The friendliest and most helpful salesperson (Brett) sent me literature to choose the best gas range for our home, spoke on the phone twice to answer my questions and arranged for my delivery to happen within 2 days. The BASCO range was $150 less expensive than the two big box stores which were both having a “sale” at the time. BASCO is family owned which is important to me on many levels and this company has earned my trust.

So great to be able to go back into showrooms now and have competent service instead of dealing with online incompetence. Great selection of product lines. If youre thinking about redesigning your kitchen this is the place to go.

When you go, you know they will have great options. We wanted a dishwasher, and the salesman was extremely knowledgeable. He took his time and did not pressure us. Everything about the experience was great except the installation. BASCO uses a third-party installer, which is fine. Except BASCO never contacted the installer, which they said they would (or the installer didnt record any call). So if we had not called the installer on our own, we could have been waiting weeks for our dishwasher.

Like many retail appliance stores, BASCO has an inventory of many appliances in its showroom. Unlike any retailer I’ve experienced, however, BASCO has the widest and most impressive array of superior, working appliances. Every associate is on his toes...you never wait and your shopping experience is not interrupted by pushy sales techniques. The entire staff is courteous, helpful and professional. Brett is a gem!

I couldn’t of asked for a better experience. Jason was so knowledgeable and kind. He put every worry I had at ease. He was very through and took his time doing so. I had spent weeks just trying to figure things out on my own. I am so very thankful we found Jason at Basco. My mind is at ease knowing we made the best selections for our new home. Thank you !

My husband works for big Construction Company. When he worked in the field he dealt with your company when they delivered product for the projects they were working on . He always said it was nice experience and he liked your appliances .So he suggested we chuck out Basco to see if we could find what we want .I made a telephone call, and the nice Lady on the phone ask me to hold for just a moment, put me on hold . In no time at all Jason pick up the phone . He talk with me and told me that what I want was something that he could help us within. So we want down to your store . When we got to your store I asked for Jason . When he had time he came to us and sat down with us so we could tell him what we we’re looking for. He actually listened and really paid attention to what we were saying. We’ve gone to other places and they just wanted to hurry up and show us something not really caring about what we were looking for. Jason was willing to answer our questions and be honest with his answers. He asked questions and waited for us to answer him. I’m just sorry we didn’t buy our new dishwasher and refrigerator from Jason . Thank you for having Jason on your staff. We will highly recommend, this company to all of our friends and family when they’re looking for appliances. Also to ask for Jason because he listens to what the customer is looking for and that’s a nice thing to see. Your company is nice to work with . Thank you . David & Kay Butler

Edie was extremely helpful in helping us find the right appliances and sizes to fit our rental home and in the budget we had set up.

Jason was terrific. He knew exactly what I was looking for and explained all the details re: the refrigerator I purchased. A delivery date was set immediately. Paying was a breeze and they even offered cookies. This is the third appliance I have bought at Basco and wouldnt shop anywhere else.PS online the cost was $300 more w/o figuring in a sales tax (I live in Vancouver)

Brett is a great sales man. We bought an entire kitchen package and BBQ set. Great experience excellent communication on order. Thanks for all you’ve done it’s appreciated. Wife extremely happy with complete kitchen

I had a wonderful experience recently with Edie at Basco’s in downtown Portland. She was efficient and so helpful. This is a top notch place to purchase your appliances. The staff is friendly and very knowledgeable.

In store shopping experience is good and sales reps are helpful. Trying to contact someone and get assistance with any issues or problems after the sale is a frustrating and long process. The response time may take many weeks and they seem disorganized or uninterested in helping after the sale is made.

Jason was beyond helpful. Discussed every detail of our space, best options and clear explanation of why and how. Outstanding pricing and availability. BASCO is my go to appliance store.

We purchased a Samsung refrigerator with Chris’s help. It was a quick, easy sale. We were given all the information needed by an experienced, no pressure sales associate. We will be back & have referred a friend who is remodeling her kitchen.

I stopped by without an appointment but was immediately helped by Vernon. He was very knowledgeable and helped me select specifically what I needed to fit my needs. Provided me with written pricing and a copy of the specifications for the refrigerator he helped me select. No pressure to buy. It was a great experience and when I decided to make the purchase Vernon also made that process very easy.

