Vanessa is amazing! She helps to make sure you are getting the best deal & most options for your personal situation! She was very friendly and easy to work with. Vanessa was informative but not pushy! I’m glad I was able to go back & work with her to finalize our decision.

Greg got me into a new iPhone with better perks and a cheaper price than the competition. He was thorough and answered my 100 questions too. I 100% recommend!

Vanessa sat with us for what seems like forever, but she saved us a ton of money! She was awesome.

Luke is hands down the most helpful guy in any AT&T store I’ve been in. I went into his store for a problem I had at a non corporate AT&T store. I could not get anyone to help me with a problem involving an upgrade back in March. Luke was more helpful than anyone I tried to get to help me anywhere else. He solved my issue effortlessly and efficiently and figured out exactly what happened. Hands down the best AT&T experience I have had and he treated me so nicely. I appreciated that so much. Thank you Luke!!!!

Exceptional customer service! Jazzlyn, Luke, Jim, and Tyler go above and beyond in their professionalism, knowledge and solutions. Thank you Four!! Have to add more positive words for exceptional service, Tyler figured out my account challenge seamlessly and once again, his service was courteous, professional and kind!

Luke has been an amazing help! He has gone over and beyond for outstanding service. We highly recommend this store for your needs!10+ out of 10!

Luke is an outstanding manager. Had an issue when I upgraded and it was something unusual and between him and Brittany, they solved everything! 10/10

This is a great AT&T store! Nathan and Luke were both extremely helpful! They corrected issues from a previous AT&T store. I would definitely recommend this AT&T store.

The technician met us at the door and immediately began working on our issue. He was friendly, very helpful and quickly solved the problem. Promote him.

Just left the store and the team there worked hard to get my phone set up and switched over. Much appreciated.

My mother and I went to the Noblesville store to upgrade her old phone. We requested Greg to help us because I have always had great service with him. Greg was absolutely wonderful with my mother explaining all of her choices and assisting her to set up her phone.

Today had the best!! Customer service thanks to Tyler and his amazing skills and kindness!

This is my “go to” store! I travel a lot for work. I have had to make stops in other stores over the years and truly have never felt the same genuine care for my needs as a customer as I do when I’m in your store. Your Sales Rep Vanessa has also become my “go to” girl. She has a way of breaking down the cost of services that have really shown me the value of what I’m getting. I’m a person that appreciates someone being real with me and not treating me like just another person walking into the store. She’s always been quick without making me feel rushed. And she always remembers my name! That’s huge to me. Keep up the great work!

Went to this store after my home store was out of stock on the new iPhone SE. while in the Anderson location I saw a deal too good to pass up. But seeing they were out, I stopped in on my way home. At first I was disappointed it seemed like the promotion wasn’t going on there and was leaving. As I was on my way out Nate looked into the issue and went ABOVE AND BEYOND to follow me and let me know that they would be able to honor it. The transaction was quick and easy and I left satisfied and with a new phone in less than 15 minutes. Great Job Nate! :-)

Busy but very efficient. Tyler helped me and his knowledge base was wide and thorough. He went out of his way to make sure I made the best decision with various needs. I have been an At&t customer for 10+ years and people like Tyler keep me a customer even when others from At&t (like calling the main At&t support are so unhelpful.) Really really satisfied with the service at this story and I can tell the management is good, it’s well staffed and clean/safe. Thanks y’all!!

Went to the corporate store for and met with Vanessa. She was fast, efficient, and happy help very polite. I really wanted fiber, but found out it was not available in my area. Because of the need for something higher than 300 maps, we will have to wait. However, because of the service I received her help with trade in, I will happily come back and see Vanessa for fiber, once it is available.

Gabriel Smith is an awesome young man!

Excellent and Friendly Customer Service and the Salesperson was very nice

Vanessa was so helpful. She took her time to figure out the problem I was having with my phone. I was having a bad day but had a good experience at this store

Tyler was a helpful and quick rep! Great customer service at this store.

Very helpful and polite!

Called - whoever answered was rude. My husband went to pay on the bill at 7:50 pm - doors were locked and they don’t close until 8 pm - the employee looked and waved at him. Not going back. 2nd disappointing experience with them sadly.

I came in an hour before close, they were busy. I was greeted immediately and told that I would be serviced ASAP. Bronson was knowledgeable and gave awesome service. Thanks!

Tyler has been amazing. I’ve been in twice and though my situation was very difficult to figure out he helped every step along the way and made it easier. I definitely recommend that if you go in to this location you speak with Tyler.

Bronson, John, Seth, and the rest of the team at the Att store in noblesville are among the highest levels of customer service I have ever seen. From the moment you walk in you are treated like family. They are incredibly knowledgeable, and will make sure you leave with everything you came it for and all of your questions will be answered. Because of the folks at this att store I am a customer for life and will not shop for wireless service anywhere else...ever!! Thank you guys!!

