Went to go look and test drive a new vehicle and the salesman Greyson Laney was very helpful, knowledgeable and down to earth. We had a normal conversation he seem to be interested in knowing who I was and what I do for a living etc which I liked because it made me feel like he wasn’t just trying to hurry up and sell me a vehicle. Good dude, great service and yes we put in an order for a new vehicle. I definitely would recommend coming here for your next vehicle purchase.On another note I ABSOLUTELY LOVE THIS BRONCO! I put in my order for one😁

The best car buying experience! Darby was such a pleasure to deal with. Helped me pick out the perfect vehicle and the process was super fast! In and out in less than 2 hours(that has never happened before). Thank you, thank you, thank you!

On 10/22/2021, @7:30PM, Shelby King, gave us the best customer service hands down. We have been so used to being treated differently for being young, whether thats being brushed off or not taken seriously, the list can go on. Shelby displayed none of this and even helped us take care of our 4-month old daughter while we went on a test drive. We have never experienced customer care at this level at any other dealership and although we didnt purchase a vehicle on that day, we will definitely be only considering Shelby, when looking to pull the trigger on said vehicle purchase. Thank you, Shelby, we hope to be able to do business soon.

The service (or lack of it) is unreal!Endless Waite to even get acknowledge let alone service. All to see the staff meaningfully try to hide or “act busy”. I’m sure the “welcome customer sign” is enough.

The process was smooth and easy. Max was the best and made sure that it was as easy as possible. Anyone trying to find the right vehicle for you, give Max a call.

Service Department has dropped in quality significantly since ownership has changed. 3-weeks into getting my truck serviced and no one is answering the phone any longer in the Service Dept. Take your truck anywhere but here*Update: someone called me the next day to say they would update me daily on the progress…that was a week ago and haven’t heard back. Reducing my rating to 1-star.

My search for a new company truck started with an internet inventory check for a specific vehicle. I located the exact truck I wanted and proceeded to contact them to set up a time to come look at it. I arrived at the dealership around 10AM and walked inside to find an army of team members with absolutely no interest in assisting us, they were too busy sipping coffee and talking amongst themselves. After about 15 minutes, a caring team member asked how they could help and I explained I was there to see Michael, we had discussed a specific truck. Michael came out to greet us, introduced himself and then went to get the key to the truck we had discussed. When he brought the truck around, it was not the vehicle we had discussed, it was a different color and one that I didnt think looked right with the two tone standard with a King Ranch model. We had some casual conversation and, as we were going to leave, we noticed a black Raptor model on the lot and asked if we could simply view the interior since wed not seen a Raptors interior. Michael was super cool about it and said hed go try to get the key. Approximately 5 minutes later he came out and said that another representative, assuming a manager, did not want us to go near the truck or look inside it..... Pre-sold or not, theres no harm in letting someone see an interior, but I can only assume this wonderful fella on his high horse believed us unqualified to know the inside of a Raptor looks like. I want to be clear that the salesman was very professional, but I personally believe itd benefit him to find a more people friendly dealership to advance his career and sales potential. A few hours later, I purchased a truck at Capital Ford. They were friendly, receptive to let us look at any vehicle wed like since they sell cars and a suitable truck was found and purchased. Michael, I thank you for being polite and wish you well, but your colleague most certainly cost you a big sale.

My 2nd vehicle I’ve purchased from here ..had another great experience Thankyou Walon Dixon.

Zero Integrity, Zero customer service, 100% DECEPTION!THEY OWE ME $4657, and Ive been waiting over a month for it, AND STILL NOTHING! THE $30,000 CAR I PURCHASED CANNOT BE SAFELY DRIVEN DUE TO NUMEROUS SAFTEY ISSUES!* With a credit score of 853, I was not given the interest rate that I pre-qualified for online. Was told the bank would ONLY give a better rate IF I PURCHASED THE EXTENDED WARRANTY! Called the bank, and they confirmed this was FALSE! They only consider your credit score.* $600 BOGUS charge added to my bank financing papers, and I stillhavent been told what it is for.* $4057 BOGUS extended warranty sold to me under FALSE PRETENSES!Was told the details of the warranty would be MAILED and nothingthere to give me. Contacted manger, after numerous tries,and then I was MAGICALLY emailed a copy of this warranty, from thefinance manager, and it PLAINLY STATED the things I was I told itwould cover, was in fact listed as NOT COVERED!*****DO NOT TRUST THIS DECEPTIVE FINANCE MANGER! HE IS AFRAUD!!!!!!IF YOU CONSIDER THE EXTENDED WARRANTY, INSIST ON THE DETAILS IN WRITING. THIS EXTENDED WARRANTY ISNT WORTH THE PAPER IT IS PRINTED ON! DOES NOT COVER ANYTHING!* The $30,000 car I was sold, was not checked out a as promised.* Could not safely drive the car home (I live 1.5 hours away) due to a dangerous steering issue! The test drive I was taken on, only went a city block and could only drive 35MPH, thus masking this issue. Noticed the issue when driving on the interstate, going home, from Mark Ficken. Called immediately to report it. NO CALL BACK! EVER!* 1st rain, a few days later, and the floor boards STANDING IN OVER 2 INCHES OF WATER! Yet again NO CALL ANSWERED AND NO CALL BACK!* SLICK FRONT TIRES. Was told by Mark Ficken Ford that these tires were fine and would pass another inspection. Took to original dealership, and was told they were BALD AND DANGEROUS and would NOT pass inspection. Spent $300 out of my pocket to replace them.* Wiper blades were in the worst shape I have ever seen. Spent $60 out of my pocket to replace them.**** IF YOU CALL, THE ONLY WAY YOU CAN GET THROUGH IS TO CHOOSE THE SPEAK TO A SALES PERSON option. If not, your call does not get answered.DOES THIS TELL YOU ANYTHING ABOUT THEIR PRACTICES? ONLY WANT TO SELL NO MATTER HOW DECEPTIVE THEY HAVE TO BE. No concern for your safety. No customer service. No service after the sale!* Finally insisted on speaking to management about these issues, and was told it is my responsibility! REALLY, REALLY!I just purchased a $30,000 UNDRIVABLE vehicle and this is the response from the Manager ??????? Never offered to make it right in anyway!HOLD OUT FOR YOUR DREAM CAR, AND PURCHASE SOMEWHERE ELSE! I HAVE DEALT WITH THIS FOR WEEKS, AND IT IS NOT WORTH THE AGGRIVATION. IF YOU CANT RESIST SHOPPING HERE, BRING A LAWYER WITH YOU!

