I absolutely love this Verizon. I was assisted by a young man that was very well-mannered. He helped me with what I needed and was very kind and understanding. He even opened the door for me when I was leaving the store. THIS is the kind of customer service we need nowadays. I am very IMPRESSED and very APPRECIATIVE I ended up here today. THANK YOU! :)

My experience with Verizon sales rep over the phone was fast and easy. Loved the options and speed of processing what I needed. Thank you!

Amanda is a hard worker, and extremely professional, and helpful. She is a valuable asset to any company, and her customer service is top notch. Thanks for making the transition seem less.

Brian was our sales representative and was amazing! He was very informative and helpful when it came to us deciding on a phone. We got in just before the afternoon rush and although it was very busy, he did a great job with multitasking between helping us finish our transaction while answering his coworker’s questions.

Amanda was a big help! She was patient and got me the best deal, really appreciated her. Thanks Amanda!

Will never step foot in here again! Amanda will scam you out of your money! She tells you the accessories are included in the out the door price, I asked her how much without them and she kept insisting that I had to buy them, if not she wouldn’t be able to sell me the phone and to do a in store pick up instead. Horrible customer service. I have been coming here for years and never had this happen to me. My career is sales and in my years of experience as a sales person, the point of “sales” is to sell the customer items. Not force them upon the customer. That is not a sales person, forcing someone to buy accessories. How is this place ok with doing this? How are you selling me something If I have no choice in buying them or not? I called a Russell cellular in another city and they advised me that it’s not required for me to buy the accessories. Horrible horrible. She needs to be talked to.

Amanda was very helpful and informative. She spent a long time making sure that my claim for my iPad went through smoothly and got me a good deal on an Apple Watch. I overall had a great experience and highly recommend this store.

Tanya Rocks!! She was great and very patient setting up our phones. Found the best deal that worked in our budget. Will come back here when I need a new phone. Thank you Tanya!! Val and Eric

The Clovis Ave. & Kings Canyon location is awesome. This is the only location that I go to even though we have a Verizon closer to home.Paul & Amanda are awesome! I went in twice within four days for two different purchases. These two individuals are patient, helpful, knowledgeable, funny & really easy to speak too.Unfortunately, they are clearly & noticeably understaffed. On both days, they had customers waiting to be attended too and they were STILL kind, extremely respectful, PROFESSIONAL & communicated well with everyone who walked in but AGAIN are VERY short handed. I hope the store to get them help ASAP!!

My husband and I had one of the best experiences where customer service is displayed. So not only a retail experience, but over all customer service in general. If we could’ve tipped Niko, we would’ve tipped him generously. Let me start by saying we went to the CORPORATE STORE located in Clovis Sierra Vista Mall Plaza. They turned us away, we’re not helpful and seemed so lazy. So we drove all the way to Kings Canyon and Clovis location (privately owned) right before closing and we received the best customer service from Niko possible. Not only did he handle our transaction well, but was able to multitask handling other customers with a great attitude and being efficient. He made our experience truly exceptional. He’s the man to go to when you go in and role model of what employees should replicate. He deserves a raise for sure and all employees need to be trained like him. He was friendly, efficient, great sales person and took care of all of our needs. He is the only reason why we truly made our final decision in switching to Verizon and not only that but upgrading both of our phones and selecting the highest plan. If the other store had employees like Niko, they wouldn’t have lost our business. Niko is greatly appreciated and should be recognized for his exceptional work ethic! We are now long term customers ✅

Amanda was INCREDIBLE. She was very knowledgeable, personable, and friendly. I would recommend her to EVERYONE.

Paul went above and beyond customer service. He came back at an appointment time that was good for me. Thank you for explaining everything to me and I love my new phone. Job well done Paul.

Shoutout to Paul for the hospitality I was without cellar use for 3 days an he introduced me to the upgrade for only 26$ an put me on game to what the galaxy fold can do I was highly impressed with what the device can do an also how I was treated as a customer I felt more then welcome to the point where I came to Google to leave a review, I usually dont do this but once again shout out to Paul

Amanda was exceptionally good . Extremely patient, courteous, knowledgeable and eager to help . I saw how well mannered she was with and attentive to everyone while helping me get a new iPhone and all the nitty grittiy that came with it. She gav me 2 solid hours of her busy time till everything went to my satisfaction.The service she gave me was more than I would expect, other associates were working as a team . I wish all the staff well .

Amanda was great. She was patient with my phone issues, we were able to laugh, have great conversations, and I ended up getting four new phones than three.

Great customer service. Amanda helped us with all our questions and concerns.

