The last thing I wanted to do at dinner time was go to the the store to get our phones upgraded but Trey welcomed us right away and we immediately felt comfortable and relaxed. His customer service skills are off the charts - he is warm, friendly, well spoken and just an all around hard worker and nice human! We also met another associate by the name of Gary who offered any extra help Trey needed- loved the teamwork and fun these two were having with us!

I had a phenomenal experience at this At&t store. I stop in just looking for a phone & plan. Felix was very informative about the products and services. He helped me step by step with the whole process. Also he was very kind and informative. I left not just with a phone but also an At&t tv!!My overall experience was wonderful!!I highly recommend this At&t store!!

My experience at this particular AT&T Store was phenomenal. Felix helped me each step of the way and the store manager was kind, informative and professional. I’m not great with technology and they talked me through each step and were patient and informative. They gave me a list of my options and were terrific to work with. I can’t recommend them enough if you need an iPhone or any other technological assistance that they offer. Highly recommend. You won’t go wrong. And it’s local and Bishops corner near Marshall’s. Very convenient.

Awesome quick service! Staff was super helpful. I was able to have someone help me put on new tempered glass and the staff did an excellent job.

The staff at this AT&T branch were absolutely amazing. They were the most friendly and knowledgeable staff out there. I want to say a huge shout out to Dave, Garrett and Trey! I suggest anyone in the area to come to this location.

I was looking a new and cheaper cable service and grateful to my nephew Trey for recommending AT&T TV. So far, I’m loving everything about it. I can watch whatever I want on my TV. Thank you so much for your recommendation

As a walk in customer Dwight and Sofie took care of me super fast. Very efficient. Thank you.

Felix and Garrett were very helpful and made this the best phone shop experience I’ve ever had! A+ service!

Sofie at this AT&T store provided excellent customer service - she helped us find the right plan and good deals on phones and accessories. Always have a good experience at this store - my AT&T location of choice.

Trey was an amazing consultant. Helped my family save money on our monthly plan AND I was able to get an Apple Watch! Highly recommend.

Dave was very helpful in getting me my new phone and get the glass protector all set on the phone before I left. He was helpful in getting me the best deals and answering all my questions. Everybody was very friendly and helpful.

Everyone I spoke with was incredibly friendly, knowledgeable, and eager to help; as well as concerned when I shared with them the horrible experiences I had with various AT&T call centers and website earlier that week. I expected my trade-in process to be tedious and frustrating but I was beyond pleasantly surprised. I even worked for AT&T Wireless back in the early 00s, and I havent had a more pleasant experience in an AT&T store. Great team, great experience.

Very helpful and thorough. Super easy and pleasant process to upgrade/trade in phone!

Dave provided awesome customer service, making the transition from Android to iPhone seamless

Felix was incredibly knowledgeable and helpful in helping me find the perfect phone! Thanks Felix!

I have been coming to the West Hartford store since the IPhone 5 days. This has been the most inform able purchase since my start. I was explained the difference between the latest phones and the salesman was able to clear up my account for the items that were not beneficial to me. The experience has been one that I have not had in a long time

Great experience!!! It was effortless to upgrade my phone and replace my old iPad with a new one. The entire staff at the Bishops Corner location is amazing and Tray was exceptional.

I went in to the AT&T store at Bishop Corner to purchase a Samsung Watch. I was greeted and treated with excellent service from Trey and his coworker Derek(I believe..sorry if not).They had perfect knowledge on everything I need help with, also with some special offers of their own. I recommend you to take your services there if you are looking to purchase a new phone or silimar device. Thanks again gentlemen.

Very helpful staff who spent time helping resolve hbo max issues

Great customer service. Very helpful and willing to go the extra mile to get me what i wanted.

Friendly and helpful :) Dwight, the manager, walked me through a simple issue with my phone and made sure it was working properly :)

Very nice ppl and good service

Sofie was amazing. She was patient and went over and beyond in helping us with our new phones. Her customer service was excellent

Sofie was amazing at the West Hartford Bishops Corner location. She was extremely helpful and got us everything we needed even when we came in towards the end of her shift! She was friendly, funny, and knew her stuff! Thank you so so much!