Even though they did not have the truck that I wanted in stock they still were excellent to work with and they gave me a very good value to buy my truck. I worked with Pete and he was awesome he made everything nice and easy.

The Perfect Car Buying Experience:We stopped in a few weeks ago looking for a 2021 Bronco Sport. Hunter Fisher greeted us and walked us through the process to order one that was confirmed to arrive by end of September. We told him exactly what we wanted, which features were most important and he found the car. Throughout the process from when we first talked up until the day we picked up our car, Hunter was in constant communication with us and reached out if another car came in he thought we might be interested in buying. He created the perfect car buying experience.A Seamless Car Financing Experience:We arrived with a “pre-approval” in hand hoping to make it easier for us and the dealership to complete the purchase. Hunter and Jeremy did an awesome job to make sure we got the rate and term that fit our budget.Overall I have to say if anyone is shopping for a new or used car, go see Hunter Fisher.

Great service center. Im a Ford man and this facility knows how to treat customers.

Taylor was GREAT!!!!!!! The sales manager was upfront and honest. Taylor was very patient and made me feel comfortable. I would have been foolish to not pull the trigger on the deal that was offered to me. Hands down, this was the best car buying experience. They gave me more for my trade than I imagined. I now have the vehicle that I waited years to be in .Thank you Taylor!!!

Awesome Experience !!! My son Mason bought his dream car a Mustang GT. Sandy and Hunter made the whole process smooth and flawless. We drove 90 mile and were delayed by and accident they said just come on we will have it ready for you.I told my son in 30 years plus of working with the public that is the kind of experience that is expected but not often received.I really appreciate the service and I will definitely come back to see you when Im in the market for my next vehicle.PS I wrote this review on the Lincoln website by accident the first time.

Everyone there is very nice. They do a great job. The shop and the bathrooms are always clean and thats important. Please keep the French Vanilla creamer stocked :) thanks.

Liars and crooks. I paid $2653 for a Ford Premium Care Extended Warranty. That was 3 months ago. Ive checked with Ford Motor several times and they show no extended warranty for my car. Ive contacted the F&I manager at Mark Ficken Ford numerous times and have repeatedly been told it will be handled. It has not. Ford Motor said it only takes 24 hours to process the extended warranty. Ill be contacting the state attorney generals office tomorrow and start there to get my money back. Liars and crooks. Also be prepared to be hit with a $799.00 document fee on your car or truck purchase. Go somewhere else.

I know most of you are not going to heed to my advice, Please, please I mean please do not go to this place! I made a mistake and I am paying for it just know I am paying for my stupid decision, but you do not have to go through the hell I am going through! If you hate yourself and need a good punishment be my guest.

Been going to them to get car service with “the works”. Includes oil change, multipoint inspection, and tire rotation. From my understanding they may not have been rotating my tires every time I visited. This time for sure they failed to rotate tires, inform tread/tire issues. Only found out when I hydroplaned a week later during a trip. Had been going to them to get oil changes a tires rotated. Their failure to do so not only caused me to nearly wreck, but money having to get the tires replaced that did not have even treads due to their negligence. Which all could of been avoided if they were not cutting corners. This past visit they also advised me to get services my vehicle did it need like new spark plugs, brake fluid exchange, transmission exchange, and other things my car disk not need. They never tried to upsell me unneeded services before my last visit. They could of sold me on tires had they actually bothered to check. Instead they earned this review, and lost me as a customer.

They are great on selling but horrible on taking care of. Costumers once you buy the car. Be careful they will promise you butch of stuff than they won’t take responsibility for it

Its all well and good when you are buying the car, but if you have issues after the fact, forget it. No calls returned, drop your car off to get serviced, dont fix the problem. I should have listened and stayed with a smaller dealership. Large dealerships care about sales, not people.

While waiting for car repairs, had fantastic free manicure from Sheila. Highly recommend!

I’ve never in my life posted a review good or bad, but my girlfriend bought a car recently. She is young and clearly was a first time buyer. They obviously knew that and took advantage because they sent her away in a dirty car. And she reached out and asked if she could get it cleaned and they were nice and agreed. (Not to mention there was a headlight out, crack in the windshield, parts hanging down, and the wipers seem old) They fixed some things and were going to send us on our way but when we got in the car it was still dirty. So we confronted them and then had to wait another 2 hours before it got cleaned. Very unprofessional and they are sketchy. Do not recommend!