Was referred to Ringo by my sister. He did a great job! I have total confidence we made the right buying decision.

I don’t like giving bad reviews but the experience here was awful - poor communication, many errors and a boondoggle of a multi-day process just to pay the bill. I love supporting local businesses over box stores but this will be the exception.

Excellent information on the phone which made me want to come in to see what I was looking for. Good service with Chris. He copied information for me and was honest with me about what I needed. I was able to buy what i was looking for with one visit. terrific

I went in search of a replacement built-in microwave which was unfortunately on back order. Henry suggested I shop around town and also gave me their recommended installers, knowing that he might be losing the sale. Exceptional service! I placed my order with Henry!

Incredible selection of top drawer appliances. Multiple display rooms by vendor with insightful sales people who ask the right questions. Ringo was super in helping me narrow my choices for the best fit.

Jeremy has been a delight to work with. Bought a refrigerator two years ago and were so pleased with our purchase we ordered the rest of our appliances a few days ago. Will edit out review once they arrive and are installed but so far...A+ service

In desperate need of a washer and dryer. That aside, superior customer service with excellent information on our options from Ringo, our sales consultant. Yes, we purchased a new washer and dryer. Our third purchase from Basco over the past several years.

I have had outstanding service from Dave Garner and he makes the entire process easy. 4 or 5 stars; I’m I hard grader. I purchase my appliances here and will continue to do so

Wonderful experience buying kitchen appliances! Ringo was absolutely amazing to work with, informative, polite, professional and not at all pushy. He made the process fun! I can not recommend this place enough 😊

Came to BASCO looking for new appliances as we are in the process of remodeling our kitchen. Walked in and received absolutely no help.. I getNo pressure to purchase but not one single sales person got up to ask if we had any questions. We had plans to get at least a quote or two and planned to get a cooktop, double oven, drawer microwave, dishwasher, etc.We decided to give BASCO a second chance and headed to the new store in Lake Oswego. We were greeted by Mark. He was extremely helpful and knowledgeable. Even with the store not being complete and missing lots of appliances he was so helpful and was able to answer all of our questions. We are looking forward to working with Mark. Mark completely made up for the dismissal experience we had at the Pearl District location. We originally gave 1 star but because of Mark we changed it to 4 stars. If we had started at the Lake Oswego store it definitely would have 5 stars. Thank you Mark for all your help.

We recently purchased a Cove dishwasher from Basco. This was the easiest appliance transaction weve ever had - and the most pleasant customer experience weve had anywhere within the past few months. We were helped by Jason - we went in Monday and the dishwasher was installed by Friday. Both my husband and I appreciated how knowledgable he was on the different dishwashers and we didnt feel any pressure to buy anything at all. We needed a panel ready dishwasher and they had options in stock and asked for multiple measurements to ensure it would fit the space and the panel. Thanks for a wonderful experience, we will be back when our fridge breaks!

Overall I am happy with my new washer and dryer. I am not happy with the customer service. I went to pay over the phone. Because they didn’t seem like they wanted me to come down there and pay. Which I ended up doing because I needed appliances. They told me my card was declined but the money has been taken out of my account and my bank even said they just needed to accept the transaction. Stephanie was extremely rude. I asked for a manager over the phone or someone who was in charge and all she could tell me there’s no one here to help and I can’t do anything. Would not give me a manager names or anyone’s name in charge. She told me I would have to wait until Monday to figure out where my 1498.00 went. Which is still not back into my account. Stephanie did not apologize or even look at me when I came in. The woman who did help us, I did not catch her name, but she apologized even though she was not rude at all. Still no one gave me a managers name or someone in charge when I went down there. Why be open if there’s no one in charge to help out with the new system NONE of them know how to use? Only way I’ll be going back there is if my money doesn’t end back up in my account.

Dont recommend, doing any sales over the phone, over the weekend. The experience at first was nice, lady was very nice. Up until there pay machine went up in flames. And when I mean my up in flames. All there minds did. Bank accepted the transaction, but the dingle berrys working there hade nobody there to approve it on there end. No management nobody in charge. Warehouse crew was nice.

I love shopping here. All my questions get answered, its super easy, sales is great, low pressure and I am always happy with my purchase.

