Great experience working with store manager on my battery replacement. They were short-staffed (just him) and he just kept apologizing as he tried to juggle things--no worries, did great work, super friendly and happy to be a customer!

Ironically, the Customer Service Manager didn’t seem very happy serving customers. Long sighs, hand gestures towards me instead of words, and overall feeling that he didn’t care about being here. Couldn’t even be bothered to respond to my “Have a nice day.” Most of my experiences here are pretty neutral but this time makes me feel like I should look elsewhere for auto parts

Had low break fluid and asked for advice, without asking employee Akeem walked me out to my car and helped me through the process of filling up. Outstanding customer service, would recommend.

Jacob was so helpful - he helped me find the right headlight and even changed it for me!!! Such wonderful customer service - thank you again to Jacob!

Akeem was amazing! I came in to get a battery for a Classic Camaro he helped me select the best battery was very knowledgeable and even put in my new battery for me!

Called prior to coming in tonight to make sure I could bring back my unused ice scraper without the receipt since I couldnt find it. I was told that as long as it was unused, they could work with me. The guy I spoke to on the phone was still on the phone when I got in, I recognized his voice. One of the other two helped me after a few minutes, asked for a receipt. I said I didnt have it, and that Id called prior to driving out with assurances that I could still return it. He said without a receipt he wouldnt take it back, and claimed he knew for a fact that they didnt sell that scraper in his store. I contested his claim, and advised him that he might check first. While he looked on his computer, I dug around my phone, hoping Id had the receipt sent to my email. Luckily I did. I knew it was the right store because I purchased two extension cords with the ice scraper just a few days ago, all on the same receipt. The cashier I worked with was less than friendly, and the guy on the phone didnt even look up from his phone call to help out by telling the cashier hed told me to bring it in. Glad Im not local. My experience Tuesday morning during the initial purchase was a good one, the gentleman was helpful and tried to help me find some diesel 911, so he earned them a couple stars back.

The mumbling, rude and slightly uneducated dude that sold me the wrong filter and not enough oil needs to go back to smoking crack. Skip this place if you like good people that care.

Tiffany was phenomenal! I had to run in during lunch to have my battery checked and she checked the alternator (was good) and the battery (bad) and got a new battery switched out in minimal time. She was also very friendly and helpful throughout the process, even though it was darn cold outside! I was able to get back to work without going over my allotted lunch period. Kudos again to her and to the store in general!

Always helpful staff. Changed battery and bought alternator.

Most terrible experience. I bought 2 bottles of chevron with techron. It had the lid opened. It poured out on to the carpet of my car. Its on my leather seat, my clothes, my hands. I cant get the smell out. Its a greasy mess.

I usually like AutoZone. Theyre usually so helpful but I just walked out because the guy at the counter was so incredibly rude. Didnt act like he wanted to help me and was short with me. I wasnt about to give them my money.My response to the owner....Thats ok. Advance Auto Parts was right down the road and helped me just fine. Ill just stick with them.

Helpful, knowledge and they stand behind the products.

Great service and no waiting for parts

Not impressed. Had a check engine light on my 2007 Corolla. Dropped by here on 10/20/20 around 5:30pm to have it read. Clerk told me he couldn’t go out to read my car, so he gave me the reader to go out.Came back in with the machine. He read it and told me it was a P0171 code and that would be like $1000 for a new computer in my car. I told him I had that error before on that car and that I fixed it usually by cleaning the mass air flow sensor. He said nope, only thing it could be is the computer and it’s expensive. I asked him to look up the part. It’s $250-$330 dollars. Definitely not $1000. I asked him about installing it, he just shrugged and said it’s a computer and went to courting metal hangers and brushed me off.I went out to the car and started researching it. Turns out it’s a common issue with this year of car. Cleaning the air flow sensor usually fixes it. Replacing the intake manifold gasket is the next step. Replacing the computer is last resort. Tons of other cheaper solutions.Clearly they are out to make a dollar off their customers and know little about cars. I won’t be coming back.

Telvis was a life saver! He was very knowledable about my car and not only helped me change my light but taught me how in 100 degree heat!

Horrible customer service. Very rude.

Awesome! Friendly and helpful.

They had what I wanted at a reasonable price

Battery warranty, Larry was great!

