We were helped by Verizon Agent Kurt. He did everything he said he was going to do. He gave us a great plan, we traded our phones for new phones for way higher price then others. He explained everything to me perfectly. He even took the time to help transfer my info from old phone and set up the apps that came with our new plan. He was very professional and friendly. I am so happy I switched to Verizon and had Kurt help us out. Thank you agent Kurt!!

Kurt handled changing/upgrading and transferring from my “7” iPhone to the “13”. I was very nervous about learning a new phone again but Kurt was aMAZing. All my data transferred quickly to the new phone. He explained and showed me everything I needed to know. Told me he was there if I had questions. I’m here from Texas visiting family, and if I lived here Kurt would be who’d I go to for future purchases or iPhone issues. I highly recommend this store and Kurt! You won’t be disappointed.

Kurt gave us his undivided attention for over an hour when we came in for new phones. He answered all of our questions, found the best deals for our needs and made the visit fun. Same experience when our new iPad arrived. We’d go back to this store and highly recommend it to anyone that has or wants Verizon service.

I had a great experience at this store this morning 😊I walked in thinking I would get turned away for not having an appointmentbut that wasn’t the case. I was greeted at the door by Kurt and he told me no appointment necessary. I shared some frustrations I was having as he listenedPatiently. When I was done talking he proceeded to explain why I was having the issuesI was having and explained very clearly what I needed to do to correct it.He was very knowledgeable and understanding.I will definitely continue using this store in the future for my needs.Thank you Kurt!

Tyler and Kurt were both very helpful and patient getting my new smart phone set up. Kurt smelled exceptionally nice. Tyler was dressed very professionally.

I had a wonderful experience with Noah. He was hands down the nicest and friendliest salesperson Ive ever met. He was super helpful in getting myself a new plan and getting my wife a new phone as well on my account. He was funny, affable, and just overall a great person to work with. I will definitely be coming back and hope to work with him when I get my next phone. Thank you Noah!!!

Never been to this location until last week when my phone got stolen. Sean, Jay and I never got the third guys name who assisted me, but I know he was in training... their customer service was amazing, and they were very patient and helped me get a new phone and went beyond what they truly needed to do to make me happy and to try and locate my stolen phone.Thanks for all the help guys!

I want to send a BIG THANK YOU to Anthony for helping me today, he was patient, help guided me through step by step, to get were we needed to be. Not only AMAZING customer service, and his detailed knowledge, but also a really nice guy. Thank you Anthony for helping me today! Sandy

I had an awesome experience with Kirk! He was very helpful, knowledgeable, and kind. I will definitely go back for any future device and/or upgrade needs!

This store goes above and beyond when it comes to customer service. Helping exchange a phone at the very end of the alloted time. The manager should teach others how to manage. He came in on his day off to take care of the exchange. Giving up hours of his time figuring out issues with my account. Never making me feel like I was putting him out in any way. Sean was extremely competent and personable. I will be doing all my business here in the future!

These guys are amazing! I had my phone stolen on my birthday and they went to a lot of trouble to make sure I walked out with a new phone. I appreciate their patience with me and how friendly they were! Go see these guys, they are wonderful!

Curt was professional,easy to work with and one of the most thorough representative Ive ever worked with. Hes restored my faith in customer service!

Derek was such a great help switching service providers in glad I chose Verizon

Carlos gave me the best Customer service! I will always come to this store thanks to him!

My experience at this location was extremely positive. I was greeted by Alex Segal who greeted me with a pleasant and welcoming smile. I was extremely frustrated with a replacement phone and after visiting three other verizon locations, one of which I had been a loyal customer for over ten years. None of these locations had an ounce of customer service. Alex Segal immediately put me at ease with my questions, and was helpful with several settings. I left not feeling rushed and with a weight off my shoulders. I also had questions regarding an I phone which he was very also helpful with. Alex is professional, personable, and I will purchase my next phone from him, no question about it!! Thank you again Alex!!