This was a good experience. Alex was helpful and friendly. This is the first Ford I have ever owned and am pleased with the auto and service! Thank you!

Hunter was super nice, and helped me with the processing of getting an application and everything in motion of buying a vehicle they had a week ago. They ended up selling the vehicle to another person today, and never didn’t let me know (I had to call to get an update), which is unprofessional to sell a pending vehicle to someone else. Definitely need to have better communication on that, and to have a vehicle set at “pending”, so that it doesn’t occur to another potential customer.

Awful service. i keep calling in to talk to a service advisor. i dont get any calls back. i even wrote a long winded email to the only contact email site they had. again......no response. i dont get it. i see the name shane in some of these reviews....he was busy with a customer when i finally got through to him....guess what.....he never called back.....its been two days. my future new car purchases are going elsewhere.

Great car dealership. Knowledgeable friendly staff and no games.

Liza Rodriguez is AMAZING.. She helped multiple ppl at the same time and took time to explain to me what I needed and WAITED so I could ask questions and answered me without attitude.. THANK YOU LIZA

Absolutely awful service. They have had my vehicle for two weeks and the service manager will not even answer the phone let alone return a phone call. Ive never been so disrespected by a dealer. They obviously have not interest in making money. The lady who answers the phone premises to return your call and then hangs up the phone. When you call back, if they answer, she yells at you because you ask her for an update on your vehicle. My next call will be Channel 9 news and my attorney. Stay away from this business at all cost.

Dallas was very helpful and helped me find the best deal on my mustang and I love it. Everyone there was polite and genuine, and there was no pressure or rush. Dallas is definitely the guy to see.

Made an appointment for service, showed up at the scheduled time, was told there was no way they could possibly get to me today. Not sure why they schedule appointments at all, as it apparently doesnt actually mean theyll be able to do anything when you get there. Glad I drove the extra 30 minutes to go to one of the highest rated dealers around, for them to tell me Id have to make another appointment to actually get my car looked at. Totally worth the time and effort. On the plus side, only wasted about 15 minutes once I got there, as the service advisor was quite friendly and attentive, and quickly informed me that they wouldnt be able to service my car that day.Again, not sure why they schedule appointments at all.

Purchased my first vehicle/truck from here last Wednesday and was an exciting and great experience! Staff is great, helpful, informative, and friendly. Shoutout to Clint Drews!! He was a great help in terms of communication from start to finish in getting this Ford Ranger sold to me. 5 stars!

I bought my first vehicle/truck from here a week ago! It was an exciting and great experience, the staff was all a big help. Shoutout to Clint Drews for helping me out so much, I really appreciated his assistance in purchasing this Ford Ranger!

My car was having battery issues and I took it here to get it serviced. My service advisor Shane was awesome throughout. Great communication, friendly service, and went out of his way to make sure I saved a chunk of money on the service. Will return for future service needs.

It was a pleasure to talk with Tyler Haines, he was very helpful and respectful.

They have awful post sales service, I have called and left numerous messages and have yet to get a call back. I called the service department to see if my windshield was covered under a warranty I purchased with the vehicle and they couldn’t seem to tell me anything. So I guess I’ll have to take time out of my day to go up to the dealership and try to find someone who knows something about a warranty they sold me for THOUSANDS of dollars!

Had an amazing experience here at Felix Sabates Ford Lincoln our sales consultant Clint Drews went above and beyond to making our first car experience enjoyable. I am so happy with my 2016 Ford Escape!! It runs amazingly and the customer service at this location was great. Thanks Clint, we love the car!!

We had a great experience. The sales person was Taylor Smith and the finance manager was Hunter Naman. They both were top notch. We had an unforseen issue with our vehicle however and ultimately backed out of the purchase. Everyone at Mike Ficken Ford bent over backwards to help resolve the problem, to include canceling the sale completely. I highly recommend Mike Ficken Ford. THANKS!

Quick and easy. In and out in 3 hours.

Do not buy a car from these people out of state. They will not process your vehicle registration paperwork and you will not find out until your temp tag has expired and you call them to figure out what is going on. They also cant issue you another temp tag so you wont be able to drive your vehicle.Update: The out of state license person lied to me several times saying she sent my paperwork to the company they have contracted to do the actual paperwork. All she does is send paperwork via mail and she cant even do that. Do Not buy a car from this place.

Showed up 20 minutes early for my appointment and was told that it would be about an hour to an hour and a half later, am currently still waiting and it has been over 3 hours and was just told it would be another 45 min. Salesman was rude when I reminded him he told me around an hour and said I said an hour and a half I will have been here 4 hours with no explanation or warning .

Thank you Mark, Sean and Brandon for working with Kelly. Was a huge surprise and I love my new truck!

Terrible customer service. Representative Shane charged me a diagnostic to not find the problem, only to come back and say they have to charge another diagnostic fee. Unethical. Take your vehicle to Capital Ford if needing to have service from a Ford Dealer. I highly doubt Mr. Sebates stands behind his employees offering this type of service.

