Dont go to the print center and expect any help. Short responses, and the obvious air of Youre bothering me.Another Prescott business that doesnt give a #$@& about their customers.
We have used this Staples many times from products, even purchased a office chair, to printing. I even had a banner made there. This last time Liz helped me with some enlargements. She was very helpful to me and offered various choices for paper and photo shop. Thanks Liz
Went to make copies and had previously been told the 5 dollar cover fee for the copy machine would be returned to my card in a couple minutes after running my card. after checking it still hadnt even processed and i still didnt have the money returned to my card, i asked the manager to which she didnt have an answer when i mentioned that an employee at the print/copy desk told me i would see the money returned in a couple minutes she shrugged her shoulders to which i said her employees didnt know what they were talking about, then the manager said WOW and told me to leave and that she wouldnt help me ! This prescott store has poor customer service and the manager isnt in the least bit concerned with helping the customers
Shouldnt have to see or expect people to cover their faces all day. There is no medical reasoning whatsoever to make people have to perform intense duties with restricted airflow. Staples does its customers and employees a disservice by continuing to follow these unscientific safety measures
I would give zero stars if it were an option. I went there yesterday with a very simple print project (8 color pages, on 8.5 x 11.5 photo paper.) It was a Mothers Day gift. I even called ahead to make sure they were doing in-store print services (as their google info said curbside services) and I spoke to a really friendly young woman, who said Sure! Come on in, we are here! When I got to the printing/copy center there was a woman working there. She seemed frazzled right of the get-go, and was definitely not the friendly person who had taken my call earlier. I told her the specs of my project, and she said: Im too backed up. The earliest I can get it done is tomorrow. I said: Can I print it myself on a self-service printer? She said: our self-service printers do not take photo paper. Im pretty familiar with the models of printers/copiers that they use, and they do in fact take photo paper just fine. She then retracted her previous statement, and explained that shed finish the job that she was on and then would get my project done for me. I thanked her, and explained the reason for the rush being that it was for Mothers Day. She responded: Yeah. Thats what all these people said too (pointing to her current print jobs). It was so rude, that I told her never mind, and left the store. When I got to the parking lot, I decided I should call and speak with the manager on duty. I called, and guess who answered the phone! Yep, she answered the phone. I asked to speak to the manager, and she said SHE was the manager. I asked to speak to a different manager, and she said she was the only one in the store. I told her I would like to speak to someone else, and she put me on hold and never came back. So, I went back in and asked a girl at a register to speak to a manager. Low and behold, a young man named Jason came out. She wasnt the only manager on duty, or even a manager at all. I ended up going to Office Max a few miles away and got FANTASTIC customer service. Wont be using Staples anymore.
Rude employees who are slow to help and quick to temper. Most everyone seems to hate working there. Priced expensively so I can shop anywhere else for those items. It’s a shame because I live across the street.
Employees were very polite.I went there to deliver your supplies. I started my route from California at 2 am. This store was my last drop for the day at approximately 3:30 PM. The other drops were in tolleson. Driving a Big Rig to a location for the first time and into a shopping center isnt easy.After presenting myself who I was, I requested the manager, the staff said that it would be the person with a gray polo shirt. So I found that individual who was with a customer who took a consuming amount of time. I stood there waiting in front of that person with the gray shirt whom heard me asking for the Manager And not a single moment or time acknowledge me, after she was done with the customer walked away and went to go help another customer. Walks back to me with a slacky attitude. I explained who I was and that I was looking for the Manager, her reply was that the manager wasnt there. I said I needed to have someone receive the delivery. Either she had the wrong color of shirt on or she was given the wrong title. It would be very professional that next time the sarcastic comments and smile be avoided and be mindful of how far we drive and long hours of working to get the supplies to your store .
Kind Defined is grateful for the partnership with Staples in creating free kid’s camps for local children.
I had an excellent experience with a teller named Bob at the Prescott store 18 on Friday, October.I asked why all the lower priced Flash Drives were gone from the store shelves. He immediately went to look - presumably to the stock room - and came back with two of the lower prices Flash Drives. He didnt have to do this. Thank you Bob.
Great customer service! I was helped by a woman named Joyce today and she was super helpful I will definitely be back soon!!!
Messed up my online order and custom print job. Forgot 5 items and then gave me 2 of the wrong items. When I went in to correct the order, I stood there for 5 minutes and finally went and found the correct products myself and walked out. Also did a custom print job with them. This was promised within 24 hours. When I came to pick it up, it was nowhere near being done in time. Will be switching my entire business shopping elsewhere.
Love Staples. Great Store and People. Merry Christmas.
They always walk me through everytime I am needing to fax or anything They Are awesome
Came to buy a computer backpack due to there 50% off sale on ALL backpacks, a display was in front of the store with a sign that stated more in aisle, so I went there were I found the nicer ones. The manager told me these werent considered backpacks, REALLY, No Sale For YOU!!
This is a good Staples. Office Max has a better selection, but the staff here are way more helpful. If you want copying done, this is the place.
Friendly and helpful staff. Store is always clean. Good clearance items.
They dont always have what Im looking for however they have lots of good deals and the help is generally friendly.
Great service but to get a bottle of water is crazy insane price
Knowledgeable staff. Had what I needed on just a few minutes.
Helpful staff. Didnt show any attitude when we walked in 5 minutes before closing.
Spent 10 minutes searching for someone to assist me in finding a product. finally found someone- but he was too busy to help me. from CSR to CSR - get it together! found what i needed elsewhere.
Helpful staff, great prices, and a wide selection of merchandise.
Always a pleasure to shop at this store. Full service tech center very knowledgeable
Helpful staff. I found the Scullcandy microphone and remote for my Android that I was looking for.
Very clean and what I needed was easy to find.
The new self serve xeroxing is a real pain. The machines kept messing up and it overcharged our credit card.
Absolute lack of customer service. Complained to clerk at checkout, no acknowledgement or comprehension. Complained to manager, no apologies, and no help loading a large multi-function copier to my car. Hopeless.
Super rude people at the copy center. Officemax took care of me though.
Charged me $5 to fax half a page of a full page document, went to UPS and paid a $1.75 for a cover letter and a complete fax
Layout was not very inuitive but staff was very helpful.
Poor customer service and their products are overpriced.
Great. Very helpful
The employees didnt have a sense of urgency and didnt have answers.
Great deals on business cards
.. I will never go back. Not helpful
Helpful, friendly staff!
Its okay
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