We purchased a new phone for one of our 3 lines and it was incorrectly put on the wrong phone line. After speaking with 2 reps at the 800 number the issue was not resolved. A lot of time and frustration and lies and it was not fixed which caused one of our phones to be inactive. 800 service was horrible. We then had to go into our local att store and Kyle the store manager fixed the issue in no time. Very nice and knowledge. Kyle at the local store is the only reason for 5 stars. 800 customer service gets no stars.

Excellent! Went into the store very close to closing time and I honestly expected some lazy sales person that was just ready to go home. NOT EVEN CLOSE. Antonette and Zack were very knowledgeable of the available products and promotions. Made me a great deal on a new phone and made sure I got a cast that fit my needs as well. Great experience will be back

The store reeks of incompetence. After wasting 5 hours of my life the store punts the issue with their product somewhere else. An issue I had no control over becomes my problem with no accountability. Drive by this store to the Verizon store.

I cannot say enough how courteous and professional the staff is. After the loss of my mother they helped me put the account in my name and found me the best affordable plan going forward. Not only were they friendly during the process they were very compassionate of my situation. I will not go to any other location. They treat you like family.

It was so exciting getting new phones for the family but Kyle made this transition so smooth and effortless. Thank you Kyle for all your help and patience. A++

Kyle at the store was so helpful. Hes the best Ive had ever. Great job kyle

I’ve been an At&t customer for years the reason is each and everyone that works at the Venice location are Amazing, no matter what they take the time to fix and help with all issues, Love them,

Wife had great experience. Salesman was very knowledgeable and saved her 500 + dollars.

Cassandra at the Venice location was more than amazing helping us set up our phones.

Kyle was terrific helping me with my new phone. Very friendly and knowledgeable.

A polite, friendly young woman greeted me as I walked in the door. (Unfortunately I have forgotten her name.) She was professional, polite, and an expert in her field. I’m not technologically savvy, but she patiently explained everything so that I now feel confident using my iPhone. Many thanks!

As a new customer, the representative who was supposed to help me was so afraid, he didnt even introduce himself. I was afraid, despite his mask, of his coughing, hacking, sniffing that was still present even 2 weeks later. Everything I saw, I noted he didnt seem to know a-n-y-t-h-i-n-g except his bosss name and need for his help LITERALLY every 2 minutes - this included simple procedures.Now, Jason unbelievably, the boss, with alligator cowboy boots, stop my rep without finishing the job, for a group who wanted. Hotspots.Basically, stay away from this store & 2 rudest salesmen.

Unbelievable competence,service and patience shown by Gary. His investigative skills are amazing. I was very fortunate that he was available to help me.Sincerely,A very satisfied customerTom Klein

This store is the best i wish i could remember the guys name who helped me because he went out of his way to show and explain everything to me. un like the guy at the store in port charlotte who literally wouldnt help me switch over my apps and contacts to my new phone HE sold me. so my phone was down the whole day and im in sales and i NEED my phone. he didnt even bother to try to see if there was anything he could do to make me feel good about buying from att. he knew that he got me to sign on for 2 or so years and his job was done so screw me. ill only go to the venice store from now on

My mom and I opened an account with AT&T during a special with the 12 Pro in December of 2019. Five weeks later she suddenly passed.The compassionate service I received was second to none. Company policy dictates to write off the sale of my moms phone, which meant that I kept her phone at no further cost.No other cellular company has this policy.I applaud the store branch in Venice, Florida for management’s stellar service and understanding at a most difficult time.

Excellent people good service Lenny parking they got what you need

My husband and I requested switching our two phones from Verizon to AT&T The representative was very knowledgeable, friendly and was happy to make the change for us. She did it in an expedient amount of time. We were able to keep our two original telephones, our current phone numbers, no problems whatsoever. All the staff was very friendly. We wish everything was this easy.

Great store with great employees!!

Stephen the manager and Naomi did a wonderful job listening to my needs and providing me with a plan and phone for my 10y/o boy

Jerry helped us and was very efficient. We had a slightly complicated situation with our phone plan and we ended up fixing it and leaving with the two new phones we wanted. The store was packed with people and you couldn’t even tell because of how well he managed it. Jerry has a great actitud and is very profesional and good at his job. Thank you so much! You’re great! :)

Went in because I had a question about 5G.The Gentleman was very nice and answered my question.Beautiful store.Great customer service.Highly recommend

I received a tampered and opened order from UPS with my new Note20. The employees took care of my issue and provided me a replacement. This is the only at&t store I will go to even though its 20 minutes from my home. Highly recommend this location!