Paul helped provide amazing details about the Samsung galaxy note 20 ultra and he was able to help me with tips on what to do with the phone especially the screen protector. He was very helpful when I have questions to ask regarding trading in my phone. Highly recommended!

She was extremely patient and professional with us!! Answered all and any questions that we had and gave extra information that were extremely helpful!

Paul was awesome. Bought my new phone and he had it up and running in 10 minutes. It would have taken me at least a day! He was wonderful!

Brian was very helpful. Went above and beyond to make sure that I found everything I needed.

The service was great but it took almost four hours and I was told that both phones upgraded would be on a 24 mo. plan which the rep even wrote down. I got home, logged into my account and one plan is 30 mo. Now I have to take more time off work to go back to fix it. I purposely got the phones because of 24 mo. I have no problem returning my phone. This happened two years ago and I will not go down this road again. I even went to a different store this time and now same issue.

Went to this store for the convenience, close from my work. But the experience was wonderful as soon as I stepped out of my car. The workers greeted you outside and waited 1 minute. I went for just a charger for my sons phone and the worker Brian was nice to help me. He gave me options and also directed me to get a discount each month for working where I work. He didnt have to say anything but he did and I appreciate it very much. I will recommend and also go back to this store.

Went in to add a line to my account today and the guy tried to upsell me into buying 3 items that (quote) “MUST” be purchased so I can add a line to my Verizon account. I said I didn’t want to buy those I just want to add the phone and he said it can’t be done without first buying there promotional 3 items. What a joke. Went online and took my business to their Corp store in blackstone paid 98.with some change to add on the iPhone to my account where I would of paid 240 with Russell. What type of managers hires this people? The Corp store said they are crazy for pushing such upsell tactics. Beware

I was pleasantly surprised with the professionalism shown by the Russell Cellular staff members that helped me. One of the things that customers HATE about cell phones are the plastic, phony sales representatives in the corporate storefront offices. The Russell people didnt make me feel like that at all!Being older I appreciated the extra time they took with me to make sure that everything was set up properly and working correctly before I left the store - if it wasnt, I was sunk. However, there have been times when I left other stores and things WERENT done correctly and I had to go back. You can imagine how angry I was. Not so at Russell Cellular.If youre looking for new phones or a new carrier, Id advise you to check out Russell Cellular (a Verizon carrier). I lucked into them and I expect that Ill be be staying for a long time.

Amanda is a 10 star ultimate employee!...Hard working problem solver.My day way easy and relaxing with Amanda tackling my transfer from AT&T to Verizon with account code issues.Thank you for the great service!

Its nice having knowledgeable staff. Amanda catered to my needs definitely will be back.

Amanda was really helpful and kind helped me get what I wanted in minutes thanks so much.

I didn’t like how the girl added the case and glass and said it came “included” with the phone. In which I didn’t want one because I can find them cheaper and then I get a text saying there was insurance added in which I didn’t ask for. It’s unfair there’s need to be something done. Be careful and make sure to tell them you don’t want insurance or accessories.

Went in just wanted someone to help explain why my bill doubled. The associate that help me didnt even try to help me. The associate told me it cant be done at the store level and made it sound like your bill is it is what it is. After that experience I plan to close my account as a long time customer. Called customer service and it was a whole different experience. They thoroughly went over my bill and explained what happened and made my concerns felt important.

Terrible customer service for a third party Verizon provider. The young lady helping me with my cell phone was rude the entire time she was helping me (eye rolling, taking deep breathes). I was not aware that this store was a third party provider until she pointed to the small sign posted in back of the store and that there was a $25.00 fee for her help. I paid the fee but the store needs to post their service fees as a third party provider. Store also needs to post a sign outside their business stating that they are a third party dealer and not Verizon Cooperate store which is misleading to customers. You can get better customer service and prices at a Verizon Corporate store guaranteed!

Definitely a 5 star rating for Nico, the Store Manager. He did not give up and was very patient fixing my Samsung issues. Was not an easy fix but he got it done. He is also very kind and considerate. Customer service is getting to be a lost part but he was the best!

Awesome experience. Fast and made us feel comfortable

Awesome customer service brian was awesome!

Great place! The workers here are always extremely helpful and willing to go above the normal standards to ensure that you have an easy shopping experience. The make bill payments pain free and fast and they take cash payments as well. Unlike the river park location these employees are knowledgeable on the products and plans they offer and are always friendly and welcoming! If you like great customer service with fast and friendly employees then you just have to shop here for all your Verizon wireless needs

Amazing!! Paul was awesome! Above and beyond service they do everything they can to make u feel welcomed and at home when discussing the topic.

