Came to Land Rover looking for a Range Rover for my wife. The selection was great compared to Northern VA which is where I live. We worked with Cecil and couldn’t have been happier with the experience. We were able to test drive a couple and Cecil was very knowledgeable and not pushy. Unfortunately, they didn’t have the color she wanted so we left that day without a deal. But the following day I returned and test drove a Tahoe that I had my eye on and left out of there with a deal. The whole process was enjoyable and dealing with Cecil was part of the fun. Usually you’re trying to hide from salesman but not here there’s no pressure and they’re very personable. I live in VA and couldn’t find what I wanted there and I felt comfortable with the dealership and people here that I had no problem buying a vehicle out of state. Overall it was a great experience and we enjoyed even have Cecil keeping his eye out for a Range Rover for my wife and would be more than happy to travel down and get another vehicle from these folks.
Worked with Danny R. and he was very helpful, friendly, courteous and professional. I saw a car online that I wanted and I called Danny and he went out of his way to make the sale transaction as smooth as possible. Also the financing manager was very professional and helpful. Thank You Danny for getting me an excellent deal on this beautiful car
Juan has been extremely helpful to deal with. In a world where most car sales people are becoming more robotic he responds instantly to texts and calls. Great prices lower than anyone else could quote me and he followed through! He even got my son the lego set he wanted when it was out of stock everywhere!
I needed a steering box for my 2002 P38 Range Rover. Nick in parts found the VERY LAST ONE in the United States, and priced it $800 less than Land Rover Cincinnati (where I live) did. They got it in, turned it around in record time to get up to me in time to install it over the weekend (since LR doesn’t drop ship from their depots). And because FedEx delivered a day late, these guys covered the core return shipping charge and refunded the core deposit immediately. I love them. All future orders for parts will be to these guys. Frank and his crew are the best.
I have not had a better car sale experience. Ishmail Merritt at Palm Beach Land Rover not only understood all aspects of all vehicles he sells but he did not hard sell. The buying process was smooth and they went out of their way to make it go quickly. I highly recommend both the dealership and the salesman Ishmael.
Debbie was great, we decided to buyout our lease and she walked us through the process and took care of all the details. She made it a very pleasant experience.
I wish it was more the five start to review land rover dealer,LISA car dealer person, she is wonderful, is my 1st time we land rover, it will be for now forever, LISA He had explained to me why to purchase a land rover, lisa she taken a time to teach me how to use it the only thing I have to say thank you so much to help me LISA It wouldnt be possible if it wasnt you
Nick and the entire parts department were very professional, knowledgeable and very customer oriented. Drove there from Orlando, Fl to pick up a part for my Land Rover LR4 and it was worth the trip. In a world where customer service is all but non- existent my experience with Nick and the Parts Department at Palm Beach Land Rover should be APPLAUDED! VERY HIGHLYRECOMMEND!
I cannot say enough about Lisa Guarini, Salesperson at Land Rover Palm Beach. Lisa is the embodiment of honesty, integrity and customer serviceability which made my experience at this dealership wonderful. After contacting her about the availability of a 2021 Defender, she scheduled a test drive, fully explained all the options available on the Defender, and even when we decided not to take that specific Defender, the experience was so great that we decided to order a new Defender from her. Management: great job in finding Lisa!
Great experience at the Land Rover Palm Beach. Bought my first Range Rover Velar R-Dynamic S yesterday! Nice vehicle, sleek design interior and exterior! Very happy with it! Everyone was courteous & friendly. Our salespersons Debbie and Lisa have gone above & beyond while we were there. 5 Stars! Thank you!
This is the 2nd Range Rover we purchased from this dealer. The reason why we love this dealer is because its family owned and operated and the service is truly the best. Richard Mathews is kind professional and unlike a typical sales person. He is a breath of fresh air when buying a new car and is so knowledgable. We really appreciate all the time he spent with us and Chrissy is also amazing! This is the place to buy your Range Rover!
Yesterday Peter helped my husband and I purchase our new vehicle at Land Rover Palm Beach. He could not have been more thorough or nice throughout the buying process. He kept in touch with us the three months it took us to order a custom made Sport, and kept us in the loop about every detail along the way. We highly recommend Peter!