Purchased a car online, sight unseen for the first time from Felix Sabates and the experience couldnt have been better! Claire Williams was my sales contact and she was a delight to work with. She sent me everything I needed to get keep the process going smoothly and quickly... and by quickly, I mean confirming that the vehicle was still available at 8:00 a.m., to my driving the vehicle off the lot at 7:00 p.m. with financing and a flight to Charlotte thrown in the mix.Great team at Felix Sabates Ford Lincoln!!!

I had a great experience with Andres Grajales. He got me in and out. A straight forward guy. Help out with the price. Just wonderful

Had an amazing experience at Felix Sabates Ford! I’d been looking for a Transit Connect XLT and the local dealership kept trying to push me into an xl, despite my insistence that I knew what I wanted. I saw Felix had a few XLT’s online, so I called and spoke with Dallas. I told him what I wanted on my trade in, what I wanted to pay for the van, and how much cash I was willing to pay. They are located over 3.5 hours from me so he reassured me that they would be able to make something work and we made an appointment. When I arrived the next day both of the vans I had discussed with Dallas were waiting for me and I quickly settled on on the Frozen White one. Dallas was with another customer so Blake Carlson took care of me for the duration of my stay; I’m confident that either one will take care of you to the best of their ability. While I test drove the van around the block, they evaluated my truck and had a trade in value ready when I got back. They came in really close to what I wanted for my truck and what I was expecting to pay for the van, so we moved forward. In all the excitement, I had forgotten to account for tax and doc fees which pushed the van out of my cash payment budget, but quickly they got me financed with the lowest rate I’ve ever personally had and I got to keep my cash in my pocket. Even better, they nearly got the payment down to what I wanted (within $20) and extended the warranty from just the drivetrain to bumper-to-bumper! While the whole process took more than 20 minutes, everything was extremely efficient with no downtime. I was so pleased with my experience, I know where I’m going when it’s time for the next vehicle! You won’t regret choosing Felix Sabates for your Ford purchase!

My wife and I were on our first day of our vacation, heading to my sisters house in North Augusta South Carolina, when our vehicle broke down in Charlotte North Carolina, so I had it towed to these guys a month ago. Every time they attempt to fix a problem, they say there is another issue. DO NOT HAVE ANY VEHICLE TOWED TO THEM! They are untrustworthy. And now I have the Ford Corporation involved!

The atmosphere alone, was wonderful. I was greeted as soon as walked in, the customer sales person I was scheduled to meet, also came to greet me & show me to his office. He was very easy to discuss with me the things about the vehicle I saw on line - very informative. After looking at the car & driving it, I loved it! I next met with the Big Swede, regarding financing options, he was very impressive, and I was taught more in 20 minutes, than any class on the subject, in school or college. I must say, meeting with him, would have made the trip worthwhile, no matter the outcome. My experience was excellent!Special thanks to Mike, Alexa, and the Big Swede

We had a great experience this past June purchasing my 2020 Ford Escape remotely (due to the pandemic). Dallas Mientkiewicz made the entire process seamless, always responsive and courteous, and he has continued to follow up (now 5 months later) to ensure my satisfaction. Ive had one service appointment so far, and the service staff was also courteous and professional. So far I am very pleased with my experience and would recommend Felix Sabates Ford.

BUYER BEWARESTAY AWAY FROM THIS DEALERSHIP!!!Told the salesperson we already had financing at 7% but agreed to let them run Ford credit ONLY for a lower rate because he said they were at 5.5%. We also had $4700 equity and $3k in rebates and discounts. Salesperson came back and had switched us to a totally different vehicle saying the other vehicle was too high after telling us a price $3,000 lower.He then came outside with an offer sheet (ON A TRUCK WE NEVER TOLD HIM WE WANTED) wanting us to put an additional $1,000 down and acted like he had no idea what the interest rate was. He also tried to tell us that our trade equity would be mailed to us instead of applied to the deal even though I could tell it was already deducted. We told him to contact us later when he figured out what the real interest rate was. Salesman didnt bother to contact us that day or the next until after I contacted his supervisor by email. The salesperson immediately contacts me and says no need to contact my supervisor. Now all of a sudden the interest rate is 14.5% with $7500 in rebates/equity & discounts and still asking for $1k down. Also now admits he was wrong about the equity not being applied to the deal already. We obviously didnt do the deal and went to Town & Country Ford the next day. Told them only to run Ford credit and got approved no problem at 6.9% and made the purchase. Now we have started getting letters from lenders where Sabates Ford ran our credit thru several places after being told only to run Ford credit. Called to complain and havent been called back by the same supervisor I emailed. These practices are borderline criminal. Dont be fooled by their recent name change. The same sales people are there. They should be avoided unless you want to get ripped off.AS OF TODAY 6/8/2021 we have gotten 3 letters from different banks that checked my sons credit after specifically telling them not to do this.Luckily for my son I decided to go with him or he would be paying for their deceptive practices for years to come.UPDATE 6/19/2021Got two more letters today from lenders after specifically telling them we already had our own financing and to only run the credit through Ford Credit. That makes 5 total. I dont even think they actually ran it 3 Ford Credit because Town & Country Ford got us approved through Ford Credit with no problem at 6.9. These guys are crooked as they come. Still weeks later no one has ever bothered to pick up the phone and call us to explain, say they would take care of the situation,apologize or anything.STAY AWAY FROM THIS DEALERSHIP

Really good sale men..good mood,work good together and Won my trust..best dealership I ever walked into.Thank you!!

