I had broken my glasses, the wire that holds my lens broke. I went in and with in 5 minutes they had it fix and ready to go. Fast service, the employee Fabian that help me was very nice and he know exactly what to do. I would recommend anyone needing glasses to go there. There service was great.

Got some awesome fishing sun glasses. They have Costas now. Finally! then I was told about Oakley prizm polarized lens. Wow. Just wow. My prescription was also perfect from the doctor. The people at this location are awesome. Very nice and good group of smart individuals. Thanks for always taking care of my needs guys. I hope this review helps.

Everyone is very good at this store but Amalia is amazing. She helped me in the doctor side and also helped me picked my glasses that I love very much . Will definitely recommend this store to everyone I know and I highly recommend to see Amalia for your selection in glasses. Thank you LensCrafters for hiring the best.

We have had THE best experiences with this LensCrafters store, mostly due to one exceptional Associate, J.R., whose experience really shows through in every way, from his friendliness and attention to detail and his expertise from years in the industry!!! Our son needed new glasses and was returning to school out of state. J.R. handled selecting & fitting & measuring for the glasses, then arranged for the glasses to be shipped to a LensCrafters store where he attended school. They arrived quickly & fit perfectly-no follow-up visits were necessary. Then I needed new progressive lens eyeglasses and prescription sunglasses. I have had many problems over the past 10 years, getting the right glasses prescription and fitting/measurements. As a result, I often went back to wearing older eyeglasses which worked better. Finally, after all this time, the eye doctor associated with this store, corrected my prescription (which had been too strong) and J.R. spent the necessary time with me, to ensure that the eyeglasses selected would work well, listened to my past issues, looked at the old eyeglasses to figure out why one pair worked so much better, and then most importantly measured carefully. Yes, there are computers involved but there are necessary confirmations and review of the data to ensure that the focal points are correct. With the very expensive progressive lenses I need, a slightly off measurement can result in unclear vision and headaches! J.R.’s experience showed because BOTH my pairs of sunglasses are perfect! It was such a pleasure to deal with an Associate with such great expertise and whose friendly and kind and patient manner was such a pleasure to deal with! Highly recommend LensCrafters and most especially J.R.! A++++++++++++++

This location is amazing ! The doctor was about to tell me that my previous eye doctor gave me the wrong prescription. He was able to help me out with the correct one which would help with my headache. When it came to picking out my new glass I was helped by the most helpful person Amalia. She was the sweetest and really knew what she was doing. Especially helping me pick out ones that fit my face and that I really liked. I would definitely be recommending this location to my friends and family.

Camden & Dr. Brown we’re terrific. Really nice, helpful, professional, and genuine. The store is clean, organized, and well-staffed. Everyone was helpful and patient. We will be coming here from now on for our eye exams and glasses. Thanks for a positive experience!

Everyone I came into contact at this location was very courteous, thorough and helpful. The staff and Dr. Zanas are wonderful. I had a very pleasant visit.

Phillip is AMAZING! I come every year to see him for my new glasses. He is helpful in suggesting frames and giving honest feedback on if they suit me or not. ( hard to pick glasses when you cant see! 😉)Highly recommend Phillip.

Eric, Linda and Brittany were AMAZING!!I have only been in this area a few months and I have not met a more professional, informative Group of amazing people. It was the most positive experience and any business transaction in Naples.Needless to say I will be back!!

Camden was knowledgeable and patient with me! He was great!

Service was great! Abundant lenses to choose from and Brittany was fantastic. Courteous and efficient!Have always bought my frames here!

I really enjoyed out experience at this location Brittany and Phillip were very helpful. They took their time to make sure I was happy with my glasses. I’ve bought 3 pair and can’t wait to go back for 2 more pair as they have an extensive selections to choose from.

Fabian Wilson did a stupendous job on assisting me. Great costumer service and did his best on helping me. Looks like he loves what he does. Need more workers to be like Wilson. Thank you very much!

I loved the service, everyone in the staff was very nice and attentive. I had the pleasure to have Amalia as my assistant and she is the sweetest, most caring young girl. The doctor I saw she was amazing as well. I am very happy to have found this office.

Philip did such an outstanding, phenomenal job taking care of me. I was blown away at the level of professionalism. Hes the best and Im highly recommend him if you plan to visit this location!

I had a wonderful experience getting 2 pair of glasses and one pair of sunglasses. JR was very helpful and pleasant to work with.

When a company goes beyond the expected, it is refreshing, and actually, what makes the experience something to remember. Thats what Fabian Wilson Lenscrafters store manager did with our problem of a frame that repeatedly underperformed. They made it work and that is something everyone should know. Thank you Fabian, and thank you Lenscrafters!