Henry Bustamante at BASCO was referred to me by the contractor who built our home. Henry was very knowledgeable and helped us select the perfect Wolf wall ovens. He didn’t try to upsell us on a more expensive model. Their showroom is lovely.

The team was very professional. However, my shipment was missing an order and BASCO clearly overloaded their schedule because they were quite late. I don’t fault the delivery team at all, but I’m disappointed in BASCO as a company on multiple levels

Worked with Jason Gattman to purchase a new dishwasher. He is knowledgeable in his industry and product lines, very responsive, and helped me get what I was after quickly and easily. Very good experience all around!

We have worked with Basco on a few projects over the years. We have had such good service that we just dont go anywhere else. When it came time to get appliances for our ADU I simply emailed them what we wanted and they responded back in a few minutes with availability and prices, which were more than fair.

Great selection, delivery price was the best we found, the showroom was well organized and we were not bothered by looming sales people. Very happy with Jeremy, he made everything easy and up front.

Ordered a replacement built-in microwave from Henry. Great service and Henry was the original sales person we used 10 years ago!

We purchased a higher end oven, and two other major appliances. This experience was quite positive. However, after just four months, our oven stopped functioning. I understand these things can happen. My issue is that we have now been over two months without a functioning oven and there was not proactive communication or follow upSince original posting. We are now scheduled to resolve the issue w new unit. Thank you

Great price s for appliances and 5 starts service. Thank you guys!!

Outstanding service. Done all online. Dave made this purchase extremely easy!

My original purchase experience was great but once I bought the appliance that was all over. They told ne that the delivery people would contact me two days in advance about my two hour delivery window. When that didnt happen I contacted them to find out what the problem was and basically they didnt care to investigate to figure out that they had my wrong phone number. I contacted them no less than 4 times and the lat time was to ask them to make sure that my correct number was passed on. Answers were snotty and they did nothing. When I finally got the appliance I called them again to let them know how ineffective they had been they were rude and asked me so what do you want us to do? Seriously will not use them again.

Jason was a great resource to help us understand options, yet get to a good decision for my wife and me

Excellent service and great competitive prices

Just purchased a complete kitchen appliance set and a washer and dryer. I couldnt find better deals anywhere else. Great to work with. Transparent and honest.

Excellent, knowledgeable customer service from Edie. Also a very good selection to choose from.

Great prices and very knowledgeable. Ordering was easy.

Our interactions with Brett were simple, fairly fast, and highly unsatisfactory.We were told that delivery of our Kitchenaid oven would take 4 weeks.Four weeks come and go, we make 3 phone calls, and after several days Brett calls us back; itll be four more weeks.Not even a simple Im sorry, he couldnt care less.We cancelled the order. He still couldnt care less.Forearmed is forewarned.

Wow, when you want knowledgeable, professional product insight Basco is the place to go. I will no longer visit big box stores who sell with limited knowledge. Thanks Brett and team, great experience. And hey, inventory in stock is awesome!

I had the pleasure of working with Jason, who is bascos best salesman. The term salesman is misleading because Jason went above and beyond to make sure we ordered the exact appliances we needed.So if you go, Make sure to ask for Jason.The selection at Basco is amazing.Last but not least the general manager is also very helpful.Thank you Basco.

Dave was very knowledgeable and efficient. I would use Basco again for choosing and purchasing appliances.

Very pleased with range and microwave purchase. Dusty Moore made the whole transaction effortless. The delivery and installation people were prompt and professional. No complaints whatsoever. I’ll be back to buy a refrigerator soon.

Our Salesman Vernon listened to our situation and needs and did not push in anyway to over spend our budget, all the while showing us all of the options available to us. He was very professional.

Henry salesman very helpful and enjoyed working with him

Good price, in stock, helpful sales people, item ready when we arrived. Overall good experience.

Nice selection of higher end appliances and knowledgeable sales staff. Showroom is on multiple levels, wear walking shoes.

Amazingly knowledgeable and friendly sales person.

Very knowledgeable sales consultants, great atmosphere. Made buying here very easy. Best contractor prices in town, definitely will be back

5 men seated at a row of desks like a 1950s typist pool. 2 receptionists seated in the crows nest tending the goal barely able to look from their phones. 1 sales person yelping their knowledge on wolf ranges. 1 sales person eating lunch in a showroom kitchen. 2 sales people acting like its happy hour at their local pub at 4:30 on a Friday afternoon. Not a single one acknowledging a customer. Did someone say Hamilton?