I could not be happier with my buying experience from Land Rover Palm Beach. Now I understand why Juan has been the top salesman for 19 years there. He is wonderful to work with. I have dealt with many car salesmen and Juan ranks up there with the best. I would also like to mention Crissy in the finance department who had all my paperwork ready when I arrived and explained all my options perfectly. Thank you to the entire Land Rover Palm Beach family.
Great experience purchasing a vehicle. Purchased a Range Rover Long Wheel Base.Walked in and went to service desk to let them know I was looking for a new vehicle. I had been to another dealer that day (not Land Rover) and service was not pleasant.I was promptly introduced to Debbie who made the car buying experience very enjoyable. It didn’t feel like the long tedious, drawn out process that most people associate with car buying. The best car buying experience I’ve had. She was very patient with us. Most importantly, she listened! Then she found us the perfect match for our family. Strong work Debbie. We will definitely be looking for you when we return for our next one.
For me it’s a 40 minute drive to there location, but a know for sure I will get the best VIP treatment anyone can get . Thank you guys for giving me the best service. I super recommend.
My experience with Land Rover Palm Beach was like a dream. I purchased my brand new Range Rover Sport HSE last Friday and I’m still so obsessed. My salesperson Cecil was incredible and found my dream car for me and had everything set up flawlessly, so that all I had to do was show up, sign, and test drive. Outstanding selection and variety, Outstanding customer service and just an amazing experience. Couldn’t be happier🤗
My husband and I had the best car shopping experience at Land Rover of Palm Beach!Everyone there made the customers feel welcomed. Lisa treated us like family .She was always helpful and on top of the whole process. We are the happiest customers with our new Range Rover. I would definitely recommend Land Rover of Palm Beach to buy your Range Rover.
Lisa Guarini is GREAT! She was kind, answered all our questions and wasn’t pushy! I absolutely LOVE my Range Rover Sport with red interior! Thank you Chris (finance) for making the process so stress free.ACE Speech & LanguageNicole Allen
Bought a car from there yesterday, In and Out in 2 hours; including test drive. Quick service. Danny Racz was not pushy and was very helpful. Amazing and friendly. The best buying car experience Ive ever had!
Overall great experience, I was lucky to have been able to have Cecil help me find the Range Rover I was looking for. He was very kind and professional throughout the entire process, and I was able to get exactly what I wanted, overall such a nice staff.
Had a wonderful experience purchasing a new Range Rover Sport for my wife. The sales representative, Lee Schadt was extremely helpful & pleasant to work with. MY WIFE IS HAPPY!!!
Me and my Husband brought our Range Rover in, for service, when we first brought it in, it was a 35 minute delay because the person who was too help us was delayed. This place is always backed up in repairs, I will never purchase another, Range Rover, this has not been the great experience, I expected. Then we were promise a call back on a certain day, that never happen. We were promise a key repair or a full tank of gas, because of the delay with our vehicle, well we were charged for the key, and you already know we didnt get free tank of gas. We purchased a new more expensive vehicle so I would feel safe and it will last, if I do my part, but as soon as you get this back from service, the check engine light comes on, theres a hesitation at take off. The time before, I had it in we rented a car, and I have a sun pass, but Range Rover sent me a bill for toll charges. Very Unprofessional, and they call me to rate their service a 10, if I cannot then feel free, not to respond too the email they were too send. Ridiculous!
Superior in every way! Did a deal completely via text from my home in NC, inventory very poor around here. The Range Rover Supercharged and numbers were exactly as promised. Lisa Guarini is the sales professional to ask for by name.
Why NOT to buy a Range RoverI am a Range Rover owner and I do not advise anybody to have a Range Rover because of these reasons;1-If any part should be replaced, Range Rover will not do that and WILL drag you to the repair shop even multiple times to repair them because it is less expensive for them, meaning you would waste a lot of time to trip to the repair shop.2- The body shop is not working properly and they again dragged me multiple times for work that was delivered incomplete. Also one time they damaged my car but thank God my service advisor took a picture when I dropped the car.3-Factory car defect, I never had a maintenance due warning symbol on my car, which ANY type of car shows on their monitor whenever maintenance is due. I called headquarters for that and they did not accept that as a defect, and the dealership charged me almost $3800 because I didnt know my maintenance insurance ran out BECAUSE of their defect! Thus, my insurance time passed and I lost my insurance and I had to pay everything out of my pocket.The bottom line is: please look at the different brands because they are responsible for any vehicle defect and will have a better service department.
