This team was so helpful. They even stayed late to make that everything was taken care. I can tell they care about their customers! Very happy I switched to t-mobile. Would recommend. Thanks team!

📅 Date of Visit: 9/24/2020💬 OVERVIEW - 5.0Came here to adjust my phone number, Im on a family friend with a friend and they switched their carrier to T-Mobile and (my friends) didnt think to ask if I wanted to keep my phone number of 14+ years.🗺️ LOCATION - 5Ive noticed this T-Mobile store several times as Ive driven on the busy State Street, however, it has always been a Sprint store, up until their recent merger with T-Mobile.💲 PRICE - N/ADidnt buy anything at this visit, it was just trying to get an issue resolved.📞 PRODUCT/SERVICE - 5I found the service amazing both times I visited in the day.📢 POINTERS/PERKS - N/AIm not sure what the pointers or perks would be other than I know T-Mobile has some amazing deals on Tuesdays...🧑 EMPLOYEES - 5This is what I was most impressed with was the employees. They were very friendly and helpful as well as efficient. The first time I came in I explained my situation and the young lady was willing to help me, but unfortunately I didnt have everything I needed. When I returned I was helped by Thomas (at least that is what I think his name was), he helped me to the best of his abilities, and helped me troubleshoot how I could reclaim my phone number then hooked me up with the Customer Support number I needed to call to get things resolved.

Excellent customer service and they explained everything until I understood. These guys were great!!!

The store was pretty empty when I got there and they helped me quickly. There were a few hiccups in the process of setting up a new plan but I got a new iPhone for close to nothing

If you bring your phone to be fix it, the rude technician will let you know they don’t have the parts and can’t help you… of course the unprofessional team will be very rude and terrible with you!!!

Please never go to this place !!!! Worst customer service, how do they are open to the public ???

Very professional, courteous and knowledgeable.So glad theyre only 5 blocks from my house.Highly recommended.

Super professional service!Thanks Cassidy (manager) and Hunter, they make everything possible !!

I spent over 5 hours on the phone with T Mobile customer support and decided to go to this store as a last resort. They fixed it in 5 minutes.

The technician Kyle was very good at what he does. Help my wife format and transfer data to her new phone.

This is the ONLY place I can get my phone fixed! I have a Samsung Galaxy S20 Ultra. I pay insurance for a reason but everytime I go there and ask for them to fix it, they dont have the pieces. I am extremely disappointed as it would only cost me $29 yet I have to pay $300-400 to get it fixed elsewhere. This is annoying.

T-mobil is great, I hope I can switch from sprint to T-mobil when my contract expires.

Terrible location, would recommend driving 10 minutes to any other location. The employee lectured my husband about discontinuing the service. He wouldnt accept returning a phone. We wanted T-Mobile but they couldnt help us because of Sprint. Called and talked to corporate and the apologized for their employee being unprofessional and unwilling to work.

Solid people in the store, they have some amazing staff and technicians. There are always options and they are willing to help lay that out for you

Every time I come to this store I leave with absolutely no complaints. Every employee that has ever helped me has always been super helpful, knowledgeable and they just have a way of always making sure that you feel like a valued and important customer. I spoke with a gentleman named Braeden Edge he literally took time to answer ALL my questions and helped me figure out which phone fit best with what I was looking for. He knew every phone in detail that I asked about and best of all I never feel pressured into getting anything. So thank you guys for such amazing service all the time

Huge shoutout to Tanner (and the floor lead that night). Some of the best customer service I’ve experience ever. All the employees we interacted with were down to earth, personable and kind. Definitely a family friendly business. I highly recommend this location.UPDATE: The Sprint network is HORRIBLE. It became a safety hazard for my job. Wouldn’t recommend this carrier to anybody. Go to Verizon for reliability. Verizon ended up being cheaper for me even though they have less perks.

Today Jordan and David who are normally at the Orem Center, Street location did everything possible to get my business up and going again with a cell phone that one of my amazing employees lost. they truly have to think outside the box due to multiple limitations with Sprint corporate to let me walk out the store with the phone. Truly appreciate their service. And if you need a great car come down to Premier auto in American Fork.

Loved it. Need screen replaced, work done well in 2 short hours.

Kalab was super helpful. The best customer service I have ever had since being with Tmoblie now for 8 years. Will for sure go back for his help .

