I have purchased glasses for several years at Visionworks Denton Town Center. I have only excellent reviews for the products and service at this location. All of the professionals do a great job and show much care in serving each customer. A special shout-out to Lucrecia who has helped me on several occasions to find great frames and the most cost-effective way to purchase glasses. Great job Lucrecia and everyone at Visionworks in Denton, TX! THANKS!

I had an appt with an assigned doctor, she ended up not being available to see me so I saw another doctor and he was not nice. He rushed me, and the process of the eye exam. I wasn’t given many options. The contact lenses I order were absolutely terrible. They get super foggy within hours. I wish I had went back and got a refund cause I spent a pretty penny. Will not return unfortunately.

My experience was wonderful and I enjoyed every moment. Went in nervous and left looking back remembering the passionate LOVE they have for there profession.As a truck driver my life and other lives have been saved.

First time visiting this Visionworks since moving to Denton. The staff was very friendly and gave us all the information we needed. Rosa in particular helped me find the right frames for glasses and sunglasses for an awesome deal! Thank you Rosa and the visionworks staff for an awesome experience. I would recommend stopping by for your next purchase of prescription glasses.

My customer service representative was Lucrecia. She was very patient, kind and very easy to work with. With her help I was able to find the perfect pair of glasses for me in a short amount of time. The whole process was very smooth. I have had glasses done in several different places but because of the great customer service and prices I will be comping back here.

We are new to the area and needed an eye exam for my husband. A friend referred us to Visionworks Denton Town Center. Dr. Do was very knowledgeable and professional. She explained everything proficiently in the examination.The staff at Visionworks was great too. Lori helped us with new glasses that we just love!We will definitely be going back there for all of our eye care needs.

The associates at Visionworks are amazing. They are very friendly and knowledgeable. Lydia has been assisting my family for 3 years. She makes sure the frames look good and the prescription is accurate. She doesn’t pressure you to add extras but she does explain all options. We won’t use anyone else! Thank you Visionworks!

Rosa was super helpful and knowledgeable. She was very efficient and got me taken care of. Highly recommend!

I have been a customer of this store for 15+ years. The staff have always been friendly, eager to help and the glasses exactly what was ordered.Recently I sat on my glasses and the earpiece broke from the frames. I couldnt fix them so I took them in to see if Visionworks staff could. Lori looked at them and said they could not be fixed but she didnt stop there. The frames were 3 years old and they no longer had them in stock. Lori called several stores and finally found them and had them delivered to Denton. A few days later and Im wearing my favorite glasses again.In my opinion, Lori went above and beyond.Thank you Lori!!

I have such a hard time picking out the right frame and color every year but Lydia definitely hit the nail on the head finding me a beautiful gem green pair! I cannot wait to get them back and rock my new frames!! Thank you Lydia!!

I just want to give a shout-out to Rosa. She is always so helpful when we go to get glasses or contacts for our girls or for my husband and me. Tonight she helped me pick out frames that looked great on my face and then found the most economical avenue for me since I was buying glasses and contacts. Thanks, Rosa!

As a person who wears glasses and also has a young child that does as well, it’s super important to me that the people who put me and my daughter in glasses are helpful, kind and knowledgeable. All the ladies are but most especially Lori. Every time we are in there, she always goes above and beyond! Clean environment and a welcoming atmosphere.

The only reason Im giving this location 3 stars is because they no longer offer same day service.. Like really.. Not sure why they took this option away.. Now youre waiting almost 2 weeks..The staff is nice🤷🏿‍♀️

Rosa is amazing! Great service super attentive super nice place and prices are awesome!

Did very well with customer service.also got my glasses to me in a timely manner

Lydia was the best help I could have hoped for! She was professional and fun to deal with when normally it can just be a pain to shop for glasses. I will come back for Lydias help whenever I need it!

Rosa was great! Very helpful and knowledgeable.

I had a great visit. Rosa was very helpful and got me everything I needed. She was very patient with me.

I bought glasses which were lost in the mail. They remade them for me free of charge and I accidentally destroyed those soon after I got my new pair. I thought I would have to pay full price for a new pair but Lori help me get them remade for only 40 dollars. Im definitely thankful and will try not to break this pair.

Awesome! Rosa is the best! Ask for Rosa! She knows exactly what glasses will work for you.

