My family have sold several cars to them and were offered fair price and immediate payment. Quick and easy process. Special shout-out to Dylan, he’s the man when you’re interested in selling/buying a car. Thank you to Hopkins Acura of Fairfield for providing professional and efficient service. Will continue to recommended friends and family.

Take the price of your service on Acura’s website and DOUBLE it! These people are crooks preying on people who don’t know how much it costs to fix cars. If you price around at other similar auto facilities it’s less than half the price. They are doing pharmaceutical markups.

We are enjoying our new RDX AWD. We worked with Jiminie Childers who was making sure all our needs were met. He has great product knowledge and is still checking in with us to make sure all is going great. Hopkins is well known for over-delivery of customer service. ALL GOOD!

We have an MDX and an RDX, bought both here. Great service, very nice, good followup.

I had to bring my car in, and leave it, for what turned out to be a minor issue, but the service person, Raquel, was very nice. She kept me updated on the progress of my car after I left. As it turned out it was operator error and it was explained to me clearly so that I could avoid a second occurrence. I was impressed with the patience she showed. I also like the cleanliness of the waiting area.

Dylan Pollard is the best. Took care of us and answered all of our questions stop.

Drove out with a brand new car and a better deal than I started out with. Superb team

We had prompt, polite service and pick up SUV today.

I moved to new area and Hopkins Acura was my nearest Acura dealer. I had my car serviced here for the first time. They finished the job well, which was to work on the airbag recall and done within the time estimated. Personnels were kind and helpful. And there was spacious waiting room. I took a nice nap. In addition to all of these, it was very nice to have the comlimentary car wash too. Its an excellent place to be serviced.

What an absolute pleasure it was to buy my new car at Hopkins of Fairfield. The research I put into what car I wanted and where I wanted to get it was more stressful than the actual experience at the dealership. I can not say enough on how cool, helpful, and sincere it was working with Matt. The guy spoke to me like I was a human being and not just a possible sale that would boost his income. It was a very genuine process. We narrowed my options to a couple of cars and were able to nail one down. Matt was able to give me full attention even though the place started getting busier through the day. He introduced me to the service team including Jessica who kept the good vibes going as she was super nice. It is truly a family type atmosphere inside of that place.. Its simple. If you are thinking Acura, go to Hopkins Fairfield. I had closer options but drove 90min there instead.

Great customer service

Friendly staff. Ordered a few things for my car and for installation. Great work, orders came fast and without asking they gave a promo discount. Thank you!!

We went to Hopkins Acura in Fairfield to look at cars. Not only do they have great cars but they have an even greater team! We highly recommend Mark Barlaan. Mark took great care of us and the deal was smooth and professional. Thanks Mark and we’ll look for you next time too.

Dropped nieghbor here to have car serviced real nice staff

Two weeks ago I walked into Hopkins to purchase a car. Mr. Johnson, our sales person greeted us with a great smile and a handshake. He made the car buying experience so much less intimidating. He was very attentive, knowledgeable, and patient. He carefully explained each step as I walked through the decision making to ownership process. I would definitely go back and, recommend friends.

Very good experience!!! The finance manager Stephen Pino was extremely helpful. I will have my car serviced there.

Great car buying experience!Found a car I was interested in on their website but wasnt sure if it was on the Honda or Acura side. Went into Honda and met a sales associate named Brendan and showed him the car I was interested in. He new right away it was on the Acura side and quickly took me over got the keys and took me on a test drive. I Didnt have to spend a lot of time with back and forth with Brendan to make a deal and was in and out fairly quickly. I was completely satisfied with my buying experience.A few days later I noticed my steering wheel was shaking when I was braking so I contacted Brendan who told me to bring it in. I brought the car in and spoke with Raquel in the service department. She was very polite and friendly and had my car inspected for the brakes. After the inspection she informed me the brakes were worn but not completely and would have to speak with the used car manager for authorization to have them fixed but he was not in that day. She promised me a call back a couple days later which she did fulfill and let me know that she was given authorization to change my brakes and resurface my rotors. I brought in my car and they had it all taken care of in a fairly decent time considering they were short handed do to sick calls. While there they even took the time to add padding to my rear deck lid to alleviate rattling noises I was hearing when playing my stereo.I am completely satisfied with the customer service and experience I have received from Steve Hopkins Acura and would highly recommend them. Trust me I shopped multiple dealerships looking for a car and did not recieve a tenth of the service from any of the others.

Great service team.

The service representatives are awesome. Especially Joel and Jason. They go above and beyond to make the customer happy. I have to say that the customer service here really makes you feel like your important to them.

