Nice place they offer all kinds of things you can get like anti this anti that but all that anti comes at a great cost. My wifes glasses cost $958. before insurance and $480. is what we paid and I was like wow glasses are high. Well I got home and found out I cant go there and take an eye test and bring the results home and order everything my wife wanted and then some and it was only 100.00 so nice place just way over priced.

I went today 09.02.21, my glasses broken.. i know i need i new ones. But the person ( white overweight person), was really rude. She told me i need to go the eyes Dr. When i bought my glasses, i told her her is in west Virginia.. she told me several times.. you has to go there.. cutting my conversatioon. Terrible customer service.I will NOT RECOMMEND ANYBODY GO THERE! Awful experience.

I have gone here for along time (when it started in Dover Halpren with the union) always pleased with Dr. This year I wear contacts and have ins.so it is important to be seen before script runs out or no contacts have to wait this year I was told no apt till Oct. I go on line got appt next day WHY?PM

Excellent comprehensive eye exam. I left well informed about many aspects of my health. Thank you

Everyone was very professional and helped. Im very happy to be using your company.

Excellent service- very contentious about sterilization and masks. I had the most thorough exam Id ever had - thank you Dr. Lee - the employees are very pleasant and helpful.

1st time in by recommendation of a friend and was very pleased! Whole staff were great and explained everything

I could not say enough positive things about this My Eye Dr. location! First and foremost I would like to thank the office manager, Kailyn(?) after a sticky situation with my insurance she went above and beyond to ensure I could still receive my eye exam last week. For that matter, every other employee was just as warm, friendly and professional. I came to the appointment with my 9 month son (and I realize a baby tagging along to an appointment such as this is not ideal) so Im just extremely appreciative for everyones pleasant disposition, etc. Thank you all for an all around wonderful experience!

Goodwill is a priceless tool that a company earns. Today my eye dr Georgetown earned mine. Due to some lab problem with my glasses, my prescription was delayed. But due to strict guidelines, my glasses werent correct.The office in Georgetown made it right. I want to thank everyone there for their concern and help.

Be prepared to wait long past your appointment time. Update 7/19. They promised a follow up call to resolve the issue and never bothered. Its been a month.

Recently moved to the area. Wanted to go to a my eye dr because they have my records. I had the best experience of any eye appointment to date. Everyone was friendly, knowledgeable, helpful and professional . I will continue to go to this location.

Apparently I maybe the only one with a bad experience. I have never ever done this before.I the beginning everything was good. They welcomed me, made me feel comfortable. I specifically told them that yes I do have insurance, but I know that somethings may require a co-pay, so if there is going to be any kind of co-pay, we would have to reschedule because I was not financially ready to pay them at that moment. They said no, what you are getting done will not require a co-pay of any amount. So i said great, so we proceeded to go to the back and after the first initial eye exams, the doctors said that she would have to do another test. I said that is fine but as I said before, if it requires a co pay, please dont do it now and i will reschedule to get it done.So they proceeded to some other test, but by this time you would think that they got the hint. I go to check out and of course the say that I have a copay. Needless to say, I was confused and angry, but here is the real reason I am writing this. I told her that I did not HAVE IT AFTER ALREADY EXPLAINING ALL THIS TO THEM SEVERAL TIMES. The reception proceeds to tell me that she will not be able to let me leave in front of other costumers. I was embarrassed and sooo angry. I ended up leaving anyway saying that i would pay on Friday.I pray that nobody ever goes thru this, because I will step in to that place ever again.

Cant speak for the others, but, my family and I have had very good experiences at this site. Thats 4 people, for 2 years.

I am a patient at the Georgetown, DE location. I went in yesterday to order my new lenses and was told by the general manager, Ernest, that he needed to take electronic images of my glasses. Thinking nothing of it, I handed him my glasses with zero scratches and when I received them back twenty minutes later, the right lens had at LEAST thirty small scratches, making it impossible to see out of. When I brought this to his attention, he did not apologize or seem to care; the only excuse he offered was that they must have gotten to close the heat source. I am now stuck with my backup pair that I cant wear for more than two hours without getting a headache until my new lenses come in. After contacting them today, they did not offer any compensation, apologize, or even seem to care. How is this appropriate business practice?! I will be contacting corporate on Friday to reach a resolution.*I would give them a zero star rating if that were an option.

Not very happy with my experience there. The frame selection is very limited and does not include current trends in eyewear. Staff is not knowledgeable and just generally uninterested with customer needs, concerns, and or questions. Needless to say this will be my first and last visit with them.