Every time I go to basco I receive excellent customer service and my questions are answered fully.

It is with regret that I post this review about Basco’s Portland OR location.Their marketing campaigns led me to believe that high standards would be met throughout the entire sale and follow up process. After all, they sell high end products!Having been in business for more than 35 years myself, it’s difficult for me to write this but in the end it’s important for future or returning customers to know this.In February of this year(2020) I ordered and paid for a new Fisher Paykel double oven. Upon delivery the bottom oven didn’t work and the oven was removed and another was ordered.The replacement oven arrived in May and again the bottom oven didn’t work. The installer called the manufacturer who told him this entire line of double ovens had consistently failed and that I should get my money back.After two attempts and 6 months later, with the assistance of an attorney, we were refunded the full price and the delivery fee Basco had refused to refund.Buyer beware.

I bought a washer and dryer with Basco appliances and have been so pleased with their customer service. I had an issue with my washer just a few weeks prior to the end of our warranty, and the office manager helped expedite the service on our washer to make sure it was covered by the warranty. Great company, great customer service.

Very knowledgeable and super helpful

For your high end appliance needs ask for Brett Phearson. He will get you the best deals and ensure your delivery is prompt. Very happy with Basco Appliances!

Great service by salesperson Vernon!

Basco has the most complete appliance offering in Portland and the most professional staff to meet your needs. Painless, personable and professional in all respects.

No bull, straight talkers and delivered right product on time.

I talked with Huck. He is very friendly, helpful, and knowledgeable about all brands that they carry. If youre looking for a good deal on a refrigerator, freezer, oven, and other appliances Basco is the right place to go! The staff is very helpful and courteous. Its easy to get to just of hwy 30 going to Astoria.

Ordered a Miele dishwasher 3/2. Paid and was given a delivery date of 3/13. Husband took the day off from work to wait for the delivery. Decided to call because I didn’t have a delivery time frame. I find out not only is it not being delivered they don’t even have a dishwasher there for us. What if I didn’t call? Why didn’t anyone at Basco know about this. No follow through. Just take the money and forget about it. I guess I’ll be hand washing dishes for a few more weeks...

They have everything and its all on display. Salespeople are really knowledgeable, helpful, and patient.

Jeremy is great.

Great customer service. Still waiting on our quote. But I like seeing the options in mock kitchens. It definitely helps

Jason was knowledgeable and was willing to answer all my questions despite knowing that I was from out of town. He was even willing to research answers that he didnt know off the top of his head. Finally, he was willing to make suggestions that were not about the more expensive products. I highly recommend this store and account manager.

Amazing service, follow up and assistance. Would shop there for additional appliance.

So helpful. Good product knowledge. Thank you!

Jason was extremely helpful and provided us with much more explanation and information than we ever expected to get. He acted more like a project consultant than an appliance salesman and that was refreshing.

They have a great showroom. Edie Chism was great to work with! She is very knowledgeable on all appliances and our kitchen is now complete thanks to her. She helped us from start to finish and would not pick anyone else to work with. Also helped us pick the best washer and dryer.

If I could give zero stars I would, but its not an option. I bought an Electrolux Washer and Dryer on February 1st. They have scheduled delivery for me 3-4 times (I cant remember, Ive lost count) and I still dont have my washer and dryer. They say it is an Electrolux problem - that they are not getting product. They offered me their showroom model, which I accepted but when they delivered it today, it was stacked (I didnt want stacked) and when they unbolted them to un-stack them, they were scratched and had double sided sticky tape all over the top of the washer.Now waiting for a call back for a solution. This has been THE WORST appliance purchase I have ever made - and Im 50, so Ive made a few. I dont care whos fault it is, you cant run a business this way.

I didnt feel comfortable parking next to a tent city to visit this store. Also when I went into the store I was greeted and then dumped by the sales person. I ended up purchasing from another store. I guess they are more excited to work with designers who bring them more than one client. If youre looking for a large selection of working high end appiiances, this is a good store to check out. Youll most liekly get better service somewhere else.

