Friendly and knowledgeable staff. Jess and Jason (if I remember correctly) helped get me set up under 30 minutes and were very helpful. Thanks y’all

I have been visiting the Verizon retailer store located on Kuhn Avenue in Wisconsin Rapids for about the last five or six years. Jon has been one of the best customer service representatives I’ve ever worked with from all the years I’ve shopped online or in person. Jessica assisted Jon at my most recent visit and they both work very well with their customers. I highly recommend this Verizon store over all Verizon stores because of how great they are. I literally drive over 2.5 hours to go to this Verizon store over the stores closer to my home, loyalty means everything.

Jessica explained all the optional services in a prompt and professional manner. Enjoyed working with her!

They thoroughly went through the plans. Explained all the devices. We got a great deal.

4 stars only because they had one guy there the first hour and he was bouncing between 3 different customers. He did a great job of it but I felt that he could have used a hand to benefit not only the customers but himself. The one star off is for not having enough people. The employees I worked with are all very nice and to the point with no bs which I appreciated.

I would highly recommend the Verizon in Wisconsin Rapids! Our experience was excellent!They made it easy to upgrade our phones and transfer all of our data! Joe made the process seamless. Super friendly, super knowledgeable, and he truly went above and beyond!

My experience going into the Verizon store in Wisconsin Rapids like the easiest in the most incredible I have ever had with a cellular service. Jon Bates was awesome and very helpful. Its so great to talk to an honest person and he went above and beyond to get me switched over to Verizon from Sprint. I was extremely happy and very impressed!

I gave Dale a challenging mission and he tackled it with a friendly smile and the patience of a saint. I’m so glad I finally switched providers and that Dale was the face who greeted me when I walked in!

Theyre good for the basics like phones and internet devices but I would like to see some of the newer accessories like gaming controllers for phones now that cloud gaming is becoming bigger

Dale was excellent to work with! Took time to find us the best deals and was even able to lower our monthly bill a little. Thanks for all your hard work.

He was so nice and helpful! I would never go to any other store with the experience I had with him. So glad I found this store in Wisconsin rapids!!

Stopped in to get our phones upgraded. We spoke to Dale and he did a great job and got us set up with the phones we wanted and some extras. Very pleased will definitely go there again the next time we need an upgrade.

Greeted warmly. Made sure what I was asking for was correct for my phone.Answered my questions with a smile.Best customer service!

Just switxhed to Verizon after being with US Cellular for 20 years. Such an amazing experience, fast and easy. Jon was amazing 👏

Was greeted with a nice hello, and a great smile say welcome to Verizon by Joe which explained everything in detail, and no pressure sales.Loved my experience at the Wisconsin Rapids store.Would be happy to tell my friends to go see Joseph.Dbl. A

Jon was amazing at going through each question we had thoroughly. He kept the atmosphere professional, but brings you into his Verizon family. Great customer service!

I highly recommend Jon for your Verizon needs. Jon is very knowledgeable and happy to answer any questions you may have.

Took the time to explain everything to me and provide the best quality customer service! Open the new line, showed me how to use the phone, helped me get the ZIP Code I wanted explained what other devices I should get included in this purchase sent me a follow up request if I needed any help after the transaction was done couldn’t be happier!

Jason did a wonderful job for me and made my phone upgrade as painless as possible!

Jessica originally set up my new phone, the most seemless transition to a new phone Ive ever had...just stopped in today to ask about the cord that came with the phone and she was able to help with that as well.

Verizon staff was very friendly and helpful in resolving my problem. I was delighted by my involvement with the staff representative.

Dale was great to work with. Didn’t feel rushed at all and he answered every question we had. Very personable.

Very friendly staff and will do whatever needs to be done to make the customer happy! Thank you for the great service!

Very kind people! The staff made sure that I was getting what I paid for and that I didn’t overpay for no reason.

