The staff at M&M Monogramming are so helpful and kind! The owner does beautiful work and does a great job incorporating our community into her business. I enjoy shopping here and having the girls help me design a beautiful monogram. Great Tally spot!

On November 3, 2020 I took a scrub jacket and a fleece jacket to have monogrammed. I was told to pick jackets up in two days. On Thursday, November 5, 2020 I went to retrieve my items and noticed that my scrub jacket was monogrammed in the incorrect area. The fleece jacket was monogrammed perfectly. I was told the scrub jacket would be corrected and to check back Monday. I received a voicemail basically stating that after removing the thread from the incorrect area, the monogram imprint was still visible on the scrub jacket. They asked where I purchased the scrub jacket from so that they can purchase another one and monogram it correctly. When I stopped by the shop, I was told that the place I purchased my scrub jacket from was out of stock and that it could be a week or longer before they will receive the scrub jacket. I stated I would like a refund and to be reimbursed for the money I paid for my scrub jacket. I was told they will refund me for the monogram, but they would have to keep my jacket since they offered to buy another jacket and to correct their mistake. I said, No, Ill just have to wait. However, the same day, I called the place that I originally purchased the scrub jacket from and was told that they did have two of the scrub jackets in my size in stock. Therefore, I called M&M Monogram shop and gave them the name of the person I spoke to and the phone number of the business. Last week, I called M&M Monogram shop and was told Im in line and that they will give me a call. Mind you, it usually only takes them two days to monogram an item, yet Im still waiting for a call back with a day to pick my scrub jacket up. Its obvious this should have been a priority to correct, since it was an error M&M Monogram made, however if youre not important they do not seem to care and will continue to make you wait patiently. Its been over a month since I took my scrub jacket to M&M Monogram shop and I still have not received it back yet. Today is Friday, December 11, 2020.

Such a lovely store! The monogramming is exquisite and there are such lovely gifts too! The staff were very knowledgeable and helpful. So glad I found this gem!

I went here a while back to find a gift for my mom. I felt incredibly unwelcome, and will never go in this store again. I had forgotten to leave a review at the time, but I passed it today and was reminded about my experience.Go to Loli and the bean instead. They were very friendly and helpful. I got a 2nd item for myself and I still get compliments on the vinyl.

Amazing place. Sam did my rain jacket and he took his time. All of their products are amazing quality, I will never go anywhere else to get my stuff monogrammed! I felt so welcomed and the atmosphere of the store is rare to come by.

This is such a cute shop! They have tons of different monogrammed products. I picked up a personalized candle for my friends wedding, it was the perfect touch of useful and classy. The staff was very kind and knowledgeable. I will be getting embroidered polo shirts for my staff here in the next few weeks - I cant wait to see them.

Very cute shop and very nice staff!

M&M are THE BEST!!! They have gone above and beyond for me many times and most recently turned around an amazing embroidered shirt for me in days. They are willing to go the extra mile and accommodate their customers needs. The staff is crazy nice and I will go back to them every time for my monogramming needs! Trust me you do not want to go anywhere else.

Great experience! The ladies there were so nice and helped me turn an idea into an actual creation! When I went to pick up, they noticed a small flaw and re-did the decal right on the spot! Ill be back!

Best customer service. They really know their stuff. Fair prices, too.

Amazing job!! Staff was extremely helpful and went over and beyond for me! I rate my experience 5 stars for sure!!!

I got my graduation stole embroidered here and they did an amazing job! I waited until the last minute, and they had it done in 5 days It was still beautiful too. I would highly recommend them!

I love shopping local BUT when I walk into the store and the music playing is some song saying thats how you know you F****** up over and over again youve just lost my business. Not classy at all!

Outstanding job M & M! Thank you for going the extra mile to get our monogramming done. Youre making us look good!

Young lady that waited on me was very polite and professional, very helpful with any questions I had.

Awesome, staff .And gets hard to get your items back as fast as they can, we live thus shop

Bought some really cute Scout makeup bags for my nieces and sister-in-law for Christmas. The staff was great at helping me pick colors and fonts for monogramming them, and they turned out really adorable.

Jewelry buyers beware! Make sure you do not prepay for anything that you have not seen as you cannot exchange it once it arrives...even if it looks different from other items at the store.I recently was trying to find an initial necklace for my daughter and was told that they regularly get in 12 to 15 standard letters that sell out really fast. I was told that there were several people looking for the same letters I was looking for so it was suggested to me by a nice floor clerk to get on a waiting list for one of those letters and they would call when me when they got one in.....all good so far.Later that week I was back in the store to purchase another item and happened to be told by the same clerk and another girl that she thought the other store had just gotten some letters in that day. One called and found one of the letters I thought I wanted but not the other. Although my daughter had decided she preferred the other letter, we decided to go head and get this one thinking it should be nice. They said they could put it on hold for me to pick up at the other store or they could just transfer it it to their store the next day.I was pre-paying for a monogramed item and thought I would good to just go head and just pay for both items together and then pick up both items later.It was clear from our extended conversation with the sales girls that neither they nor I had never seen this particular letter before, and we assumed it looked like others in the store. UNFORTUNATELY NO ONE TOLD ME THAT PREPAYING FOR IT MIGHT NOT BE A GOOD IDEA because ALL jewelry (even reoccurring stock items like this) was not even exchangeable.I am a big supporter of local businesses for many reasons, one being that you get to build relationships with the people who work there and, because of that, often get better customer service....but here, although the sales girls was a nice as she could be, the owner seemed to not care one bit about me or the particular circumstances of my situation. She seemed distant and almost annoyed that I asked to talk to her saying basically too bad, all jewelry sales are final.This was not a special order and I was not asking for a refund but rather just wanted to exchange this letter for the other when ever it did finally come back into stock at the store. I knew the letter I was returning would sell right away as I had been told by the clerks that several folks were actively looking for it....so it was not like I was putting the shop out by having to restock and old or unwanted item.I guess my business was not worth much to the owner given how indifferently I was treated, so I will now be talking my business to other more personable local stores.

Great shop. The owner and staff are super nice!

They do good work at a good price

Great customer service

Excellent customer service and attention to detail!

Very nice and accommodating!

The cashier seems a bit racist she act like she didnt wanna serve me everything I asked for was a no. Till I proved to her they do embroidery sequin bags

Fantastic!!

Beautiful!