1 hr wait but worth it to me.You cant service everyone all at once with special problems. 😎

Chris Tillman was amazing to work with. I’ve been with several different service providers, and this is the best customer service I have received ever! He was knowledgeable and easy to work with. I can truly say I enjoyed the entire process of switching over to AT&T!

Representative Chris made my experience great. Very laid back and easy to deal with. He knew his stuff and I was in and out with everything I needed taken care of. ‘Need more like him.A plus service!Harriet P Leazer29714

My service was amazing because of Tamaris, the sales Associate who assisted me! This person listened to my needs, addressed all optional products and service packages which was nice to know all of my options and services AT&T provides, information provided was easy to understand, and they provided overall quality service. Other staff were very attentive to helping their customers so I would definitely return. The staff treated customers as if they were family or regulars which makes you leave satisfied and like you were taken care of. Im definitely a satisfied customer.

I was having some issues with my previous carrier and decided to switch. My luck, the process took forever and I had to wait on hold with them because my account was locked. Chris was very helpful and had the answer to every question we had. He was Patient and really helped us out! Best experience I’ve had at a phone store.

Chris went above and beyond his job duties. He found ways to save me money and get a better service for less money. I went to the store to purchase an IPhone and we left saving money on the monthly bill. 👍

I have tried to get my business account straightened out for quite a while. I came in today and Arnissia helped me and did a great job. She quickly resolved the issues and got everything worked out. Great job!!!

Dana tried to help me and was rude and made me feel like she didn’t want to help me at all! The assistant manager Karen is raciest and rude!! She treated me terrible! Jim was GREAT he is top notch and went the extra mile to turn my experience around

Went into the AT&T Rock Hill store today, AWESOME service. Kizzy and her team was amazing!!!! If you need a new phone, upgrade, or new service…Go Check Kizzy and her team out…THE ROCK’N IT!!!!

We had a very long wait time, but overall we’re very satisfied! Moving over from AT&T prepaid to a post paid account came with lots of figuring. We worked with Eric, and he was so kind and friendly, very knowledgeable about the phones and their plans and took time to answer all of our questions. This will be my home store from here on out. Thanks again, Eric! You’re awesome!!

I came to your store in Rock Hill today, i was just wanting to recover my passwords off my iPhone. But ended purchasing a new phone. Arnissia was very helpful in trying to retrieve my passwords, she tried her best but we couldnt get in. She was helpful in helping purchase a new phone and getting set up for me and helping with my accessories. She a tremendous asset to At&t. You have a customer for life

I will never return to the store again, The store rep Martina seemed very rude when I’d ask for help .

Jim was great. Att is awesome. Super fast service and great products. I recommend at&t for anybody.

Raven at the Rock Hill, SC store was such a pleasure to work with. She was friendly, helpful, extremely knowledgeable and worked with us to quickly upgrade our 4 family phones. Thank you!

I had to visit the AT&T store today and really had a lot of questions about my new phone I was so pleased with the help I got from Milan today very helpful and cleared up a lot of issues for me.

I am highly dissatisfied my grandmother went into AT&T to pay a simple bill and she had to wait 30 minutes to be seen. As soon as she was about to be seen and the salesman started working with her the store manager Martina Carter pulled him away from her to help another customer that had come in to buy a charger. The salesman apologized and told her he had no choice but to help the other customer that came after my grandmother or he would be in trouble. My grandmother asked to have the store manager help her and she was then passed off to another saleswoman and avoided my grandmother. I am furious at this situation because this is not the first time something like this has happened with this same manager. If it were not for the sales representatives Dana and Milan I would immediately leave AT&T. My grandmother said both representatives were very apologetic and kind to her which is the only reason my grandmother will remain with AT&T. My grandmother told the young man he needs to look for a new and better job and I agree. AT&T will not have my business and possibly not my grandmothers. Unacceptable

Chris was amazing! Very knowledgable and he took his time to help solve my issue. I have been to att stores before and nobody has offered me this type of experience before. Everybody go and see Chris.!!!

I have been an AT&T Customer for over 20 years. I have had ups and downs with this business just like anything else in this world. I can recognize genuine customer service from a mile away. Milan was fantastic this evening and gave us great advice as a consumer and not as a sale. We look forward to working with him more and we recommend his consultation. Kizzy showed us great Managerial skills. Thanks!And by the way, we haven’t spent any money yet! 😁

Very helpful. Jim was our service rep. and he was super patient answering all our questions.Manager: please limit people waiting inside in this smaller sized store for the safety of customers and staff!

