Verizon sent me here because they didnt have any phones and Im glad they did. Very helpful and polite. I wish I could remember the name of the employee whom helped me because he did a great job.

I am starting the process of finishing the basement in my new house and had planned to spend between 15 and 18 thousand dollars on items such as 4k projector, screen, receiver, speakers, cables, power conditioner, service plans etc. I visited your location around 6 pm on 1/19 to view all or at least some of the items in person. I walked in with moderate to high hopes. I had worked at an electronics store many years ago and heard from coworkers that Magnolia was a high end retailer that prided themselves on quality and knowledge.My expectations were shattered almost immediately after waking into the magnolia section of the store. I have worked in the service industry for over 20 years mostly in retail and this was one of the most disappointing experiences I have ever had or witnessed. I was expecting a few projectors on display to be able to compare quality. There was only 1 on display and the quality of the source feed was poor at best. There was another table style projector that had a frozen feed so I couldnt even view a source. Im not sure how it can be expected of a customer to spend thousands of dollars on a single item when they are displayed so poorly. I was discouraged but decided to continue my search for the other items. Next was the audio. This is where the majority of my budget was to be spent as Im well aware that audio does more for the experience than video will. Yet another disappointment. The majority of the receivers were inoperable so demonstrations were not possible. On top of that the visual presentation was horrible. Empty shelves with just a mess of wires exposed. I know that there are panels designed to fill in these empty spots as to clean up the horrible mess.Next was a sound bar for my bedroom set up. I was excited to try out the def tech bar which was inoperable as the feed was yet again frozen. Then I went to look for the sonos and it was nowhere to be found. How is that possible?Keep in mind that I was in the magnolia area for well over an hour and not one time did I see an employee. Not a magnolia employee or a best buy employee. In fact the only time I saw any associate was when I was leaving and that person was directing people on where to move products.Not only could I not operate or view any of the products, I was never spoken to and the store was horrendously unorganized.While I understand the difficulty during a pandemic, that is no excuse for this type of experience. The closest example I can give is when toys r us was in liquidation. It was a mess but at least their employees still cared. Think about that. Employees that were days away from no longer having employment cared more and had more pride than anyone working in a high end electronics department.I was planning on placing an order within the next 14 days for around 15 thousand dollars but instead left with a 25 dollar video game for my son and a horrible taste in my mouth.My hopes are that you will be as disappointed as I am with how my experience went. I would suggest investing a solid 8 hours fixing the horrible displays and investing in some quality employees and better training.I cant imagine there is much profit being generated in such poorly run department. If there is, it is by pure luck only.Overall one of the most disappointing, disgusting experiences Ive ever had.

Awesome electronics