Doaa is amazing! She rectified a problem from another store. She exhibited patience and excellent customer service. I was absolutely on the edge when I arrived due to the mis-information provided. Doaa stayed late on a Friday night and arrived early on Saturday morning to ensure I was able to have a working phone. Thank you, thank you for being kind and thoughtful. I truly appreciate your efforts.

West Hartford Bishop Corner Store has been amazing! I highly recommend you head into this store and ask for Felix!

Steven just saved my life. I am completely phone incompetent and he walked through everything with me. He was so patient and dedicated over two hours to assist me. I will forever use this store. The amount of compassion they had with me was outstanding. Very impressive. He even helped me lower my bill and I got a new phone. You rock Steven!!

I had an incredible experience at this store. I was changing over from Verizon to AT&T and the team made it easy and cost-effective. Steven was extremely helpful with everything and was a great point of contact. Garrett worked magic to get us everything we needed and Tim was helpful as well. This will be my store of choice moving forward for anything AT&T. So happy with my experience.

Derrick was professional, patient, knowledgeable....and nice. Lucky to have him.

Doaa was most helpful and thorough in guiding my purchase and transfer of info. It was a pleasant experience and less costly than I feared. She has offered to set up ATT tv

Great place and customer service excellent. They all went above and beyond to assist you.

Extremely helpful and professional gentlemen. Took time to really help me.

Tim was amazing! He got me a new phone for a great price plus was beyond polite and helpful. Guys like Tim are the reason I switched from Verizon. As a USMC veteran respect and common courtesy go a long way. Everyone in this store was beyond polite, attentive and really took their time answering all of my questions. I just moved back to the area and ATT employees have always been polite and helpful but Tim is an absolute all star. I’ll only go back to the west Hartford store and deal with Tim!

Went to take advantage of the trade in offer. When I received my phone to my house, I just put my trade phone in the box that the new phone came and dropped off at USPS. I had asked if I could just bring the phone back to the store and was told no due to liability reasons. I call ATT to check on the status of the trade and they were not able to find any record that a trade in was made and was also told I wasn’t supposed to return phone using the return label included in the box from new phone. Never did anyone tell me that I was supposed to await email or request a “return kit” now, my phone has been shipped to the wrong department and I have no idea when I’m supposed to receive credit for it. Absolutely ridiculous. I then contacted ATT in Manchester and they were able to accept my other trade in right in store.

Excellent service received today from Garrett! He was knowledgeable and extremely personable. He efficiently helped us with adding a new line.

Fantastic customer support! Knowledgeable and friendly team!

Dave did a FANTASTIC job! So helpful fans knowledgeable!

I had to return a gift which was an accessory I purchased in the store. I did not have a receipt or the box. Although they would not replace my accessory free of charge, we came to a very fast and equitable manner in which to resolve this. It appears they have new staff and my interactions were nothing short of professional courteous and quite fair. My hats off to the manager who took great care of me. Also the sales associate wasGreat and professional as well

Highly recommend this store. Felix Nd ma aver Gary are wonderful. They went above and beyond in helping us purchase our sons new phone. Thanks guys!

Awful store.I picked up a new phone and wanted to pay for it in full in store so I didn’t have a bill, but they said that’s not possible due to policy. I called another store and they said I could have at least paid a $250 deposit which I was not offered. I asked the kid why I couldnt pay off the phone and he goes “I don’t know it’s policy” wow

I meet with Dwight and the service was great 👍

Felix was extremely helpful in explaining all my questions. He simplified all technical areas of the phone. That me want to learn more about my phone.Great personality! Excellent customer service!Thanks Felix,

Dave at the North Main St store in West Hartford was VERY helpful!! Got me helped and out of the store in record time!!

Excellent service from this AT&T store. Garrett took care of me and I actually laughed in a lot better shape than I started out. Happy with the new phones and would recommend this store in West Hartford to anyone.

Great service... quick & easy!

The store manager and retail sales consultant went above and beyond to make our new phone purchase as smooth as possible. Would highly recommend this store!