We bought a Miele dishwasher that did a terrible job for 6 months or so, until the fourth repair person finally fixed it. Cant hold Basco accountable for the problem, but they also failed to go to bat for us with the manufacturer, even though they said they would and even though they had praised Miele customer service to the skies when we were buying. Then, separately, the interior glass door of one of the Miele ovens we had purchased at the same time inexplicably shattered when a lid from a pan was dropped on it from about 6 inches above it. It took more than 3 months (during which we had no use of the oven) and about $1,500 to repair this, with Basco again offering to go to bat for us but failing to tell us anything about what was going on. Not once in any of this has Basco apologized for its terrible customer service. They are good to work with, but only until you write the check. We would never do business with them again.

Jason was the best. We hit a glitch and he immediately made every thing right. Definitely recommend and will be a returning customer. J

I ordered a cook top from Basco approximately 2 months ago. I paid for it and the one that I received was the wrong size even when I gave them the right size which I still have written down. Then I return it and they want to charge me a restock fee so I say just get me the one I need. So then they said it would be in 2 weeks, and still wasn’t in. Then I demanded my money back in full and employee/ part owner was non compliant. Now 2 months later and employee/ part owner is now cussing over the phone that I was in the wrong when ordering and I still have not received it. Now I am being offered a full refund after 2 months because they cannot get it, keep in mind I have got stuff here before and never had a problem but after this I will never be back. I would rate this 0/5 stars if I could.

Great experience!

Working in the customer service industry for over 20 years, I was really hoping that we would be leaving as a satisfied customer, both from the experience of the product as well as the service.Purchasing a non-functioning stove was NOT our intention when we purchased a brand new product from Basco. It started from the rude delivery people, delayed repairs, the inability of them to repair the product due to not having the parts the first time, poor customer service from the technician, the time away from work (8 hours), high costs of take-out foods for over 20 days, a repaired stove with “scratches” (from the parts the technician received in) that I didn’t even get to make, one Basco Manager telling us “he would just order us a replacement stove” while the other one telling us they have to go through the companies policy of trying to get it fixed first, etc. Had I intentionally purchased a floor model with scratches I would have expected a normal 10% discount. In fact, I even tried to purchase the floor model and Dusty (who I can actually say was great) could not sell me the floor model as there could be issues with the stove due to everyone playing with the knobs, etc. I’m sure the floor model would have worked better and purchasing a floor model would have been a risk we would have taken, expecting something to go wrong and we would not been upset had something been wrong, but not a brand new product right out of the box.We would have even accepted that they ordered another stove in and took the defective stove back and they could have dealt with the warranty piece, had it fixed and resold in their warehouse sale just like all other returned products, but this WAS NOT an option.We expected a 20-25% discount; a 13.6% discount (which barely covered my missed wages) is contemptuous; being able to work “outside” the company policy because my stove company won’t be compensating Basco for my inconvenience. Oh but Basco wanted to apologize to me about the inconvenience which is weird because my inconvenience has also been their inconvenience. The only thing their company was out is the manager’s personal inconvenience of having to deal with this and the poor reviews that I will have to give, which apparently doesn’t mean anything for the company, not to mention the two sales that my two co-workers have already picked out for their remodeling.I did my review research prior to purchasing and took the 50/50 chance that the people who commented were just dissatisfied people but of the people who don’t typically write a review this was something I was not willing to accept. However, take note that should you purchase something from Basco and it is not to your satisfaction, Basco does not have a customer service satisfaction policy. Their only policy is the warranty policy of the manufacturer and they only stand behind that.

Great showroom, beautiful appliances. Still waiting for a quote.

Ordered a refrigerator. Paid for it. It came TWO MONTHS later. Wanted to go with local company, instead of big box thinking service would be much better. Not so. They ignored our delivery time request & showed up too early (our condo wont allow deliveries for certain times). The installers popped off a grommet that covers a hole for the handle but they didnt tell us. We had to catch them to have them retrieve it from the installers pocket, & he told us we can glue it on (ridiculous-their fault). They didnt level the refrigerator OR put down the feet so it didnt roll every time I pulled out the freezer door. When we called the salesman, he passed it onto the dispatcher (who had already messed up the delivery time and he never called back. So much for buy local.

Nice higher end apliances; larger selection and non aggressive staff.