The process of buying a vehicle at this Land Rover is like none other. From the sales staff to the management team, you can tell they are looking to try and gain long term customers. Other dealerships will treat you very differently then this one. Lee is the salesman who helped me and I cant say enough good things about him. His product knowledge as well as his demeanor helped what is usually an uncomfortable process for most to be very comfortable. Good job Land Rover Palm Beach!
I had a pleasant experience at the Land Rover Dealership at West Palm.I am pleased with my Velar Thank You, Danny Racz ( Sales Guide), excellent professionalism, manner, knowledgeable and charismatic person. Highly recommend. The whole process was smooth. Overall a fantastic experience delighted. Thank you!!!!!
Could not have been easier Matt B & Liz N made the purchase as smooth as it could be. Looked at the vehicle, had a chat, agreed on the numbers, ran some errands & before I knew it it was detailed w/ a full tank ready to go. I highly recommend them!!
Exceptional customer service with efforts way beyond call of duty in this time of limited inventory. Very impressive. Great job
Had a great first service experience at this dealer. Jim Riter was a fantastic help! They were looking at sever things for me. They provided frequent status updates as I was waiting. They took care of a recall issue that I did not aware and took care of the issue. I went there because of their great reviews but my services even exceeded my expectations. The only issue is from their online scheduling as they offer a 7.30a appt for service, which I scheduled. Their technicians do not arrive until 8a. A glitch they need to fix. FYI. But overall great experience.
I bought a Range Rover Sport remotely and my transaction was extremely smooth thanks to my expert Sales Guide, Juan Marquez. He not only helped me to get the best deal on a gorgeous car, he walked around the car with me (virtually) and pointed out anything that he thought might be a blemish. He also started the engine and showed me some of the features; I felt protected every step of the way. The whole transaction was so fast and easy, I would definitely buy from Juan in the future.
Purchased and traded a vehicle with Eric Griffiths at Land Rover of Palm Beach.Smooth transaction, polite & courteous service. Very easy to do business with and great people and dealership . Will go to them 1sst with any future purchases.
Excellent service. Communication with Ishmael was excellent. He was very attentive and met every need.
Excellent Experience at the Land Rover West Palm. I was looking for a Velar I found it, very happy with it. Thank you, Danny Racz, for being experienced and skilled in Sales. As a customer, I have felt the passion for cars and overall for your job. Highly recommended
Totally professional from start to delivery.Every effort made to be helpful and handle all pieces of the transaction.Thank you to Ishmail and the team at Land Rover Palm Beach
Excellent experience every time. Glenn, Dan and Rich always super helpful. Cant thank them enough
Lisa was extremely helpful…beyond pleasant AND I got a very good deal and highly recommend her and the dealership.
Peter Irizarry was our sales man and he did an amazing job. Very courteous, true gentleman, and very knowledgeable on the vehicle. We would highly recommend him to our friends and family when purchasing their next vehicle.
Dean was very kind and patient. Helped us find the best one. 5 stars all around
Working with Lisa Guarini was an absolute pleasure! Lisa is extremely patient, I never felt pressured to make a decision, and most importantly, she was professional, a lot of fun to work with, knowledgeable, and very attentive. As soon as I met Lisa, I felt an instant connection and even though I had a Land Rover dealership 20 mins from my home, I made the decision to drive an hour to do business with Lisa. The best part – Lisa went above and beyond to make sure I was happy, she listened to my needs and wants and she delivered…she is badass!! I highly recommend you talk to Lisa if you are considering buying a vehicle. I absolutely love my 2022 Sport Range Rover!I would also like to thank Finance manager Crissy for jumping in and supporting with sealing the deal from a financial perspective. Crissy was just as fabulous! I had an unpleasant experience with the first finance manager, but I loved Lisa so much that I didn’t walk away. Lisa was very apologetic and was determined to make things right! Thanks, Lisa and Crissy!! You ladies Rock!!
