Not as helpful as we are used to. Ryan also gave us a document that literally was unreadable because of the ink on copier running out. Asked for a better, readable copy and he said he only had one printer he could use. We bought a new lap you and a new printer. We have been loyal Best Buy customers since the 1990s. Very disappointed.

Excellent customer service from Aaron today. I purchased a double wall oven and he was extremely helpful.

Currently on hold for 22 minutes so far and just got hung up on. We got a dishwasher there and when we got it home and opened the box it looked like it had been thrown off the back of a semi truck. Should have known from the dent in the top corner of the box but, hey, I figure they package them well for travel. Every time I call I end up on hold for forever and now they hung up on me. I would not recommend this Best Buy at all.

I went there twice within the last 2 months, both times staff couldnt be bothered to assist me, first time I came to purchase a fridge, the second time for a washer and dryer.Staff was too busy talking to each other.Youd get better service at the dmv

I have long been a Best Buy fan. They always have a good selection of merchandise to choose from, and the staff is usually well-informed on the choices available.On this trip, I needed to replace my Samsung exercise tracker. After a discussion with the sales clerk, I decided to switch to a Fitbit -- the Charger 5, to be specific.I will soon need a new computer. Best Buy will be my first stop.

I love this place the employees never bother you.

We were on vacation when my husbands phone wouldnt charge . Service man checked using chargers that didnt help. He cleaned the connector out carefully and it worked! Grateful.

Shopped @ the Bend, Oregon store and had a fabulous experience. We had already done our homework online and knew exactly what we wanted in kitchen appliances. Employee Taylor asked if he could help us and everything went smoothly from there. Purchased a fridge, microwave & stove. Kudos to Taylor for making the pain of parting with a bundle of money so pleasant.

I love best buy these guys take the time to really help you, while having a good attitude. Shout out to Nick on geek squad for repairing our phone. Good job everyone!

I was with a friend buying a computer but we both had a good experience. The staff was both knowledgeable and fun. She was happy with her purchase

Store all in disarray, staff gives runaround and not familiar with products, then in order to purchase a xm device, you must sign up for best buy rewards, poor customer service,

Its been a long time since Ive been there and purchased something, come to think of it I think we purchased our TV back in 2012 wow time flies. Needed a new laptop so I gave him a shot, was not disappointed she made a theme clean they had mask on hand because I forgot mine so that was huge was able to shop now Im typing this review on my new laptop

Went in to buy a mini fridge. I had to make room in my vehicle and when I returned to pay for fridge I was informed that the only model available was one that was over 50 dollars more. Sales staff was uninformed, not real friendly or helpful. I went to Fred Meyer and got what I wanted for 30 dollars cheaper.

Nice Best​​​buy, has everything. Good service and easy to find what you want. Everything you expect from Bestbuy

This is a classic best buy with a clean store and good website. You dont go here for expert advice. They have lots of items in stock and the website is pretty good. Lots of new products and some demos too. Staff was nice. Prices competitive if you want it now. Overall okay place to check out the latest electronic gear then buy elsewhere.

In the past I have had decent experiences here, but the past few times I have been in they have been VERY unhelpful. You’re better off taking your business to Walmart.

Awesome place and excellent service.Got hooked up with competition stage 2 Kicker amp, 12 Subwoffer, True Cinnect Amp installation kit, and LC2 audio control box for under 1,100.00 comes with easy financing. Very easy.Thank you Russ. Bend Oregons Best Buy.James Taylor

Although the inconvenience of our original dishwasher being damaged and then the new one that got installed not working, both the GM and assistant manager have tried to make it right by working around scheduling conflicts to get me a dishwasher as soon as they can.It’s been a long process, but hopefully the outcome will be soon and we will have a functioning one again.

Im just happy theres still a brick and mortar electronics store left in Bend... and they are always helpful here.