The manager right off the bat was extremely judgemental and rude. I was sitting in my car in front of the store while on the phone with Budget Rental clarifying some things with a previous arrangement I had with them when this man from the Verizon store came out and rudely asked if I was going to be coming into the store to which I answered yes I was just on the phone with my budget. Well then the card that I was going to use to pay for my phone to be fixed was declined and all of a sudden this man was telling me that if I left with my phone he would call the cops on me for what I have no idea. I then got my credit card issue fixed and was able to pay for what I needed but I would never return to this Verizon store again

Its been a few years since Ive been to this store but it was still spotless and the staff were all very helpful. I worked with Carlos and he was a rockstar. Got my mom all set up and was very patient with her while setting everything up.

Carlos and Kelly have the best customer service. I love the way that they helped me understand my phone. Im loving my phone and the upgrade was as painless as I couldve ever imagine.

Kelly Shea is amazing!!! Verizon is so lucky to have her- derick is going to do awesome being trained by kelly

Kurt was awesome. He helped me with alot with my account and billing, he even took the time to call customer service to get my account unlocked, because the app locked me out, much props to Kurt for his friendliness and professionalism and promptness to help a customer because when I walked in I think he was on his break so thank you Kurt

I went in to add a new phone line today, and it was the best experience Ive ever had in a phone store. Tony Halter was super kind and helpful, not to mention very personable, so it wasnt stressful at all. I will gladly come back for his help if I ever need to upgrade/ change anything.

Stayton store couldnt/wouldnt help us with transferring my things onto my new phone and they told us to go to a Salem location so I called the Lancaster location and spoke with Jameson House and he said he would help us no matter what. He went above and beyond for us. He was kind, friendly, personable and we really appreciated it. We recommend his service.

I stopped here because I had trouble transferring and setting up my iPhone, and Marcos was very helpful. He was quick to greet me, and help me diagnose the problem, and friendly. If you need help I highly recommend this store and Marco for help.

I’m utterly impressed with the service at this place! Especially Tyler Hatton who helped sort out an online order that took an outstanding amount of patience to tackle & Tony who was helpful in changing out a SIM card & activating a different phone. I have gone to 3 different direct Verizon dealers & had zero luck. I’ve gone to this cellular sales Verizon dealer 3 times & had excellent above & beyond service every time, making sure I have all the info to save money w/o expectation of sales. They’re all about customer service first. It is this kind of customer service that is lost elsewhere. Thanks for taking care of us EVERY time!

Jamison, Tyler and Eden are very awesome and knowledgeable sales representative for this store. I really appreciated how thorough and professional they were. This kind of customers service is what keeps people coming back. Thanks again

Bought two phones in Sept. from Verizon and Tyler H. helped with our purchase, made sure I knew what to do when I got home, how to get my rebates, etc. Spent a good amount of time with me to make sure everything was done. Fast forward to a week ago (first part of December) and my phone buttons were sticking so I got a replacement and took it to Tyler and he helped set it up for me. Within a week this phone started shadowing on the screen and flashing half white, etc. So another employee helped me get another replacement. I got it, took it to Tyler and again he set it up for me. Hopefully no problems this time! Im not too happy that I had to get two replacements, but everyone has been super great about it! Tyler went above and beyond to make sure my screen protector was put on and that I was happy. The customer service in this store is fantastic and I would definitely suggest you go here to get a phone if you are in need!

I have to say that Jameson House was so helpful and patient with me and my phone. He was very friendly and walked me through the process of moving photos from one phone to the other so I would be able to do it myself later. Then he took care of it. I just wanted let you all know how well he took care of me.

The young man who waited on me really knew his information, easily answer my questions and assisted in my transition to a new One Plus 8 phone

Thank you for doing a great job on helping me out kurt

The sales person was rude and condescending. It seemed like she was trying to make us feel like the phone we want and the ones we own were not good enough. I guess she just wanted us to get an Iphone. No thank, you android for me.

Tyler did a great job. He really took care and time to set up my new phone. He was excellent at explaining and demonstrating features. He knows how to give superior customer service.