Staff is friendly and goes above and beyond to help. Takes their time to make sure the customer is satisfied.

This was a great experience! Two gentlemen helped and were extremely helpful and very patient! Really made the experience great!

Great and friendly service!

Soifa amazing help she so wonderful

STEVEN WAS EXTRAORDINARILY HELPFUL IN TRANSFERRING MY PHONE AND SAVING ME MONEY WITH A BETTER PLAN

Garrett, Steven and FELIX!!!! BEST WORKERS EVER! So helpful with my elderly mother who needed much assistance. They helped figure out the best plan for her. Both parents got new news and a new tv plan. Three workers dedicated over an hour to help her. Will definitely come back here again. They even are helping her install the tv boxes at the house. Very impressed. They should be promoted. Vet proud to have this service in WEHA! Go ATT!!

I dropped my phone and came into the store in a panic. Felix was so helpful!! Great experience!!

Workers are hella respectful and helpful. Would a given the 10 stars if I could

The service was excellent, very personalized. I learned a lot.

Great experience. Felix was very helpful

Was very satisfied with staff very helpful Nastasha was polite and very informative thanks again for your help

The workers are always so friendly and helpful! They go out of their way to review my bill every visit to see if I can save money. I really wish Uverse was still in Connecticut, I loved having all my services with AT&T! I’m unable to get DirecTV at my condo #bringbackuverse

Unhelpful. Trained to sell devices and equipment but not actually offer tech or account support. I handled everything over the phone with corporate after leaving. Staff was watching star wars and playing on their phones the entire time

I came to this AT&T ten minutes before they closed yesterday. Not only was I greeted by the friendliest staff i have ever met, not one of them seemed upset about me coming in before closing. Now normally i would never go to a store that is about to close, but this was an emergency situation that could not wait. A service rep named Alex went completely out of his way to help me out. Even when he knew my budget was low he did absolutely everything in his power to make sure by the end of the day I would have a working phone. All in all, 10/10 for the service and 10/10 for this being the best AT&T i have ever been to.Thank you AT&T at Bishops Corner, all the staff, and especially the homeboy Alex

We had excellent help from Nastasha. She was extremely knowledgeable and incredibly patient.

Awsome people most exlent experience

Ive been dealing with cell phones and cell phone companies more than 10 years. Emily and Shawn were the best sales associates Ive ever had the pleasure of doing business with. Associates in other stores should learn something from them. They were polite, professional, and friendly to not just me but everyone that walked in. Made me feel that much better about spending my money.

Shoutout to Steve/Steven! Have been coming to this location for more than 3 years now. Everytime I come in I always get good service. I came in today on my work break and Steve fixed my phone in like 30seconds using some sort of tech magic. I tried resetting it and fixing it myself for an hour but couldn’t do it. I was in and out in 5min and made it back to work on time. Very impressed and like always, was happy to come here.

Great salesman funny and helpful will return

Where can I start? I was lied to about a promotion and only realized that after spending several hours attempting to get a simple plan and two phones. The manager Patty was rude and unhelpful. They did not have the phone I wanted in-stock, even though its the center of a promotion right now.Overall, the salesmen were nice and tried their best, but the management - from inventory to promotions to supporting staff - was simply terrible and wasted my time. I left empty-handed, with no attempts at resolving my complaints.

Great experience

Great Staff very funny and personable. Location was able to help me transfer my personal lines and to my business line. Left with Samsung Devices I was so pleased ^_^Worth going Into just to even look its unlike any location I have ever seen!

If I could give 0 stars I would. Rude girl refused to help and was not even willing to help me put it on myself. No wonder people dont like this location....