I have been to a lot of different LensCrafters locations over the years. Not going anywhere else moving forward! Thanks Brittany for being awesome!

Stopped in with a slightly unorthodox request and John was happy to help. He fixed my glasses quickly and was very friendly. Very grateful for his help!

Awesome customer service. I am very happy to finally be able to wear contacts again. The doctors and staff were very pleasant and very friendly. Thank you guys.

J.R. was amazing! Quick service, easy breezy ordering and measuring. Super sweet. Highly recommend!

Britannia ( i am not sure about the spelling ! Sorry) was very helpful and kind with me.She really explained all the alternatives i had ordering new reading glasses.

We have used Lens Crafters for many years, first in Columbus Ohio, then Jacksonville Florida, now in Naples. We have always been completely satisfied with the expertise of the employees from the Doctors to the Opticians we have dealt with over the years. We definitely would recommend Lens Crafters to anyone.

Much thanks to Fabian and Phillip at Lens Crafters! Fixed my glasses quickly. Very professional and friendly. Will be back when I’m ready for a new pair! 👍

This rating and critique is aimed at the retail side only. The doctor side was extremely helpful and knowledgeable, I had a pleasant experience with the doctor. As for the retail side, it seems as though after they make their sale, they no longer care about guest service. My interactions with the retail side began on August 23, moments after my eye exam. I was greeted and we began the process of ordering my lenses. After selecting what I wanted for lenses, I was told, looks like we cant order them with those options. Then we began the process all over again. Once the ordering was complete. I was told 10 days. Then later told maybe 14 days, because of my options. (There is literally only one thing I changed about the new order compared to the previous ones Ive ordered and thats the transition lens.) Over 14 days go by and I never get a follow up call, so I gave Lens Crafters a call to get an update. Someone answered and took my information and said, give me a few minutes to find out and Ill call you back. I wait a few and then over half an hour, and then I decide to call back in case they forgot about me. They told me they were busy and would get back to me. Then I waited an additional two hours to get a call back that said my lenses werent passing inspection for some reason and could be because of the transition lenses, the representative admitted that it might be the case but it was only a speculation. They told me if I cancel the transition lenses and opt for regular lenses then maybe I can get them quicker. I was hesitant but at this point I just wanted glasses. So I told them to cancel the transition and order regular ones. (Keep in mind this adding to the previous failed options I chose in the beginning) Then I get another call a few minutes later telling me they can do the transition lenses if they change labs. I was told they can change labs and put a rush order on it so that it gets here in 1 week. I said that sounds good, because I get the transition lenses I wanted, despite having to wait some more. A week goes by and I dont hear anything, so I give Lens Crafters a call for another update. A different representative answered and just told me, they are still working on it, but I do see they have a red flag on your name to call you as soon it gets here. (I was thinking, shouldnt you do that anyway? When someones order comes in, shouldnt you call them?) Either way, its been over a month now with all this and my last call didnt go any better. I was told to wait another week. This isnt the first time Lens Crafters has failed me. A year or two ago I tried four separate times to order contacts and it took me going to the store and talking to the manager to finally get them ordered. A total of 2-3 months wasted trying to get contacts. I apologize for making this long, but I advise you to try and find a better place. Somewhere where they dont over promise and under deliver. Maybe a place where guest service comes before sales.

Amalia was amazing! She helped make my experience more enjoyable. Great place overall!

This Lens Crafters has a great variety of different eye glasses and sunglasses for everyone’s taste. The staff are friendly and are very helpful. I would recommend !

Brittany was amazing and gave me great service. I will definitely return again and recommend asking for Brittany when you have your next visit for glasses.

Brittany took great care of me and my glasses/lens selection. A great experience.

The best place !! Customer service 💯❤️super professional.

The attention was prompt and Amalia was very knowledgeable and professional, she made me feel at ease and I was in good hands, thank you for the positive experience

I am completely satisfied with the Staff and professional services provided with my LensCrafters store in Naples, FL. I recommend them highly!

This is the beThe best place to shopping for glasses and contacts not only the products are great but their staff is policing and professional specially John and Amalia.

Dr. Jake Rockman is the best eye doctor I have ever seen. He is professional, personable, and polite. I highly recommend Dr. Rockman and his staff at the Rockman Eye Associates (inside LensCrafters).

Great overall experience. Doctor was personable and professional. Sales person was very good at his job and made the experience fun. Will be back again for sure.

I love this branch of Lens Crafters. The eye doctor is the best, most thorough and helpful eye doctor Ive ever had. The staff is so helpful. Ive always had a great experience here.