Niko was helpful, efficient, and willing to tackle the task after being turned down from a corporate Verizon store. In my honest opinion, Verizon needs to employ individuals like Niko. Best customer service I have ever received!

Upgraded from an iPhone 8 to an iPhone 12 and after 2 hrs of switching phone plans, we finally got to activating my new phone. I logged into my iCloud and all and the guy told me I was all good to go, but once I got home I realized I had no service and couldn’t make any calls. My phone WAS NOT activated actually and I had to go back. I know I should have checked at the store to see if it was working, but I trusted that this guy knew how to do his job. Guess he didn’t.

Niko did an awesome job. Great Customer Service. Monica was very helpful too.

Had such an amazing experience with Niko! He help me so much fixing a problem and helped me set up a new plan and phone. Overall he did a great job!

Brian did a great job. Answered all of our questions! I highly recommend talking to Brian!

Amanda did a fantastic job. Very pleasant, informative & professional. Shes a keeper? 😉

Amanda was great! Helped me out on all I needed and very friendly with good customer service skills.

Great customer service! Brain was very helpful and friendly. Had a great experience and will be going again.

I had an amazing experience with Matt! He helped me restore my information from my old phone and setup my new phone. Matt was great 10/10

Right when you walk in the store the employees are so friendly and welcoming. Keyto helped us with five phones and was very patient with us. I was very impressed with him. Thank you for the good service.

Niko was incredibly helpful in assisting me in upgrading my phone. Highly recommend!

NIKO was amazing! He was able to provide great service and an even better deal! I am really happy to have made the switch and he just made it so much easier! Thankful for all the help!

Went in a few days ago to start my new service with Verizon and the guy who helped me and my husband literally kept telling me to just keep my phone rather than upgrading when I repeatedly told him I wanted a brand new phone. He was literally no help and proceeded to act rude with another customer.

Kelsey was super helpful, knowledgeable, friendly, and patient with me. She was happy to go the extra mile even when I came back later with a technical issue she helped me solve even though it was a manufacturer problem she knew how to fix it. I highly recommend this store if you’re in the area. I will continue to come here. Staff was also very friendly and professional on an iPhone launch day. They even opened an hour early anticipating the launch in their awesome looking remodeled store.

Best Customer service experience Ive ever had! Cat was very sweet and helpful. She made me feel very comfortable with my switch to Verizon service. Thank you for hiring her.

Very quick and easy process! The staff was super helpful and friendly. Amanda was awesome to work with:)

If I could get a zero it would have! Ordered two phones yesterday online to pickup in store. I got an email this morning saying they were ready. My husband drives out there and they were so unorganized that he couldn’t select the curbside pickup on the device. They come out and give him one phone and he tells them it’s two phones. I call the store and Amanda tells me that she has to cancel the second device because the phones in stock were for their customers. Ummmmmm? Am I not a customer who has been with Verizon for almost 9 years now? And I was adding a new line of service too! I told her it was their job to call the customer and let them know that 1 device unavailable especially if I was trying to get the BOGO promotion. So I told her to go take the phone from my husband and cancel it all. Horrible horrible experience!

Niko took great care of me! Exceptional customer service.

Mathew is a great sales associate! Very helpful and friendly. Thank you for everything!Everyone else working was very friendly too. Great customer service all around.

Entered this establishment to pay my bill and wasnt even greeted when I walked through the door. The employees were obviously busy handling the customers they were attending too, but I wandered around the store for a good 2-3 mins and still no we will be with you soon or anything along those lines. Ended up leaving. Why bother

Had a great experience at this store. Nicolas was great and did a great job explaining everything and getting us set up with our new phones.

Great experience with Amanda and Kat! I have never assisted so well in a Verizon store before! When I come back Im going to make sure to ask for Amanda or Kat only!

Best Verizon experience ever, beautiful new phone, easy & efficient set up process, so refreshing to get a sales rep like Keyto. If you want a great experience & stellar service with a rep who actually hears what youre needing & cares enough to deliver it, then Keyto is the guy to see. No joke, dealing with this rep at this store was reminescent of the old Verizon way when you didnt mind paying a little more for alot of extra customer service, A+++++ in my book!!

Let me just say customer service was fantastic!!!!! 100 out of 100. I definitely recommend going in if you need help with anything. They got to us right away and just had great energy. ☺️

I was helped very quick ! Nice store manager, Nicolas, was very helpful and made the process fast and easy. If you guys need help go to this guy. Thanks Nicholas

He was very friendly, polite, and patient. He was able to make sure I got the phone I wanted . I left a happy customer.