I have had nothing but fantastic service every time I have visited this store over the last several years. It always seems to be something that is urgent that I need help with and they are always courteous and personable and take care of my needs with exceptional speed. Just recently I had to get my wife and my cell phone numbers switched around to the correct phones and only had about an hour. I had no appointment, walked right in and was immediately assisted and back in my car with my problems solved in less than 30 min. I can’t speak highly enough about this team.

Standing at the front for over 10 mins, no one came & asked for checking in. Won’t come back again!

Our Tech/rep is Steven F. Is always veryVery Helpful, patient, and even stayed late to help finish the set up of our upgrades.Thank you and your Team

Raven was awesome!! She assisted with security on my grandchildren’s new phone. Explained the best warranty and helped move data from old phones to new ones. CARE, Raven really cared about us. That made all the difference.

I recently switched my phone service from sprint to AT&T. Raven, the service representative at the AT&T location was super helpful and nice. Sprint was creating some problems, which lasted for over an hour, and Raven was extremely tolerant/polite the whole time. I would highly recommend this location, and apologize for being a difficult customer, if Raven reads this. ✋

Arnissia was great. Friendly, answered all my questions. Great service..

Very disappointed. Yes I was told there was a restocking fee but I was given an item that was not what I wanted. Still had to pay the 55.00 restocking fee for their mistake to get what I originally wanted.

Thank you so much to Jason today ...fixed my locked phone...in seconds ...he was so professional and very friendly...such a lovely guy ......thank you

Jim was great and helped me recover my pictures. I love att and samsung

Went in to AT&T today and spoke with Arnissa T. Or better yet just ask for Sky. (same person).. It was the best customer service ever! She helped me activate my new phone and answered all my questions. Next time you need a new phone or a great customer experience, GO SEE HER!....

As a fabulous experience. Staff was professional, courteous and very knowledgeable. Having an appointment was very helpful because they are super busy. They were excellent at social distancing and cleaning after each customer. Natalya was an awesome help to me.

GREAT SERVICE - Sky did a great job today! I brought in 3 VERY old phones to be recycled. I told her I didnt think Id get more than $1 total for them, but she took the time to charge & check the trade in value for each one & make sure they were factory reset. She helped me receive $60 credited to my account. (I had no idea there was a minimum trade in value of $20/phone) While I was there she did bring up other services AT & T provides, but not in a high pressure sales way. It was very refreshing!

Best store, best service, best manager! I worked with Josh and even though his store was super busy he took the time to help us old folks get our stuff sorted out. He helped us more than we could ask for! 5 stars for the 5 star service from that young man!

Awesome store. Skyy had all the answers. She upgraded my plan got me 2 phones and still saved me money.Best AT&T location in the Charlotte area by far.

Temaris was awesome! It was easy to make the appointment before I went and he was super patient, knowledgeable, personable, and helpful! Many thanks to him for his fantastic customer service! I am not that tech savvy and he put me at ease through the process of upgrading my phone.

Sams Club Directly behind this store gives a way way way better deal. before you deal with these sneaky sales people go check out the offer in sams club for at&t. You will be glad you did!

Everyone is super friendly and helpful. Got us in and out in a timely manor. Great customer service 10/10 recommend!

Skye gave us great service adding my father-in-laws phone to my plan. He had been to an authorized reseller who couldn’t figure how to transfer his number. The folks at the Rock Hill store had no trouble setting up the new line and upgraded phone. I’ll definitely come back to this location.

The atmosphere of the store was very pleasing. The service was exceptional. We were greeted by the store manager Kizzy and helped by Dana. They were very welcoming and helpful. Inside the store they practice great social distancing routines as well as cleanliness. Additionally, there was a great vibe musically.

Chris was wonderful to work with during our AT&T visit! Extremely knowledgeable and made the process of getting a new phone so simple!

Jim really good always get me in and out!!

While at the rock hill location. I received the best help possible. Kizzy made sure to help my family with all needs possible. Also during the times of COVID they made sure to keep things safe and sanitary

Sky was awesome would definitely like to work with her again thank you so much if you need help ask for Sky

My sale representative Milan was awesome. He made sure I had all the deals allotted to me as a public servant!!! Thank you so much for a great experience with your superb customer service!!!

The store manager Martina and the assistant manager Kizzy were very awesome with helping me get accessories for my business account. The stores atmosphere was awesome the music was GREAT! Social distancing was great. Eric was a good team player.