Great and quick service from Camden. Had my glasses made in a week!

I have visited this store multiple times. They are always very friendly, fast, and helpful. I highly recommend them.

I visited this store, LensCrafters, today, Thursday, April 1, approximately 1:00pm, in hopes of purchasing a pair of RayBan sunglasses, maybe 2 pairs. When I walked in the door 3 sales associates at the desk could not have cared less that I had entered the store. I asked if I could see some of the RayBan glasses and the gentleman pointed to the rack. No one offered to help me, he came over at one point and told me not to place the glasses back on the rack after I had tried them on because he had to clean them, he then continued a conversation with the 2 other employees, and all of them totally ignored me. I then asked one of the girl associates about the glasses and she didnt know any of the answers and was not helpful at all. She proceeded to complain about a customer she had to call, and called the customer, again all the while the 3 of them ignoring me. You missed a sale today, LensCrafters, and gained a poor review. (I also had hoped to have an eye exam but, figured that was not going to happen.....)

While visiting from out-of-town my wife needed to get some replacement contacts after forgetting to pack them. The staff was extremely helpful in locating the correct contact lenses and because we are repeat customers for LensCrafters they gave us a couple of trial lens packs for free. They dont know how much they helped us today as we are here for a wedding that will start in 3 hours! Class Act!

I can’t thank Fabian Wilson the store manager for all the help he gave me. Even though my eyeglasses were past the 30 days return he realized the issue was related to the glasses themselves and replaced them free of charge. Really went above and beyond for me!

Great experience from the time I walked in the door. Broad selection of frames and lens types. Customer service rep. was outstanding in taking you through your choices and attempting to save you money. Delightful 30 minutes or so in the store.

Very pleasant experience at this store. Starting with checking in, to Dr appt and finally the eyeglass choice and retail side of the business.

My experience was excellent if I rate ONLY the eye exam and doctor Linda Zanas is great, she has patience, very polite and passionate. Unfortunately, I have to give 1 star because the customer care is terrible! I wanted to buy the contact lenses doctor Zanas suggested me and had to call 4 times, left tons of messages and got zero call back. I ended up ordering from a website online.

Amelia and Camden where absolutely FANTASTIC. They were super patient, friendly, and answered all the questions that I had. It was my first time getting prescriptions and they walked me through the entire process and were very kind along the way. Thank you so much! Muchas gracias!

John Kap provided excellent customer service. He is a man of the highest quality with a deep breath of eye knowledge. Would highly recommend going to him for your next pair of glasses!!!!

Very positive experience. John & Camden were very helpful and professional.

After using Lenscrafters for many years, this is the last. We waited 3 weeks for glasses! We called, we stopped in, and finally someone told us theres some issue with a vendor. We finally get the call to come and they CLOSED early! I drove 60 minutes and they are closed!

While visiting Naples I accidentally lost my glasses while swimming at the beach... the doctor and staff were so helpful!! I had to choose between getting glasses and contacts (ended up choosing contacts at that time) and I was giving additional samples to take with me! If it wasn’t for the fact I was only visiting the area, I would have probably bought a pair of glasses too!! Because they had very cute styles :). But I needed to check my eye doctor store back home in case I had insurance for glasses I lost. They were willing to do glasses within 24 hours... and doc answered my questions as to lasik surgery which I am considering for the future.

Very friendly and helpful staff here. Scheduling an eye exam was very simple and easy. They easily allowed me to reschedule my appointment when I wasnt able to make it. Ordering my new lenses was easy, fairly inexpensive, and they had them ready for me within a weeks time. When I mentioned that Id wait there while they put in my new lenses into my old frame because I couldnt drive without my glasses they insisted they would try to have them ready quicker for me. Which I wasnt expecting. They definitely exceeded my expectations.

Wonderful store. Great service!

I got in a few minutes before my appointment. High tech and smooth process was handled efficiently.After my exam,I received my prescription and was able to browse the large selection of frames at LensCrafters.

John and JR were excellent. Among the best and nicest team members of any LensCrafters I’ve ever been to!

The staff could not be more helpful, knowledgeable and works within my budget.

Brittany Hemingway was super friendly and extremely knowledgeable on your products. She took the time to explain everything in detail and made us feel very comfortable and happy with our purchase. I am going to recommend her and Lenscrafters to everyone I know. Thank you for having employees like her.

Great customer service and they stand behind the product they sell no matter the brand.. Extremely satisfied in every aspect.

Great customer service. Everyone there is top notch. What a great bunch of employees. You have to go in and experience them yourself.

Poor service. Charged me as my insurance said should of been covered. I’ve used Lens Crafters for 29 plus years. Not anymore. 3 bad service.