I had the experience with your store this morning on 9/5/2020. I was welcome and greeted very nicely.I needed a 10ft charger for Note-plus. The 2 employees that helped me were very courteous, helpful, and just Damb nice.After just leaving Best Buys frustrated and annoyed, because I felt like I was bothering them, and they told Id have a hard time finding one. Sheesh, they didnt even bother even try to find me one.I travel alot with my business, so I knew there had to be a Verizon store close by. So I Googled it, and BAM, 5 minutes later I was being helped out by Mr. Andrew, and Mr. Eden Wilkes.I tell ya what, best buy can take less from those 2. Although they couldnt find the one I was looking for, Eden offered to go in the back and see if there was one there. As shes doing that, Andrew offered me some water, which actually was very refreshing.Eden comes out and has what I needed in her hands. Talk about great Customer Service.I left there a happy guy. Tank you Eden and Andrew, at the Lancaster Drive Store, for the best Customer Care ive seen in a while.One Happy Guy-Mark Tee. Griner!😊

Very helpful, in a weird part of town though.

Kelly is was the best saleswomen she could’ve been. She really helped through the whole process of activating my phone. Really recommend her if you enter the store.

Best retailer around! Ive been to stayton since thats where I live and lady was not helpful. Going here was actually fun and a great conversation overall. I learned some as well as a few discounts due to some slight hickups. I will certainly be going back in the future

My husband and I really enjoyed getting to work with Jaymeson and Sterling for upgrading upgrading our phones today. Jaymeson made the whole process seem so easy and Sterling helped my husband transfer files and pictures very quickly and effortlessly. These two were knowledgeable, friendly and helpful. Thanks so much guys, you were awesome!! Tell your boss to give you a much deserved raise! :)

Very easy quick procedure. Knew what I wanted when I walked in the food.

Carlos was the best Customer Service agent I have ever worked with. Very knowledgeable and very personable.

Shawn was great. He made sure that I had everything I needed. If you need a phone or need to update I would go to the Lancaster store on the corner of Sunnyview and Lancaster.

I used to be against going to the authorized Verizon locations, preferring instead to go to the true Verizon stores. Not anymore. Today at this location was awesome. Worked with Tyler H. He is seriously great.

Eden was a blessing. My mother just passed away and I was so scatter brained. She helped me from A to Z. Trust me, helping someone with MS and cognitive thinking out the wall is very challenging and she did amazing.

Andrew dang was completely helpful answered all my questions and help me get my device with no problems definitely recommend using this store.

Went in with a broken phone that I still owed on and got a brand new phone and the rest of my old phone paid off. If Sterling skidmore is woking there still in recommend going to him hell show you a good time.

I did not want to come here due bad experience in past. Andrew changed all that. The best customer service agent. He really was very kind, most helpful and awesome to work with. Thank you Andrew

The employee that helped was knowledgeable and patient. Unfortunately I was unable to open an account but have the intention is to return to the store and sign up for another plan.

Sean and his staff were quick to assist me and I felt he went above and beyond to make me feel like my questions and issues were answered and addressed in a professional, timely manor. Sean’s customer service is what will continue to bring me back to this store.

WARNING! DO NOT PURCHASE AN IPHONE 11 OR 12!!! THEY HAVE MANY PROBLEMS WITH SLOWING AND FREEZING UP! THEY WILL STOP TYPING IN TEXT MESSAGE MODE WITHOUT WARNING AND THEN WILL JUMP TO HOME SCREEN! SOMETIMES SCREENS WILL GO WHITE OR BLACK AND THEN YOU HAVE TO GO TO HOME SCREEN TO RESET AND OTHER TIMES YOU WILL HAVE TO POWER OFF AND ON TO REGAIN FUNCTIONS OVER AND OVER! THE RADIATION LEVELS FROM LABS SHOW THE LEVEL FROM IPHONE 11 IS MORE THAN TWO TIMES THE LEGAL SAFE LEVELS AND MAY GO TO CLASS ACTION LAW SUIT! VERIZON WILL OFFER YOU 300.00 FOR YOUR 1300.00 PHONE TOWARDS A TRADE IN AND APOLOGIZE FOR THE SCREWING YOU ARE ABOUT TO EXPERIENCE!

Eden helped us today and was so sweet and is still trying to help us seniors find a deal for us

Jameson was very helpful in getting my new devices working and synced up with the old ones. Very patient.

Hate the mask policy! Why bother with vaccines when they will make you suffocate anyway! I also dislike that Verizon stores no longer assist customers with their issues.