Revisited this Vision works (Denton, 288) numerous times spoke to manager Lori to resolve a credit (Back to me) since my first inquiry 6 months ago and still no resolve. She even said she would follow-up with me for the status and never heard back to this day. Had to revisit store twice with no update. I will just take the Lost and use an out of network provider next visit for my eye care needs. Im sure all Vision works dont operate in this capacity however, I will be visiting another store. 1 Star

I came today to purchase glasses with my partner, who is on the autism spectrum. The store associate working with us was so patient and helpful and accommodating, both with the purchase details and customer interactions. She helped us find the eyewear that fit our needs and budgets best and I appreciated that, but what struck me was the way she really engaged with my partner, making both of us feel at ease and answering the many questions asked. Thanks for the great service, Lydia!

ROSA WAS AMAZING AND SHE SPEAKS SPANISH

Nikki did good job also friendly I would appreciate

Lydia Cook assisted me. What an amazing experience. I hope you keep her in Denton forever!!!!!!

Buy 1 get 1 great savings!

Great experience! The manager Lori Swingle was absolutely wonderful! This was my first time buying glasses in many years and they were all so helpful! I got super cute frames, and Lori helped me maximize my insurance benefits to save money. Will definitely come back!

I have had the best experience at Visionworks!!!! Natalee is very knowledgeable and really seems to enjoy her work. She always remembers me and makes each visit fun! Great experience and I love my glasses!!

The very Rude person ROSA! Is the only reason for the 1 star. My wife and I after standing while others were seated with upclose handheld mirrors, while we are standing there. So being at least 30 years older than the seated people. I asked ROSA if we could sit at a table with a mirror. She said NO!!!You can stand over there infront of that mirror on the wall and try on your new glasses.I said ... when we purchased the glasses we sat with a mirror???And that couple right there are sitting at a table???She said they werent supposed to.Its against company policy.She was very Rude! I really didnt appreciate her condescending attitude!!!I would appreciate the company explanation Please.

I came in today because a cooler landed on my glasses and broke the wire on my frame. I go to the vision works where I live in Colorado so decided to go where I know. I am so glad I made that choice because Michael was exceptional in helping me! This took about 30 minutes, but his continuous efforts in fixing my glasses made for a perfect fix and perfect in customer service! Thank you so much for striving for customer satisfaction!

I walked in and was immediately greeted by Jackie #2. She was patient, funny, and helpful! I asked her to make me look professional, and she had her work cut out for her! She did exceptionally well, and was a pleasure to work with. I would definitely come back for her help! Thank you!

I am very disappointed. My husband looked up what time the store closed it said 7. When I arrived the doors were locked but 2 ladies were looking at me. I just needed to pick up my glasses since I was leaving to go out of town for a few days.

I had the best visit going into this location, everyone was very nice and helpful.Rosa helped me pick out the perfect frames, is very kind, helpful and informative.I definitely recommend this location to anyone looking for a eye place to go lol :)

First time at Visionworks. Service is first come, first served. The wait was about 45 minutes due to reduced weekend staffing and the first group needing service for 3 people in the family. The clerk was friendly, knowledgeable and efficient. Very pleased with the service.

The customer service was amazing! Lydia was able to get me exactly what I needed and she was very friendly. I will definitely be coming back.

Just purchased new glasses for the first time at any Vision Works and I could not be more pleased! The young lady who assisted me was very thorough, knowledgeable, friendly, and helpful! Jackie Hardin was her name and I highly recommend her. She went above and beyond

I had some broken eyewear that I brought in to see if they could fix. The nice lady that helped me out fixed my glasses in under 2 minutes and did not charge me! I was so happy and thankful I tipped her $10 for her time and skill. Loved my experience! Thank you again.

Ordered contacts, was told it would be 2 weeks before theyd be ready. Tomorrow is 3 weeks Ive been waiting on them. I called this morning & was told they were busy helping customers & would need to call me back. Here we are 6 hours later, no calls back. I called again. The lady who answered said they couldnt find my order. (It was under my previous last name that I havent had in YEARS. This was addressed 3 weeks ago when I ordered contacts). Why wasnt my name updated?! Why has it been 3 weeks to get my contacts!? Why didnt anyone call me back?! My order miraculously appeared because they supposedly came in today. Disappointed in this customer service.

I had a super nice time in the store! I was immediately helped and could not decide on a pair. Michael was super helpful in the decision making process and was really patient when I couldnt make up my mind. The whole process went smoothly and quickly, definitely recommend it you need glasses!