I had Jon from the Wi Rapids store. He was a very helpful. He even stayed 2 hours after he was supposed to get off to ensure I was set before I left the store. He will be my go to Verizon personal if I need assistance!

The Verizon store in Wisconsin Rapids was great! Jessica is wonderful! We got in, she took care of upgrading a line for us and we were out! Fast, friendly, and very committed to giving us all the details! Highly recommend this store!

My service was excellent. Very quick and all of the employees could not have been more helpful and nice.

Jessica was absolutely wonderful. So help and I was in and out of the store in no time at all. It’s so nice to have a local Verizon store :)

Jon did an amazing job! He was very well informed and he explained details of my new phone that were easy for me to understand. I would highly recommend!

Jessica was wonderful. She was very helpful

Of all the Verizon stores Ive been to, I can honestly say Ive never met an employee with more dedication for doing his job and services to the customer than I have with Dale. He is so polite and courteous to the customer going above and beyond to help that person out. And for this reason I will drive the extra 45 minutes to go to the store to be waited on by Dale I cannot say enough about an exceptional employee that you have. Just wish you had a lot more like him in your other stores. Ive been to the point of dropping Verizon just because of the service you get from your untrained employees and go back to my old carrier US Cellular. But Dale convinced me otherwise and was able to help me with each and every problem I have had and that my wife has had. This employee doesnt get all the recognition he deserves in my opinion.

Jon Bates was great to work with, first checking to make sure coverage was there for our area then making sure we got all the perks we could get as new customers to Verizon. Thanks Jon. It was worthwhile to Move to Rome😁

Jessica was excellent to work with. She helped us to save money while adding a new phone and hotspot.

Jessica was wonderful! Friendly and helpful

Jon was very helpful and informative. He stayed late to finish our order.

Amazing! Jon was so incredibly helpful. Hes a fount of knowledge that readily answered every one of my endless questions. He was infinitely patient and left me feeling as though I got a great deal. Thank you so much, Jon. Youre the best!

Jon was absolutely amazing in setting up an account for myself, & switching an open subaccount over to mine. He set us up good & Im glad to have done business with him!

Excellent customer service!We had a very comfortable experience today.Absolutely nothing negative to say.

The lady wasnt very helpful, and didnt even try to get us a deal on our upgrade, went to best buy got a great buy one get one s21ultra.wont be going back to this verizon

Very helpful and friendly every time I go in.

Jessica is awesome, she helped us check in and out super fast!!! She is very kind and very patient! Thanks for all your hard work Jessica!!

Dale was great at helping me through the process, and didnt give up when it got difficult.

Dale was awesome! Helped me get a new phone easily and quickly! Would definitely recommend this store for service!

Quick easy service. Answered all of my questions quickly.

Jessica was amazing and helped my family switch to Verizon and was patient with our across two states of family transfers.

I have been with Verizon for years. One of the reason is their customer service. Plans are very competitive to other cellular providers. The staff in the Wisconsin Rapids, WI are very knowledgeable, and their customer service has always been outstanding all my years I have been with Verizon. Big thank you to Jon Bates from the Wisc Rapids store, he has always been professional. and very helpful. I would recommend Verizon to anyone that’s is looking for a great deal

Great service, Dale got me in and out with a new phone in under 20 minutes, highly recommend!

Jon, at the Wisconsin Rapids Verizon store is a very knowledgeable, patience and energetic employee. He will help you figure out just what you need to get accomplished what you want accomplished. He gives you options and gives you time to figure out if thats what you want and doesnt make you feel pressured. I am always happy to work with Jon. Ive been a Verizon customer for many many years and I always come out with a very positive experience he energizes me and makes me feel like yes I can handle the new equipment that I got. If I have trouble I can go into the store anytime and he makes the time to make sure I understand it. Never ever let this man leave, he is one of a kind.

Helpful & efficient is my experience in this store.