I bought a pre built pc but wanted to return it because I didn’t like it and it was 1200$ so I went for a refund the next day and my only options were in store credit or a check because they didn’t have the money on hand. Now I just get to play phone tag with usps trying to get my check from them. Dont buy anything over 500$ if you think you might return it

Bought a security system camera and one camera went bad and tried calling Best Buy but they would not answer the phone could not get a hold of them to find out if I had to bring the whole system in or just the one camera. When I got to Best Buy I only had the one camera and they said they couldn’t do the warranty for just the one camera. So I will have to make another trip on a different day. Best Buy needs better customer service and answer phone calls.

We bought an I-pad and had an appointment with Dakota, Bend store, to help me set it up to be used as a Nook, etc. He was so understanding, knowledgeable, and patient. I would absolutely recommend Dakota, Geek squad, Bend, OR.

WORST Best Buy I’ve been to... we were waiting in line for a man who was available and he completely ignored us, but when someone else came up to the opposite side we were at, he helped them immediately. We literally just wanted to pick up our readily available online order.... but since everyone was being SO RUDE we went back to our car and did curb side. My advice, go to a different Best Buy

Staff is always will to help. I always get greeted and acknowledge.

Best place around to buy electronics and more. Make sure you purchase the geek squad protection plan for your items, it makes it super easy and convenient to replace them if something goes wrong.

Josh Smoler and his team are unbelievable. I was buying all electronics through Best Buy including my family of 8s phones. He told me because I buy the phone through them but give the phone to another person on my phone plan that I am a fraud and he is not allowing me to purchase a phone although his team said I could. Verizon allows us to coordinate the switch. My husband and I basically take the upgrades and my kids get my old phone because they are still destructive. We dont sell to anyone, we dont default payments, etc. When I asked to speak to the store manager he said he is the only manager in the store no one is above him.

Joe was amazingly knowledgeable and one of the best sales people I have had at a best buy. The only issue was lack of stock on the TVs. Overall this Best Buy is a decent electronics shop.

The Best Buy staff provided excellent service and are knowledgeable about their products. They had both items I was looking for in stock and close at hand - no waiting! The puchase process was seamless, supported by courteous assistance, and was completed by the same salesperson who had already been helping me; no waiting in line to check out! Altogether, streamlined and professional service at its best! This is one very happy and thankful customer.

Great customer service!! Christopher is awesome! Go there and you wont be disappointed!

Very nice quality of thisgs in the store.

Had no inventory. Would have bought a DSLR camera from them, but they were picked clean; just like seemingly every major retail chain in Bend.

Installers are very friendly, knowledgeable, and professional, not to mention they did a great job!! I highly recommend this crew to do anyones install. Ben & Greg are huge assets for this store.

Got all the help we needed. Found all the stuff we didnt need. I will say their sales people can be very pushy and a little passive agressive.

Popped in to take a look at a beginner camera for myself. Im over the moon with the knowledge and passion that was shared with me by both Andrew and Taylor. They helped me make an informed decision without pressuring me to buy. A+.

Great place, friendly staff helped me find what I needed quickly. Overall a good experience. :)

Store is nice and has a good selection. Sometimes the employees can be overbearing- I dont need help just because I am looking around. When you do need help though, the staff is friendly and knowledgeable.

I always enjoy visiting either for home or work.

I entered the store with a group of friends looking at different items. 2 employees were following us around making sure we had our masks on. One of my friends had his mask just under his nose and we were asked to leave when the employee didn’t even have his mask on all the way. If your going to kick paying customers out for not having their mask over their nose please have it on yourself.

Great place to go when looking for electronics and its nice to have people who are knowledgeable on the products theyre selling! I love going in there.

I purchased a Viper DS4 Remote start. They had no instructions on how to install it. Supposedly installation is included. But they would not schedule me for an install until after Feb 18, 2021! I purchased for my wifes Christmas present! Called the Bend,OR store where I purchased. A recording put me to tech support to email me the install instructions. I waited for 30 minutes on hold. It will be my last purchase from Best Buy!

Was ok...but Noone stepped up to help me..as I searched for what I needed. They lost my business a long time ago though..

