The best dealer in SoCal

Helpful over the phone when asking about parts. Able to get parts in a day or 2 if there out of stock. Easy to find location with parking.

This review is for service advisor, John Bevardos.He helped me with a rather difficult repair. Land Rover was infested by rats in the engine compartment in Malibu. Thanks to John, the wire harness was repaired and the insulation in the back of the engine has been replaced. Excellent customer service!

I was very happy with the customer service I received at Land Rover Santa Monica. Kenny was my sales associate and he was so kind and patient. He helped me get into my New 21” Land Rover Defender. He was even gracious enough to show me how to work everything in my vehicle. Thank you Kenny, I will be back and sending people your way!

Its a great place to take your vehicle for service, everyone is friendly and helpful

We got a F-type Jaguar at Jaguar Land Rover Santa Monica.Alex Helped us over the phone and made everything ready so once we got to their location, everything was set up.Anthony also helped with the finance and Chris also helped with application of special coating.Everyone is so friendly (not fake friendly meaning they want you to have a great experience)Thanks for great service!We will definitely go back.

Great customer experience. Both Gary and Vivian were amazing, they made the process quick and easy. I would highly recommend.

John B in the service dept was awesome! Thank you.

The team here was very professional in helping me and Max (salesman) was very nice and accommodating. I asked for some extra stuff and Vivian (Sales Manager) was helpful and very sociable. I liked my overall experience here and I can tell you that they treated me with respect and professionalism.

Literally the worst experience. They did not perform all of their services they charged me for as I drove off the lot and 15 minutes later new arrow lhgjtw game on. The next day they tried to blame it on the car then changed their story to the facts that the alignment they should of been done in the 3 days they had it and charged me for was not done. I then had to wait 3 hours for them to resolve the issue in which they kept giving me updates and changing the times .

Wonderful place to do business with! All staff is so friendly and welcoming. Recently went back and purchased second vehicle from them. I’ve also referred family and friends. They are professional and you’re in and out quickly. Couldn’t be happier!

Great service, but you will pay the pri$$$ce for it. Now that I know routine service is not included in my 2020 Range Rover Sport supercharged lease, I will definitely take it to an independent garage for the next service and oil change. It would be half the $800 cost.

Purchased a car and the transaction was easy, even able to do credit report before I came in. Daryl is so sweet and thoughtful. He goes out of his way to make his clients happy, even after the sale! Book an appointment to go in (currently). There’s only a certain limit of people allowed in at this time with the Covid situation.

Defender very nice but wont fit my 2 Golden Retrievers in backMaybe a longer version soon

Fast & efficient, all the team was pro and friendly, 5 Stars for Kenny at the sales department.

Ordered part, sale associate well known and professional follow up ordersMany thanks

I have never written a yelp or google review until this nightmare experience with Hornburg Land Rover Santa Monica. In may 2020, the diesel engine of my 2016 HSE TD6 was replaced under Land Rover warranty. Land Rover covered the replacement of a brand new engine that costs over $30,000. It took Hornburg 4 months to do the work. Wheni finally picked up the car with the new engine, Mario, the service rep says the Land Rover guarantees the work for one year. AND the Hornburg dealership guarantees their work for one year. One week after the engine was replaced, the diesel exhaust fluid warning illuminates because Hornburg did not connect the diesel exhaust hose to the new engine. they connect the hose and the light went off. the very next day, the light goes off again. I take the car back and Hornburg says they connected the hoses but forget to add the diesel exhaust fluid.Today, 8 months later the oil level gauge shows an error message. I call to have it fixed and Ivan, the service manager at Hornburg says the brand new engine is not covered under warranty from Land Rover and there is zero warranty for the Hornburg workmanship. It will cost $220 for a diagnostic check. I called 2 other dealerships in the LA area, both of whom will take the car today and honor the 1 year warranty from Land Rover. It is a further drive but Land Rover South Bay and Land Rover Thousand Oaks are worth the drive. Avoid Hornburg Santa Monica dealership and their incompetent service managers and mechanics at all costs.

Excellent courteous service. It can get a bit busy there, incurring longer than expected service times. But worth it for expert brand service for your beloved vehicle.