We were in Palm Beach in August and while there I decided to test drive a Range Rover Sport. I was so impressed with Rich Matthews. He was so knowledgeable and answered all my questions. I went back home and decided to place a special order for the exact car I wanted. It would have been much closer to my house to order from the dealership in Jacksonville, FL but I decided to place it with Rich in Palm Beach because of how helpful he was. The entire experience was exceptional. I would highly recommend purchasing from here and I would absolutely request Rich as your salesperson. I got my car in November and I love it!!
Strongly recommend this Dealer. Very nice people very knowledgeable and Juan Marquez went above and beyond to find exactly what I need it. I am very happy with my 2021 Range Rover.
I had dreaded car shopping until I went to Land Rover and met Rich Matthews. My experience was pleasant, easy, and enjoyable from the moment I walked through the doors. Rich was phenomenal to work with, professional, knowledgeable, answered my questions, was extremely thorough in teaching me about the Velar and its many functions. Over and above my expectations! I love my Velar and will absolutely be a return customer at Land Rover Palm Beach. Thank you, Rich, for making this such an enjoyable experience! Cheers!
LRPB was great in this transaction. I purchased online site unseen, Juan Marquez did a video walk through of the vehicle. We completed the paperwork and the vehicle was delivered out of state within 24 hours! It was exactly as advertised, clean and in great condition. I hope Juan has my next vehicle on the lot when the time comes.
We had a wonderful experience at Land Rover Palm Beach. Our sales guide, Peter Irizarry was polite, helpful and eager to help us find the right vehicle. Peter, and the sales force that surrounds him, was very professional and we completed our purchase with great satisfaction. A high 5 to Matt Breen as well.
Danny Racz was beyond helpful. Very professional, very helpful, and got me exactly what I wanted. Highly recommended!
I had a great experience with everyone at this dealership. They were pleasant, helpful, welcoming, and seemed genuinely happy to help me. Deborah Brody was fantastic to work with!
Mr. Alex Burgos welcomes you as a family and was very kind, he answered all my questions and concerns about the car, leaving me happy
Fantastic Customer Service provided by Juan Marquez and his entire staff!Hassle free buying experience! Highly recommend this dealership!
I found Jay to be very professional, knowledgeable, friendly and easygoing. During my buying process, there was no sales pressure and he answered all my questions and concerns honestly. He’s a credit to his organization.
Best car buying experience! Rich was amazing from start to finish, accommodating my busy schedule while securing my car for me! He was very knowledgeable and personable, as was Crissy! I love my new car!!
I had some problems with an older model 2001 land rover SEI needed some information I called Frank within 10 seconds he told me exactly what I needed to know was completely helpful good business keep acknowledgeable people around
Great experience with Lisa Guarini, highly recommend!
Deborah Brody was a pleasure to lease a vehicle from. Very responsive and respected that i didnt want to be inundated with calls. Very nice transaction!
Best car shopping experience ever, Juan is very profesional and knowledgable. The staff was very friendly and reliable. I recommend this dealer 100%
I worked with Peter Irizarry to purchase my Range Rover. I live in Chicago, IL and was very apprehensive about purchasing a car from Palm Beach Florida that I couldnt see myself. Peter was very detailed, and truthful regarding the vehicle condition and provided excellent customer service . I am very pleased with my purchase.
Jay Criss was the best, from start to finish. His honesty was our first impression of him; answering our questions/concerns from the initial telephone conversation. We were coming from quite a few miles away, and Jay promised he would hold a particular vehicle for us to see. He kept his promise. It resulted in a sale, and the rest is history.Its obvious Jay realizes excellent customer service doesnt end with the sale, but should continue post sale, because every customer has friends, who has friends...Because of this sincere concern shown in the satisfaction of a customer, we would not hesitate to send referrals to Jay. He has made 2 new friends, all because of his initial honest approach!