Recently bought a surface pro from this place. The system made an update and was no longer able to connect to the internet, wifi or mobile hotspot. Took it into this place and was basically told that I had to send to Microsoft for a device replacement. No instructions on how to ho about doing that, just a quick no nothing we can do response. This plqce is incompetent and a waste of time and money.

Burned .i built 2 houses with deep pure well on 5 acers cops remove me onto streets when they refused to find out who tried to burn me alive to death in my trailer out back.they know everything but my God soon..

Its a Best Buy. Nothing stood out in the way of service or materials.

They dont take calls you cant use there web site. So they should close there doors!!!

Mostly have shopped on line. It was nice to walk around an look.

DO NOT WORK HERE! EXTREMELY UNPROFESSIONAL MANAGERS!

Great, knowledgeable staff.

I was scheduled to pick up a TV today. I called to confirm. Was on hold for 20 minutes, no answer. Finally, I drove to the store from Redmond to be told it is late in arriving. Clerks were standing everywhere. Youd think theyd have them answering the phone! Such terrible customer service!

Outstanding customer service. Geek Squad is the best.

In need of restock and the employees would rather socialize than help customers in need

Excellent associates, and helpful. And good prices.

Its impossible to get the yearly renewal charges off your account.Best Buy has been charging my husband and I each year for 3 accounts. We only need one, but they will not answer their phone, or help you online!

I made a purchase of 2 new stoves from best buy today. The first employee that helped me was absolutely fantastic. The second gentleman was more pushy and actively trying to upsell me. In the end I got an excellent deal and just had to specify what I was there for.

I was harassed by employee over no mask. Refused me service. All he needed to know was the current oregon covid rules. Really rude.

Normally I get approached to see if I need help, today I had a hard time finding anyone to help with questions, and when I did find someone they came back with another person which then told me they wouldnt recommend the products they had in stock but the ones they did recommend were not in stock and were the most expensive they had not to mention bigger than what I had said I was looking for in the first place. They were also more into checking their phone then helping find a solution for what they did have in stock that was in my price range.

The nerds that work there are great

Best Buy has the worst phone computer system. On hold repeatedly for over 20 minutes at a time. Never did get to talk to customer service! I go somewhere else!

Best Buy is one of my favorite stores I just wish I had the money to buy what I really want LOL

Joe at the Bend store is incredibly knowledgeable about gaming/video/audio setups. Couldnt be more helpful

Always has the electronics youre looking for

Bought a cell phone holder for my car that I thought would work, but it didnt. Took it right back and they issued a refund with no problem.

They associates were very helpful, especially Danny. You were out of stock of Tassimo Italian Dark Roast, Danny said he would try to order it (for the machine you sold me).

I love best buy. They were out of my item but that happens.

I dont do much there so its ok

Love this store, my rating is on everything except maybe customer service they are great and helpful but not quite 5 stars due to the lack of the occasional employee pretending to be busy to avoid customers but still a 4.75 in customer service either way, truly is one of my favorite stores

I ordered a vr headset last year and its still not here!!!!I spent 1000 dollars on it!!!!!

As a vendor I am in this store several times a month. Great people, very knowledgeable and helpful.

I was rather disappointed with their selection of computers...I bought a better one with a cheaper price tag at Costco....

Worst service I have ever experienced from a mainstream electronics store. If you have any questions dont try to call. You will be ran around in circles and placed on wait until the store closes. Good luck.

I stood in line for over 30 minutes just to pick up my computer they had fixed, no one spoke a word to me for 15 minutes of course I can see the geek squat is busy so Im patient, but I found it frustrating 7 employees walk by me and never spoke to me and not more than 20 ft from me two to three employees constantly pretended like I wasnt there. after 30 some minutes it only took 3 minutes to hand me my computer and say thank you very much. That was my $200 experience at Best Buys. Very poor service however I did notice employees running all over and tackling people trying to sell them something.

Very nice hard working people .

Great service today...needed something, asked, taken to the item, and employee opened the box, and made sure it was correct....well donr!

Austin was so helpful! I was impressed by his knowledge of technology. Im so happy with my purchase.

