what all the mattresses could offer to match up with us. Thank you for all your care and service. You and the mattress did not disappoint! ❤️ Also the delivery service was great and they came in a enclosed truck.
Had great service with store manager ( Debbie). Was very informative very helpful with helping us pick a mattress. Will refer my friends and family to shop there. Debbie thanks for all your help. Great meeting you, Jim and Skip
Easiest mattress shopping we have ever done. Debbie was awesome and while she worked with another costumer she got us squared away so we could browse and test out the types of mattresses we were looking for our guest rooms. She was so fantastic and made it easy with next day delivery that we are I got back this week to shop for a remote controlled mattress for us. Highly recommend.
Debbie was knowledgeable and patient when it came to us selecting our product. I would recommend them to anyone. They also took care of a warranty issue with ease. Thank you to Debbie and management.
Needed a twin set up for my son and the manager was super nice, helpful and made the process so easy! Will definitely go back and highly recommend them.
I have to say my experience was easiest mattress buying experience. Ms Debbie was knowledgeable and helped us get what we needed to give my kido his best sleep. My only complaint was I didnt go here first! Great customer service, good deals and IN STOCK, took it home today when I needed it. If you have mattress needs then Mattress King is the place to go.
If I could give this company a 0 I most definitely would! I purchased my mattress on 09/07/2020. The staff was going to schedule the deliver date for 09/17 or 09/18 however I needed it done on a day off which turned out to be 09/22. Typically when you get furniture delivered they call you the day before to let you know the 2 hour window in which they will be delivering your purchase. I haven’t received a phone call from anyone on 09/21. I ended up calling Mattress King at 6:00pm on 09/21 letting them know this information. The staff member Lee told me he would call the warehouse and get back to me. Lee did call me back telling me that the warehouse called and left me a message to tell me my mattress was in fact not going to be delivered because it wasn’t at the warehouse yet. I told him I received no call or voicemail. Lee told me someone from the warehouse will be calling me on 09/22. I received a phone call on 09/22 at 9:50am from a man at the warehouse telling me the mattress wasn’t there and the manager Larry was going to be calling me. I didn’t received a phone call until 2:00pm that day with the man mentioning to me that my mattress was not in and would take an additional 4 to 6 weeks to be in to set up for delivery. I told him to cancel my purchase, I am not waiting that long. I want my money back. Up to this very moment, I have made roughly 7 different calls to try and speak to a manager and/or owner, Larry and/or Nate to get my money back. Every time I try to talk to one of them, their staff tell me they will call me back. I have been calling there company, warehouse and corporate office and STILL no call from Larry and/or Nate. This has been the worst experience I have had EVER! I would never recommend this business to anyone. It has been a headache to deal with. They breached their end of my purchase. Now they are trying to keep my money!
We had a delightful experience at Mattress King. Debbie L. at 1144 Fortress Blvd, Murfreesboro, was very helpful and very informed about the difference in mattresses. She helped me pick out the right mattress. We’ve bought mattresses from Mattress King before. I don’t know about delivery yet, as it hasn’t been delivered yet. Prayerfully it comes on the scheduled date.
Ms.Debbie was very knowledgeable and has amazing customer service skills!! I will definitely return to this location to purchase from Ms.Debbie again-she is absolutely delightful with a wonderful personality :-)
Debbie was awesome from beginning to end. She was patient and was able to explain the entire process. I was in and out in less than 30 minutes with the mattress I wanted and I’m completely satisfied!Now the delivery was not the best experience! I had to help the driver get to my address via phone and when he arrived he complained about my entry way on the steps being too tight. I finally decided to start helping myself due to the lack of initiative from one of the delivery drivers. It’s a local business and the store experience is great. Delivery drivers need more adequate training to enhance the end of the sale. Delivery counts as well.But Debbie was great and for that I will refer others to her.
We just purchased king and twin mattress for our new apartment and the customer service rep was AMAZING Ms.Debbie took her time let us choose what we wanted and then showed us what she recommended not only that gave us a great deal. But not only that she didnt try to give us the most expensive mattress but what worked for us. If your looking for a new MATTRESS drive to Murfreesboro location best customer service every it was like I was talking to a friend not a sales agent. Ms. D you were GREAT!!!!
We were greeted with kindness and respect from the initial phone contact by a very knowledgeable Mr. Lee and the no hassle pickup service from Mrs. Debbie.Thanks a bunch.Highly recommend this Mattress King!Ess
My wife and I were greeted warmly by Debbie L., and she took the time to help us make an educated and realistic selection for our new mattress and adjustable base; all merchandise was delivered as promised and on time. A couple nights sleeping on my new Tempur-Pedic Proadapt Soft mattress and the lower back pain and stiffness that is normally present waking up in the morning is no more. Thank you Debbie!
