I always felt this very clean, brightly lit facility was also extremely secure. My things were there for more than two years and when I opened the bin for the first time in that span, it was like a time capsule. Very little dust, no signs of bugs and no rust on the metal items I had stored. I’m very pleased with Extra Space Storage. One complaint I have is that after 24 months, the corporate office increased my monthly rent by almost 40 percent with just 60 days notice. When I called the Salem office to cancel, I was offered a much better rate. Had I not made that call, I’d have surely have been gouged.
It was very easy and fast to sign up for a unit. The manager was very pleasant and helpful in explaining their policy and how to run the electric doors as well as how to open and lock my unit. The unit it’s self was very clean as well as the whole storage property. Your items will be very safe with all the locking mechanisms in place.
Rick was very nice and helpful!!! If I need storage in the figure I will definable go back to them!!!!
Thank you Rick for helping us . You couldn’t ask for a better experience. He gave us advice and got us what we needed. We feel safe having our belongings with Extra Space in Salem Nh
Very easy to do business with. The manager Rick at the Salem NH. facility was extremely helpful and very knowledgeable.
At first I was nervous about renting my first storage unit, but Kevin made the experience great! He made sure my specific storage needs were met and helped me find a perfect unit! The process was quick and efficient and was reasonable about the unit price to make sure I had what I needed. He explained everything throughly and showed me everything I needed to know. I’m excited to move in and I am confident my belongings will be well taken care of!
Excellent Storage area and extremely attentive office staff. Rick was the best. He was so easy to deal with and I had a storage area the same day I inquired. The area was neat and clean and I felt extremely safe while there. Would definitely use them again if I needed a storage facility
Outstanding overall experience from the minute I checked in, until the minute I checked out. Very safe, secure and clean storage facility. Will definitely go back if I ever need to rent storage space again.Great communication, and they do a nice job updating your account online as well.
Great location for our storage needs. Never had any issues and facilities were always clean.
Great storage unit and top notch customer service! The process of reserving a unit is super simple and the representatives working for the company are super friendly! They offer support and great information every step of the way! I would recommend Extra Storage to anyone! 😀
Rick was great! Was very quick to help me figure out what to do when I lost my key! Very pleasant experience.
Rick is so helpful. He has a great personality! You tel him what you have to store and he knows the space you need right away. Thank you so much.
Excellent service. Friendly help. Clean, organized storage units. Perfect. Had for several months. Never any problems.
Very pleased with Rick and his team. They were always kind, courteous and made sure I was happy. Thanks Rick!
Very good service! Clean units, friendly staff, easy business.
Great experience at Extra Space! Cleanly, secure, and very helpful staff. Highly recommend!
Rick is very helpful and a great location manager. The Salem NH location is always super clean and very well maintained. I’ve never had any issues.. I would highly recommend for your storage needs!!
Every contact has been extremely pleasant. They really went out of their way to give best service possible, from beginning to end. They have nice feature of help being available even when office is closed. I have had good experience in Chicago and in Salem, NH. I have no doubt same everywhere.
Very nice personal working. Great rates
Always clean. Never found a problem there so far.
Super easy. Clean facility. The staff was incredibly friendly and helpful.
Rick was super helpful and I was able to get the perfect storage unit for my needs. The facility is close to the highway and very convenient. And the price was better than the competition!! Very happy with my choice ☺️
I totally recommend extra space storage, great service!
Rick was extremely friendly, helpful, and patient as he took me through the rental process. Very happy with my experience and glad to be a new customer with this company.
Facility is clean, neat and has just about any unit for what you need in terms of space and desired access. It is also very secure. The check-in team makes it very easy to rent a unit over the phone and is helpful in helping you choose the right unit. I would recommend getting information about the location if you havent seen it before and are arriving when the front office is closed. The location is not right off the highway, but about a 10-minute ride away.
Rate changed two months after I signed my lease. 40% increase.
Clean, secure and easily accessible units at a very reasonable price. Excellent service, would definitely recommend.
Steve was excellent at helping me figure out what i needed, answered all my questions, and was a pleasure to work with. The unit was a little difficult to find on the second floor. But still an excellent experience being the first time ever renting a unit. I have already recomended Extra Space Storage to my friends.
Great experienceReally good customer serviceThank you
Excellent overall service and quality. Rick and the team are incredibly attentive, knowledge, hospitable, kind, and friendly. Process was fast, simple, and safe. Units clean, easy to access, strong security/protections, and clear entry/exit protocols. I have high customer service standards, an I was incredibly impressed with the care provided at Extra Space Storage. I highly recommend renting with the Salem Extra Space Storage.
This is a very secure site with coded entry and exit to prevent theft. It made me feel safe accessing my unit alone.
Rick is awesome! Very Helpful and friendly.
Awesome service! And you can complete the entire rental agreement REMOTELY... over the phone and online!! thank you!!