Alycia was the most informed cell phone person Ive ever met! She answered all of my questions and explained them to me perfectly. Going back just for her!

Thank you Naomi for helping me yesterday!You were very patient and very efficientexpediting my upgrade to my new iPhone 12It has arrived and I love it!!!!

Thanks so much to Alicia at AT&T Venice FL. She went above and beyond to help us with a new phone. She was professional and attentive, just what we needed from our phone service provider. Thank you Alicia very much!Tom and Peggy C

Great helpful customer service!

I know we are in a pandemic crises along with all the unknown. But! If Customer Service reps are not comfortable working with the public, then stay home. I went in to see what was wrong with my phone only to feel I shouldn’t have bothered. I felt I had a plague along with the fact don’t come near me or touch my phone. Yet! Another CSR was sitting with her customers very comfortably along with no masks on either. Yet! I am with someone I felt was so uncomfortable with me. Trust me! I felt so uncomfortable myself being treated in the manner I was. I had a mask on when entering and talking...But I certainly didn’t expect the treatment I got. Never liked this store and after my experience, I hate it there. My problem was never resolved. Never in all my years with AT&T did I get treated like this!

The Gentleman who helped me was able to not only fix my issues with my phone, but also helped me get a deal with more benefits. Ive been battling Cancer for two years and Im going to have another surgery in June. Im trying to set things up so Im ready to be laid up and he suggested a plan for me,so Im hoping itll work for what I need it for.

I was passing through the area yesterday (I grew up in Port Charlotte) and all of a sudden my phone went crazy and couldnt figure out what was wrong with it so I used my work phone and found this location. ALYCIA greeted me with a smile and a sense of warmth that made me feel comfortable. I told her what happen (in non technical terms cause lets be honest nobody knows the terms like they do). She quickly identified the problem and all the while never tried to push a sale or anything she basically saw someone who was struggling and helped them. AT&T needs more employees like her that show compassion, hospitality and just dang good customer service!!!! Thank you Alycia for being amazing!!!

Trust these folks. Always have had a great experience every time I have visited. Thank you to all the staff there.

Wont be long before I change my service to another carrier. Worst service ever received on my new s20ultra5G nothing but problems from ordering to service. Voice messaging is a joke hardly ever works tired of playing the games. After talking to AT&T Corporate thought it was resolved by taking back to a company store but they fall back on 14 days return.policy even though it has been going on since purchase. Verizon I will be there next to change carriers and AT&T and I can battle this out later.

AT&T was not able to change the telephone billing address for our land line. Ky. To Fl. They were able to take payment.

I was there with my mother and they were very helpful and they had the patience to answer all of my mothers questions.

Happy to say our AT&T rep, Andrew at the Venice Florida location was as professional as it gets. He knew exactly what we needed and took care of it. We are happy customers.

Alycia did a outstanding job reviewing our account and making changes for us. Took the time to explain our plans. By far she is the best ATT rep we have dealt with.

I came to this store around 1 pm, May 27_2020, ingood mood with simple question and left very dissapointed.I ask my question to service representative, who do not even introdused himself: Later on he told, his name was Jack. I want to know how to make screenshot on my phone and had ansver that AT&T do not provied clients with application support.As 20 years been castomer, I desied to change telephone provieder and never return to this store for their ignorancy; luck and disrespect.

Ive always had a good experience with people who work there only down side is the sometimes long waits for service during their busier times.

Sadly this location did not even understand when I presented the question if they can process a fixed-wireless plan. Please, AT&T - educate employees on services you sell and provide and your local business might improve.

Very happy with my experience!

Staff is always helpful and friendly.

Excellent customer drive service! Thanks Jerry for making our phone activation quick and simple!

Excellent service From Nick in generator just the regular you need you Leslie now from Nick excellent service from Accra now a way it

My guy started 10 yrs ago at this location....he knows his stuff.

