Anthony waited on me.. He was great!! Explained everything clearly and was perfect in the several transactions that took place in setting up I pad and phone. Everything went smoothly with his expertise. Thank u!

Chris was extremely helpful in getting me a new phone. He was managing three different people at once all with different needs one of which the customer only spoke Spanish. Chris’s helpful personality and bilingual speech helped expedite 3 different customers issues in under an hour. He was able to multi task and make sure he helped each customer including myself with every question and suggestion. Chris was a rock star and I’m glad I decided to get my phone from him.

I was having a bad day. My iPhone 6+ came out of the mount on my motorcycle at 50mph. Gone for good. When you go to most retail stores these days you go with low expectations and expect to be frustrated and angry.Fortunately my experience at the Verizon store was all positive. Anthony was knowledgeable, helpful and a pleasure to work with. He gave us good advice and got me set up with a new iPhone 12 in 20 minutes. I left the store smiling.

My latest visit to this store broke my heart. I had been a customer for nearly 20 years under the prior ownership, because of the consistently excellent and caring customer service. Unfortunately, those days have disappeared with the prior owner. My first visit under Russell’s ownership will likely be my last. The one employee in the store demonstrated no interest in helping me out. First, no repair services available. So then I asked about any promotions for a potential replacement. He said something about the G20 and another phone, but neither were in stock. The only other alternative he was willing to offer meant a 50% increase in my monthly bill, again, not helpful. I asked if the phones that were out of stock would be back in. The answer was that he’d have to order them. It was as if I asked him to cut off his right hand. I guess he just did not want to sell me a phone unless I paid $150/month for a plan, and that just was not going to happen. It might have been nice of he had told me more about the phones he had to order, but he obviously wasn’t interested. It’s too bad Russell didn’t adopt the customer service philosophy of Freedom Communications. I’m done with these guys, they don’t even come close.UPDATE: Received the standard, somewhat automated reply from Russell that they fell short. Well, yes you did, and seem to care about as much as your employee. Guess it comes from the top.

I WAS GOING TO PHONE THE STORE TODAY AND REPORT THE SERVICE ON SUNDAY WAS BEYOND OUTSTANDING! I NEED MY PHONE IN WEST NEWBURY AS A WATER COMMISSIONER AND MY SON LIVES IN SALEM. THE YOUNG MAN I DEALT WITH FULFILLED MY NEEDS BY REPLACING A LOST PHONE PLUS MY STORED INFO. IT TOOK A LOT OF NOHOW & PATIENCE & IM COMPLETELY SATISFIED.

Chris was great. It took over 2 hours to set my phone up and transfer all. He was also extremely helpful. He has great customer service skills. Great guy.

I was there to get a new sim card and it was easy and fast... And Chris was amazing, friendly and kind

Had an easy, seamless experience buying a new phone. The employee was very helpful, offered suggestions how to save on my Verizon bill and patiently answered all of the questions my kids came up with.

Alex/Andrew did an excellent job. Very knowledgeable and professional. He should be encouraged to pursue the IT World. Very good knowledge of his phone products and transferring information from start to finish. This was the Salem, MA store. T. O. Johnson

I like that this location is kept clean, sanitized and germ free. The staff follows the COVID-19 virus federal laws to keep all of the customers and staff safe. Tyler is the best Customer Service Representative ever! He is attentive, polite, respectful, greets with a smile and he is knowledgeable about all of the Russell Cellular products, and has the answers to questions. He has exceptional people skills. I rate Russell Cellular with a ten (10) being the very best.

A $35 fee to install a SIM card... And the fee doesnt even include the overpriced card???GO ELSEWHERE - Verizon is greedier than those bankers who destroyed our economy years ago!!!

The service was friendly and efficient. Would recommend. Only lost a star because they don’t seem to have as much onsite stock as some other locations.

I stopped in to see about fixing my iPhone camera - Anthony was polite, considerate and knowledgeable. I decided to change phones and was pleasantly surprised with a nice deal by Verizon but not before I had Anthony check a few different plans & phones. He answered all my questions and I shall recommend this store to my friends.

The staff here is always so helpful and make everything easy!! Chris helped me today and made the whole process of switching phones so easy and painless. Definitely recommend this spot to family and friends.

Great job. Went in there for two new phones. Walked out with a wealth of knowledge. Thanks for the patients. Thanks a million Anthony.

The salesperson was extremely helpful I recommend the store highly.

Upon entering I was welcomed very happily. The customer service associate named Chris was very helpful and knowledgeable about the products as I was looking into switching carriers. Thank you chris, keep up the good work.

Chris who served me was extremely helpful and made the job quick and easy. Excellent service.

Very friendly, answered all my questions, no pressure. Much better than the corporate store on 114. They told me I couldnt save anything or transfer anything

Super friendly, very attentive staff. Great experience overall.

Chris, was wonderful and helpful. Reviewed everything with us and made things easy for us to transition to an iphone. I would highly recommend him to anyone looking for a phone.

Anthony went above and beyond to help me with my upgrade . There were technical difficulties that we were able to get resolved and Anthony did everything possible to make things go smoothly. I will send my friends to Anthony 👍

I had come into the store with my son and was greeted with the most welcoming hello from Luis. My English is no good and I speak mostly Spanish and Luis was able to help me get exactly what I needed. Also help me get familiar with my new phone. Exceptional service and I will bringing the rest of my family here. Thank you Luis

Big help getting my new phone setup even though he had 4 other customers he made it work for everyone.