Dudes are more interested on being on there phone than even trying to help anyone look for particular items #whocares

Use to go quite often. Tell my 5 year account suddenly disappeared. Spent almost $200. With my account would of saved over $25. Do not think it was just a mistake. I spent about $40 early that day and my account number worked fine.

I went to Auto Zone today with a bad battery in my car. Their price was better than the Olathe Advance & O’Reilly’s by $20. They tested the battery, confirmed it was bad, then changed it out for me. Great customer service - thanks guys!

Extremely huge thank you goes out to Jeremy, I believe the manager. He was so very helpful with a battery situation I was having on a very, very hard day. He doesn’t know it but I was struggling to hold in tears, not because of battery . He didn’t hesitate to take a look and offer some suggestions of how to best help me out. He got some tools together and quickly got things up and running. I am so great full Nd I hope he knows how much his kindness touched my heart.

Went there for fuses. Help was friendly but not all that helpful. Then when I went to check out the two guys behind the counter were too busy talking about how the cash trays werent removed the night before and how the opening was messed up to check me out. Finally the guy took my items and didnt hear my question about returns. I asked did you hear my question? and he said no. Had to ask again. Anyway, its the kind of service youd expect at an auto parts store.

They always have everything I need to work on my own vehicles. Much cheaper to do it yourself, that is if you know how. Friendly and knowledgeable staff.

Mr. Guthrie the manager helped me, a first time battery changer, get in and out in a timely manner! Highly recommend him!

Good service got the wrong part went home noticed it turned around went back up n got the right part

Good store, return your used car batteries here for recycling! Best of all, it is free!

Great service. Very helpful. Battery tested and changed in about five minutes!

Had a starter go bad after 3 weeks, my closest store was out of replacements. I went to this store, incredible service. Even when my neighborhood store forgot to enter my warranty information. Great group of employees at this store!

Horrible, dont give customers bad attitude if you dont know how to look up for parts using VIN ###, ever again

Had the blades I needed.

They are more friendly then other auto parts stores

The gentleman that helped me were very knowledgeable and helpful. One of them even assisted me with the project I had at hand. Would definitely recommend going to this location.

I went in needing help with my blinker. One of the store managers came outside and got a tool kit to help remove my back light. He told me which light I needed to fix. I already had the bulb I needed so I didn’t end up having to purchase anything, but he didn’t charge me anything to help me fix my blinker. He was super helpful and had wonderful customer service. I will definitely be going back to this store for any car needs.

Great service and smart employees...they saved me from spending lots of money I didnt need to

Jesse S. is an absolute gem. Extremely knowledgeable and quick with problem solving! I was back out on the road worry free and in no time at all! It’s great to experience high caliber customer service such as hers!

These guys are amazing! They really hooked me up when my battery went dead randomly. 14/10 👏🏽👏🏽👏🏽

Rude costumer service

We received excellent customer service here -- they assisted us in finding our products and they were friendly. Their store had a nice selection of products to choose from. ..and the prices were very reasonable. We enjoyed our visit here and plan to go back!

Keith took the time to understand our needs and was very helpful in resolving the issue.

Extremely professional and polite staff, I stopped here to get my check engine light read. Less than 2 minutes and they printed off the description for me along with the price for the bad component. I did not feel pressure (at all) to buy the part from them, although I will because their service was truly professional.

Needed bulb replacements for my headlight and blinker after coming from OReilly and being shrugged off and told he couldnt do it nor made any effort to assist me in replacing them. I called and came here where I was welcomed and valued as a customer. Not only did I get both bulbs installed. As a customer I mattered. Ill be back for sure and be sure to recommend to anyone I know.

Took car for code check. Ms worker helped show me the codes. Fine service. Always clean

Not much for Quaker State oil quarts.

Helpful and knowledgeable staff. My air condition had stopped working and I needed a new relay switch . They had what I needed at a great price. 13.99 in fact. I wish I could remember the guys name because I would give him kudos here in my review. Anyway, I had a good experience.

The service was very good the employees were very helpful

Didnt have what I needed, but ended up buying some other stuff I needed.

Rudest people I have met in a long time. Do not go to this store, you are better off at OReilly. All I needed was a replacement battery that went bad after 1 year, shouldnt happen, and you would think they would be happy to exchange it.

Great staff. Always willing to help. Great customer loyalty plan. Makes changing your own oil very well worth while.