They still have their shelves stocked better than the majority of local stores. Still not a huge fan of Geek Squad protection plans.

Great customer service. Gorgon my mask in the car started heading back to get it. Young lady from best buys stopped me and let me know they have them on hand. Quality and pricing pretty reasonable.

Looking for dvd and vhs player

I love best buy! Their customer service is always on point and the staff are always very willing to help you out! I went their last week for a gaming pc and although they were out of stock the guy was very helpful and refered me to some online!

Doesnt matter what I say.. its not like we have any other choices anymore.

No one asked me if I need help when I was looking at fitbits. Geek squad was helpful with my laptop until the appoinmet was over. Then they gave me the feeling of its time for the next person even though I was the only one at the time.

Awesome geek squad, stay on point guys.

Friendly and knowledgeable staff. Good cleaning protocols in place.

No inventory. I tried to buy a laptop computer. The three models I liked and wanted were not in stock. The young man who waited on me was very nice and helpful. He said, their inventory sucked. Bought computer on Amazon

Best Buy always has what I am looking for. Everyone is pleasant, friendly, professional and know their products.

I usually have a great experience here. However, occasionally it’s almost impossible to find a helpful associate.

Great location! Starbucks and Target, along with many other favorites! Bend has everything you could possibly need. Clean bathrooms and friendly staff!

Decided to do curbside pickup parked at the appropriate location. Texted my parking number . With in 5 minutes the store had my item and I was leaving very good place to do business.

Uneventful didnt have what we needed- chair back massager

I hate being bothered by a sales associates even I know what Im looking for. The staff here will ask when you come in. If you would like help. And will leave you alone. But are also there for when you do need help.

A waste of time dont or wont help with kindle problems

Best buy employees are always super helpful and you never have to wait long in line.

Super helpful with my out of box purchase, bubble wrap plus carry out.

Really good customer service and the man was truly genuinely happy to help us. Dont find that in many places.

These guys always go above and beyond.... Weve bought appliances here, bought all our TVs here, toys, games, car stereo, used their installation people... I think weve done it all... theyve been great everytime, and when things have gone awry, they always work hard to get it back on track.

Stood around in the Apple section this evening, obviously in need of assistance, for a prolonged period of time. Was going to purchase a replacement iPad but never received any assistance. It was 6pm and they were not busy, plenty of employees loitering in various departments and socializing. Ill order one from Amazon or Apple.

I visited Best Buy on the evening of December 21st, to look at 55 televisions. A young associate named Alejandro H approached us, and asked if we needed assistance. After letting him know what we were looking for, Alejandro guided us their the entire process seamlessly. I was constantly impressed and delighted by this young man, because he was extremely articulate, personable, and had outstanding product knowledge! Its difficult to impress me when it comes to sales, as Ive been in sales and and customer service for years. But this young man impressed me on every level. He was additionally very trustworthy and I felt very safe buying such a large product from Best Buy, since he was very forthright and honest about the tech vendors and the challenges in having a warranty issue with a foreign manufacturer. I didnt have the extra money at the time of purchase, but Ill be going back to purchase the 5 year Geek Squad protection this week. Also, the two young men that delivered my new TV the next day, were professional, on-time, and very easy to work with as well. Thanks Best Buy! Keep up the good work! And never let go of Alejandro H! He should be running your department in a few years time!

Recentlyish refreshed store - as always double check prices but what you would expect for Best Buy and availability of basic parts / mainstream electronics

Doing a good job of being sanitary during COVID-19.Checkout stands are wiped down with a cloth freshly sprayed with what I assume is a cleaning/disinfectant product after every customer.A far cry better than most places that either do nothing, or just reuse the same dry cloth to no effect.Good job Best Buy 👍

My wife went to this store and asked about a microphone for a PA system. There were several teenage employees at the front of the store who told her they didnt think they had anything that would work for her. They didnt check or ask anyone. She couldnt go into the store because of Covid. They acted like the it was putting them out. She could have found what she needed if she could have gone in. I know they absolutely have them. Extremely poor customer service. Our last trip to Best buy.

In and out quickly