Had a great experience at the store today. Have gone to other sprint stores in the area but this is the best one by far. Josh was very helpful and very knowledgeable about all his products. My situation was kind of a pain but he had it all figured out in no time. I will definitely will be back

Andy is the man! I got a phone and didnt end up liking it and was patient and returned and we end up getting a different one which has been great. My visit was probably 3 hours unfortunately, more so my fault, but was patient with me and was knowledgeable and at the same time was able to help his fellow co workers since he seemed to know all the answers or at least be the problem solver. Highly recommend, both Andy and Fano were huge helpers in getting the best phone for me.

Mason was AMAZING we spent all day at the store and he helped us with every single thing we needed. We put him through the ringer with our complicated needs and he had a positive attitude and never got frustrated or made us feel like a burden! Everyone on the staff is kind and very helpful! I never write reviews but I was so blown away by the outstanding service of the staff! Would 100% recommend going here! Super happy! Thanks for everything!

This store is a jock....who is possible one store is out the screens for over a week and also when you bring you phone for repair the technician just look you phone front you and don’t resolve your problem so don’t wasted you time here look in other stores they have better service.

Riley!!! The absolute coolest. Best service experience I’ve ever had.He is the most helpful tech person I have ever had the pleasure of meeting.Somebody give him a raise, he goes above and beyond what is asked from him. Some people just look at it as a job but he’s been there a long time he tells me, and he has stayed for a reason.He genuinely cares about fixing your phone problems, and there is no way I could ever ask for better service. Seriously though. If you go here, please ask for Riley, he is the man!!

Seriously the best customer service and people! Connor helped me out and was awesome, patient, and helped me choose the best upgrade for my phone. I’m so happy with my results!

Hate to say it, but I have not had any good experiences at the store! The only place I can compare it to it going to get your driver license. We all know how miserable that can be. To be honest, I have had more pleasant experiences at the DLD than this sprint store! Every time they just tell, “give me a minute, sorry it will just be a minute.” Then, they can’t figure out the computer so they have to find someone else! The most recent experience, I spent an hour just while they tried to figure out how to order a phone they did not have in stock. They finally got it ordered, said they would notify me when it was in. I went into the store 4 days later. They said, “ oh so glad you came in. We didn’t know what number to text to let them know your phone is in. “ Even though they had sent me a receipt. So then they get the phone out, after they spend 10 minutes closing out one computer and logging back in, and then another 10 trying to figure out how to get the phone registered in the computer. Just so they can tell me that the guy who told me 4 days previously I could pay monthly for the phone was wrong. I needed to pay it up front! All a waste of time, because that was not possible. So I pretty much wasted an hour and a half. This is just one experience at this store. I will not go back again!

After more than 2 hours of calling in for customer support, I decided to come in to the store to see if a knowledgeable person could help me solve my issue. Hunter is the gentleman who helped me, and I was in and out in no time! I came in with 3 issues with my account / service, and he was able to resolve all of them quickly, something that 2 hours of being on the phone with customer support couldnt / didnt resolve! GIVE HUNTER A RAISE! He was super knowledgable and very helpful. Rarely do I receive service so well I feel like I should leave a review about it, but he certainly solved a lot of headaches for me in a timely manner.

Someone please give BRAYAN a raise and promotion !!! We go out of our way to go to this store specifically because of him. Best customer service we have ever received.

Went to pick up an order and the store was closed. They need to make the proper adjustments to their website.

The people are pretty nice, and the store itself is clean and well organized. The repair people in the back are nice, too, but not very reliable when it comes to calling you as soon as the repair is finished or thoroughly checking if the repair was good. I ended up having to go back to the store to get the screen replaced AGAIN because the touchscreen didnt work on the new screen. When I went back, the repair guy was super nice and did the second job well and decently quickly.

They Are Nice People.

Took my phone in to get my screen repaired. Fast service, the tech guy was very helpful on the phone and in person. Everyone was super friendly. I had a great experience.

Really fast service on a Saturday only took 3 minutes. We took my wifes phone in because the screen went black the night before period we had insurance and so it only took them a few minutes to fix it. I would not buy any of their accessory products from the store though. We looked up the accessory products and they are fraction of the price on Amazon.

The only reason I am giving one star is because I can’t give a “0” star rating. Now don’t get me wrong I understand that people in training aren’t the best or fastest. But when you get in a fight with my pregnant wife and the store manager, Adrian just stands at the back of the store just watching everything unfold. I personally don’t think that’s a good quality in a management position. The only good thing about this experience was the Latino lady that was working New Year’s Day night at the end of the day was really helpful and communicated clearly with us so we understood what she were saying. She should really be the manager in that situation.

