I was shopping for a new vehicle; visited Holmes European Volvo dealership. My salesman, Aaron, was extremely helpful and madethe experience the most pleasant I have ever encountered when buying a car. Next day, we returned for the purchase. Our salesman was off; Tyassisted in getting our purchase completed. The GM, Harrison, called me, at my request, to assist in some personal issues I was experiencing. The dealership went above and beyond to accommodate me. I would highly recommend them to anyone interested in purchasing a Volvo.

This place was the worst. We drove a 5 hour round trip to get a car that they told us was in good condition. “It passed our inspection” they said.I’m not sure what that inspection entails, but it literally sounded like we were dragging a tin can full of rocks under the car when we started it up and drove it. We never even left the parking lot.Also, the insides of the doors were damaged and one of the interior door handles was missing part of the structure. None of these things were mentioned to us over the phone when we called ahead or pictured on images for the vehicle listing.I feel they are being very misleading and dishonest.

Sterling was AMAZING!! He is very professional and knowledgeable. Thank you!

Scott Goldstein was very helpful to us and we would like to thank him for the great customer service and help. All the people we have worked with are great in and away from the dealership thank you so very much.

***** AMENDED***** Holmes Service has made things right now by comping me the oil change and apologizing for the way things were handled. All is well now and they are back to being great again.I have owned one Volvo or another since 2009 (all from Holmes) and have always used Holmes service department. Buying a car there is absolutely phenomenal. Getting my first service there was great. I’ll give credit where credit is due. My second service though is where the ball has been dropped. Today I was told I was over my mileage limit to get my 20K service for free. I was going to have to pay $430 + tax to get what I needed done. I said give me back my car and don’t do a thing to it. I am at 25,769 and the “cut off” is 21,500. I was over because I had to wait a little over 3 weeks to even get my appointment and I drive a lot for my job. If I would have known about the limit I would have parked the car to wait it out. Being over the miles allowed has NEVER been an issue the whole 12 years I have owned Volvos. Instead of trying to work things out, I get a lecture on how many miles I have on the current oil. If the miles allowed thing is a new policy just say it is and I would have gladly adhered to the new standard. To get a lecture after being told I needed to spend $430+ was just insulting. I’m so disappointed in Holmes European.

Great service department. Service advisors are always friendly and efficient.

Awesome place with Awesome people! We have purchased 2 Mercedes from them ! Love to do business with them!

Great service. Ewry friendly staff

Great work and smooth process! Was well taken care of by Ms. Connie up there! They were able to take care of business even when my insurance had dropped the ball.

Dropped in to look at used vehicle, met with Shashi to inquire about vehicle and he showed us the Range Rover in question, let us test drive the car. Explained safety details and never used any high pressure to sell. Excellent dealership from what we experienced.

Great place to buy a car and service

Genuinely friendly place to do business. Features a host of luxury and value brands, including Jaguar and Land Rover, Volvo, Mercedes, and Honda.One of the cleanest and most impressive showrooms in the region with amenities like a snack bar and drink station in the Honda showroom, coffee bar and first class waiting area in the Mercedes showroom. Youll enjoy shopping here to buy or lease a new vehicle with the courteous and attentive staff. Even service visits are made bearable thanks to the extremely b comfortable environment.First class facility all around.

What do you drive? If you didnt say Honda run to your nearest dealer and tell them Angela from Shreveport sent you

Just bought a Volvo for our daughter for college. Aaron Cosby and Harrison Hadel are fantastic to work with and super professional. Will definitely buy from them again

So far so good. I was greeted as soon as I pulled into the service department. Everything was lined up, as discussed, with Reid. My loaner car was waiting for me and I was in and out of their in under 10 minutes. Lets hope the replacement of my recalled airbags goes as smoothly.

Courteous service personnel. All required maintenance explained in detail. Vehicle was ready for pickup at prescribed time.

On our way to New Mexico from Florida in our Mercedes Sprinter motor home when just east of Shreveport, LA our ABS and Traction Control Lights came on and at slow speeds the transmission couldnt figure out what gear to be in so we called the local Mercedes dealer and luckily they worked on sprinters. Spoke with Peter Schilling, he said they were booked up for the next few days but we could bring it in and maybe they could work us in and run a diagnostic check, so off we went. After only being there an hour they came and got it, pulled it inside, ran a check, told us the rear wheel speed sensors were bad, they had them in stock, installed them and we were back on the road in only about two hours thanks to Peter and his mechanic. God Is Good!! Thanks, Will..

Never said this before, but had a great experience at a car dealership(Holmes European) in Shreveport, La.. Our salesman, Aaron Cosby, had a no pressure delivery that was a pleasant change form most experiences at other dealerships.

They were professional and spent as much time as needed to make sure I understood all the new bells and whistles of my new vehicle. The price was fair and they worked to ensure that I got the vehicle that I really wanted at a fair price. After searching several other options I drove from Dallas to deal with Holmes. The experience alone was worth the trip.

Best place Ive ever worked. Definitely a service minded, and customer first mentality throughout the dealership. Let me help you find your next Honda !!!! Ask for me, and experience a fun, and easy car buying process!!