Wow, I am so glad that next month our phones will be paid off, and we can rid ourselves of Verizon forever. We dont even get service in our house, but that is not the worst of it. The sales representative two years ago (I believe his name was Joe) reeked of marijuana, and I had heard he spent a lot of time at the casino. Anyway, we signed up for a 4 GB plan through him. A month later, we got our bill, and it was over $200! We figured out that Joe had signed us up for an unlimited data plan! We called customer service, and they said they would correct the problem and give us a credit for the following month. The following month rolled around and our bill was over $200 again! So we called customer service AGAIN, and they said they would switch it, but they had no record of us calling the month before and therefore, couldnt give us any of our money back. I am assuming a sales representative gets more commission for selling an unlimited data plan versus a 4 GB plan, so I blame Joe for this mishap, and believe he did it just to get a bigger commission check. Goodbye Verizon!

Always like working with John. Always knows what he is doing

I am always pleased with the customer service I receive from Verizon!

I come back to this store even though it is 45 minutes from where I live. Jon and his crew are awesome and very knowledgeable. 5 stars!

Excellent care and customer service. Jessica was efficient and took excellent care of us!

Dale in Wisconsin Rapids was a pleasure to work with. Answered all our questions and helped transfer our phones a breeze. Great Experience. Thank You Dale.

Dale was awesome. Patient and positive all the way through the process

Dale in Wisconsin Rapids helped me out and he did amazing and was a great guy to talk with! Thank you for serving our country also!!

Jessica made the switch for us so easy. The service and time to make sure we had everything we needed.

Thought about going to best buy to get replacement phone, glad I didnt. Great service and deals on phones at the authorized dealer

We transferred to Verizon yesterday but I called and talked to Jon a couple times before just to hear more about devices and plans. He was friendly and very accommodating in the store to not only me but other customers in the store as well. He made the transition EASY! We upgraded to s20 and note 20 and we have 4 bars in our house now 🙂🙂🙂

My issue was resolved and great customer service and minimal waiting time.

Very helpful. Knew what device was the best fit for me.

A prime example of how customer service should be, Jon and Jessica were outstanding, my experience with these two, in all honesty lead to me switching phone carriers, the patience, knowledge, and overall mannerisms was definitely one for me to come and leave a review.Keep up the good work guys

Abigail was extremely patient and helpful. Would recommend to anyone needing a new phone!

Jessica took much time with me to set up everything. She was very personable and patient. I was switching phones and carriers . I would have no qualms in returning with future questions .

Jon was very helpful and made switching to Verizon very easy!

Bought a new iPhone max 12 at Verizon in wi. Rapids love the size and the camera is by far the best yet ! Jon the store supervisor was more than helpful with all my questions and transferred all my data from my old phone. No problems & I was in and out in no time. Very friendly people there !

Quick enjoyable service. Got phone switched over really quick.

A Great experience getting a new phone! Thank you so much Dale!!!!

Jon is excellent to work with, gets me in and out fast and always make sure I have what I need. Never pushy. I always send my friends coworkers and family to him.

Dale was a great sales rep and got us exactly what we wanted.

Joseph or Joe was really nice and helpful!

Jon has always been very helpful, am pleased that he is patient with me.

Jon has always been great best service ever

My husband and I switched our service from us cellular to Verizon! It was the best decision weve made! We worked with Jon and Jessica!!! They were so nice and not pushy! So glad we switched!!

Jessica from Verizon in Wisconsin Rapids made the transition from one phone to another a piece of cake. Thank you!

I love going to this Verizon store! They are always great to work with and explain everything clearly! Customer for life! Thanks!

The guys here are just wonderful! They are always willing to help with things you are supposed to be able to do yourself and have a lot of tips! They are not pushy but learn your family and let you know when something may be right for you. Can’t ask for a more knowledgeable team!

Dale was very helpful

Top notch customer service at this Verizon store. This is why were Verizon customers.

Dale did a very good job getting me a new phone.