Ive purchased from 9 different dealers over the years. Nothing has or can compare to the treatment and service Hopkins Acura offers. My salesmen Dylan, was pleasant form his introduction. My wife and I were also introduced us to his GM Matt, who as well was pleasant. The whole time Dylan and Matt focused on the customer experience and not the sell. It took us over six days to go thru the process because of so many questions my wife I had. We explored many of the different options to the cost. Dylan and Matt were patient and answered our questions professionally. This purchase was my wifes, she and I would recommend this dealer if anyone is interested in purchasing an Acura...

I brought my car in for service and Genevieve was in the service department with Acura and she took such good care and was so friendly and caring that I continued to seek her out for as my go to gal. She always explained to me what service was needed on my car and when it should be done. This has lead to a complete confidence in her recommendations for my cars. I purchased an MDX for traveling and again Genevieve has always made sure the car is ready for my trips. The reason I know the difference from having Genevieve is she was on vacation one time when I brought my car over and even though the service was okay it was the excellent service she provided for me. She has always gone above and beyond. I know I can always get an answer from her on any concern I have about my vehicles. Today the difference is where you take your cars to be serviced is the people that take good care of your needs. Genevieve made sure I was introduced to Mike your manager and I had such a wonderful experience from him as well and that I know he will back her up when it comes to any kind of help at the dealership. It has been a pleasure doing business with the Hopkins Acura family for over 5 years.

Very friendly and helpful

Great workers here! I love getting my cars survived by the acura team. They are always knowledgeable and very helpful when I need it the most.

We have been a client of Hopkins Acura for 15 years. We have been very pleased with their customer service team as they have always been very courteous and helpful. Joel is a pleasure to work with and always takes care of our vehicles. Very prompt and always keep us up to date on whats needed to keep our vehicles in great operating condition.

They will go above and beyond to help with making your purchase new or used something that you are satisfied with. Great customer service!

Great customer service here am a return client for a used car.

Best service dealership.

Not happy, they never found our what was wrong with my car, need to take it to another dealer! Car came back dirty, foot scuff marks in the drivers side, outside of car dirty, when I take my car to Reno Acura, it is always spotless! Just had to ask for a summery printout on what they did to the car, not even a car left behind in my car.

Great customer service

Mike Nau the best car dealer in the world. Thanks 5 star experience

Joel Short is a good man. Takes great care of me every time I need any service. A+

They have the best customer service! From the availability of service appointments, them greeting you as you drive up, all the way to the shuttle service.Always impressed with them.

Awesome service! Unsurpassed customer experience. A pleasure to do business with. Keep up the stellar service! Cheers!!!

Good service in parts dept

My husband and I walked into Acura just to look at the newly designed RDX. We fell in love with this car but were going back and forth between a GLE and RDX. Max, our sales guy was great at Acura. He answered all the questions that we had and just had excellent service. We literally made 5 trips before we made up our mind. His manager Phil was also amazing. These two helps us a lot with the purchase of our first car together. I would highly recommend this place, I would also highly recommend Max as well.Thanks Max and Phil. We love our new vehicle and very happy that we randomly walked in. We are extremely happy with our buy, and your service.

Friendly parts department with competitive prices and good stock.

These guys sold me a car that was totaled then tried to sell it to me as new?? SERIOUSLY HOW DOES THIS HAPPEN?? Avoid this dealer at any cost roseville beat their price every time..

Went to Acura for a recall on my TSX. Joel Short, the service advisor, was very attentive with any questions and concerns that I had. He was Great. While waiting for my TSX, we test drove a 2015 RDX, ended up leaving with a leased 2018 RDX. WHAT!!! REALLY?!!! Dylan Pollard, the Sales & Leasing Agent was very informative and easy going. He listened to what I was looking for, and there was no pressure. Overall, our experience at Hopkins Acura of Fairfield was AWESOME!!!!

They are so friendly and quick with getting your vehicle back to you when in for service!

Weird as hell

Great service and selection of cars. They can order a car to meet ur requirements.

Hopkins Acura is the epitome of the greatest of customer service you can get

They started on the car right away only had to wait about 1hr for a regular service. The place is nice and clean with comfortable seats

Great experience 👍

I like the atmosphere and the people at this dealership

Pretty clean shop, not sure on repair/maintenance costs. The people seem pretty friendly.

It was a great experience

Great customer service.

Very friendly service staff.

Very professional and Super customer service...If you need a Acura dont drive around visit the real team and confirm for yourself.

Really tried to low ball us on a trade-in. If they can’t be fair on a deal, best to avoid them altogether.

Issues resolved