Good experience overall. Kate & COVID have made local shopping a real downer. The salesman was helpful in every way. This has been our experience at this store time after time.

I came in and needed to change my plan and add lines to my account. Not only did Andrew help me in a efficient and friendly manner, he also advised me on the dos and donts of each plan. He was in no rush to get me finished and sat through the entire process, like I wasnt really in there for hours. Easily the best experience ive ever had with Verizon. Give this man a raise!!!! And i mean ASAP!!

I came in today and received some of the best customer service ever! The manager Sean went above and beyond!

Excellent! I switched from sprint and couldn’t be happier with the customer service!

Had a wonderful experience working with Adrie on my first visit in and Tyler on my last couple visits. The reps here have been very helpful in solving my phone challenges. Highly recommend going here for your phone needs!

I liked it. The staff was very friendly and knowledgeable. They had a lot of hand sanitizer on every desk for customers to use which I liked. I thought that they had a nice system where they would have you write your phone number down on a list and then people can wait outside or in their cars until it is their turn so that there was not a long line of people waiting inside and we did not have to stand around in line for a long time. It was clean and efficient.

Kelly was very helpful. So nice to work with.

Extremely detailed and helpful! I’m very impressed with the rep that helped me activate service.

Tony was incredibly knowledgeable about the products and thorough in making sure the transition to new phones was seamless!

Adrie did a wonderful job helping me get a new phone and tablet.

Eden and Andrew were both very pleasant knowledgeable and patient they did an incredible job in helping us I recommend them to anyone they are an awesome team together!

Darin Shaw was extremely great to work with. Near closing time he cheerfully fixed an issue with my husbands phone and set me up with a new phone. Though it was close to closing time, the process didn’t feel rushed and I am certain I received top-notch customer service. I will definitely see Darin for any future phone issues or purchases. 10 gold stars.

Traded in phones for a promotion to get new iPhone 12. Sales representative Tyler did initial transaction which did not go through with Verizon. I did not get my promo price and did not get my iPhone xr trade in back. Tyler was unresponsive when trying to contact over the span of 3 months. I had to call the Verizon trade in department to solve issue myself which took 2.5 hours. Terrible service. Will not go back.

Very knowledgeable. Gave us lots of choices and they werent pushy at all. Alex helped us and I dont have anything but good things to say about him.

Sean was great! There was a misunderstanding with a phone that I was purchasing. Sean helped me out to make sure that everything was squared away! He was very professional and really puts his customers first!

My needs surpass the boardroom level and they werent overall very helpful.

He was very helpful. Good customer service

I came in to transfer data from my old phone to the new one. Nothing was working on my own. Tyler H. was friendly and went over the top to make sure everything was transferred and activated. I truly appreciate everything he did for me and would recommend this office and his service to others.

Wonderful employees great customer service I go in and pay my bill every month nicest people ever.

Professionalism matters. And this guys are too professionals. Great customer service.!!!

Very excellent customer service. Alex is the best. Thank you so much for helping me to get another phone as mine was literally dying.Definatly recommend this store.Will come back if I ever need help again with my phone or services.Thank you Alex and Verizon.Happy Trucker Momma 😃

Honestly one of the easiest purchase experiences I’ve been through, Jordan was so knowledgeable and even helped save me some money while getting me a new phone! I’m excited to do more business with him in the future!

Excellent service. Eden and Darrin were really helpful and knowledgeable. Never thought I would be so satisfied.

Eden went above and beyond with helping answer all my questions, very polite and patient

Excellent service very respectful

Alex was great!! Amazing customer experience!!He was knowledgeable and professionalHe saw that I was paying way too much for my service and adjusted my bill. This cut my bill in half!!I ended up buying a new phone and he gave me all the options then let me make the decision.. never pushed for me to get the most expensive productDuring my phone upgrade I had to return to workI told Alex I could come back at 5pm. He was off at 345pm but stayed until 5pm to finish my upgrade and be there when I came back to pick up my new phone.Alex definitely went above and beyond !!!Great Verizon experience due to his customer service!

I just want to say that Tyler has gone above and beyond his service at Verizon.. Best experience i have had in all my years of being a Verizon customer.. And that days alot!!! Thank you Tyler#!!