Best Land Rover Dealership in South Florida, also the best sales agent (Juan Marquez). He was fast, reliable, personable, and really took the time to make sure you get what you are looking for. I highly recommend going there if you are in search of a Land Rover!
Go see Rich Matthews if you plan on getting a new Range Rover he was professional, courteous and worked with me diligently to find the car that I wanted! The delivery process was fast and smooth. I will be getting my next vehicle here as well.
First experience with Land Rover Palm Beach.... I have to say it was a very pleasant one. Eric provided great service and knowledge. He went to work on what I was looking for and came back w a winner. Excited to take delivery of my new Range by weeks end. Thanks Eric!
Five + Stars for my Sales Guide, Ishmail Merritt !!! We purchased a new 2021 Range Rover from Land Rover Palm Beach all due to his honesty, professionalism and knowledge and, of course, a great vehicle! Ishmail made buying a new car a relaxing and enjoyable experience, what a difference. Ishmail was very patient with us during the process. We will look forward to working with him again!
Highly recommend. I bought my dream car from Land Rover Palm Beach while I was living in DC area. My salesperson Eric, and Finance Manager, Terri, made the transaction smooth, transparent, and fair. The car was shipped to me and arrived the next day. I complain...ALOT. But, not with this dealership. If you have high standards, I highly recommend Land Rover Palm Beach.
I was disappointed at first, but fortunately it was only a miscommunication.Michael ( service manager ) has immediately addressed my concerns .My issue was handled right away in a very professional manner . Thank you For him and his team !
Thank you to Danny Racz at Land Rover Palm Beach for a great experience purchasing my new (used) Range Rover. Danny was friendly and informative and was always great on follow-up. He helped unload my stuff out of the car I was trading and was patient with my questions and concerns. Also a shout out to Crissy Hawkins who teamed with Danny to process the purchase and settle the details. Thanks again and I highly recommend LR Palm Beach. This is my first LR and I will be back -- really love it so far :)
TOP DRAWER SERVICE, GREAT EXPERIENCE. LISA IS FABULOUS!!!
Truly the best experience. The dealership employees were all kind & welcoming. We reached out online to the dealership and Rich Matthews got back to us super quick. Mr. Matthews was diligent, professional and made the entire transaction incredibly smooth. He took the time to carefully explain every feature of the car and he even set up my phone with the Land Rover App. We don’t live in the Palm Beach area but were so impressed with Mr. Matthews customer service that we decided to drive down and he did not disappoint. I will certainly be back for future purchases. Totally worth the drive. Thank you Mr. “English Guy” - Isa & Mich
I highly recommend Ishmail Merritt at Land Rover Palm Beach. He is a great sales guide: understood my need, respected my budget, and found a car and a deal better than I expected. The transaction was smooth, quick, and pleasant.
Juan Marquez Was a great salesman helped us pick out a new 2021 discovery, he’s the best sales man in there, I recommend to go to him for any of your needs in buying a new vehicle!
One of the best automotive purchase experiences Ive had! Inquired about a pre-owned vehicle online and received a prompt response from Danny Racz. I was out of the area so he offered a video tour of the vehicle and even provided a virtual test drive. After discussing finance options and agreeing on price, I was able to hold the vehicle until we could come test drive the car. Everything was as presented and the finance manager Roy, had all the paperwork already prepared! Time spent at the dealership was minimal and dare I say enjoyable! I highly recommend Danny, a true professional in the car business, a well as knowledgeable and fun :) Roy was also a pleasure to work with making the whole experience great!
Great Dealer and a very professional salesmen, easy to deal with and no bs. Fair price on my trade and in and out in less than two hours. Highly recommend.
My husband and I went in to see/test drive a Jeep that had been traded in for a Land Rover. We were helped by Danny and from the start he was friendly and not overly pushy to get us to buy the car on the spot. He answered our questions and gave us time to discuss among ourselves. We had a great experience with everyone at dealership and Danny. Thank you!
Peter Irizarry is a MUST SEE in Land Rover!! He worked for us diligently to get us the perfect deal for our dream car!! We loved his passion!