I would give 3 stars except I have had good results on previous occasions. I called and made appointment for complimentary Maintenance and asked the service department appointment taker to be sure was still free she said yes. Unfortunately that was wrong because I had exceeded my warranty miles, which is why I asked her... so when I arranged my day schedule and drove 30 miles to the service appointment they told me I had been given incorrect information. That really caused a big problem with my entire day and schedule. Im not happy about that. Additionally I asked the service representative to check my FOB, as it was not working and he agreed I probably needed new battery so I bought the battery and still not working... not his fault but I wish he could have looked a little closer. Thats all.

Went to get a key. The parts man was very kind and efficient. My xjs is a 94 and needs a few things. But it runs great!!!

Great service, they have the social distancing protocols totally in place and they work smoothly.

Best services for Jaguar

Yes their service department is a great operation... they have good service reps and they work hard to Please the customers! Shout out to my service rep Peter... he did a Great job, above and beyond the call of duty to accommodate my maintenance and service needs including getting me a great brand new loaner land rover for the entire days of my servicing!!! Ok, yes they do have dealer service department prices... for any extra items that are not covered by the factory warranty or jaguar included (Free!) Maintenance... but thats to be expected as no its their business to do so. I give an A+ rating to Hornburg and especially to Peter!!

Been here twice now for my annual Jaguar maintenance check up. Both times I havent had to wait much (I had appointments) and got my car back in good shape within 24 hours. They have enterprise for rental right there so its convenient. John was top notch in helping me out

Constantly ripped off, nickel and dimed by a staff that could care less about your time your money and seeks out opportunity’s to over charge you like predators. I will never buy Range Rover or Land Rover again sure they look cool but they require constant maintenance which mean another opportunity for the company/service dept to take advantage. This place in particular is a horrible horrible service facility don’t listen to the fake reviews they(hornburg) pay for, save your money and buy/ go somewhere else .

The service advisor “Armando “ was extremely helpful. He is a true asset for Hornburg jaguar and makes me want to lease a car with them again because of him. Always prompt and nice responsive to texts and everything else. Thanks 🙏🌹

Would like to give Lond Rover Santa Monicas service department no stars! I love the car. However, the service department is infuriating.

I have a 2016 HSE TD6. Under warranty Land Rover replaced the entire engine. It took Hornburg 2 months to do the work(excluding Covid closures) 2 weeks now with a brand new engine and the car has been back 4 times in 2 weeks because this hornburg service department Is not Capable of performing service to Land Rover standards. The hoses were not connected properly, Diesel fluid not filled. And the engine light is on again. The hornburg Santa Monica dealership is an embarrassment to the Land Rover brand.Avoid at all costs.

Life Styles of the Riches

I took in My Range Rover for its 30,000 mile service. I dropped it off at 7AM. They said the latest 5PM. I picked it a day later at 11AM. Although there is nothing wrong with the water pump. They thought I should replace it because it was OLD I should get the newer model. It seems the Preventative Maintenance Policy is just to replace parts, even though they are working fine. I will not be taking my car back to these guys. I really felt like they were doing their best to ramp up the price. Very sad for a dealership. Ive had better experiences at BMW, VW and Mercedes.

Dishonest! Rude! INEXPERIENCED! EXPENSIVE! This service center is a complete SCAM and will find anything to deflect the warranty. Our Range Rover Sport shut down in the middle of the highway and I could not break for over 2 miles before it stopped. DEVASTATING! Save your time, resources & piece of mind and go somewhere that is capable and reasonable when fixing your vehicle

They never pick up the phones. To book for service you have to leave a message on an answering machine. Good luck!

It seems like all Jaguar Land Rover dealers are terrible. I had high hopes for this one. The service guy was great he listened and was nice etc etc.. when I got my car back it seemed that in fact he wasn’t listening because they did nothing I asked them to do service wise. They don’t give out courtesy vehicles either. They have enterprise in the dealership. Which tried to scam me out of $1000. Long story but the just of it is; I brought back the rental with a broken tail light (someone backed into the car while I was shopping) I used my own insurance not the daily one enterprise offers because the dealer would not pay the extra/day fee and I have coverage for rental cars on my policy. So the enterprise guy said I had to give him $1000 cash for my deductible... basically he wanted to pocket $1000 himself.

A few months back I had a problem with my LR 3 on the 405 Freeway, 200 plus miles from home. I limped off the road and to a gas station and did the smart phone search and found Hornburg service. Mind you this is Friday at 4 pm. From the receptionist to the first service writer to the tech, who said it was not safe to drive, to the final service writer, I was over whelmed with the concern and help. I had a tow shortly from their main tow company. Adam Berger, the service writer, had a good idea what the problem was but it was obviously too late to get it done. We visited while he handled phone calls and at 6 pm my daughter who lives nearby was able to pick me up. By Monday afternoon, my car was fixed and it has not missed a step since. I cannot fully express my gratitude and heartfelt thanks for the kind, experienced, and professional service when I was in a tight spot. Thanks Adam! Thanks Hornburg!