Helped me get of my horrible contract with sprint and got me a great deal on an IPhone 11 Pro Max.

My husband and I went into this Verizon with questions about our phone plans, phone issues and possible upgrades and were helped by Aubrey. She answered all of our questions thoroughly and in easy to understand terms. Just a shout out to her excellent customer service skills!

Im MOST impressed with this location. Something got hosed up with my Pin for my cell phone today. Not even Tier 2 Support online could get it resolved. Evan Relf was so very persistent to find a means of resolving the problem. Also involved was another employee. After about 1-1/2 hours, my phone was back to working and all was well with the world. I spent over one hour on Chat with Support this afternoon and they couldnt get close to fixing things. THIS is a place Ill be going back to, without a doubt!

A associate named tyler at Verizon on Lancaster and sunnyview was super helpful and gave me the best service Ive ever gotten from Verizon. He worked with me for about a hour or two trying to help me sort out a major google and phone issue and somehow help fixed it all! Thank you Tyler!!!!

I can say a lot of good things about Seans service and patience. Thats it great service!I have a rave reviews of Verizon on Lancaster.Short but sweet review! Cool and thanks Sean

Darin has always taken care of me when i need a new phone. he goes the extra mile even with my specific/difficult needs. Every employee is super knowledgeable too. You guys rock!

Eden and Tyler were amazing when helping me with my purchase of my iPad Pro, even helped me put my screen protector on! Thanks!!!

Tyler, is awesome. I enjoy coming to this location because they are hardworking, they put their all into the customer service they provide. and its much better and quicker than going to a corporate store. thank you guys for all your help. I enjoyed working with this particular Verizon team. very satisfied.

Evan did a great job of helping me with my photo app. There were some problems, but he stuck with it until he got it solved. Another associate (forgot his name) also helped. Very good service, nice people. Thank you.

I came here after having horrible service at the Verizon Keizer station. We had Darin help us and he was great. Activated our phone for us and had the best customer service ever. Thank you for all your help :)

If you need iPhone 11 cases and accessories, this store has a good selection.

Evan was absolutely teriffic! The best representative for your company that we have ever encountered!! Helped us with all our problems we had. Thanks so much!

Dont waste your money on there insurance. If your phone is damaged it doesnt cover it. Or they replace it with a refurbished phone, after you pay a deductible, you dont get a new one. Our phone is only about 5 months old. Not even paid for yet. When its paid for, we will be changing companies. And all this after being with them for years.

Chrissy of Verizon Wireless/Cellular Sales did a fantastic job with an elderly relative. Normally, the only time I/we experience this level of customer service nowadays is with a few choice people, within a few choice Canadian companies. Although Verizon yearly costs are still insane -- Chrissys efforts were outstanding! Verizon dont lose Chrissy. Thank you Chrissy!

Super helpful. Great service. I really appreciate the time spent with me. Thank you Alex for such great service.

I dont like this store at all. I was never even greeted I waited for over an hour before finally just walking out and went next door to AT&T. Which was more than happy to help me. Good luck with your experience.

Andrew was so helpful when my phone died. He and several others in the store tried everything to make my old phone come back to life, but in the end I ended up purchasing new. They made even that experience very pleasant. Thank you Andrew and all the guys in the North Lancaster store for your help.

Paul was so helpful. He was a life saver and had a very professional attitude. He transferred all my info and I am so relieved and happy.

We were thoroughly impressed with our salesman (Paul). He answered all of our questions and more. I love my new phone! Thank you.

Service was quick and both of my issues were resolved by the time I left.

Great customer service and I had a problem after I got home and went back and they fixed it right away.

We came in today and worked with Justin and mike. They were awesome!!! I wish we had worked with them when I got my new I phone last fall!! My husband got a new phone and I got a new tablet today. Thank you guys for your amazingly help!

Went into two different stores near/off Lancaster in Salem and although the employees were talking with customers, in both locations know one even bothered to acknowledge us, we walked around for about 10 minutes and just decided to leave..after leaving the 2nd store & getting into my vehicle a man did go up to the lady that entered the store 5 minutes after our arrival. I thought about changing my cell service to Verizon but will stay with Tmobile their employee customer service is so much better.