We purchased our car here from GMC dealership and come for all our service needs including oil change, tires and repairs. The staff is very kind and professional. One particular gentleman David goes above and beyond with customer service. We look forward to seeing him when he checks us in. He communicates beautifully and really takes care of every questions and concerns we have. Been a customer for 11+ years and been very happy. Highly recommend this location to family and friends.

My ignition key broke and they had one in stocks. I had my truck towed there and they were extremely busy. They were so professional and respectful to me.They werent sure if they would be able to get to it that day but they said theyd call me. As busy as they were they got to it.I will recommend and return if my truck needs repairs. Thank you Koons Tyson Chevy!!!!

Was called to remind me to schedule oil change and tire rotations. Service manager was pleasant when I arrived and kept be abreast on status of repairs via text. In addition to replacing the High Level Mount stop light which they had the part on hand, everything was completely satisfactory and good workmanship within the time expected. Deli right night door and customer waiting area with internet computer access, made the time past quickly.

Also replaced a wheel stud on right front. Service was provided at scheduled time. Repair was done promptly. Thorough review of all 4 wheels - not just the one with the repair issue, was done. Everything was done in a timely, professional manner and I was able to be on my way in a very short time due to the level of efficiency.

First time getting my car serviced at this location. I bought the car from Koons Hundai and thought I would get the same service from an affiliate location. Even though the maintenance agreement specifically called out tire rotation was included, I was denied that service. Koons should honor their maintenance agreements as cross their locations. Otherwise they did a good job: helped me out with a replacement key, recall, and oil change.

Outstanding service from Carlos in the service center. He kept me informed on progress and timing, and even offered to have the techs perform my annual safety inspection, which I did not know was part of my service package. Very efficient and courteous.I always know I will have a positive experience with the Tysons Service/Parts staff.

Carlos at Koon’s Tyson’s is the absolute BEST Service Advisor I have ever worked with over my 10 years of owning cars.He has never once pushed a repair that my car didn’t need, which is SUCH kindness. Several times now he’s managed to fit my car in for emergency repairs and get me back on the road within a day.He also takes the time to show me broken parts, and explain the mechanics of how my car works, which I VERY much appreciate.Overall the dealership has always had open appointment times that fit into my schedule, and has always performed excellent work on my car! As long as I own a Chevy, I’ll be taking it to Koon’s in Tyson’s.

I was told by the reservation line that I had to make a separate reservation apart from my oil change to have a technician check a noise that I was hearing in my engine. Was told that my car couldn’t be seen until a month out. When I brought my car in for the oil change the service manager said they could actually take a look at it that same day. I was so relieved. Great service.

I recently had my second oil change/tire rotation done! Each time I was impressed with the professionalism and efficiency of Koon’s service department. This past weekend Carlos assisted me upon arrival. He kept me informed throughout the process. What was supposed to be an hour and a half to two hour wait turned out to be less than an hour from start to finish!

Jonathan was our helper and he did a great job, I had an oil change, balanced the wheels and rotated them, and called me when they were finished. Very satisfied!

Very quick intake. Diagnosed wheel alignment issue within the first 10 minutes. It was a 30k mile service and so a number of items were addressed quickly and effectively. Only tip: dont let them do the car wash. The blower/drier is subpar, leaving the car wet. They dont wipe it down, so either beg off the car wash or come with a towel to dry yourself...unless you want the wet car to attract dirt. A minor issue but is the last impression of the experience.

Fantastic service by the whole staff, especially Carlos! Thank you all 🇺🇸

Jonathan Gomez is an excellent representative at this location. Very helpful and professional. Thank you.

Jimmy is fantastic!! and this review is LONG overdue. Jimmy is regarded as an trusted auto expert, has guided us / our family thru new & used car service issues, balanced by useful- relevant car information & overall value. We trust his knowledge & professionalism regarding all aspects of our Saturn/ GMC & Cadillac car maintenance areas.

I have never had a bad visit to Koons. Jonathan Gomez was my service rep and did an excellent job on getting my final warranty work done. I highly recommend Koons Tysons to anyone who needs service on their car or truck. Thank you Jonathan and Koons.

I am always impressed and more than happy with the service and customer care I receive at Koons Tysons GMC. Bill Appel is incredibly knowledgeable about my vehicle, recommends the right service, instills a great deal of trust. The technicians are impressively efficient and I feel that my vehicle is in the best of hands whenever I need service. The environment is welcoming, never uncomfortable, and I will always consider a GMC vehicle because of the service provided by Bill and his team.

So I was a bit nervous about having my check engine light diagnosed because I was fearing the worst. Not expensive repairs but being taken advantage of AND having to pay for repairs that I didn’t need. Past experience from other places have made me leery and jaded. However, that was not my experience at Koons Buick in Tysons. The service person Bill was amazing, down to earth (friendly) and professional. I think he could sense my apprehension and went the extra mile to thoroughly explain and give me time to discuss everything with my male friend over the phone. When my friend confirmed that everything sound on the up-and-up, I was ok with moving forward with the repairs. Their mechanics fixed my issue, washed my car and he it ready pretty quickly. Bill even saved me $165 diagnostic fee. I’m telling ya, this place is a solid dealer who isn’t out to scam or mislead women who wouldn’t know any better, and they saved me money while taking care of my issue. I highly recommend this dealer!