I went to this location yesterday to switch from boost to at&t .. I had hard Time getting my account number from boost. . I almost give up .. then a guy from at&t store show me a trick step by step for how to get my account number from boost .. I try it and it work out really easy .. bottom line the staff at at at&t store is so frindley. . Helpful .. and they really know what to do .. specially Alex .. thanks

Just got myself a new phone at a great price and staff were very helpful

I thought it would be quick pick up at the store to grab a phone I pre ordered online. I thought wrong. When I walked in there were three reps each giving their pitch to three separate families. You would think these people were making a decision about their last meal or deciding to buy a house. About an hour into it I was ready to shoot myself than listen to another minute of these people decide whether to upgrade an IPhone 4. The store manager came out eventually and took my info and said it shouldn’t be long now, not very convincingly. I could not believe that the same 3 customers were the only ones still being helped and were in there before I got there. Mean time there was a customer who walked in and left because no one to help him. There were two other customers waiting for longer than me both told they would have to wait for a rep to free up. Finally one of the customers that was there for an hour and a half decided to come back in a few days and wait for the release of the new iPhone 6s. I was ready to take one of the demo phone and bash it into their skull. How are you going to sit there for an hour and a half and decide to come back and wait in line? I swear these people had no jobs or lives based on the fact that they had nothing better to during the middle of a day on a weekday. What do you just wake up in the A.M. and say I am going to go the store and learn about phones. The rep was actually a nice guy and they had my phone ready to go in less than 5 minutes of being helped. Having to wait that long for a pre ordered phone is incompetence on management’s part. They need to figure out a way to assist people more efficiently.

Knowledgeable, Helpful Staff. Great customer service!

Always helpful figuring out my new phone

The salesman out right lied - one of the 6 phones on my plan broke. We went in and bought a new phone. The installment plan for that phone is $21.67 per month. The salesman said wait - I can put you on the unlimited plan since your a longtime customer and you will actually be saving money. When the bill came it went up the $21.67 PLUS $99.73!

I would put zero stars, but thats not possible. The other reviews about dishonesty and poor management are absolutely correct.While my experience was made more difficult by some technical issues the store is not at fault for, what prompted me to stay there for the 3+ hrs I was there is that they claimed a BOGO deal was ending today, rather than letting me deal with Equifax on my own time and come back the next day.After 3 hrs, when the options were stay longer and try again or come back tomorrow, the fact that we were now only an hour from closing changed their tune, and I was first told 1. that the deal actually ended tomorrow, 2. that the deal doesnt end tomorrow, they just say that because they never know when its going to end - its either there or its not, and 3. that the deal is scheduled to run through the end of next month, as far as they know.Then, on top of that, they only had one LG v30 in stock, even though theres a BOGO promotion - meaning to take advantage of the promotion, the store should have had at least two in-stock.When Equifax unfroze my credit report and the next couple of attempts still failed, I asked how we should proceed so that I could still get the BOGO deal (under the false impression that it was ending today) and they said there was no way to proceed until their network linked up with Equifax, and they couldnt guarantee me the price because the issue wasnt their fault. Then their lie spiraled out and the manager Patty stepped in only to worsen the situation by backpedaling, worsening the lie, cutting me off when I attempted to explain my issue and ask for remediation, and overall, wasting me time and not even offering me ANYTHING - no guarantee of price, no offer to make the issue smoother if I came back - NOTHING to make ATT, and this store in particular, any more appealing than a pile of garbage.

If I could put NO starts I would but in order to make the review I had to put one unfortunately. I have been with this phone company for over 2 years and I don’t know if this store is under new management but they made a lot of promises they did not keep and I’m switch to T- mobile ASAP my mother had this phone company and I was wondering why she switched and realized they are great sales people but ARE BIG FAT LIARS

They have long wait hours and are not quick to help customers..had to wait long time to get me assisted..they should speed up their work based on the customers in line..

Great place to go for mobil phones

Great Customer Service

Bad customer service.Thanks

I was lied to in the store about my billing for a new plan, charged more money then I was before. When returning to the store no one was interested in helping and told nothing we can do about it until contract is up.Very terrible customer service and lied too.

Theyre helpful employees that will do whatever it takes to help solve your problems.

No one greeted me stood there for looking @ phones for 25 minutes walked out and bought my 2 phones through at&t online

Great service, supportive staff

There are two stores one in Canton the other in West Hartford

I hear it is future rustic

Excellent, pleasant service on every visit

Helpful people

Good service!

Good service

Awesome!!!!

Great

Yayayayayayayayayayay