Bought my car there good service

I want to thank Ashley for assisting me with servicing my vehicle. I had an effortless experience!

I brought my car in last week because I thought I was smelling oil. They looked at my car and said it was a rear seal. Then decided to put some dye in the oil to be sure and told me to bring it back in one week. All this was at no charge. They told me before charging me they wanted to make sure we were fixing the right problem. Come to find out one week later it wasnt the oil leaking at all. The leak was from the heater control valve. The replaced the valve and hoses, but never charged for previous time spent trying to decide on the problem. Im sure other car places would have. Thanks again to their great service representative, Tonya Taylor.

Takes forever

Dallas French was very professional and polite. Service was fast and easy. Im glad I bought my new care from Holmes Honda in Shreveport, LA.

Holmes Honda has the best customer service I believe Ive ever experienced......

When I moved back to LA, bought my first used car back in LA here.Greatly enjoyed the car. Ran great. My Mom bought her Honda here and drove it over 200,000 miles. However, after she retired and bought a car to replace her Honda, they sold her a 2016 Ford Escape and 7 months later (last month) the transmission crapped out on her and now she has had to pay for it to be completely replaced. I called them and talked to them twice. I wanted to find out if they would actually DO anything about it before even thinking about putting them on the phone with my parents because my parents have pretty much already been screwed by the company and didnt need to experience the stress before I could come close to seeing if the company would consider some sort of resolution on the matter. So, far, even though I initially approached the company with a hey, look...we have bought cars from you...we know that this isnt your practice and you dont intend to sale poc cars...so there must have been something that wasnt caught, the dealership has just given me the run around. Cars can break down at any moment, oh they need the mileage first, does she want to trade it in first, blah, blah, blah, blah. I personally know that I would never buy from Holmes again, and I would not recommend them to friends or family members. I would highly suggest that if you are considering buying a used car, that you DO NOT purchase one from Holmes, as you may just end up replacing the entire transmission 7 months later and putting way more money into your new[ish] car.

They can do everything from sell you a wonderful car to get you a great rate on insurance

Took my car in for services. Not disappointed at all. Great service.

Great customer service very helpful. Very friendly and caring to make sure I was comfortable. Austin was terrific you have a nice asset to your company.

Simple service did a great job.

Yall go check these people out especially Johnathan they are so kind and didnt let me leave without a car.

Overall always pleasant. Prefer my original service advisor. Brian Wiggins Service Manager was very courteous and helpful. He made my visit.

They really care about the customer They gave me a very very hard time . This go around sent me too Bossier when I live about 4 minutes from the one i. Shreveport la cost me little bit to get my car fix .when I got my car back it was empty of gas .They gave me loner boy it was an awesome car my car runs so much better

Awesome service staff is amazing customer service is off the chain love it anyone looking for a car I suggest this is where you should go salesman James is off the chain

The entire staff was great. James our car salesman was very curious and professional!! If youre looking for a new/used vehicle I definitely recommend Holmes.

I love this place. Great service and everyone is friendly.

Im so done with Holmes Honda I cant trust their service department anymore. They have a new service mgr and looks like he want last long if he does not fire everyone in the shop. I have bought 3 new cars from them in the last two years. Now I think Im fixing to get rid of them and see if I can find a honest please to do business with.

Always a pleasure to come to Honda. It is like family.

Always amazing service! Zach, Preston and Cole will take amazing care of you along with the rest of the Holmes family!

Wonderful place and people to deal with....love our Jaguar.... Shashi is the best...

Service Dept. Mr. Ferrell Assistant Service Manager is the unprofessional individual I have ever meet. Hes lazy and doesnt know when to stop talking. I just went for a Inspection sticker and he said he had never seen a Mercedes Benz in his service bay. He TOLD us to take it across the street to the Mercedes dealer ship because he knows nothing about them. So much more went on they lost at least two customers in twenty minutes. Just giving a heads up stay away from HOLMES HONDA SERVICES...

Excellent staff. Great place to go

Great people, just couldnt get as good of price that I got at Walker Honda in Alexandria.

Thanks J C Im enjoying my truck

Best Volvo service in the area.

Great service, helpful staff, great cars. Would buy another auto here.

I just went there to get a key cut for my car Yes the people were very nice and professional but the key cutting machine must be used to newer keys because the key that was cut does not turn in my ignition switch.

Great place to buy a European luxury vehicle.

Absolutely incredible. I love Holmes Honda.

Go see HARRISON!! HES A GREAT GUY AND SALESPERSON!!

Jennifer is pleasant sales lady and very helpful

Great place to rent a new car

Excellent, blessed experience, today. 😊 !! !!!

They can keep this place. From the salespeople who cant give you a straight answer to the guys in the service department who like to mistreat your car, I wont be back. Ill drive to Texas if i want another Honda.

Great place and awesome service

Bought two of my vehicles from this place

With my friend pick her 2017 car from shop

It was ok.

Grady & Michael thank you. 👍

Had a great experience

Great service

Fast & friendly

Great service

Elegant service

Quick Service

Great service

Needs more seating in the while waiting for your vehicle! Everyone was very courteous! Beautiful facility.