Amazing experience at this dealership. I walked in and was immediately greeted by Chrissy Hawkins who was an absolute pleasure to work with. Shes extremely knowledgeable and professional, and made the process of leasing my new 2020 Velar super comfortable (and exciting). Since my purchase last week shes called me multiple times just to check in and even had someone reach out to schedule a courtesy appointment to walk me through more of the vehicles features that we didnt have time to cover. Exactly the level of service & care youd hope for when leasing a luxury car. If youre looking for a LandRover, SEE CHRISSY HAWKINS! 10/10.
I’ve purchased at least 8 vehicles in my life and my experience with Deborah at Land Rover Palm Beach was hands down my best car buying experience ever!
Bought a 2017 F150. The whole process was smooth and so easy! Juan Marquez was extremely knowledgeable about my truck (even though not a Land Rover). If you’re looking for a new Land Rover, this is your place!! If you’re looking for a used car, check them out, they may have it!
A great and honest dealership. Our salesman, Juan, was very thorough and courteous throughout the process. Assistant manager was also wonderful, and she was quick to complete the paperwork. Thank you for a great customer service!
An amazing service getting a car there, Danny was our sale person and he was an outstanding assistance.We have been in many Land Rover dealers in all Florida but no one like this one.
I had the best experience buying a brand new Ranger Rover defender at Land Rover Palm Beach. My sales guide is Ishmail Merritt. He is knowledgeable and straightforward. He made himself readily available for all my questions and concerns. There were zero hiccups in the entire process. Ill be back as a customer. Thank you
I just bought my 3rd range rover but first time from Land Rover in Palm Beach. The service was exceptional. My salesman Danny Racz was very professional, knowledgeable and was very pleased with the sales process. Danny thoroughly explained all the details of my new vehicle and went over the entire car before I drove off. He emailed me to make sure I was completely satisfied and if I had any questions since my purchase. I would highly recommend this dealership and Danny as a salesman to handle the purchase of your vehicle.
Juan and the team at Palm Beach Land Rover were incredible to work with. We found the vehicle we wanted online, reached to Juan and within hours we were driving out the door in our new Defender. Everyone at the dealership is friendly, knowledgeable and low pressure. I highly recommend this dealership for any and all of your Land Rover needs including service and accessories!
I cant recommend Land Rover Palm Beach and, especially, Eric Griffiths, too highly. The purchase experience was professional, friendly, thorough, and very satisfying. Almost no time wasted waiting for things to happen. If you remember past finance meetings where you experienced the hard sell - forget it here. All on a tablet and done professionally. Plans explained with no pressure. I highly recommend Eric and Palm Beach Land Rover.
Outstanding service and professionalism. Rich is a humble pro who goes out of his way to provide the best possible experience you could possibly hope for when purchasing a new Land Rover. I highly recommend this dealership and in particular Rich Matthews.
Danny Racz was great and very helpful. A great experience from start to finish.
Mr. Vernick Williams went beyond 5 stars today in the service department, I picked up my 2020 land Rover today after a service call. My service advisor was Mr James Riter was also exceptional.
Danny at Land Rover Palm Beach was by the best salesman weve dealt with in 20 years of buying cars. He was knowledgeable, prompt, and had several vehicles lined up to drive when we arrived, based on the criteria of what we were looking for. He never tried to oversell, and was very upfront from our first phone call on numbers and financing options. We drove some vehicles at 12pm, left, came back at 4pm, signed paperwork he had already drawn up, and left with our new car. Simple, seamless, and so professional.
Thank you Sean for the best service and huge help with my car. You truly saved the day with getting new keys at the seconds notice, appreciate your help!
We had the greatest experience with Land Rover Palm Beach, the whole commercial team and whole dealership. After searching for the best combination of the Car model and Price we could pay, they offered us many alternatives and even when we found the right unit at a lower price, LRPB went the extra mile to bring the car to our local dealer and close the deal as we expected it and even more, great tokens for closing the deal and happy to come back and buy more in the future ! If you are in the area, don’t even think about going somewhere else ! Great Team of People !! And talking about Team, there is a DREAM TEAM made made up by Danny Racz and Fidel Mayorga that you Dream of your Car and they as a team get it for you ! Excellent job !