Absolutely unacceptable customer service. The staff were completely dumbfounded when I asked for a non-damaged line output converter as the only one on the shelf was broken. They refused to look in the back for another one, and I could hear at least 3 staff laughing and jacking around in the back room instead of doing anything. I walked out without buying the damaged item, and I will never come back to this store again. Severely disappointed.

I’m not one to review many businesses but my experience here warranted a review.Two employees working. One didn’t know how to test a battery. After waiting for the other employee to help me, he could not provide conclusive information about my battery. He said it had zero charge despite the fact that it was able to start my vehicle. I decided to purchase a battery he then informed me that it would take him 45 minutes and he didn’t have time because the store was busy (1 other customer in the store) I then went outside and changed my own battery (took 10 minutes) in order to get the $18 back for my old battery.Both employees were quite rude the entire time and were talking poorly about customers.I expect more Autozone.

Very helpful today. I had a dead battery and was in no condition to replace it myself. The young lady who assisted me was great she tested the battery, installed the new one for me in just a few minutes and got me back on the road.

When my wifes battery died we had to jump start it and we went straight to AutoZone. They helped me find just the right car battery for her car and they installed it. The gentleman who installed it was really friendly and fast to install the battery as well!

My windshield wipers started shredding. So I stopped in there to get new ones, bought them and the guy came out and put them on for me!. All with a smile on his face. I dont recall his name.

Good service. Ive always felt confident going to AutoZone for simple DIY stuff. They have a great system to make sure you get the correct part for your vehicle. This location has friendly and knowledgeable staff... just like the rest!

Place was easy to get around in. Gentleman checking me out was very helpful, checked my merchandise to computer to be sure I had the right items. Was little difficult getting in and out of the parking lot, reason for only ⭐⭐⭐⭐s

Customer service is lacking badly but they still have some of the best prices around

Very helpful. Just needed them to do a code read on my car, but the guy was really helpful and told me exactly how to do it, printed a picture of the part to show me what to look for. Was really grateful.

The employees greeted me as soon as I walked in and asked if I needed help, but werent pushy either.

Engine light came on while on vacation stopped in to see what was wrong. The guys were so helpful with tools and assistance. Would recommend this store any day

Normally very helpful and fast service. I like going into the store. If they dont have a part they can normally get it pretty easily.

Excellent customer service

Hot what i needed and what i love

My wiper broke, so I went in to get a replacement. One of the fellows working jumped right in to help me find the right replacement, and he offered to put it on for me! So nice, such a pleasant experience!

The ataff at this location wasnt what I had expected based on my previous experiences at other locations throughout Kansas City. They werent rude, but definitely not friendly or inviting. I was there late Friday afternoon and it was packed. After searching for 10 minutes without anyone asking if i needed help, I decided to leave and take my chances online. Everybody has bad days so Ill give them another shot next time Im in need of an auto part☺

Made for man shop...simple to find things,prices comparable.

The gentleman working the counter was awesome, knowledgeable and beyond helpful!

I had to go to AutoZone on three different occasions I was helped by Rich, John and then Jess... they were so helpful in getting the parts that I needed to get my truck back on the road I am very thankful they were there to help me out in my time of need they are an asset to AutoZone in Gardner Kansas

Had one guy working there on a busy Sunday afternoon. Did a good job and got the product needed.

I accidentally ordered two right calipers online for my car instead if one right and one left. I called up to this location and was informed I could swap one of the right calipers out for a left since they had one in stock, and so was told that the swap could be done through the warranty on the parts.Upon arriving at the store and speaking to the gentleman I had spoken to on the phone I was told that they couldnt swap the parts out, that I had to return the old part and then separately purchase the new one. Since the return credit take a 3-5 business days Im without functioning brakes on my.car for anothers 3-5 days.I understand this is largely my fault but it sucks that I was told one thing and then had to do a different thing.

I ordered a new headlight assembly for my crv. Bulbs not included. Now can you see why I gave them a 1 star? Me neither.

Car good

Went to oreilly they wouldnt change the battery said it was too corroded came to auto zone the nice gentlemen change the battery and was out of their within 10 minutes.

So friendly and helpful. You dont feel awkward being female going into car parts store. I recommend to people to go there quite a bit

Helpful staff, couldnt get a light bulb to stay put, they came out and got it.

Very helpful and knowledgable. Will definitely be back.