Within 10 minutes i had a storage unit. One of the smoothest transactions I’ve ever experienced. And best of all, it was all done over the phone. Only if the rest of life was this easy.
I would recommend this facility to everyone the staff are great and treat their customers like they’ve known them for years .A+
Absolute best decision I made picking Extra Space in Salem. The location is perfect, the price was even better and the facility is so clean and brand new looking. Plus! Rick was phenomenal went above an beyond for me to be in the right unit for all of my stuff. The feeling of so many positives puts me at ease with putting my personal belongings in a place I’m not. Definitely recommend Extra Space in Salem. Go check it out and ask for Rick you won’t regret it.
Great place and Employees. Leaving public storage.
This place is great! It’s clean and secure and the staff is the best! Very accommodating and professional. They go out of their way to make sure you get the unit that’s best for your needs!
Brianna was very professional and helpful in helping me fill out my agreement forms via email. I’ve been renting from this storage location seasonally for the past 2 years and always my unit is clean and I feel very safe on this property. Although there are other storage facilities a lot closer, I travel the 1/2 hour to this one. 🙂 Thanks for the great service
Great experience when I had my storage unit! Great people as well!
I was obtaining a storage spot from miles away for a family member. This was during the stay at home mandate. Rick helped immensely and I was able to get the docs etc all processed without a hitch. Rick and Brianna have helped with my numerous questions since I wasnt on site and using movers. Thanks much - highly recommended.
I was able to make my reservation quickly and easily; everyone I dealt with was so nice. The facility is clean and safe. It was very easy for me to upgrade to a larger unit near the one I had already leased when I needed more space. I would use them again in a heartbeat.
Assistant Manager Steve was great, customer centric, renting the storage process was simple and fast, very satisfied customer
So amazing! Rick is the best, gave us the best deal! He has everything here, so no need to worry. Great prices and the best service! Thank you so much, Rick!!
I had a great experience with the staff at the Salem NH facility. They were professional, thoughtful and made sure my experience met the expectation they set in the beginning of the process..
I rented with Extra Space Storage for a bit of time, I had a 5x9 unit with them. The facility is extremely clean and very new, I had no problems with cleanliness or anything of the sort. The managers of the facility are very friendly and, honestly, extremely considerate. While I dont store with them as of this moment, I would certainly recommend them to anyone looking for someplace to keep their goods.
Rick and team were awesome to deal with and went above and beyond to ensure our move in went smoothly. From our first conversation where Rick made sure our unit would be ready for our arrival to our move in day when he helped get the ideal unit, the entire experience with Extra Space was above our expectations. Rick even went out of his way to get us moving help after our movers never showed up, I highly recommended this storage facility and the excellent staff working there.
This place is wonderful. I was only there two months while moving, but the experience was wonderful. The moment i walked into the office Rick greeted me and made me feel comfortable. Hes got a wonderful, bubbly personality and even went on to talk about mutual interests. He was honest and caring about the units. Did not try to upgrade anything that I chose in an attempt to get more money out of me, which has happened with other facilities. The units are clean and dry. Pricing is the best in the area. The lease was simple and to the point. Gates are easy to use. Very happy with the facility and Rick! A+++
Air conditioning in the building and was nice and clean! Highly recommended and I will be using them again when I need storage space.
We just rented a space with Jose and he couldn’t have been more pleasant! A glitch in the system took our space off reservation and he spent the better part of a Saturday working with management to make it right. Really appreciate him going above and beyond to do right by his customer! Thanks Jose! The facilities also look great!
Great service when I contacted them for pricing info !
Rick at Salem rocks! I called to report that I was giving notice that I was cleaning out my unit and instead of paying for an entire month, he actually pro-rated my contract and I only paid for the days I actually needed! The place is clean, convenient, and extremely well maintained. I live 20 miles away and it was still worth the trip. If I ever need storage again, I will absolutely be going back to Extra Space in Salem!
Great experience, friendly staff and very helpful! Clean units and super easy to work with. Brianna was great and helped me find the perfect storage solution!
Had a great experience for my first time ever here! very clean. very detailed. very professional. I had Rick help me. such a nice guy, very helpful, answers any questions, would highly recommend him & this storage place to everybody! I am happy I chose to rent a storage unit here in Salem, NH. also, prices are very reasonable, & cheap!
Rick made the process of renting storage very easy and straightforward. The facility is really nice, very clean and the units are easily accessed. Security is top notch. I would definite recommend.
First time renting a storage unit and it could not have been easier! Brianna is great and super helpful! 10/10 would recommend!
Super clean facility. Everything looks brand new. Rick was a pleasure to deal with.
Rick was very helpful getting the right size unit I needed. His prices were reasonable and the units were great. I hope to never have to move again, BUT if I do, I would use them again. Also the hours are very convenient. THANK YOU.