Excellent service, greeted on entry and then after a few minutes wait i was passed on to a great sales person. Unfortunately they were unable to do what i wanted (buy a sim card for my son and leave, without testing in a phone) but rather than let me leave unhappy they worked a way round it (i got a free phone to use as a spare) and i ended up leaving wishing i could switch to AT&T. Well done guys, great service.

Worst service I’ve ever received. After I bought a new android they would not/said they weren’t able to transfer data. So now I go to the other store just north of there. So frustrating.

Just stay away from AT&T at all costs.

Employee (millenial guy) acted like he was BOTHERED by the fact that I was purchasing a new phone with his help! He couldnt get rid of me fast enough (guess he wasnt earning a big enough commission!) He even erased all of my pics on my old phone, didnt bother to tell me until I asked if thats what he did, and acted so blase (pronounced blah-zay!) about it ...basically a snotty jerk!

Quick service.

They are fast and friendly. I used to go through sprint and where always a expensive hassle going through a 3rd party retailer and when you went to actual sprint store expect a hour wait. Im so glad I switched to at&t, they has the best coverage and price.

Very rude. I took my business to the new store in Nokomis. Very friendly and helpful.

We were not paying customers we had a problem with our phone the solution on the phone took about 2min...we noticed that paying customers get taken care of first... wasnt that impressed with the service.

Always a long wait. Even for the most simple questions. Waited one hour for 5 minutes of help needed. Need more people working to help customers. Greeter does not answer any questions.

Very helpful staff.. clean store. Nice shady parking area

Great customer service

I purchased a $750 phone from Alicia at this Site I have had so many problems to make a long story shot ATT has credited my monthly account entirely.... When I called Alicia to tell her of my experience she hung up on mePLEASE PLEASE... Do not do business with Alicia... she in plain English sucks... I looked at 11 reviews of this site And 10 of them were one star and two were 1 star about AliciaPLEASE TAKE HEED!!!

On Wednesday I purchased an iphone 8 and the sales tech synched my old phone with the new phone even though I do not back up to the cloud. When I went back on the weekend to exchange for an 8plus the sales person (Justin) indicated he could not move anything because I was not backed up to the cloud. What the heck did these people do when the cloud did not exist? He was rude, insolent and abrasive. He was the antithesis of how good customer service should be modeled. He has no business being in front of the public representing AT&T.I would give them negative stars but that does not seem to be an option for this post.

Make sure you are not helped by the sales associate Alycia, she is incompetent to say the least. I stopped in at 7:30pm 3/25/2019 and was extremely dissatisfied with the service I recieved.I have been an AT&T customer all my life and have always been satisfied with the products, services, as well as phone and in store customer service. Today however was a different story.I stopped in today due to an issue charging my Samsung Galaxy S9. I purchased my S9 around 6 months ago and have taken good care of it. My charger however stopped fast charging the phone around a week ago and when connected would only charge. For anyone unfamiliar, charge rather than fast charge means that charging the device takes around twice as long or so.Then today the charger began to not charge at all and I have to disconnect and reconnect the charger to the phone multiple times in order that the phone would begin to charge.I explained this situation to Alycia (I believe that was the spelling of her name) and she informed me that the issue was my phones charging connection had to be damaged or bent and that I would have to get my device repaired. She also informed me that this would not be covered by any manufacturers warranty so I would have to get a new phone or go to a Samsung store to have my device repaired.I showed Alycia my phone charging connection area and that there was not damage and the metal charge piece was not bent. She shrugged and said it could still be damaged. I then asked Alycia if they had any partner stores or knew of any locations I could go to to have my phone repaired. She told me she had no idea. Another male employee that seemed to be observing our interaction then interjected possibly Best Buy.At this point I thanked Alycia for her help and began to leave the store. However, before exiting I turned around, walked back to a table where Alycia and the unnamed male employee were at, and asked if they had a charger with a fast charging capability for me to try. Alycia then said umm maybe I will check or something to this effect, and quickly produced a charger which she connected and handed to me.I plugged the charger into my phone and it immediately began fast charging.I turned to Alycia and said Well would you look at that, its fast charging.Alycia gasped, looked at the unnamed male coworker, then turned back to me and said theres no reason to talk to me like that.I replied, talk to you like whatAlycia replied disrespectfully, Im just trying to help youI replied Obviously not, I then unplugged my phone and left the store. As I was walking away Alycia said, you can buy the charger if you want.I am quite annoyed that Alycia was too incompetent to think to try a new charger when confronted with my situation.I am also annoyed that she simply assumed my functional device was damaged and merely let me know the damage she assumed my device had was not covered by any warranty.Additionally I am annoyed that I was never offered a wireless charging device.I am also annoyed that Alycia was condescending and snide throughout the entire interaction from the moment I initially entered the store.Instead of leaving this store today with a new charging device, I left emptyhanded due to a lack of wanting to further interact with a rude and incompetent employee. I am now writing this review instead. Tomorrow I will go Best Buy or Walmart to purchase a new charger.