MJIA provided me with wonderful customer service. I upgraded my phone and purchased a phone case and screen protector. She helped me by putting my screen protector on and transferring my data to my new phone. I appreciated her courteous and friendly help. I would highly recommend this location and customer service representative.

As soon as we walked in she was so friendly, she asked what we looking for and she was able to explain with patients whatever we asked about and more which I loved. Ive never been to a phone store with such friendly helpful staff willing eager to help a customer. I definitely would tell my friends about their store and PLANS

Quick, convenient, and courteous service.

Took my neighbor,they were the only Verizon store in the area, that treated a Senior with respect!!!!! Thank you!!!

Jasmine is awesome!!! She was able to answer all are questions we had. Jasmine has a creat costumer service and positive attitude! My husband was able to get the iPhone 12!!

Great customer service. Malik did a great job!

Had to upgrade my phone, Kelsey was very knowledgeable and helpful. I explained what I used my phone for and what was important to me. She showed me phones and explained my options. She also set up the new phone and transferred the information from the old phone to my new one. One very happy customer!

Christopher was very friendly and helpful when I came into the store, needing a new protective glass cover for my phone screen. He didnt think the right one was in stock but he looked and looked and finally found one. He gladly, expertly installed it and wished me a good day on my way out of the store.

Kat helped me out with my iPhone purchase. She explained all the options and I felt comfortable with my experience

Best customer service ever . She was very patient and really helpful .

They always help me with my business issues, very polite employees.

Robert was extremely helpful! I went to 2 stores before going here and didnt get helped out. From the very moment i walked in, Robert welcomed us into the store and knew exactly what he was talking about. I am definitely going back to this store! Thank you so much Robert, you left a customer extremely happy

Kat and the assistant manager were very helpful, they got us what we needed!

After going to several Verizon locations and dealing with unpleasant staff, I was relieved to go into the Kingscanyon location and have Chris and another gentleman whose name I did not get. They were both so helpful and just before helping me out they helped a customer who was very difficult and saying she was calling corporate on Chris and since I watched the whole incident I made sure to take the time to do this so he does not seem like an unhelpful employee because that is far from the case. Glad to know this location wants to help and doesn’t make you feel like an inconvenience.

Excellent service and very courteous

Staff was very kind and helpful assisting in getting my new iPhone. Will be returning to this store! 😁

I had an awesome experience, Matt was very professional and handled our account with ease.

They will not allow you to fully purchase a phone. They force you to get the service inorder to get it.

Didnt even try to help

Awesome customer service.

Kelsey was the best help getting me my new phone and made sure I got all I wanted THANK YOU KELSEY! Give that girl a raise all your employees should be more like her 😁 true story

Great customer service

Every time we come here they never greet you or ask you if you need help they just ignore you and act like your not there poor customer service skills I would rather drive to the actual Verizon store then come here again

I visited this store with my family and was not pleased with the experience. I walked in, although busy, I wasnt acknowledged upon entering. There was female employee wearing a face shield who was rude and impatient (not one smile). I left the very unwelcoming environment and dont plan on returning in the future.

I will highly recommended anybody to ask for MJIA ! She made me feel like family! Her experience on iPhones is top notch! Her professionalism was more then anyone could ask for!

Brian, Mjia, and Aly were absolutely delightful. Such a helpful bunch. Made the whole transaction so easy. I totally recommend coming in and asking for anyone of them.

I wasn’t sure how long of a wait it would be w the covid situation but it was very fast. Niko was informative, very helpful and all around a joyful experience.

Kelsey and Brian delivered the Best customer service!! Great job!

Thank you Brian for helping my Fiancé and I today, I appreciate your time and efficiency!! Super happy with our new iPhones!

Very helpful and easy process

In and out, got helped by niko and he was just the best.

Great Job to Bianca for the help

Had a awesome time!!! Left feeling like I have new friends!!! 👍🏼🇱🇷

Great customer service

Awesome workers, great customer care, very professional. Thank you to the team; Niko, Xzavier, Brian, and Ally

Ask for Ryan. He was extremely helpful when I visited this store and super friendly. There were a few other employees standing around and only helped people when he said loudly that someone would be with them shortly. Hes very easy going and I was done and out with new accessories for my phone in about 20 minutes.

This store is very helpful, got my new phone up and running fast. Thanks to Kelsy, Ally and Mjia.

Xavier was a pleasure to work with. Thorough and helpful.

Awesome serviceAnd they ported over all my information to my new iPhone 😁