Great customer service!

Very helpful guys if you are patient, it’s not a very large location

Anthony was awesome in helping us convert to our new iPhones. Many thanks!

Great service!

Henry was a great partner in choosing my new iPhone 11 Pro Max. The one I wanted had to be ordered but it came on exactly the day he said it would. When I went to pick it up it only took about 15 minutes to upload everything from my other phoneI told a friend about it and he too, went in today and bought a new iPhone 11 promax. A great phone, and a great company, I recommend Henry if you want great service.Also, this company had all of the COVID-19 protocols in place. I felt very safe there.

Great customer service experience with the staff. Very accommodating with helping my upgrade to a new phone! Will come back for all my phone accessory needs!

The person was very nice which itbwasnt for me.was for someone eles.

Anthony was awesome!! Transferred all the data and off I was!! Thanks!!!

Very friendly and helpful

If I could rate more than 5 stars I would. I went in because my iPhone 6S wouldnt turn on. The regional manager Jeff was more than happy to help me and informed me of my phones problem. After receiving a second opinion I determined I needed a new phone. He suggested the Google Pixel 3 (his personal phone) and compared it to his work phone (Iphone). As a lifelong Apple user I was hesitant to make the change but he helped explain the differences between the two and put very little pressure on me. The store does not work off commission so there was no pressure or uncomfortable sales pitch which I really respect as a consumer. He even looked up my plan to see if he could save me more $ and took his time looking for the best promotion w/the phone. It came with a $50 gift which I used to get headphones. However I realized after I got home I would rather have chosen the wireless charger and returned to talk to the store manager Tyler (who was a big help the day before as well). He exchanged the gift for me and does an excellent job creating a very positive and comfortable environment. If you have Verizon and your phone is giving you a problem/its time for an upgrade, do the right thing and come here!

Our experience with Verizon was outstanding. The patience and professionalism of Henry was over the top. We plan to use them again.

My firm had done business with Freedom Communications over the years, which is now Russell Cellular. It was time for a new phone for our VP and he met with the store manager, Tyler Short, who provided him with an excellent level of service. Tyler made the phone change-over run smoothly and also set our business account up to receive discounts we had not been taking advantage of. Our other users look forward to working with Tyler/Russell Cellular when eligible for their upgrades.

Very friendly and helpful

My phone repeatedly (ever 2 seconds) is asking for a new password and not usable. Come here we arent doing any tech support, you have to call verizon me: I dont have a working phone so I cant call. well we arent doing tech support and Ive never heard of that. Great service

My iPhone 6 had died! Promise and Luis helped me. They were terrific. Even bought a new iPad while there! Extremely helpful, knowledgeable and friendly.

Hazel Moore just spent 35 minutes with me I was SO CONFUSED !!! Her patience and genuine desire to help was very much appreciated. I am going back tomorrow to make a purchase. I am really appreciative of her customer based philosophy.

Every now and then I need help with my android and the people at Verizon freedom in Salem are always kind, pleasant and happy to resolve my issue. I am glad to have them to turn to!

No longer the great customer service Freedom Communications used to offer. Now they are just like any other Verizon Wireless store that makes you jump through hoops for everything and doesnt bend to help you at all.

I went to the Salem store tonight to get help with my phone, the gentleman there couldnt have cared less about my problem, I was having a problem with the ringtone, I couldnt get the volume button to move in my settings, he did something and it worked I asked him what he did and he just mumbled something to me, I had questions about some of my apps and he didnt show me how to delete what I wanted deleted. Wont go there again

This store is the best. Frank and his employees are great at finding out what you need and getting it all set up quickly and easily and for the lowest cost anywhere around.

Hard time understanding their rulesHad to cancel the current plan to be able to buy a new phone

Many convenient locations the owner Frank always goes above and beyond In dealing with customers. Friendly knowledgeable staff, Courteous and efficient Service, Large equipment selection.

Gave great service

Brilliant verizon, have one person working on the holidays. Good job.

Russell cellular in Salem MA is the worst retail experience Ive ever had. One person working on Saturday morning, 2 hours of waiting, only to find out the phone you wanted is out of stock and the sales person just shrugs his shoulders like, sorry, want to pay double for the latest iphone? GFY Russell Cellular...

Best customer service. If you need a phone dont bother going to the big chain store. Frank is the man.

Great customer service and helpful team.

Love Frank and his staff, as well as all of his convenient locations. Wouldnt buy my phones from anyone else!

Friendly staff. Great service. Can answer any question.

Stopped in on Labor Day weekend and got help with an old phone. Very helpful staff.

Henry was very knowledgeable and helpful

Consistently great customer service. And around the corner from the Record Exchange!

Knowledge friendly staff always great service

Clean, if small, Verizon store. Staff was friendly. Just went in to buy a USB-C cord and they were obliging and didnt push other stuff on me.

Great customer experience

Steelo = Earth Angel

Extremely helpful staff.

Very helpful and polite staff

Better service and friendly employee

Rude and condescending salespeople.

Frank is the best!

Extremely helpful employees

Frank has been #1 since he opened!

Solid

Awesome service!!!!!