HORRIBLE!!!!! I went in looking to lease a Land Rover and the gentleman immediately said that they were selling them at full MSRP with no discounts or promotions and that they even had customers paying above MSRP. Im assuming he was under the impression that since I was there a couple of months back I was looking to work a deal out because i had a trade, but this time I did not have a trade. I said let’s drive the Range Rover Sport and then we can talk numbers. I saw that he didn’t like it, but Im assuming he had to test drive the car with me. Once we got back he said okay so we are not going to discount our car at all because we have way too many buyers paying MSRP. I said well how would the numbers look on a lease 36/12 on a $110k car and he comes back with payments of $1900+ with 3-5k down. He sits down to show me the numbers and before I could say anything he says: “like I said no discounts, so have a nice day”. I proceeded to get up and walk away. The fact that they treat their clients like that it’s upsetting specially if you are buying a car worth over $100k. This dealership clearly needs to train its sales reps better. HORRIBLE EXPERIENCE!!!
Car buying involves many decisions. LandRover made the process easier. We had a good salesperson, and Ken, the manager, was very helpful.
Excellent experience buying a new Range Rover Evoke. The entire experience was outstanding from sales to finance. Rich Mathews did a great job helping us. Thanks!
I have no bad things to say about Land Rover Palm Beach. Both times Ive received a vechile Eric has been wonderful and worked to find a great car that completely satisfied everything I wanted. You are not lied to and they are very straight forward. Eric even went over what cars were selling fast and the benefits of differant models over each other.Its such a vastly different experience than regular car dealerships. Youre not held for 3 hours and presented different prices and haggled with. With Land Rover you show up test drive, get a price, and thats it. If you want extra work done they add it in, when its ready you pick it up.I likely wont ever get another type of car because of the service of the Palm Beach team. Being able to pick a car walk in and get it without hassle is priceless.
Eric Griffiths at Palm Beach Land Rover was amazing.My previous experience with this company (different sales person) had me ready to change dealerships or even manufactures but I loved the vehicle so contacted the GM, explained my previous experience and he appointed me Eric.Eric hit the ground running and just did everything right!In my opinion the vehicle speaks for itself but it’s the sales person that can make or break the experience so if you are in the market for this type of vehicle, you’d being doing yourself a huge injustice if you don’t use Eric to arrange it for you!
Crissy Hawkins was our salesperson. Some car salesman think of it as a job. To Crissy, it is a profession. She was professional and respected the value of our time. She knew the car inside and out. The best part is it was a hassle free transaction. I highly recommend her.
The most stressful car buying experience in my lifetime. The man that represented himself as the General Manager a/k/a Ken was aggressive, ill-advised, combative and a poor excuse for a sales person. He literally attempted to manipulate the numbers by a $400.00 a month increase to our negotiation for a 2020 HSE Range Rover ($14,400.00 for the term of the lease) and was caught red-handed. First he said the inventory was low and he could lawfully increase the MSRP, then he claimed the computer system was incorrect and when neither of his attempts to defraud a customer worked in his favor he stood up from behind the original sales person desk named Juan and told us I do not have time for you, get out of my dealership. Not to mention, he approached us by saying he was a retired LA cop because the customer I referred to Range Rover is a cop and he wanted to pursue us to believe that he was a good guy. We heard his entire story of why he retired early, then moved to Florida and even where his kids went to college. Thereafter, the moment we started discussing the lease - he didnt have time and started coming up with all sorts of reasons why the numbers werent making sense.We left the dealership and the sales person Juan and the another manager named Terry called us back. Ultimately they did right by us and honored the agreed price however, in my lifetime have we been so VERBALLY ABUSED and HUMILIATED by a sales person. He was caught in a lie and in effort of covering up is lie he lost his temper. Very unpleasant and unprofessional situation. Today, management has not contacted us regarding the very disappointing and harassing incident.
Their parts and service department needs to work on their efficiency and communication. I would recommend looking elsewhere for Land Rover parts or service.
One of the greatest experience with a sales person, Liz went above abs beyond for me and my family. I enjoyed doing business with Liz. The customer service was excellent and high quality. The Range Rover she sold me was great with amazing features. Thank you Liz you got a customer for life. Thank you 😊