I wish I could give them 10 stars, this place is amazing, their team is super professional, Fabian went above and beyond with my glasses. Highly recommended.

Erick is amazing !

Dr Rockman is great! He answered all my questions and found the perfect pair of contacts for me!! I will definitely go back!!

This was my 11 yr old first eye exam, and it was great. Also, Phuong was amazing, friendly and knowledgeable!

I have worn glasses for 64 years. This was my very best experience.

I was very satisfied with both Dr. Zana and the staff. I will certainly return again.

Great service from John the optometrist. Very thorough and precise. Thanks I am happy with the experience.

Thank you for helped me

I went in to have my sunglasses repaired, and other optical related issues. I had the absolute pleasure of having John Hardy as my Optician. He assisted me with a great attitude and wonderful sense of humor.I left happier and more satisfied with my Lenscrafters experience than I ever have in the 20 years I have been using a different location.

Excellent doctor and the staff was awesome! Very helpful and knowledgeable. 😊

The optician Phuong was less then helpful. He did not inform me what discount options or promotions were available. He was reluctant to answer any questions I asked. He did not itemize the cost of of the lens options to me. He made me hurried choosing a frame with no guidelines or advise. He did not tell what size of frame I needed. He even did not wipe my current glasses after he handled them.As for choosing a frame a petite woman as me was out of luck. All the mirrors were on the top shelf, and I barely could see my face when I tried on. I had to reach up and tilt the mirror, if it was not secured to the base.When I picked up the glasses they were not checked if they fit, and were not wiped clean.

If it wasnt for the knowledgeable woman Dr. I saw last Friday who told me she saw shadows in my eyes I would not have been prompted to go see Dr. Quigley. He told me I have wrinkled retinas and has made an appointment to see a retina specialist.

A huge shout out to the amazing, friendly folks at Naples lenscrafters! I came in with a broken pair of prescription sunglasses and both Fabian and Gabby were so helpful and kind, and we got the problem solved easily! I will definitely be back!

I went in to have a note pads changed on my Ray-Bans. They did it on the spot quickly and very well. The staff was surprisingly friendly and helpful

Phillip at the Naples FL store is great, time after time.

Great experience! Staff is friendly and down to earth. I highly recommend this place. Clean and exceptional. Ignore the bad reviews.

Love Lens Crafters great service great glasses 🤓

I went in last night after making an appointment on their website. I arrived and was seen almost immediately. Great staff. Dr Nicole Yontz was so sweet and so knowledgeable. I haven’t had an eye exam in probably 5-8 years, so she explained everything I needed to know. Later, Dawnette helped me out select a beautiful pair of Prada glasses that were slightly out of my price range, but she hooked me up with a discount! She was very lovely and fun to talk to. After avoiding going the optometrist for so many years, I definitely had a great experience overall. I can’t wait to get my glasses. The only thing I didn’t like, is that there is no diaper changing table in the bathrooms.

Very friendly and attentive staff. Optometrists are very helpful and informative.

My family and I have been patients there for a lot of years. There has never been a moment of disrespect or uninterested in helping us. Everyone regardless of who it was was very pleasant very professional and very very helpful.

The doctor was good the sales people wouldnt stop chatting with each other and help me

We were traveling in Naples from Nj and had forgotten my husbands contact lenses. John and Ann from this Lenscrafters location went out of their way to help verify his prescription from our NJ doctor and got him the replacement lens within an hour of the call. We greatly appreciate their efforts to help us!

Awful. Doctor was preoccupied and rude--very pompous and self important. He was unwilling to aid in any pain relief for a severe cornea injury. I called back in bawling to ask again for pain reliever because the pain became excruciating...a drop, a pain med, a shot...anything! I got frustrated on the phone when no help was offered and abruptly hung up. I will find a doctor who actually cares. Dont waste your money here.

I have been a customer at this LensCrafters for ten years. All my experiences have been very positive. Staff are knowledgeable, helpful, and courteous. I always need to have adjustments made for new frames and I am always encouraged to come back in if there are any problems. I like the photo machine that takes your picture with different frames so you can see the way they look. Since I wear bi focals, I cant see what the frames look like without wearing my glasses. This store has a large inventory of high quality eyewear. Yes, they are not cheap, but I wear my glasses all the time so in the long run, they are important to me and worth the money.

Very courteous & helpful staff. Youll find a wide selection and they have some pretty cool tools to help you find what looks best for your face & style. This is the 2nd time I have gotten eyeware from LensCrafters and will use them again in the future.