Let me tell you about my guy Bronson at the Att store in noblesville. This guy is amazing, he goes out of his way to make sure my business needs are completely taken care of. There is never a hesitation or a no when it comes to this store! They just get it done no question! Thank you Bronson and Att for the amazing service!

Someone I know posted on face book about the mis treatment they experienced from a man named Nate. He was rushing their process and being very disrespectful. The day after me and my mom went in to trade my phone out and we got Nate. From the beginning he was awful, he had a tone and was being disrespectful. He was very impatient and kept rushing me. He would stare down other customers and i felt very uncomfortable from his behavior. The worst part is his mask. He wears his mask below his nose. We are going through a pandemic and for him to not wear his mask correctly can put many others around him at risk. Several people walk in and out of that AT&T store and for him to not follow their protocol on masks is immature and un acceptable. I’m very disappointed that none of the other workers corrected him on his mask. Many things need to be changed. That attitude is un acceptable, I hope to get another worker next time I go.

Vanessa is the best. Ask for her if you can she provides the most outstanding customer service I have ever seen at AT&T!

I could not recommend this store less. The sales person did not give my husband all the details of the promotion he was getting, specifically in regards to the trade in device. So now we are stuck paying more than double for the new phone he got. An extra $1000 dollars!!!!! We asked to speak with the franchise owner, who was supposed to call us, no call yet. We were totally taken, don’t make the same mistake. Go to a corporate att store!

Terrible service and manager was rude. I have tried for 7 months for my bill to be correct.

Wow, I mean how terrible can a corporate store really be! GREG is an absolute waste and no help at all. I ordered a new phone and it came in tampered. When I went to ask for assistance on an exchange after confirming with a corporate rep, he simply refused to help in any way and kept saying, “I can’t do anything”, when in fact he could’ve helped order an exchange and get it safely shipped to the store if he didn’t have any in stock. Instead, he kept on a “paycheck” attitude and lazily refused to help.

We went to the store to swap a phone line to a different phone plan. The employee (who didn’t seem to have a clue what he was doing) swapped the wrong phone number to the new phone plan. Rather than just apologize and correct their mistake, they held that phone line hostage on the new, incorrect phone plan until we paid our full account balance (which we asked them in the beginning if anything would need to be paid for the transfers and they said no). $600 and nearly 2 hours later and the incorrect line was moved back, the correct line was finely moved. Absolutely unprofessional and ridiculous for just a simple phone line transfer. They don’t take accountability for their own actions and mistakes.

Vanessa Cretsinger gave us excellent service. Saved us a lot of money on getting our phones fixed. She was nice, helpful and wonderful to work with and made the whole experience of going into the store great!

I would say this it’s by far the best location for At&T, fixed my issues quick and no pain!!

The service provided was terrible, they did not solve my problems, they did not carry out the required activity and they did not sell me the requested equipment!! Bad personal

Team member was very helpful during what was a difficult time. I had to remove my moms line from my plan because she passed away. Not only was the team members helpful and offered her condolences. She went above and beyond by looking at my plan and helping me to find a better plan for my family that helped me save some money.

Branson was great helped with all my needs and was patient thanks.

Store and staff was amazing!!! 10/10! Love this place!

Worst Customer Service. Long waits and only two associates available

They were very helpful and pleasant and made you feel like you eere a customer not abother or a number john the mgr was the nicest and his employees look like they really wanted to be there to eork not like at another store i was at no help at all but the Hamilton town swuare at&T. STORE IS A PLACE TO GO FOR GREAT CUSTOMER SERVICE AND BRITTANY SOLLIS EAS THE LADY THAT FIXED OUR PHONES A BIG SHOUT OUT TO JOHN THE MGR AND HIS TEAM

New phone for the wife Nate took great care of us!

Does a great job !!!

Nate gave us great service and very good explanation of att tv

Greg is excellent! One of the best service representatives I ever had! He is friendly, knowledgable, easy to work with and a gentleman!!

If you need help with anything this is the store to help, it’s a corporate store and they’re very knowledgeable. Nate helped my son and I with great customer service

Vanessa was great to work with!

Phone problems left me unable to perform any tasks I had planned for the day. Greg was very helpful and patient in not only helping me get a replacement, but transferring all my data over. When I thought it would take an hour to transfer, I went next door to get some work done on my laptop. Greg boxed up my phone and brought it over to me. Exceptional service should be recognized, and Greg went above and beyond.

The two men at the store who helped me today get a crazy upgrade sorted were amazing. Thank you Bronson & John( pretty sure this was his name!) We have been dealing with a crazy computer glitch after an upgrade order was cancelled back in November.I had called customer service twice and they just kept telling me to wait. Well almost a month and a half later, I was still not able to upgrade our phone and we really needed to due to our old phone slowly failing.Right away Bronson knew what was causing the issue and started to get it sorted, with the team effort from John they made a dreaded processes a great happy one!And they pointed out a current internet deal which gave us far better internet for the same price!Thanks so much!!