I can honestly say I feel comfortable with my purchase after walking out of the dealership. Brandon the sales rep did not make me feel pressured or obligated to make a purchase just because I walked in. Mr. Ediamen the Finance Manager was relatable and pleasant, and made me feel as if I was in control of the purchase especially when it came to adding warranty options. I would definitely recommend these two to anyone.

Great customer service. I bought 2 cars

Stewart and Joe in Service are miracle workers and made the impossible happen. I needed to replace a tire that was on back order for over 3 months and they were able to get it in and installed in 2 days. Thank you both for getting me back on the road quickly and safely!!

Website stated open 12-6 Sunday onsite today 6/13 to buy a truck with cash and they aren’t open they are closed. Company just lost 5 customers today looking to buy cars to send kids back to college.

Was not a good service experience. Was quoted a price on the phone last week which was different than what the service advisor told me today. The place was disorganized, not customer friendly. Wont be back.

Our Lincoln Assistant, Daniel Beck, was absolutely amazing. Professional, knowledgeable, efficient, friendly. Daniel answered all of our questions without hesitation. Daniel, worked with us tirelessly until he was able to get exactly what we were looking for in a Lincoln and in our price. Would definitely do business with Daniel again. Would also like to give a big shout out to Jose who worked with us in finalizing all of the paperwork. Also, was professional, knowledgeable, efficient and friendly. He had us out of there in no time. Manager was also very good...Thank you Felix Sabates for hiring professionals with great attitudes and willing to help us find exactly what we were looking for in a lease.Mike and Linda Hawkins

I came in after scheduling an appointment online, I was not meet by an one from service after parking and standing in the marked parking for service drop off.So I walked inside and asked the service manager for help, he pointed to the center of the room and said go over there. He then leaned back and had a loud and unprofessional call with his kids on speaker so we all could listen in because the phone was at full volume.I am then Final meet by a service person, who looks me up in the computer and tells me to go to the Todd for help. Kind of rude, but I am trying to stay positive.I starting talking to Todd who says he thought he was done for the day. Kind of a weird first thing to say to a new customer. I normally pay between 79 and 89 for an oil change at Ford in California. He says that the 79 dollar coupon does not apply after he check me in and let’s me where the waiting area is. So I ask for how is the quote cost. He has to make a call and I wait at his desk, after a fue minute he says it is 280. I can’t believe I was about to be not told the pros jumped that much with out a warning.I can not believe that Ford will do well if this is how they support there customers.I understand why they are losing customer share in the market.

Wonderful experience at Felix Sabates! Big thanks to Wil (manger), Michael (sales), and Jorgen (finance guru) for helping me through my first NEW car buying experience. They listened to my needs and wants, and helped me find the car that best suited me. Ill be a returning customer.

Worse place I have ever done business truck was wrecked by an employee before we bought it they said would be fixed that was a lie told us the wind shield would be replaced that was a lie then found out the underbelly was rusted

So not every encounter can be perfect. Not every deal is flawless. But I will say the people at this location are great at making things right. Michael is a fantastic customer advocate and salesman. Sean the sales manager is also helpful and knowledgeable. 5 stars have been earned by their dedication to fairness and customer service. Thank you both.

Wonderful! Staff was knowledgeable and personable (without being pushy)!

We recently visited the dealership for the first time to look at a car for my children. Our service rep was a Steven Stigliano. He was excellent to deal with. Very polite and not pressure sales in any way. Also made the purchase very quick by being very organized and did exactly what he said he would do. His communication was also extremely efficient. What more could you ask for? I highly recommend him and this dealership.

Had my car picked out and ready to buy. Told the salesman I could come in the next day but he said no wait til the following day because he was off work the next day. Well they sold it on the day I wanted to come in. I guess at Felix Sabatos Ford and Lincoln customer satisfaction comes after commission. Very disappointed and angry

My car got fixed, but here is my concern. My check engine light was on due to my spark plugs needed to be changed and my cabin air filter. So when service was complete, I was told the light was still on, and that I was told to take it a auto parts store for them to turn off my check engine light. If I just payed $360 for service why do I need to go to a auto part store for them to reset my light when they dont even do that? So I ended up coming back the next day for them to turn off the light which is what should have been done at the time of service. It was a inconvenience so thats the reason Im rating it 4 stars.

I have had two minor services done to my 2020 Nautilus and the service has been 5 star! Car picked up on time, delivered on time with a spotless loaner in between. Very courteous and friendly delivery driver too! Yes I know you should expect this kind of service for a 60k car but still very happy with the service!

Amazing experience with the team at Felix Sabates. They are always efficient, work fast and hard, and have the best customer service. I have had the opportunity to use their services a few times, and every time has been better than the last. Neil has always been flexible, accommodating, and friendly, and has been my go-to guy since moving to Charlotte.