Me faith took great care of my daughter and me. I love how nice a time I have while getting glasses. They Take the stress out of the whole process.

I came in today to purchase some glasses, Rosa was extremely kind and helpful! She wants to provide her customers with the best experience! If youre looking to purchase new frames and lenses come see Rosa, shell brighten your day!

Avoid..... Wanted to buy new glasses and get other pairs updated with new lenses. The sales girl priced everything our and said $340.00. I must have said OK too fast, she then said - oh. sorry I forgot to add in the glare protection - it will be $420. I again said OK - she then start sto key everything in and says ok your total is now showing 490.00. Then an older sales women comes over and tells the girl to go to lunch and then writes up my order all over again and now she says the total will be $620. --- for the exact same items ------ I had now wasted an hr. and I told her to keep the glasses and walked out. Went to the eyeglass store next to the Boot Barn on University and got everything and a 1yr guarantee for $383.00 out the door. Dont waste your time with this Vision Works -- They will arbitrarily just jack up their prices on you. Avoid. Avoid. Avoid.

I have come here for years. I have never waited beyond the quoted time for a pick up and have always received excellent customer service. They are quick, courteous, and dedicated to making sure you receive the best service and price possible.

I visited Visionworks in Denton for first time today. Rosa was awesome. Very patient and knowledgeable. She made me very comfortable and my visit there was great. Kudos to Rosa. Excellent customer service. Thank you Rosa

Rosa was my sales clerk. She did a great job. Offered excellent suggestions and kept the whole process very positive. This is my second pair or glasses from them and I highly recommend Visionworks and Rosa for your next pair of glasses.

My 8 year old twins and I went in to compare prices and turnaround time on glasses for my son. I honestly had no intention of purchasing today, however, when they said it would be less than 24 hours and insurance covered everything I said yes!! I highly recommend Rosa, she made our experience super smooth and she has excellent customer service!! We will definitely be back!!

I am very happy with my experience today. Jackie R. was very helpful with helping me find the just right frames, and making sure I got the best bang for my buck. Keep up the good work!Adria

Great customer service. Very friendly. Natalie was very professional and knowledgeable. Definitely recommend this location to others and I will be back!

Great selection. I purchased a fun, glittery pair of frames. Thank you, Natalee, for your excellent help!

Every employee I’ve encountered has been very helpful — and patient!! I must have tried on 50 pairs!! If you’ve never been to Visionworks, they have an awesome selection of designer frames. And when you can get the 2/$49 single vision & 2/$89 progressive deal (once a year 😕) it’s a super deal too! Even with the huge sale, I got BOTH pairs of glasses 4 days early 😎 no complaints here!

Great experience. Rosa showed me lots of frames aqording to what I liked and she made it very hassle free. I was in and out and my glasses were ready in an hour!

Rhonda at the Lopp 288 location was so helpful and kind. Helped me pick out my frames and worked with my tight schedule and budget! The two younger ladies who work with her were also extremely friendly and helpful. I will definitely be going back to this location instead of the one closer to home.

I had a wonderful experience with Visionworks in Denton!! Asked for Rhonda, she is amazing at helping you pick out glasses. Which by the way I hate doing. Everyone is friendly and acknowledges you when you walk in the store and they have a huge selection of frames.

Natalee was amazing! Be sure to ask for her. So sweet and super efficient.

The other day these glasses that I wear for work... Well one of the nose pads fell off. I was like Daaaang this is uncomfortable! This wouldnt be too big of a deal if my frame had like regular style nose pads, but it didnt. It has some kind of clasp on weirdness Ive never seen before. Anyway I went into this fine establishment and Michael helped me out .He was super courteous even though they were crazy busy. Not only did they have the nose pads Id been trying to find, but Michael also replaced them for me and everything. It was awesome! So to sum this whole experience up. Nose pads can be really weird, and Michael deserves a raise.

I always buy my glasses here. Ask for Rhonda, she is fantastic at helping you find a set of frames to suit you. Ive bought multiple pairs here and they have lasted for years. I highly recommend this place!

The staff was so helpful! Rhonda especially. Super friendly staff and almost no wait time. Great place.

This is the second time I’ve had Rosa help me and her customer service is unmatched! She remembered helping me over a year ago and graciously helped me find options within my price range that I love!

Rosa was great! She helped me and did an amazing. Her being bilingual helped quite a bit too.

