Pros: The value and selection is fabulous, and the sales folk will get you whatever information you need in order to make the best selection.Cons: Clearly the management expects the sales folks to push *hard* for a sale... there was an underlying current of animosity amidst the staff, and it wasnt comfortable.Nonetheless- we did end up purchasing something; will update this review with how the white glove delivery goes!Edit: The furniture is wonderful!!! Exactly what we wanted! The white glove delivery was professional and quick.