If I could give 10 stars I would!Kizzy and Raven were extremely helpful, professional and quick.This is my first time with AT&T and although I was hesitant I’m VERY pleased I went with them as my permanent carrier.

I had the pleasure of being helped by Kizzy . I would definitely recommend her services to anyone in need . She had excellent customer service and provided me with everything I needed and more .

Super helpful and easy transaction. Helped me save money on my bill and upgraded my plan!

I had the pleasure of being helped by Kizzy . She had excellent customer service and provided me with all the information I needed . I would definitely recommend her services to anyone .

Every question I had was addressed and I was satisfied with the customer service. The manager Martina was amazing and the atmosphere was AMAZING ! They did a great job on social distancing which was very important to me. Thank you all for such a great experience

Temaris Dixon was a wonderful customer service associate, he went above and beyond with helping us get everything situated during our visit. The Assistant manager Kizzy made sure that we were well taken care during our visit as well. 5/5 stars I would highly recommend this store for any of your phone service needs.

Skyy was amazing! She helped us out with our plan and upgrading our phones. She is very knowledgeable and explained everything perfectly. She was so pleasant and wonderful! We will definitely be coming back to this Rock Hill location!

I had a great experience. I have met with Dakota twice now and he was very helpful. He helped me order a new phone as well as updating my plan to save me some money. He also helped me navigate the “phone juggle” with how I could get my daughter a new phone as well. Both times I was there I never waited. I’ve been going here for many years and always had great service

Ms.Kizzy gave us great customer service! I highly recommend her. She’s the best of the best!

Skyy is the person to see if you need new services. She was very professional and went the extra mile in setting up new services for me and my family. The whole team here is pleasant and give positive vibes. She made sure I walked out of here with a new phone. Thanks for your excellent customer service and family oriented spirit.Thanks lady 🤗

We are so happy to have had Skyy to help us out. She was very patient and kind. This was the best AT&T visit we have had

Temaris did a great job! He was very professional and told us about the promotions. Kizzy made sure we got every accessory we needed for our phones. We always have a great experience!

Eric at the Rock Hill Store was Awesome.2 and a half hours on Tech Support and 2 hours and 45 minutes at a Retail Store and salesperson tried to call forward the service messing both Phone and watch up. Hour later Eric at Corporate store not only Corrected fixed and got all working He did it in less than 5 minutes and added extras on it to help make Watch enjoyment even Better.Thanks ERIC NOEL for everything and Happy New Year

I will not be coming back to AT&T wait time is always too long and the store manager is never available or busy everytime I need help.

Melody was such a very very nice and helpful young lady. She was patient with me and I look forward to coming back and seeing her again. She made me feel so welcome.

Raven did an amazing job. Her sales tactics were just right and she helped find everything we need and more 10/10 would recommend.

Sky did a great job helping me with my new Apple Watch she has a great personality would come back and do business with her again

Johnnie A, was great. He helped me setup a new phone for our company and transferred a number and suspended a line. The whole processes was quick and easy. After the day I had it was a pleasure to go into the phone store and get out quickly. Compare to pass experience where I have been in a phone store for at least 2 hours trying to do what I did. Johnnie thank you 😊 I really appreciated the great service.

My experience here at the branch in Rock Hill with store manager Martina, and assistant manager Kizzy was truly appreciated. Due to COVID things were somewhat challenging. They made sure that our stay there while being serviced was greatly appreciated and quite enjoyable. The atmosphere of the music and conversations made it enjoyable. I want to take this time to give them kudos for a job very well done.

Our experience was awesome with Raven!! She was very knowledgeable and fun to work with!! We will definitely ask for her next time we come in!

Natalya was wonderful! Extremely helpful and just lovely! Was in and out and resolved my issues very quickly! Very pleased

Employees at this location greet you promptly and allow you to sit in your vehicle until it is your turn to ensure social distancing guidelines are followed! Every one is so nice and personable and makes sure you have a great experience!

Caleb was very helpful! After dealing with AT&T on phone he was able to help me out and greatly appreciated!

Consultant sky was excellent and was very respectful and helpful. I upgraded my plan, filler claim got a new phone coming, and purchased a new device also air pod pros . She was so helpful .

The staff is very friendly and are a great help, but this particular AT&T is very slow we sat in the store for 3 hours to get two phones and had to go through the process 3 different times

Dakota went above and beyond to help us figure out the best plan for our needs. It’s so nice to have someone who cares about your needs and wants to help find the best deal for you. Ask for him if you visit. Store is very clean and they are cleaning each table between customers.