Jon was the only one working this morning he was very professional in helping as he could be. The store was busy but he was very helpful. His other team members arrived late but they were helping others as quickly as possible

Abby went above and beyond to get me back with phone access.She was empathetic to my plight and went the extradite. Stayed a half hour after her shift was up and made sure I had phone access!

Pretty quick and efficient service.

Best costumer service I have had in a long time. Was greeted as soon as I came in and was helped fairly quickly for how busy the store was. Jon was absolutely helpful and kind. Will definitely be referring anyone and everyone to the Wisconsin Rapids Verizon store!

Jessica G. Explained everything in details. She did a awesome job and I will be back.

Jessica was amazing. Helped me with everything I asked .

After trying several cell providers that had little to no coverage at home, I switched to Verizon. So far I have a decent signal at home. Steven was very helpful and knowledgeable with Verizon plans/policies and with setting up my phone for me. Glad I went to the store rather than try this on my own. Very satisfied thus far.

Wasted so much of my time, feel absolutely ripped off. 3 of the 4 items which I received do not work. Sales rep gave me wrong info which resulted in more wasted time. Planning my third return to the store in two days, may update review but seems unlikely. Extremely dissatisfied and disappointed because I’ve been with Verizon for over a decade.

Terrible experience! Jon was our salesperson. Scam tactics. We cancelled the account and returned all of our products within 48 hours because of all the hidden details Jon failed to mention. He also wouldnt return our calls the day after he told us how much he cared about his customers.Now, admittedly, reading the fine print falls on us, but this is a sales person who brings new meaning to snake oil. Despite canceling our account, 3 months later we continue to be billed by Verizon. Ive had to contact Verizon Corp. 6 times. Each month Ive documented these contacts because of continued charges to a make believe account. Called Jon whose response was, I just cant do anything for you. Thats strange! I can give you the care center number.Now, Im all in albeit wasting more time on something that didnt have to be. Involved an attorney and the BBB to look into the practices of sales in this store. It appears, if the sales person can make a cancelled account look as if its still open for a period of time, they can still get their commission and incentives. Bottom Line....totally shady! Read the fine print and listen to your gut. If it sounds too good to be true...it is! On another note, ended up transferring our service to AT&T, in the same plaza, and our sales person was outstanding and absolutely GENUINE!

Jon Bates assisted me at the Verizon Store and customer service was top-notch! My experience was excellent and I am grateful to go with this service provider also having a no hassle experience.

Jon was wonderful to work with! He helped is add a new line to our plan. He made sure all of our questions were answered before we left.

He was very happy to help and stay positive even when it got ruff

Jessica will take good care of you.

They answered every question that i had they didn’t have to ask/call anyone else for information they knew what they were talking about. My family and I definitely enjoyed our experience at verzion.

I ran into what we thought would be an easy fix, but turned out to be a huge mess (created by me, of course). Steven Potter came to the rescue and did an amazing job getting our account and access back in working order and since were new to this area, gave us new 715 numbers.His commitment to exceptional customer service is greatly appreciated. He is courteous, friendly, knowledgeable, respectful and professional.If you need assistance with your Verizon services, the great guys at this location will go above and beyond.Great job, Steven!

Working with Jeff was great. He got us set up with new phones, moved phone numbers, songs and apps from our old phones to the new ones. He accomplished this while simultaneously assisting another customer who was struggling to adjust to his own new phone. Very helpful.

Chauncey Wilson was positively amazing to work with. Walking me through all the options and was beyond helpful in helping me make the right decision. He truly went above and beyond when it comes to customer service... even getting me to laugh even though I was in there because my phone crashed unexpectedly!

Jon was a great person to do business with he answered all my questions and made things quick and easy even during the busy early holiday weeks! Thanks

Awesome service! Joe is always great no matter what the issue is. When its time to get phones hes the best in the industry to explain what we are getting in to, how it will effect our bill, and get us set up on our new bill. He even pairs our car with our phones which is a pain to do! Thanks for always being there for us when we need it. TOP NOTCH SERVICE