Just a horrible company ran by horrible people. Debbie lies and was so rude and completely awful in how she acted. She made a mistake and gave me the wrong size box spring, mind you we had to go rent a truck to get the mattresses, so another additional cost added on. Then when we got it home and I called her back to see how she could fix this, she said nothing told me to rent another truck and kept saying it was our fault for getting wrong size box spring not hers! SHE SOLD IT TO US! Shouldn’t she know what mattresses go with what? Then she threatened me over the phone! I will never Go back there again! How hard is it to get it right? Apparently for Debbie it’s very hard and then she blames the customers! The owners need to loom at getting better management!!! Sad!!!
Ask for Debbie Lauderback at the Murfreesboro location. She took great care of us! No high pressure sales. Couldn’t be happier.🛏😴💓
After much research, we decided to purchase from Mattress King since it is locally owned and reliable. We also compared prices with other stores and online and felt that we were getting a good deal. Mike, our salesman, was very patient with us, giving us good advice to help us decide which mattress was best for us without pressuring us. The delivery service was fast and efficient. Overall good experience making this purchase.
Mike is both relaxed and professional. Very knowledgeable about the products on the floor as well as the industry in general. Gives the knowledge necessary to make an educated decision while allowing you the space to do so comfortably. Over all a good experience and would recommend to others.
I worked withr Deb at Mattress King Murfreesboro, TN store. With so many mattresses available these days, I needed to be educated. Deb took the time I needed to make a decision.. we discussed every pro and con based on MY NEEDS, not just talking points!. Deb answered everything i didnt know to ask!Together we figured out the best mattress for Me ..as for my Aching back? Im over that :)
Debbie did a great job helping me select a mattress that I absolutely love. She was very patient, and was able to answer all my questions.
Debbie did a great job of getting me in the best bed! I’ve struggled with shoulder tension and headaches for months and as a result, limited sleep. I’m grateful for less tension, fewer headaches and more hours of sleep logged!
We recently purchased new beds and they were delivered this week. From purchase to set up and delivery, it was a wonderful experience. Everyone we had contact with was professional and delivery men took care while in our home. I would recommend to family and friends. Getting a great nights sleep, thanks Mattress King.
Great selection of beds, Store Manager has very knowledgeable, and friendly but not pushy. Delivery guys were on time and professional as well. Highly recommend Mattress King!!
Upsized one of the beds in the house from twin to queen. Really pleased with the Sealy box in a bed and box spring that came with it. Delivery was just 3 days later (crew showed up nearly 2 hours before delivery time and left within 15 mins). Not so happy with the mattress protector we were sold; bought an 8 queen and the mattress cover is WAY too deep. When I called the next day to voice this concern, I was told they do not take those back once they leave the store and after I wash it 4 or 5 times it should fit better.😕
Just purchased & was very pleased with the sales but not the delivery. Was told at time of purchase that the delivery people would handle all take down & set up & when they got there they had no tools for take down and were giving me grief about it. Said if they had to come back it would cost for the return delivery. They went & asked a neighbor for tools and rushed everything through so they could get on because this took so much of their time. They complained the entire time. Not professional at all. Hopefully the bed works out and it will all be worth it. - I called Monday & told your store that I would welcome a phone call but it would have to be after 4. I also sent an email.
We looked at a few other mattress stores in the Murfreesboro area but none could beat the pricing or customer service the Mattress Kimg offered. Brian did an awesome job of explaining all the products and helping us find the right mattress as well as working with us on creating the best package deal to include the right frame for us that wouldn’t go over our budget. Would highly recommend this store, especially if you are looking to support local business!
Debbie Lauderback, store manager is Great. I waa lost and confused with All the options and places to shop. I knew what I was looking for but not confident in people in this retail to actually get us what we wanted for a cost we could afford.She did it. She listened, she came through from start to finish. Matresses were delivered as promised, they kept in touch with us.My husband and I have had multiple surgeries on back and getting new mattresss that is good for our back issues is what we needed.Thank you Debbie I will Always come to you for bed needs. You have been our miracle worker in this need
Brian is the best! If you want a good mattress at a great price from someone who knows there stuff, I highly recommend Matress King and Brian! Hes aces!
Excellent customer service, great offer overall highly satisfied.
Great store, great selection of beds, best customer service!
This is the 2nd mattress weve purchased from Mattress King. Mike was great in helping us choose the one that would fit our needs the most. Friendly and very professional!
Great Prices, But they deliver in a Open bed Pickup truck :-(
Disgusting