Our family of 4 came in on a Saturday to look at a specific used vehicle that we had found online. Dallas was the salesperson that was helping us and was kind, courteous and was not pushy at all. We took it for a test drive and after visiting some other dealerships I came back in the next day to buy. Since Dallas was not there, Cristian took over and made sure I was good from a sales perspective. Wendy was working with me on the financing and she was great. When we got home the night we were getting all of our technology set up, putting care seats in, etc. and the car just died on us (it was a 2019 Subaru Ascent). After doing some in depth research we found out that this is a common problem with the 2019 Ascent and we immediately decided that this vehicle was not reliable and did not want to keep it.I spoke with Brennen, the used car sales manager, and he told me to that if I was unhappy that I could bring back the vehicle and exchange it for something else. They even gave me a loaner to use that day (due to my fear that the Ascent would die on me again) and I returned on Monday evening to discuss my options. We looked at the 2021 Explorer and while I liked the vehicle I wanted to make sure that my wife was going to be comfortable driving it as well. They encouraged me to take it home for the day and then come back when we had made up our minds then next afternoon. Thankfully my wife liked the Explorer and the decision was made. When I came back in, Wil worked really hard to get us as many rebates and the best rate possible. Even as I finished up the paperwork with Orion (since Wendy was not there on Tuesday), Wil came in because he had found an additional $500 rebate for us to apply to the vehicle. He had been looking for more discounts even after I had agreed to the final sale price.Car dealerships and salespeople usually get a bad rap. My experience at Felix Sabates Ford Lincoln was extremely positive despite a rocky start. If you are looking for a dealership that is focused on customer service and genuinely cares about the customer experience, I highly recommend working with Dallas, Cristian, Wendy, Wil and Orion.

Stewart was amazing. I took my vehicle to get serviced and he explained the whole process to me. It was right before a busy weekend but they were able to get my vehicle in and out. I was super impressed with how communicative he was throughout the process. Any time I have to get a Ford vehicle serviced I will definitely take it to Felix Sabates and ask for Stewart.

From the first moment I visited Felix Sabates I felt welcome and special. This is the most important characteristic of this dealership: each customer is unique, and they make this clear as they will take as much time as necessary to respond your questions, clarify your doubts and make you feel certain your purchase is indeed the best.At 5k miles I took my Ford Escape to get the regular service, and once again, my experience was superb. Service was scheduled and appointment time was respected, the service representative was kind and the outcome fulfilled my expectations.I will definitely keep servicing my car in Felix Sabates, and no doubt, this is the place where I will turn to when time comes to purchase a new vehicle.

Tatum was great, people were great to deal with, very comfortable atmosphere. The car is great and Lincoln has stay in contact and answered all questions..... thanks for a great deal too! Did I say Tatum was great!!!! Have a blessed day! Randolph Thomas

Tatum was fantastic to us. Our new Lincoln Nautilus is a terrific car and we are enjoying every wonderful feature on this auto. It is more than we ever dreamed of having for a vehicle. We highly recommend this dealership -in Charlotte. Every possible question we had was answered. Great help for buying a new car with extreme attention given to every detail. We wouldnt hesitate to buy another car from this dealership.

Hunter Fisher, the salesman we dealt with is top notch, extremely knowledgeable, courteous, attentive, and truly a professional. Felix Sabates was easy to work with, competitive, courteous and appreciative. We hate buying a car but this dealership and sales person made it nice

We had our oil change there over a year agoThey put too much oil in our engine !!!We left for Florida after being told“ we think it is fine “Spoiled much of our tripReturned to needing new engineWhich they found a way to get covered under warranty!We traded our car in asspIt was about 2 years oldSnd another dealership gave us low trade offer because they said - red flag- car 2 years old shows up on car facts- new engine !They wouldn’t even help us buy a new car !We needed about $ 5000 down to get payments where they were- they did nothing to help usI wanted another car with same paymentsI wanted themTo discount Snd make up the $5000 in dealer mark up / profit - anyplace - but they said numbers don’t lieAnd the cost of new cars had gone up in 2 years !I want everyone to know to keep away fromThem!In last year and half I have contacted BBBFord only backs up warranty issuesAnd had no say over how a dealershipHandles their mistakes that damages and causes their customers expense!Don’t get taken by this terrible place !!!

My boyfriend and I was in for a recall and I have never seen such a nasty human being - her name was Jillian and I found out she was the SERVICE MANAGER!!! I heard her talking down to an employee to where I can tell it was physically hurting him. Very sad seeing someone treat another human that way. Will not be back and support a business with this management.

Service Department Manager, Todd S. knows his tires!! Researched info to get me the EXACT tire required for my Ford Fusion Hybrid where other tire places failed. He also returned both my calls within 15 min. Great service, thank you.

The dealership was friendly, clean and professional. No pressure to purchase. Sales tactic seemed to be to take care of the customer and know that the sales would work out. Repeat business definitely evident. Wil the sales manager is a man of his word and easy to work with. Would recommend to anyone wanting an honest deal.

Recently had to take my car in due to a recall on my Ford Sync System that they notified me about via mail. Awesome job as always! Todd helped me this time. He was very helpful and professional.Bought my car from them about a year and a half ago from the Sales guy Vlad who was outstanding. The service here is always exceeding my expectations. They stay on top of anything that needs to be done for me- oil changes, inspections, upgrades, tires, recalls. Always checking to make sure if things are covered under warranty. They even called to wish me a happy birthday. Wouldnt go anywhere else in Charlotte.Thank you Todd!!

We bought a Lincoln in October from Felix Sabates and the entire process was easy. Negotiated via email. Came in to drive the car, and had a very quick process do to the paperwork. I used the Valet service recently - very easy process - picked up my car, and dropped off a (gorgeous!) loaner Nautilus. My car was back within 2 hours without me having to even leave work. Very happy with my Lincoln and dont see myself changing anytime soon.