Right there for service on my phone pay as you go the gentleman that helped me was very knowledgeable and Im very satisfied with AT&T Go Pay

Good service. Plans typical for mobiles.

Staff is eager to help you out there is a good selection of phones to choose from.

Great store I love AT&T and the sales people here are very knowledgeable and help you to find a great deal without being overbearing or pushy

Service takes a very long time, be sure to clear an hour or so when you need to go. Service is decent when you finally get to speak with someone, but they definitely need more employees.

Excellent service!! 3 employees :) Outstanding!!!

Went in for cell phones and directv spent a lot of time with this and because of wrong address entered into system i no longer have tv. the sale person should have cecked and should not tell the customer that dont worry I have the code entered. and once they Take your money they WONT help all they do is put you on the phone. they dont want anything to do with THEIR Mistake, Venice needs management and sales that Know Customer Service and How to fix what They Broke. I no longer have directv 37 different people on the phone or chat cant fix what Venice att botched. I will not return to this location.

Wonderful Michael made our time well worth itHe was calm and fun and helped my family many times

Most of the agents there are very nice, but a couple of them are very rude, too pushy and in a hurry to give information. Always looking for the new customer going inside the store as they were missing a new business more important than yours.

Always get awesome personalized customer service in the Venice jacaranda at&t store.

Misleading employees, outright lied about phone cost, plan cost. Will never deal with these thieves again. To bad we could not rate negative 5 to warn people to stay away.

Shout out to Andrew who was very helpful thank you

Went there on Sunday nome of the employees said anything to us. People were unhappy been there for hour and a half without getting help. Another customer told us they sign you in and wait is very long. Cutomers not happy and employees didnt appear pleasant. We left as no one but other customers spoke to us. One employee whom wasnt busy just goes in the back never to return the 30 mind we were there. Just needed to replace a phone that I use for business. No phone today. Switching carriers.

Jay was great. Extremely helpful

Took a little time but got everything accomplished

Extremely helpful loading sons sims card

Seemed bothered to have to get up and put their phones down to help me. Sorry to bother you, it wont happen again...

I would rather jump off the St Petersburg Skyline Bridge than to go into an AT&T store for help.

Unless you are there to buy something, you barely get the time of day. All the reps want is your money. Refused to answer a simple question regarding my iPhone because Apple is in control and anything iPhone/iPad related is out of our hands

Helpful staff. Plans are a bit pricey.

Alway friendly service from the associates at this location.

Hats off to Andrew, who helped me install two Invisible Sheild covers on our iPhone X’s. No questions, just a “No problem!” Thanks again Andrew!

After dealing with poor quality and installation of the Digital Life security system the manager told me to cancel and bring him the bill. Two months and in collections now his word mentioned nothing .

Serious billing problems !!! Theyre trying to force me to pay for 30 days when I cancelled their service after 13 days. They cant seem to be able to fix anything either in person or on the phone.

They were professional and fixed my phone in 2 seconds. Thanks

Very clean but not enough staff. Long wait for service.

See Nick he is great

Mike very helpful and friendly

Terible customer service. Terrible company

Very nice & helpful !

Just paid phone and cable bill

That guy nick is horrible. Buy your stuff online.

Very helpful staff!

Always good service

Went in to get some information, left with less than I went in with.

Very smart and helpful

Good people, help you with your problems...

Great group of people

A lot of problems with my billTook three visits to there store to resolve issues. They turned me over to a collection agency and I wasnt even a customer of theres..

Great service

Worst store around! Store Manager James Smith is completely worthless and inept. How that man became a manager is beyond me!

Very helpful.

All questions answered and problem solved