Extra Space Storage is a safe and accessible storage unit facility; security gates entering and exiting, as well as for the access doors and elevator lift. The staff are friendly, helpful, and knowledgeable about the facility.
Rick here in Salem is awesome! He got us a great deal on a storage unit and makes sure you know what is contained in the lease and what the insurance covers.
Rick is super accommodating! He’s very easy to speak to! Everything is clean and kept very well! We chose this place because of the great reviews and we are so glad we did! Highly recommended!
The customer service was amazing and was very quick, also cool and friendly. The prices were reasonable! :)
Super friendly, and easy sign up process. Price and location was right for me. Would highly recommend.
Just rented my unit not even 5 minutes ago and I’m already impressed with Jose and Rick. These two guys knew their stuff, were SUPER friendly and answered and explained any questions or details I may have had. I chose this unit for two reasons: price and location as I’m always traveling to and from the Rockingham area. Now I have a 3rd reason: the friendliest staff around. The facility looks and feels brand new, is clean, and well maintained. You can tell the staff takes pride in their buildings and are very knowledgeable. Highly recommended and hope to be a loyal customer for as long as they’ll have me.
Great place to store your property, safe, clean and secure. Manager is a great guy, very helpful. We are very happy and are worry free.
Brianna & Rick were great! Very accommodating and a pleasure to speak with in the office. Made me feel very welcome. TY!
From the first time we walked in looking for information about a storage space, Rick opened up and treated us like family. That was the first time we have met him and made us feel like he knew us for years. Definitely will recommend my family to Rick and his storage place. Very family oriented and great customer service.
Immaculately clean and maintained, the manager Rick very helpful and experienced, 10x10 climate-controlled unit is perfect to store my 1 BR furniture and boxes. Easy to get to, great security, elevator. Highly recommend!
Extra Space Storage in Salem, NH is the best place to keep your belongings safe and secure by far. The facility is so clean and new. If you meet Rick, he is very kind and helpful, we had the best experience and will definitely choose to come here again!
This is a new facility so the buildings are in very good. The grounds are kept neat and clean. Prices are ok.
Wow Brianna was great,the service was excellent she contacted me immediately after booking might lease I will definitely recommend them as a facility is very clean and the staff is extremely helpful
Brianna and Rick were spot on!!! Great service and very sociable. I think this will be perfect.
Rick was great, just like other reviewers promised! Facility is clean and new. Very happy with our experience!
Visited Extra Space Storage today, and Brianna was most helpful answering my questions. She is a very pleasant and knowledgeable person!
Rick is awesome. Super friendly. Pretty funny and made the not so exciting process of renting a storage unit a good experience.
Brianna was an outstanding customer service representative who walked me through the entire process with ease and was very patient answering all my questions with kindness.
Rick is an amazing manager with fantastic social skills, makes you feel right at home. Definitely would rate a 5 star for all; customer service satisfaction, easy setup and drive-through, courteous and polite, very impressive performance. Thank you
Great process from start to finish. You need storage they have just what you want trust me.
Wish it was a flat floor storage very high to park a car in
Fast, easy, got in and out .. Brianna was very helpful and knowledgeable. Would deff recommend to friends
Rick Marino was super helpful. We processed everything in a matter of minutes. The facility looks extremely clean and well kept. Looking forward to this business arrangement. Thank you!
Rick is very friendly and welcoming. Very thorough. Very helpful. Highly recommend.
Brianna was very helpful, friendly and pleasant to work with she was very thorough explaining sizes and prices 💯
Reserved my unit online and went in today and met with Rick. Rick did a fantastic job of explaining everything to me and showing me my unit. In and out quickly. Great job Rick and Happy Thanksgiving!!!
Jeff was a great help in selecting a unit and getting me into it in no time. Great service and storage facility!
Awesome experience easy to get started spacious unit and friendly staff.
Brianna & Rick were great helped me with everything fast smooth transaction
Brianna was great! The customer service was amazing in this location
Lauren and Rick were so awesome. Very easy to set up and move in. Great experience. Woot
Went to 4 different places came to this place left with a unit satisfied very easy . Showed all my options with no pressure to pick any unit .
Great person! Super informative! Very helpful! Rental success! Couldnt have been easier!
Great ExperienceEasy sign upEasy to set upWould recommend to a Friend
Rick Marino was very helpful. My wife and I came in at closing time and he gave us exactly what we needed.
This place is so much nicer than other storage facilities in the area. The manager, Rick, is super easy to work with and accommodating. Highly recommend!
Super clean . Awesome place, Jessie and Rick are so helpful and friendly.
Super cool guys at this spot. Shout out the Jose and the manager. 😎
The guys here are awesome! Always a great experience to stop in here.
Extra space storage was excellent - Rick was a huge help, and would use extra space storage again