I had the worst customer experience ever trying to buy a truck from this dealership. I’m 36 years old and have bought my fair share of used and new vehicles but by far this is the worst dealer relationship I’ve ever had. Alley and Julian manipulated every step of the process. I drove 45 minutes to buy a truck that I absolutely loved. I told them my absolute top dollar price out the door and they said. Ok come on in. We can make that work. I even told them if they can’t work that deal to send me some comps and of vehicles that we could possibly deal on. They still told me to come on in. They typically found stuff to devalue my trade and that’s what I expected. Typical dealer stuff. But then the number on the first sale sheet never even made since. My payoff of my trade was way more than it was supposed to be and nothing added up. It was a complete waste of time. A deal I thought we had made I would expect to be up sold but they went up $6000. That’s on a $34000 truck. I’m very disappointed in them. I really like this truck and contacted Alley the next day to see what was the best offer they could do and she blew me off all day. Worst sales experience I’ve ever had. I write a great review when needed and I’m very reserved to write a bad one. Just check my reviews. I will be contacting Ford about this. Very disappointed.

Super nice people.

Just got a 2019 ford raptor when they took it to clean it the door came whit scratches still waiting to be fix no satisfied whit servicesAnd no answer for them still waiting for them to respond

The service personnel were extremely professional, knowledgeable and understanding.I am extremely satisfied with the service on my vehicle.In addition Mr. Phillip and Ms. Carole were always on point in keeping me informed as to the status of my car.I would recommend service being done at this establishment.

The service staff seem somewhat lackadaisical. The last time I went in, I had scheduled an Express Lane oil change. After almost an hour of waiting at the dealership, I noticed my car still sitting outside the service garage. I went to the service office and asked if there was an issue. He joked that No, it was a way to have me look at cars in the lot! I said I wasnt sure what the point of making an appointment is when my car was being ignored. The service rep got someone on it, and after another wait, my car had its oil changed. I appreciate that the service rep comped my oil change, but still, time is valuable.I scheduled a service offer called The Works, which was an oil change and tire rotation special. I asked the dealer to look at the tires and only do a rotation if needed. The Inspection sheet came back saying the tires REQUIRED IMMEDIATE ATTENTION, and states elsewhere that all 6 tires (!) including the rear inner tires on my Mustang were good. Huh??

(UPDATE AT BOTTOM)I purchased a 2019 f250 from you guys last ThursdayFirst off, Adriana was great. Took initiative to satisfy the deal. Overall experience was great with Adriana. So now onto some of the negatives. I had questions on my unique situation with the tag. I’m a veteran and my tag was expiring 03FEB and had a veteran tag to be transferred. No one really truly know how to proceed properly with my tag transfer, so I ended up just getting a new Georgia non-veteran tag in hopes that I can just take the tag to the local tag office once it comes in and swap it out for a veteran tag. As part of the overall deal is that I am owed a drop in bedliner, which I will be returning to the dealership Wednesday or Thursday this week to have the bedliner installed. The truck had not been detailed yet when I had gotten there (plans were made for it to be fully ready when I arrived so I could get an early start back home on the 4.5 hour drive.) I asked if the recon center changes the oil and such and was told “yes they changed the oil”. This statement was false because the oil life is less than half. When I returned home, I stopped into an ice cream shop and was going to use the key pad to lock and unlock the truck so I snapped a picture of the code on the card in the glove box, closed all doors, pressed the two lower buttons on the pad to lock, then entered the code. The truck does not unlock. Tried many times. The code in the glove box seems to have never been programmed before I received the truck. Here I am, locked outside the truck for over 2 hours in the freezing cold with no jacket while a locksmith had to come open the truck for us. Now just discovered that both driver door panels are leaking water into the cab of the truck. I planned on driving up there tomorrow to get the bedliner that was supposed to arrive tomorrow, now I was told that it will be next week. Overall satisfied with the vehicle but not satisfied with the circumstances. Nothing has been done to be compensated the the inconvenience of being locked out of the truck due to incorrect programming of the key code or the leaking doors. I asked for a spray in bed liner instead but I guess that’s “asking for too much” apparently.(Update: been speaking with Keri and Vlad. I called again to get an update on the bed liner/oil change ordeal. They asked me who I was dealing with and I told them Adriana. Well Adriana no longer works there so I was left abandoned with no notice. Keri and Vlad have been very helpful. They offered to pay for a spray in bed liner in my area and the oil change at the local dealership so I wouldn’t have to drive 4.5 hours up there. THANKYOU KERI AND VLAD! Customer service seems few and far between and hard to find someone that will actually stick to their word and give you a call back. I understand things get busy but don’t say “I’m going to call you In an hour and let you know” if you’re not going to. Once again Thankyou Keri and Vlad for making things right with all the issues I’ve had being locked out of the truck due to lack of programming the key code and lack of oil change when I was told it was done.

Inquired about a vehicle online. Got a call with 15 minutes which is normal. Spoke to the rep on the phone and set up a time to look at the vehicle. Got there and was greeted and shown the vehicle. They sent me on a test drive and appraised my trade. Came back and got the numbers and drove off with my new Edge Sport and after a couple of weeks still very happy about the purchase and the vehicle exceeds my expectations. Highly recommend Felix Sabates Ford.