Chris helped me out - and did a great job! Thank you for the quick service !

Temaris, and Kizzy help me and my girlfriend out they made the whole process very smooth and simple, they answered all our questions and really made us feel welcome!

Caleb Barnes provided outstanding/impeccable customer service. He was very patient and thorough with explaining options to my mother. We appreciate you!!! Many Blessings!!!

Knowable agent, got us more and better for less monthly payments.

Raven was very helpful. Informative salesperson without being pushy. She spent plenty of time giving us our options. Would recommend.

Eric was absolutely amazing!!!! We came in with a phone/family emergency and he absolutely handled us so gently yet professionally. AT&T NEEDS more employees like Eric!

I came in to switch to AT&T and had to wait over 2 hrs the store manager didn’t seem to care and told me they would add me to a list and she didn’t. I ended up leaving and ultimately going to Verizon.

Caleb Barnes was extremely helpful. He continued calling and responding until he got my issue solved. I’m so thankful!!!

Ive been using this AT&T location for years (since they first opened), and Ive always had a great experience. I recently visited, and it was still a pleasant experience. Additionally, covid guidelines seemed to be followed well.

My wife and I went into AT&T to get upgrades and Skyy gave us excellent customer service!! She was very nice and even went above and beyond our expectations!

The guy who helped me was nice but when I went back to tell them about the charger I thought was faulty to my Iphone 11 they acted as though it would make AT&T go bankrupt if they gave me an all new charger, now mind you the phone wasn’t even a week old, the girl at this store tells the guy to only give me the part that plugs into the wall and see if that worked first rather than just replace the charger. Great phone service and very friendly guy there who helped me but the manager lady was awful from start to finish, I don’t even understand why she is working in a public place the brunette older lady there.

Skyy was extremely helpful and.a sweetheart

Eric gave the BEST customer service I have ever had in my life! He helped with multiple problems on multiple accounts with my 75 year old father in law whom is deaf and I. If every employee was an Eric then the world would be a better place. He definitely deserves a bonus or raise or a huge pat on the back! I will always request him when I come in! Thanks ATT and Thankyou Eric!

The stores general manager was very rude and had no care of customer service, had us waiting over 2 hours. She kept taking customers in front of us and the poor girl who helped us was very sweet and tried but she was new and the general manger just left her to the wolves. She is the whole reason we will never come back.She didn’t try to save us any money or special promotions and on top of that we paid more there then what we would have with customer service. Very unprofessional she was and she needs to dress appropriately, the pants she had on you could she her underwear. Very disgusting

The employees were very friendly and helpful.I had a few issues with my new phone and they helped clear it up in a timely manner.

Everyone including kizzy were absolutely amazing! Will definitely be back if I ever have questions!!

Jason was very helpful! I would highly recommend the Rock Hill AT&T store. Such a pleasant visit.

Very friendly service. Quick and efficient service. Melody was awesome and helpful. Kizzy the assistant manger took time to make sure all of our needs were met. Highly recommend.

Nisha was the ABSOLUTE best!! I recommend her for all your phone needs! She listens and try’s to come up with the best thing for you and your situation. Thanks boo!

Kizzy was wonderful ! Great energy and super helpful. It was extremely busy when I arrived and the whole team was helpful. Great experience

I purchased my first Apple product, an iPhone and needed help setting it up. Ri was such a joy and so patient helping me!! I will be back to see her for any other items or help I need!!

We were there an hour waiting for someone to help and NOBODY HELPED US!!! We left, sorriest store ever!! Its a shame for At&t. We were on list after an hour still on it!!!

My guy Milan is the man. Took care of me better than anyone in the history of AT&T and I have been with AT&T for 17 years. Promote this man.

Milan did a fantastic job. Very helpful and polite. Awesome job!!

I spent an arm and a leg at the store and had to donate one of my kidneys jk. They were very helpful and took the time to answer my questions.They even showed me how to navigate my new phone. Definitely recommend at&t.

Great atmosphere and customer service friendly. Jason is awesome and very helpful!

The customer service is excellent. I was visiting from out of town and needed assistance. They did not disappoint !

If you are looking for a fast and overall enjoyable experience, go see Chris Tillman! I HATE going to the physical store, but he made me rethink that 100%! Thank you, Chris!

Ri, was great! She was able to fix the problem with my phone. Love the service every time we come.

Great atmosphere with social distancing. Very clean and everyone was helpful. Kizzy and Dana were kind and knowledgeable.