Dr. Is rude and short. Not very knowledgable. They dont really care about the patient. Make you feel like theres a million other things they would rather be doing than their job. Slams phone, when hanging up. Not helpful. Staff seems like they arent too thrilled to be there. For 28 years of getting eye exams and never having a negative experience once, this was far more complicated than necessary. My advice is spend a few extra $ and go elsewhere.

Service was exceptional. We were helped immediately, and were treated just fine.

Dr. Sandra Eveleth was too lazy to exam my eyes. Didnt matter I can see and read ABC on the board or not. In another words, she didnt care about patients eyes. Offices slow and didnt see any patient waiting. She rushed in and out less than a minute. She just copied my previous prescription years ago.

After having a less then great experience last week & writing a review ((I NEVER write reviews)) I was contacted by the store manager about 2hrs after the review was posted. ((My current frames are not comfortable for me even after several adjustments & Im just not in love with them on my face. Being I wear them all the time I want to feel comfortable in them))Fabin was so understanding & went above and beyond to contact another location to find the frames I liked ((that were damaged instore & unable to be reordered as they had been discontinued))When I went back in later that week we found that the new frames from another store were ALSO damaged. I was definitely feeling alittle discouraged since I had looked at all the frames in my price range and just didnt love any. Fabin then told me he spoke with corporate & they approved they would do an even exchange for ANY FRAMES I wanted !!! We finally found a perfect pair that fit my face like magic! Besides that Fabin was also able to upgrade my lenses to a weightless type lense!! I was just blown away with the kind above & beyond service!!!! And how QUICKLY it was all handled!!I am now on my way to go pick up my new frames!!!!!My family has been coming here for the last 17yrs & will continue.Thank you again !!!!

This place is the most unfriendly place Ive ever spoken with in a long time. The operator (whoever answers the pone) has a very bad attitude and you can tell shes really not happy to be there. It definitely gives LensCrafters a very bad reputation.Im sorry for them.

Dr. Whetstone and his staff are very unfriendly, rude, and unhelpful. They left me without any sample contacts until mine come in the mail. Theres a nicer LensCrafters in Estero, go there instead.

Worst place to come horrible service and dr is very rude i had placed an order on aug 17 Didnt receive a call to pick up even after 3 weeks and when i ask for my pupil distance they told me they dont give that out and not to make a habit of asking for it. Here on sunday website say open at 11am door say 12pm this placed does care about their customers please save some money and frustration by going somewhere esle

Just terrible. Staff treated me as well as other patients there at the same time terribly. Employees standing around doing nothing wouldnt even answer questions.

Staff was totally uninterested in helping with an emergency eyeglass repair. Wouldnt even recommend someone else who could help. Very disappointing experience.

It has been 3 months and I still haven gotten my eye contacts.

Rude and unprofessional. Take your business elsewhere.

Awful experience my wife has gone to this location for a long time while we lived in Naples for 4 years we decided it was time to go back to our home state while up there we tried to get her some new contacts the new location could find her in the system cause they put her in the system with a misspelled name they wont fax her info over and we have been sitting for almost 2 hours

They are all Angels:)

While Lenscrafters itself was very helpful, I understand they can only follow prescriptions provided by eye doctors. The doctors Rockman,Zanas and Frederick Brown, all associated with Lenscrafters, fall short of all expectations.My first appointment for exam was on September 9, 2021 with Dr Zanas; I was very explicit with what I needed, she seemed confused but wrote a prescription which I had ordered. On picking up the glasses I told the associate at Lenscrafters that I could not see but would try to get used to them. I tried for a couple of days but still had a problem in addition to getting dizzy when wearing. Called to make a follow up appointment, this time with Dr Brown, who appeared equally confused, could not figure out how to prescribe, but prescribed and returned to lenscrafters who changed the prescription. Now 2 months later the problem is still there. Made another appointment with Dr Brown, needed to cancel but could not get a hold of anyone, only auto answer told to go to internet but could not cancel only make new appointment. Finally got a hold of Lenscrafters corp office when I was told, all the doctors are independent and there was nothing that they could do for me. Still trying to get a hold of someone to. help me!!!!!!!!! Now $800 dollars later still dont have glasses. In addition I brought my COACH sunglasses with polarized lenses so that they could put script in them also; cant use them?!?

LensCrafters en Naples es una optica excelente . Fue de mucha ayuda q Amalia hablara Español. Ella me ayudó a escoger mis espejuelos y me ayudó a buscar mi seguro . Cuando vengan a esta tienda pregunten por Amalia ella es muy devota y profesional en su trabajo. Gracias Amalia

The attention is very good, Amalia is very attentive and they are very efficient in their service thanks for your help