The customer service staff are lovely. They are accommodating and helpful. I got my car serviced and when I got it back they had lied about 4 things that didnt actually do. They ended up taking the car back for 3 more days to actually do the work that they initially lied about doing

Mario Garcia made things easy. Excellent!

Exceptional customer service! Everyone was friendly, polite, and efficient. They gave me a brand new Jaguar as a loaner car. SO much better than BMW of Beverly Hills.

Customer service is neither accommodating nor cooperative. They give you an appointment a month away, and not to mention they dont return your call. They returned my car with the same issue I took my car in several times!!!!!!

Crammed packed to the brim with cars and trucks .Parking is crazy and small❇🚗🚐Staff is cool but busy and has a bottom line to up hold. 📈👩‍💻👨🏻‍💻Good service . 👨‍🏭👩‍🏭Pricey 💲💲💲Clean 🖼Very British 🇬🇧

SERVICE DEPARTMENT RATING-Go see Nick!! I work with fast-paced lawyers and I take two of their vehicles here. Always in and out with a Lyft to get me back on the road. Awesome!!

Terrible experience at this service center. Rebecca Korban who’s supposed to be the manager doesn’t do anything. She’ll apologize and tell you not to write a bad online review. That’s about it.

Reading the reviews here I just had to add my experience.This was about a year and a half ago. Arrived Sunday with the wife, both well dressed from service. Explained we were interested in an advertised XJL. We applied for credit, shocked when we were turned down. Got approved at our credit union the next day, went back, car was still there, however it was now sold. Really? From Sunday to Monday afternoon...? Paid more for the exact same car at another dealership over the phone and had it transported from Northern California.

THIS PLACE IS A NIGHTMARE. DONT EVER GO THERE. They are very rude, unresponsive, irresponsible, and unwilling to help (especially the service advisor Kathryn Black). I have been there for the same problem over 4 times now (One time they kept the car for 14 days) and the problem is still not solved. Even the loaner cars that they gave me had so many problems that I had to call AAA once because the car just shut down right in middle of the street. Every time I go there I see some mad and angry customers because of their unprofessional behavior. The manager (Rebecca Gomez) doesnt even know what their rules and regulations are. I dropped my car off there on Friday about 12:30 pm for service and they called me around 4 pm saying that my car is ready to pick up and I have to pick it up before 6 or they will charge me for the loaner car for the whole weekend! I asked them to transfer me to the manager and I told her my situation (that I am at work and I cannot go to pick up the car before 6) and that on their documents says that after the car is ready I have 5 hours to pick it up the and then if I dont show up within the 5 hour period they will charge me for loaner car! You know what her response was? She said: really? I did not know that!!!Where does it say that you have 5 hours? I thought its 2 hours! then she said that it is not her problem and they are going to charge me if I dont pick it up before 6 and hung up the phone on me. SAVE YOUR LIFE AND MONEY AND DONT GO THERE.

Im not a customer, but a member of their service staff here found my lost cell phone nearby and returned it to me, which was a lifesaver. Good people!

Used to be really good but I dont know what happened. Really bad customer service.

Rip off artist. I purchased a 2011 range rover in cash. When i called them and told them i am ready for them to deliver the truck they told me i owed them an additional $1500 for running boards they had put on. i did not ask them for running boards so i am not sure why they put in on. Just to be done with these idiots i gave them the extra $1500. When the truck arrived there were no running boards!!! wtf?!?!?! When i called i got sent to voice mail and never got any calls back. CROOKS!! I cant believe land rover would have such shady dealers in their network. Last land rover i ever buy!

Service was fast and very great. Got the keys in no time and sped away happily.