I’m very pleased with the service I’ve received here! Everyone I meet is very professional, friendly, and has a smile on their face. I’ve had everything from basic oil changes to long-term repairs and no matter what their client service is excellent. It’s very convenient for me to check in and either leave the car or sit in their comfortable waiting room and get my work done there. Michael Berrios has been so nice to work with that I can’t imagine going anywhere else now. Highly recommend!!!

An excellent dealership. I purchased a new F-150 and was more than pleased with the experience. They have a pretty substantial inventory, along with many special and dealer modified versions, and will take the time to show you whatever you want. Sales, management and finance were all a pleasure to deal with. I would like to acknowledge Alley (sales), Jason (management) and Jean (finance) for their professionalism throughout and after the sale. I will definitely buy from them again and I would recommend them to anyone in the market for a new vehicle. They take their customers seriously and will treat you with respect and take as much time as you need to work with you. Do yourself a favor and check them out.

My experience at Felix Sabates was great. I gave myself ample time, three months, to shop for the vehicle I had in mind. I visited numerous online sites and nearly all the local Ford dealerships before ultimately deciding to purchase from Felix Sabates. Felix Sabates had a larger selection to choose than most of the local dealership, I felt that Felix Sabates were more transparent than any of the other dealership in explaining and offering the Rebates and the folks there were readily available to answer all my questions. While I will always shop around and do my due diligence to find the best deal in town, Felix Sabates will be on the of my top of dealerships to visit when and if Im ever in the business of purchasing another Ford vehicle.

Brandon was very polite and professional from the time he approached us and throughout our entire buying experience! We never felt any pressure and would recommend him to anyone! Our experience with Brandon and Jorgan made our car purchase seamless. Very happy with the way we were treated by these two individuals specifically and all of the employees at the dealership. It was an overall positive experience!

I had a noise coming from the car so I took it in. Their service department were closing for the day but I had to drive to Chicago the next morning so that was the only chance I had to get my car checked before my long road trip. Michael in the service department was very accommodating and he asked one of their service techs to stay back a little longer to take a look at my car. There was a screw for the engine cover which came lose and dropped while I was driving so they put a new one in its place and fixed it right up. That noise was suddenly gone and a huge sigh of relief for me since that noise would have made me wonder the whole trip if my car was safe to drive. Excellent service.

Thanks for all your help with finding my Mustang, everyone was a great help.

First class service all the way. The concierge service went just as advertised!! My service manager, Bob, called several times to keep us informed about his progress which was appreciated and impressive. Our Aviator was returned by Richard all sparkly clean.Just what we had been told would happen when we bought our Aviator.

Diana was wonderful and extremely patient. My wife and I were not planning on buying a car the day we came to look. Diana and her manager were understanding and put zero pressure on us to buy that day. They were both knowledgeable, too. Mel in finance was also great. The whole process was quick and painless, and within two weeks of buying the car we had our registration in the mail! Definitely recommend Diana.

First Class treatment from initial reception to return of vehicle at end of day. Bobby did a GREAT job taking care of my vehicle, reviewing the completed work, and offering advice regarding future services. The quality of service here rivals that I received many years ago at Felix Sabates Mercedes-Benz when I was driving an MB company car during my employment by Daimler.

My wife and I were extremely impressed with the courtesy and professionalism of the entire staff at Felix Sabates Lincoln. We could not ask for a better exchange manager than Tatum and the supporting staff. The exact car was not on the lot and he worked hard to get one with all the bells and whistles within a week. We were even more surprised to find the new vehicle inside the showroom with a reserved for placard on the dash when we arrived. Just these little touches were unexpected but made a lasting impression. Our next vehicle will come from Felix Sabates!

We had an excellent experience. They were very helpful and we got the truck we wanted. I was dreading spending the entire day there but we were actually in and out in a reasonable amount of time. Our Sales guy Jacob was very professional and nice. The finance office guy that did our paper work was fast and efficient. Overall a pleasant experience.

I took my 2013 Lincoln MKZ in for a recall and also discovered that I needed new rear shocks on the car. I received good service and everyone was pleasant and nice at the dealership. I did not have the shocks replaced at the dealership and took the car to another location and saved $500. I am sure everyone knows that almost all garages are cheaper than the dealer for repairs but Felix Sabates Lincoln keeps sending me emails to review them so this is my review.

We took our 2019 Ford Escape here after an oil change we received from one of those quick stop oil change places. The car had begun to run rough after the oil change, so we had it towed to Felix Sabates Ford Lincoln. Turns out the car had been filled with 8 quarts of oil rather than the recommended 4.3 quarts...Michael from the service center was kind enough to help us out after closing time that Saturday as we had the car towed them. He was very kind and knowledgeable, he also kept in contact with us through the entire process and contacted the oil shop for us to handle the situation.The repair process was completed in a timely matter and the service was great. As long as were in Charlotte, well be bringing our vehicles here from now on!

I had to come for a state inspection and had my car checked for an alignment and a few other items. Michael Santana went above and beyond to provide excellent customer service and was honest during the whole process. He recommended a hold of on the alignment until I receive new tires (my tires are super old so I knew I’d need new ones soon). He even helped me prepare for a trip to the DMV since I had just moved to the Charlotte area.

Shelley was amazing! She truly helped get my payment where I needed it to be and wasn’t your typical “pushy” car salesman at all. I would highly recommend her to any of my friends and family!