Smarmy, lying salespeople dont see the value of building a relationship with a customer. I tolerated the lies and back peddling for 3 separate refrigerator purchases but Ringo finally convinced me to shop at Appliance City to purchase the rest of the refrigerators for my apartment bldg. If you like dealing with cut rate used car salesman types, this is the place.

Love, love, love BASCO. Dusty Moore is very knowledgeable and super pleasant to work with.

Amazing selection of high end appliances and really nice people.

Great experience! This was our first stop of 3 looking for a stacked washer and ventless dryer. Found what we wanted right away. Edie was knowledgeable, honest and lowkey (meaning no pressure.) The showroom is beautiful with lots of options. We will definitely go back and will reccomend to friends and family.

Excellent experience, 2nd time customer. Worked with Dave G and he went above and beyond to make our experience excellent. Richard and Kolby who did the delivery were a pleasure to work with. We are very happy customers and would highly recommend.

The customer service is a joke. Bought several appliances over the years (3 pieces this last summer). This was the first time I have had a problem with an appliance and the companies handling of the situation was anything but professional. The new washer we bought had problems from day one. The company & their customer service guy Brad dragged their feet for a couple of months trying to repair the new machine before finally replacing. Put the blame on the manufacture about the lack of speed in replacing the machine or repairing the problem. Even though I bought the machine from Bosco and not the manufacture. The communication with their customer service guy Brad was bad. No return of calls or emails on the first try. I would always have to follow up in a couple of days after not getting a return email/call back. The new washer had leaked and damaged my floor before finally replacing with a new machine. Had to dry out the floor with fans & dehumidifiers. Brad said he would reimburse my rental fees of the equipment but in typical fashion it has been a couple of months with no communication, no returning of emails or calls, and no reimbursement for drying my damaged floor. Their great if you do not have any problems. My sales guy Tim and the delivery guys have always been good but if you have a problem this company is not the kind of company that is going to step right in and take care of the customer. Save yourself the headache and buy from a company that knows something about customer service and is going to actually help you if their is a problem.

Dealing with Basco was a very bad experience. I worked with a salesman over a few months on an appliance package for the home I am building. He was very frustrating to deal with, so when I was ready to make my order, I started working with one of the owners. I told him I wanted what was on the Sales Order created by the Basco salesman. He told me that he did not approve of those prices and the price of the refrigerator was $1000 more than what was quoted (on an official sales order). He was unapologetic and also difficult to work with. I really wanted to work with a local company, but they do not honor their own quoted prices. I went to a national retailer and got better pricing and none of the headache.

Very unhappy customer. I called ahead of time to see if they carried a grill I wanted. They confirmed they had it in stock and that it would be waiting for pick up. They tried to get my credit card number at this point but I refused. On Fathers day I got the whole family in the car (baby and all) to go pick up our new grill. When I got there they said I would need to run my credit card then I could go pick it up. They took my card number, charged it, but it turns out they never had the product. Very bad business practice. They offered to correct the mistake but I never heard back from them. Dont buy from Basco. Very disappointing service.

Brad doesnt respond very well. He could do better. Very Satisfied with the rest of the staff.

Service is the worst of any appliance store Ive ever visited. The staff didnt know about their advertised specials, nor did they even offer assistance. I will never shop there again and would advise other not to waste their time either. Terrible service!!!

Brett has been great to work with, helped me with lots of questions and kept me informed.

Excellent selection, presentation and we had a great experience with all the sales and service folks as we selected several pieces for a reletivly complex design.

Helpful sales folk and good selection of appliances.

Excellent products and exceptional professional service!

Very helpful salespeople and a great selection of high quality appliances.

After a poor with a product experience, Huck Cronin went above and beyond to make things right. I would recommend BASCO for if you need appliances in the Portland area.

To all my friends and Customers about BASCO in Portland OR: I visited this store many times and sending my customers to this store, even not knowing what safering they may have in customer service after they purchase items. When Ive bought 6 items in Dacor brand, and had to repair 3 of them during a year, (and this is only from year November 2016 till now) I paid for extended 5 years insurance for all units, after year they changed to only 3 units, and this is not all yet, my Dacor Dishwasher been broken 4 times, and since its brock in May 2018 not repaired yet, still waiting for a parts, this is terrible feeling, top brand with top disappointments, do not recommend this store, brand and if you choose it, please 10 times more ask questions and check paperwork for extended warranty. :(:(:(