Been coming here for service since I bought my 2000 Blazer from here. From my last GMC diesel truck to my present 2014 GMC diesel and have always received great service. As well as informative recommendations.

This was the first oil change and tire rotation service on my new vehicle and was therefore complimentary. Additionally, the emissions check light was coming on intermittently so I asked them to assess it. The entire service took roughly an hour and a half and while complimentary, it was priced high. They didn’t wash or vacuum the vehicle, which isn’t expected but would have been a nice touch with a new vehicle service at a dealership. In the end, I’m not convinced the 90 minutes and price is worth the dealership experience as a third party can do it faster and of equal quality. Also, the first visit after purchasing is suppose to introduce you to the GMC maintenance plan. No one took the time to discuss the benefits of GMC vs third parties or even asked how the new vehicle was performing. Same user experience as everyone else.

I was told all of my fluids was topped off but after driving for a couple days my coolant light popped on because it was not filled up. Really unprofessional because before i left i asked them did they refill my coolant and they said yes. The oil change was pretty quick so thats why im rating it 2 stars.

The entire staff was helpful and courteous, from service, to parts, to scheduling, to the valet pick up. They did exactly what service was needed and did it very well. I love the convenient option of having my car picked up/dropped off. All around, I’m very pleased and highly recommended.

They changed my battery which was too dead to even jump start. It took a full day to get it in the shop but then it was done early once it was in the shop on the second day. I paid $386 which seemed a bit high for just a battery replacement but batteries have definitely increased in price since I changed my last one and there is probably some sort of flat labor fee for such a job.

I talked to Jimmy Jones at the GMC service department and he was very knowledgeable and helpful with ensuring I understood the extent of the repairs needed and exactly what was needed to be replaced.

Terrible service person. Service manager tried to make experience better but service person and mechanic had development an attitude by then. I will not be buying or use their service again. Word of advice do not use them. And especially do not schedule a service on Friday. Everyone is interested in getting out early on Friday.

It was a good experience as always! It was quick and the customer service and communication was top notch! I even got a free pen out of the deal 😁

My experience at Koons service has always been great. So good, in fact, that my family has continued to purchase and have cars serviced at Koons for decades! Our service rep, Bill Appel, has always provided excellent advice and a courteous and friendly experience. I know my car is well maintained with Koons.

The quality of service and professionalism was above my expectations! This was the easiest and most flawless experience I’ve ever had when having a repair done on my vehicle. Jonathan Gomez was my service advisor and he delivered the diagnosis and repair in less than the time that he said it would take. That says volumes about the entire team that makes up this service department.

Cant tell you how disappointed I was at Mark up of New vehicles. I am in the market for a new Colorado, but will be shopping elsewhere. Shame on you for gouging your customers. Farewell.

Koons is the model for efficiency. They honor your appointment time, complete the service quickly and get you on your way.

Carlos C. was awesome. He explained everything my car needed in detail & was very professional. I will definitely ask for him when I bring my car back again.

Appointment time was honored immediately and vehicle was on the service lift before I realized. Check in and check out was effortless. Total time at dealer was less than one hour. A very pleasant experience from start to finish. I will be returning for my future service needs.

Service technician Donovan Richards made Chk in, update & and check out process smooth and reliable. And followed up with tire warranty doc not part of original payment packet. Thank you DR

Good Afternoon,My service technician was Carlos and he was very personable and professional, two great traits to have in any businessThank You,Pasquale

Defective part on the car, which is less than one year old. They blamed me for it breaking it when there’s absolutely no damage visible, and want to charge me $1,600 for parts and labor.

Bought the vehicle from Koons GMC CHEVROLET and have been servicing with them only because I bought an extended service package at the time of purchase.Just can’t understand why the service advisors and the staff in general is overall angry and rude. Have never felt welcomed after the purchase even though they are ever ready to rip off with exuberant fees. I perhaps will never buy a vehicle from Koons.

Overall very good.Person I dealt with was very pleasant as well as the young man that took my car and gave it back to me. The only thing I did not like is I had to ask to have it sanitized due to Covid.The public acts as if its over and its not. The young guy was nice enough to do it for me.

Mr. Candia was knowledgeable of my concernsand professional. Great customer service.

Koons Chevrolet in Tysons has consistently provided the best service for my vehicles over the years. They are friendly, professional and highly efficient. I can always depend on superior results.