My service guy is Nick the service manager is Rebecca theyre usually pretty pretty on top of things especially Rebecca I trust her with anything regarding my car I just dont know whats been going on this is my second servicing one was for my hundred thousand mile needing to be replaced so we set it up they give me a 15% discount to have my brakes done because I was on vacation and the brake light goes on while Im in the middle of the desert I take my car back Nick is very sick and he had to leave early that day but I know he gave a pass down to everyone else and he told me that my car would be ready same day Friday that just passed so I told him Im no worries you guys have limited cars anyway my car is going to be ready today just call me a lift well needless to say this is Monday morning and my car was never ready no phone call no nothing someone was supposed to call me back cuz I called and no one called back

Very friendly, very helpful :-)

1. Lost my shoes that my daughter gave me from there. I opened my trunk for the attendant prior repair to let them know some personal things inside. When I came back to pick up my car my shoes is gone. Manager didnt even do anything. I told them to check their camera coz I know for sure the camera catches me opening it during the time of inspection prior repair.2. Came back twice for the same problem. Manager doesnt care even with the help of a very helpful and polite Service Personel-Mr. Raul3. Lost my roof rack molding, Manager doesnt care, but Service Personel-Mr Raul tried. No response from the Manager.

Worlds worst cat repair shop. Numerous terrible experiences. Costly slow lousy

Went in to get a remote reprogram they told me they couldnt reprogram remote they trying to charge me $1,400 to repair my car call a locksmith locksmith and for 100 reprogram remote and everything thats some bs will never go back

This dealership is the worst one that I have experienced all of the world-in the States, in Europe and in Far East! Hornburg dealership people are racisit. They are unprefessional. They are poor in their attitudue. They are a nightmare that you can experience in terms of service.I was ready to trade in two Lincolns and buy a new Evoque. When my son and I went to the dealership today, one mid-aged man, eating a cookie, looked at us and went on to eat his cookie and enjoyed his casual jokes with the receptionist. The receptionist also looked us and turned her eyes back to her friend. Another 2-3 sales men in the room walking around saw us we were waiting for help. But they also did not bother to greet us, their potential customers. My son and I left the showroom for a few minutes. We came back again in the hope they would come to help us. We were neglected again.We were so disappointed that we walked out of the show room. But we thought we should report our experience to their manager. Even more disappointmenting, this manager explained they were short of staff this afternoon. But I pointed out to him these several men were not helping any customers! They started to try to give different reasons why they did not see us or why they did not come to offer their help…….They lost a ready buyer. Range Rover lost a good customer- because we turned around buying ourselves a MBWx1 instead.Any minorities shoud avoid this Santa Monica Hornburg Jaguar-Land Rover. It gave me an eye-opening bad experience I have ever had in my entire life!(Read all the reviews and see the bad experience people have had there.)

January 20, 2010…. I recently purchased a used car from Hamid at the Hornburg Santa Monica and while I was driving home and noticed the heater was not working. I purchased this vehicle on an “AS IS” basis but called Hornburg anyway and after Hamid checked with Martin Dodsworth, the General Manager and Richard Hilliker the Service Manager, they asked me to bring it into the service department in Hollywood. There I was promptly given a new Jaguar as a loaner and assured by Reid Stolz, the Senior Service Advisor that the problem would be taken care of by their service dept. . When I picked it up everything was fixed. I could not have asked to be treated better than I was by this organization and there was no charge. They maintain an A+ rating with the BBB and it is not hard to understand why; customer service means something to this company. I will buy my next vehicle from Hornburg as they sell their vehicles at a fair price and I know they stand behind them.

Great, fast service

The service Dept. Sucks......Last thing they care about is serving customers

I was very unhappy with what it cost me just for recharging freon in A.C. system, I was charged over $634.0 for this which i would say it is highway robbery. I did complain about this charges and i was promised $100 deduction but when i picked up the car the service person told me this was not there and credit was not given and the person released the car was very unpleasant one.I would say even with $100 credit it was ridiculous amount just for this service.

Untrustworthy, called the official Jaguar Service and they informed me the service person here lied to me and they have numerous complaints against this dealership. Avoid at all costs.

This dealership sucks!!!! Very bad customer service..the employees need to be retrained on how to deal with the public..:( :(

Always can count on great service

Worst dealer ship ever .They had to get rid of service specialists after giving us three fake reason for my F-TYPE 2014 Convertible window issue telling me they had to order tools from England, meanwhile all they had to do barrow from Encino which took thee hours after 4 months waiting and all the troubles we had to go through .Also They screwed me on Enterprise rental coverage for $$, worst staff .

Great Burgers

Best

These guys had my dream car built.

Fast service...

Bad place

Fun driving the cars

Great service!

Horrible service center

Overpriced

Good service

This place sucks

A bunch of assholes

Gr