HTC AT&T was able to address my issues quickly, saved me money, over exceeded my expectations.Thanks!

Fantastic Staff. Very helpful and even let us stick around a little later than we should have waiting for a phone to backup.

After several decades of patronizing AT&T via landline and eventually only cellphones, even with all the nearly intolerable problems that arose with them, their recent bait and switch scheme of cellphone upgrades finished it permanently. We got the same bait and switch scheme at two different stores, cut all ties to AT&T and went with Verizon cellular. I suggest you do the same.

Vanessa, awesome service.

Was able to get in and out fairly quick for the most part but I think thats mainly cause I came at a decent time when there wasnt too many people there yet. Never really a fan of the barrage of adds that are always offered (ie tv, home security, tablets, etc.) but I understand the retail business model enough to not really blame that one store for it. Overall, got what I needed and got home.

Vanessa was super!!!

Fast and easy. Employees were quick and helpful.

Customer service associate was very rude and was really no help! This location used to give good service but the staff there now sucks! Was not worth the 20 minute wait before getting any help.Update 2/26/21 Store is even worse now. Manager Ian was rude and disrespectful. Never going back to that store again.

If this is the one in Muncie Indiana the staff is almost useless and non helpful. Guess they are only there to sell phones cause they have no knowledge @ all in the technical support department @ all

Great experience upgrading my phone to the new iPhone XS Max

My wife purchased a Samsung Galaxy 8 on Sat. June 10th, noticed a horizontal line flickering on screen the very next day. Was able to finally get into store today 6/13 and was charged $45 restocking fee to replace phone. Im in shock... what a joke!!!

Busy but service was good. just make sure they dont over sell you.

Visited numerous times and always gotten good service.

My review is relating to the company AT&T as a whole, not specifically to this Indiana store. I have had AT&T for 7 years now and I grow more and more dissatisfied. I have received good customer service, but I have an issue with their services and procedures. The HTC store has always provided me with great service, but they are at a serious disadvantage because AT&T services and procedures are a difficult sell to customers!!!! I am the primary number on an account with each of my sons having a line (2). Seven years back I shopped around to determine which provider would be best for my family, and that choice was AT&T. I STILL PAID ALMOST 120.00 WITH UNLIMITED TEXT, UNLIMITED VOICE, AND 300mb DATA. Since this time my bill has gone up and up progressively over time. I saw it go $$$$ up, fees here, fees there, fees that I had no idea what they were for. Some fees just showed up on my bill. These fees are all non-text, voice, data related items. I still dont know why there are so many darn miscellaneous fees on my bill????? Over time to lover my bill I would eliminate data, other services, but my bill would go up in one area because I lowered the cost for another service. NO MATTER WHAT I WOULD DO MY BILL KEPT GOING UP. NOW I PAY ALMOST 180.00/ MONTH, IF I DONT HAVE OVERAGES, SO IT COULD BE MORE THAN THIS AMOUNT. I am very frustrated with this company!! Ive talked to friends family and co-workers and have concluded that all the major companies are exactly the same with hidden fees i.e, activation, upgrades, taxes for every reason under the sun, service fees for everything. I am not sure what the answer is for the average consumer. The fact is that this is a matter of supply and demand and the major cell providers have more leverage than consumers. I need a plan with unlimited talk, text and approx. 5mb data with 3 smartphones lines for less than $140.00/month. Anybody out here have any good ideas????? ***SORRY ABOUT MY RANT***

Nice store, personnel were nice and the store was not busy.

Very friendly and knowledgeable staff!

The staff are very nice and helpful

At&t need to fire these fools and hire new ones.I went on calling them for an hour straight.hearing the same damn response every time. Were sorry, press one to call back again. They refused to answer. At one point they answered and without saying a word, they put me on hold. Horrible service.

Good

Got right in and the guy actually knew how to do prepaid accounts

Giving it one star is too much. I hate that all the Internet in this town is At&T because it sucks. If I cant rely on this company with my internet how can I rely on them with my phone. This place is a joke. I use my 3G everyday at home because my WIFI is always out.

Great phone deals, great customer service

Lots of employees 2 of which just stood behind the counter the whole time....still waited 45m to swap a simcard... ridiculous.

Staff is always friendly and helpful!

Service man didnt acknowledge that we entered the building.Sat there for 20 mins. to come to find out that another agent gave away my phone that was on hold form me.Poor customer service.

Very friendly. Figured out what was wrong with my phone and ordered me a new one with my warranty quickly so I could get on with my day.

Service is really great..

Helpful staff.

Bummed that fiber optics isnt in my hood yet!

Service is really great...

Sales rep was very argumentative with me over a question and my services

Amazing Customer Sevice!!!

High pressure sales without customer service.

Best one around

Friendly, helpful staff

The workers are SLOW

Friendly & professional

Interested children, they are working properly.congratulations

Bad