I WILL NEVER COME HERE AGAIN. Took a bad battery here that was under warranty. It read 11.7 said charge and recheck SO THEY SAY. wanted me to wait a hour for the battery to charge and get it rechecked. I told them Ive replaced my altornator 3 days ago & Ive gotten 6 jumps in the past 2 days and left the battery on the charger for 45min myself the day before and still was dead. I took the battery to 3 other parts stores and they said the battery was bad also. Called a different auto zone and explained all this to them and they simply told me to bring it in and they would warranty it out without me waiting a hour. I would NEVER come here again.

Fast and competent employee changed my battery for me. From walking in, paying, changing the battery took all of 20 minutes!

Came in the store looking for an odd ball part, but the associates still went above and beyond to help me. Thats good customer service!

Bad actitude from the sales person, was explaining a tool that we need to pull a bearing and another sales person entered into the conversation saying that the videos that are in youtube are wrong. We were asking for a tool to pull a whel bearing hub.

Nice for free diagnostics, I could do without the clerks mechanical advise.

They almost always have the part that I need and are always willing to help.

Staff was very helpful, they always seem to have the part I need.

Very easy to order online and great discount for doing exactly that.

Amazing company! Staff is always knowledgeable, helpful and friendly.

Ordered part... Bought part... Installed part... It works... Congratulations, AutoZone! You do the thing we pay you to do... Want a cookie? No? Maybe a tune from the worlds smallest violin maybe? No??? Ok then, stop asking me to review the same store over and over and over and over and over and over and over and over and over and over...jk...You guys are literalishly top notch. Im in an odd mood or a bit dehydrated... Tell the loading dock Im sorry and that Ill take the OPEN photos off the net. Nothing gets you up like a 18yo grey overhead door. Am I right? Or, am I right?🤙😜 Call me... shhh.

Perfect customer service help me find exactly what I was looking for

Superior customer service from Linwood.

Today was a major turn around in AUTO-Vibe period. People are all Human and we all make mistakes, as do our vehicles when we wrongly prioritize their importance. It is nice to have a knowledgable staff there to help as well as understandings that frustrations tend to overlap, although not meant to become a bigger issue exponentially. So, I was given the wrong bulb but it was made right. My life will continue on and hopefully the SUV dies before myself and or the manager helping last few days. Yes, read correctly, Ive had issues w being given wrong part from a similar place but a Zone and the guy was carrying my weight also, this was extremely heavy as I do have PTSD and can tend to get overheated while overheating others, all whilst slaving over an overheated truck issue and 1 big WOW...I must commend the folk there, they were able to patiently and professionally work through the multiplayer problematic situation with little to NO permanent heartache. The manager has known of me from another store and a prior issue, equally as frustrating but we PLOWED ahead and put humpty back together again. Id like to thank the regional district Manager, Anthony Soto, as well as the Store mgt Rich. Somehow sometimes 3 consecutive walkers trip over the same hole and as long as they can help one another up and move on down the path successfully, I can be reminded of true Humanity and how helping another up matters any which way its looked at. Id recommend the store bc any manager able to handle me during breakdown crisis and also not exacerbate things, Rich receives a high five from me man. Wow, how man can make a mountain out of a molehill unwittingly. Most important is the humility required to work through it and know life will go on. Thank you for your kindness today sir. I stand tall for an America such as one w Hubris such as this. Good day.....-Teddy P

Very rude. The black employee acted like he didnt want to give me the time or day. I just needed a light bulb for my turn signal. Will not go back.

Be ready to stand In line for awhile Ive gotten parts from autozone my whole life but the location on 135/Santa fe is so slow and understaffed its ridiculous

Good fast service very considerate of what you looking for

Great service

People have always been helpful and have what I need most of the time

Friendly helpful service.

I went in to get stop leak and the instant liquid headgasket fix after midas quoted me 2300 to fix my headgasket. When i got to autozone, Eduardo looked at my engine and told me there is no leak and that it was my thermostat which is a much cheaper, easier fix (around 150). He saved my wallet, my car, and my trip! If I didnt speak to him, one of those things wouldve been sacrificed! Thanks Eduardo, youre the best!

Very helpful staff but wicked busy on the weekend

Could not return item due to autozone computer issues. Was told to come back another day.

I so appreciate the help we receive here time and again.