Irving and team were pleasant, professional and communicative! Thank them and Koons. Truck looks like new, sadly, with DC parking likely I will be a repeat customer… KRM

Always professional and I really appreciate how the service advisor kept me informed throughout the entire service process

As usual Carlos is always very helpful and quick to respond. Had me in and out. Thank you

Had my airbag recall done here. One week later the service airbag light comes on. They deny causing this issue. The Tahoe is a 2009 and has never had this issue occur until after they touched it.They are nice when they set up appointments, but rude as can be to own up on their repair mistake.Now, I need to call GM to complain.

Communication is good & the place is clean however 1mo. after new brake pads were installed they said the brake calipers were intermittently failing and have worn out the new pads. All would need to be replaced to the tune of $1700. Were the calipers not reviewed/tested when the pads were changed? I have my doubts since the burning brake smell began the moment the pads were replaced. This is also not the 1st time Ive had to return here to correct what I believe is a service error.. Time for me to find a new service. :/

Carlos was fantastic! He got me in and out and was on top of all the details of my Yukon.Best service for all my repairs!Thanks Carlos!

The people were super helpful and quick with my car. explained everything which is nice. I really like the experience here.

The worst service I ever received taking my car to Koons for service. I do not recommend this place and I will never buy or service my car here again. I had full warranty and I end up paying $500 in addition on top of the full warranty($100 deductible) Price gouging is just normal with this company. I brought my car in for Electrical problem and I end of paying over $500 for a battery, go figure.

Koons Service Professionals are dedicated to keeping the customer informed of the services and recommended services. They continue to deliver an excellent level of service.

I appreciate the service that I receive at Koons because they are very professional and they get you in and out

Bill Appel was friendly, informative and on top of everything. He called when he said hed call. Service was great. No complaints whatsoever!

Service Manager, Bill Appel, did a fantastic job making sure the repair work on my 2015 Tahoe was done to perfection. I can always trust Bill to deliver outstanding results no matter what work I need done on my Chevy Tahoe LTZ and my Impala Premier!

The computers were down when I got there but the crew continued to work hard to meet everyone’s needs in a timely fashion - great job!

Routinely terrible service. Second time they’ve damaged my vehicle’s wheels during a tire rotation.

They were professional, fast, and most importantly, got the job done with no more issues.

The service was good they treated me very well and big shout out to Jonathan Gomez he was the one that helped me big thank you to him.

They were quick, I just prefer the dealer, Ive bought 3 trucks there .

The man who provided service was efficient, polite and timely. It was a pleasant experience and I recommend the technician for his outstanding performance.

Great Service!!!, And People, The Only Chevy Dealer I Will Ever Have My Car Serviced At. Camaro SS Gang.

Bill Apple, the service manager at Koons GMC is wonderful to work with. Service is always top notch.

I will never use this dealership again! Several times Iv tried using this dealership, and always had to argue with them to get satisfied service. But, the sad thing is, I purchased my truck from them. If I knew what I know today I would have gone to one of many other Chevy dealership in the area. I will never recommend this dealership to anyone. Im very disappointed with this dealership.

Efficient service provider. Friendly staff. Pleasant overall experience.

Mechanical service was great. Didn’t wash the vehicle when complete.

Koons is excellent. Always quick with feedback on repair advice. Fast turnaround on service.

Jimmy Jones service advisor was outstanding unbelievable

Fast, friendly and efficient service - Bill Appel is an outstanding Service Advisor.

Professional associates check in seamless with text updates. Fast and friendly

This is the worst place to buy a car 🤬🤬🤬People stay a way from this placeThey dont appreciate customers

Carlos does a great job, very courteous and professional!

This place service department is a joke and full of unprofessional staff that are careless. I did an appointment for an oil change and as usual they were not on time. As soon as I left the dealer the fuel filter light came up and I mentioned to the service guy how come they don’t tell customers if something like this needs to be done so we can save time and get it fix while at the shop and his answer was “ well it’s not covered by your care package” now I had to do an extra appointment just because they are careless.

Donovan was very friendly, and professional. He explained everything in ways I could understand and kept me informed of everything during the process.

Criminals,,, charged me for service and parts they didnt provide or do,,service manager was the worst, has zero customer service relations,, complete idiot, in my opinion,, wont ever do business with this particular branch of Koons Chevy again,,, and I had to contact a lawyer

Carlos Candia was the person I interacted with during my appointment, he was very responsive and professional.

Work was efficient, professional - and personnel were friendly and pleasant...

Great people and service! A+++++

Work done quickly and covered by AAP

I always come to this place, great customer service⭐

East to schedule appointment, sent reminder, on time service. Very professional!

Very timely, good communication and quality service.

Performed scheduled regular service, did not try and up charge on anything

5/5 great job

Service was terrible!! I bought two trucks there and will never go back again!!

I like the professionalism of the staff.

Service center is clean and comfortable.

Replace coax cable for camera system.

Great service, great people

Installed a bracket for front license plate holder.

They were professional and responsive to my needs.

Trusted work.

Thank you! 5/5

Everything was great

Very efficient

Great service

Service was good.

Great experience

Efficient, transparent, professional, courteous

Excellent communication

My service was very professional

Carlos, is very professional

Great

Very professional