I have been getting my glasses here for several years. The staff is always helpful and friendly. The wait time is extremely short.

I have never had a poor experience with visionworks! Everyone is always really friendly! I know that if I ever need some direction on what frames to pick, Ms. Lydia is right there to help too!

Management and staff were very helpful with my wife’s vision needs.Also “Rosa” was outstanding with my vision needs.Five pair of glasses so far.

Awesome experience with this location on New Years Eve!!!!I called two other Visionworks locations to see what time they closed. Both said 8pm and 9pm respectively.I rushed to one of those locations and got there just as they were closing at 6pm!!!!I called the other and it was also closed at 6pm.However; this location in Denton assured me they woul stay open until 8pm and they did.And it was not just one person working! The manager and 3 other employees were there all smiling with great attitudes.One lady who started helping me had to go before I found my glasses, but was VERY INSTRUMENTAL in helping me find the right ones before she left!I forgot her name but her service and warm friendly demeanor was awesome!!!She passed me off to Faith who helped me deal the deal.Both this young lady and her manager took great care of me helping me until everything was complete!Faith helped me with an upgrade that I didnt even know I needed but am so glad I got it!I cant wait to pick them up!Kudos to this AWESOME location and ALL the staff that worked New Years Eve!You not only saved me from missing out on using my insurance, but helped to pick a great pair of specs!!!You are the best and most reliable of all your locations to me!Thanks again!!!

Great Service, selection of frames, on time delivery! Professional and helpful sales associates - ask for Rhonda -she knows her stuff!

This place is the best they have my mom a excellent pair of contact good job to them

Yesterday I went in the Visionworks Denton location to see the inventory they had in stock. I really wasn’t planning on ordering new glasses without my family to help with the selection. Instantly I saw frames I liked and was greeted by a nice young man. He offered me a tray to put any frames in I liked and told me he would be back at his desk if I had any questions. After I had selected 10 frames, I went to inquire about my insurance benefits and promotions they were offering. George Carter then honestly critiqued each of the frames I had selected and even went back and found additional frames for me to try on. There was never any pressure to purchase and George explained all of my insurance benefits in detail. While visiting with George he told me he had served our great country for four years in the Army after high school and is now a senior at UNT. He is earning a degree in Economics. Not only do I recommend Visionworks I also highly recommend George Carter.

The staff is wonderful and extremely helpful. They definitely know what they’re doing.

We found great glasses for both of our daughters pretty quickly, and the glasses we ended up buying were ready in an hour, which was awesome! But everything else about the experience was horrible. The process of actually ordering the glasses took forever (at least 10 minutes for each girl just to enter in the order into their system), and, after going through all that trouble to order the pair for my older daughter, it turned out that our insurance didnt cover for her to have the polycarbonate senses, and those frames didnt work with anything else. So, that was 10+ minutes completely wasted when we were already in a major hurry. And, because of that, my older daughter didnt end up getting any glasses at all (because we didnt have enough time for her to look for a different pair of frames, and I knew up front that I couldnt afford to pay extra for what was going to be a backup pair of glasses).Normally, of course, I wouldnt fault the store for the insurance not covering the needed lenses. But, in this case, the lady putting in the order mentioned fairly early on that those frames required polycarbonate lenses and that our insurance might not cover it for her. So, I specifically asked her (several times) if she could check the insurance real quick because I couldnt afford to lose another 10 minutes for nothing and I couldnt afford to pay any extra for the glasses. But, she said she had to go through the whole process of placing the order before she could tell me if the insurance would cover them or not. However, I know thats not true, because, when I walked into the store to begin with, the first thing I had done was walk up to the counter and give them my insurance information to find out what our insurance would cover for my younger daughter. And, they had an answer for me within about 1 minute! All this lady had to do was the same thing for my other daughter (which I would have done myself when I walked in, except I wasnt actually expecting my older daughter to get glasses at that time). So, I can only assume that the reason she insisted she had to go through the whole process first was in hopes that the fact that I had already lost 10 minutes would pressure me into paying the difference rather than start over or walk away empty handed. Which almost backfired for her! It made me mad enough that I almost walked away and cancelled my younger daughters glasses, as well! But, that would have meant I would have had to wait around for a refund, which would have meant that the entire 30 minute process was a complete waste!I should note that this is not the location I usually go to. In fact, when I went in, the second thing I asked was whether or not we could find a pair of frames at this location but pick them up at our location (because, due to extreme time constraints, I was trying to squeeze this errand in between other appointments). They assured me that they could, but also noted that they could most likely have our glasses ready there within an hour. So, since I would still be in that area, I opted to go that route. But, I will never be using this location again.

Mrs. Enawe went far and beyond service. She was so helpful and knowledgeable. My favorite store for glasses hands down!

I visited Rosa in the Denton office last week, after trying to get help from Pearl Vision to no avail. Rosa fixed my drill mount glasses and didn’t even charge me.I returned today and sought out Rosa’s help in purchasing a new pair of glasses and also a new pair for my wife!This is the best customer service I have received in Denton since moving here two weeks ago!

Fast and convenient clinic with a friendly staff. Would highly recommend.

Efficient and polite customer service. Patient and helpful in making decisions.

Awesome place! Folake was so helpful and friendly!

They did a great job with my son and were very quick in getting my glasses fixed with the correct perception

Thank you to Nikki who helped me with my safety glasses from work.They were super tight and she was awesome to help fix them!

OUTSTANDING Vickie and Her Maniger were FABULOUS Billie Jean Haven

Rosa did an excellent job she found the perfect frame for me!!

Rosa was so helpful and knowledgeable, great experience. Definitely will be a return customer

Rhonda was very helpful in assisting me with frames that were right for my face. Had a great experience at Visionworks in Denton.

Loved coming in to get new glasses. Rosa helped me and she was fantastic from start to finish, even when we had a hiccup with my insurance.

Every time I go to visionsworks they have great customer service and they always make me feel welcomed.

Defective product. The frames are fine but the coating on the lenses started flaking after a few months. Went in and the rep told me they were not supposed to do that and he would have a better grade coating on them. After several more months, the coating started flaking off again. When I went back to Visinoworks I was told the warranty was only good for 30 days and they could replace the lenses and give me a 25% discount. Ive been wearing glasses for over 70 years and this is the worst Ive ever had and paid more for them than ever before.

This location is always outstanding! True to form Rosa worked through all the insurance options and got me the frames, lenses and options I wanted at a very low (unbelievably low) out of pocket expense.

Nikki was the most amazing person she called around found my frames that I was told they did not make anymore nikki youre amazing thank you so much keep employees like her around and Im a customer for life..Dee Phillips

Extremely friendly staff, exceptional service, got my glasses within an hour, my new goto store for all glasses needs!

Found perfect frames and ready in just a couple of hours!

I love going to this visionworks they help me pick out the best l frame and lenses everytime I go there

I went here just for glasses and they were very helpful, friendly and nice. It took a while because of insurance problems but they helped me through all that to get me the best deal possible with the least amount of out of pocket cost.

The people here were super friendly and helpful, especially Rosa and Nikki. But I got a pair of glasses with lenses here that the combination of both cost me almost 200$. The lenses cost the most since my power is -11 and they had to be special made, but in less than 6 months, the frames on my glasses broke. What does that say when in less than 6 months my new glasses break when I hardly ever wear them since I wear contacts most of the time? When I called to see if I was under warranty, and could get a new pair if they couldnt fix them, Nikki told me I was and that shed order a new pair for me right away. The next day, Saturday I went in to see if my glasses could be temporarily fixed and the lady that assisted me told me I wasnt under warranty, but theyd give me 50% off. Since they were extremely busy I didnt argue that Nikki told me I was under warranty and paid 34$ and change for the frames. Less than an hour later I get a call saying that I indeed was under warranty and that theyd refund me 14$. My advice? Go here for glasses that you wont mind getting banged up, if you wear them occasionally especially if you wear contacts mainly, if not go elsewhere where your glasses will last longer than 6 months.

It’s ridiculously overpriced. Don’t take our insurance. Honestly worst place to get glasses

The service was amazing The lady that helped me was quick sweet and helped make everything so much easier. 👍🏽👍🏽

Great customer service awesome friendly people!

I love the selection of glasses, they are so cute and the employees are always so sweet and helpful and go out of their way to help! Thats why I come back every year!

The staff was very helpful and professional.

They swapped out my lenses after my frames broke. Fast, friendly, and saved the day

So friendly and good customer service !

Loved customer service especially Rosa who is bilingual.

Everyone is really helpful and nice!

They were very helpful! And professional!

Service is great staff is always friendly