Horrible customer service!!very slow workers work in this department, they promised to help me within 10-15 minutes and I had to wait almost 45 minutes !!! I decided to wait, all this time I watched what they were doing, after one of them finished helping the client, they could just talk about life with this client, the other 3 assistants went around and laughed among themselves discussing something. dont waste your time!!

Great customer service!! I did not expect to have such a great experience at a Sprint store! Everyone there treated me very well, my repair was done in a fraction of the time, and the service was beyond my expectations. Ask for Nick Painter - he did a great job.I had a screen repaired, and it was a really great experience. I thought I would need to be ready to argue with people to get a good repair done, and avoid high pressure up-sells, but it was great. Nick Painter took care of my phone, and it looked brand new when it was done! He took the time to answer any questions, gave some good advice & tips, and made sure everything was done to my satisfaction. The only negative thing about the whole experience was the bill! Ha ha! Everything was great, and I did not expect such a great customer experience.

I spent a lot of time at Sprint this week. Everyone was incredibly friendly and helpful. We had a lot of returns, phone swaps, and purchases. Throughout the whole process, everyone was great at helping us with our requests. Every item we returned was refunded in full. We all ended up with the phone we wanted. I’m absolutely grateful to be apart of Sprint! Thanks again!

Professional and polite ! Good staff here. Thanks !

I really like the staff at this location. Theyre very helpful with covered repairs, no questions, they just fix it. The sales staff is not too aggressive, but when I want to adjust my plan they are good at getting it just where I need it at a good price, even without an upgrade or upsale. Very accommodating over all. I mostly like the customer service. They are prompt (for a phone store, most phone stores are a long wait). The available staff is good at making sure idle customers get taken care of without swooping in for the sale. They seem genuine, service with a smile, and not a forced smile. They treat me with respect and try to help me because they want to, not just because Im a customer. Not a service I get many places.

I came in with a broken phone and they were able to get me a phone I wanted. They had some technical issues with my old phone since it was so busted, but they were able to get it right and fix everything. Sprint has a problem in my opinion the store has great customer service they really do, but the phone reps have no idea what they are doing. It’s really frustrating to call and get completely different answers from different workers.

Very poor service. Zero loyalty to contracts beyond the two-tear device tie-ins. And if you port your number the first day of the cycle, they kindly hit you with the full bill, which they claim is the industry standard. I’m glad 7 years of Sprint “service” is finally at an end. I will never return to this company for any service whatsoever.I find it comical that service companies are quick to try to make a deal when you are cancelling and walking out the door rather than working with you to keep your business long before it gets to that point.

I ended up having to go to another store because they were just so busy and didn’t have too much staff available to help. The second time I came here had the same type of issue . But the staff is nice when they are actually paying attention. I don’t think I was greeted once when coming here.

Employees are awesome, friendly, and very helpful. Chris knew what he was talking about and helped us transfer our phones and get set up with the best deals. Awesome first experience with Sprint and we’ll definitely be coming back to this location for future service.

Biggest mistake to switch to Sprint. Everything they told me to make the sale has turned out to be false. My bill is a monthly mess of misapplied credits, confusing offsets, charges, balance forward that never gets applied. etc. Bottom line: Im paying 60% more per month than promised. Sprint is a very unethical company. Run.

Absolutely fantastic! I came in with a really broken screen, and they said it would take an hour (which was fine. I assumed it would take that long) and they did it in 30 minutes! And they were so nice. And Im a very anti social, and I felt very comfortable talking to them because they were so nice and professional. And they have technicians available! So if your phone has issues they can fix it for you. I highly recommend this location. Now my phone looks/feels brand new! I couldnt be happier with my results.

Gavin Holt has management potential, a professional attitude, and makes this a premier locationWhen dealing with many issues on my Galaxy Note8 for travel I had put in a request to have my phone looked at. This had been a recurring issue and Gavin worked with me exclusively until we got the issue resolved. He had an air of professionalism around him, and worked closely with his colleagues to help assist behind the counter and with customers. He was extremely knowledgeable about Sprint products, and as I work in the technology field he was able to understand expansive topics such as NFV, Debugging, and software analysis. I was incredibly impressed. I will only deal with Gavin in this location as I trust his judgment. As someone in the technological field, you should honestly recognize this talent before someone else does. Im on call as a reference if he needs it.Regards,David EdwardsField Service Engineer

Was a little busy the last time we were there (Black Friday) and one of the sales people didnt seem to know a lot about their deals. We ended up working with another sales person who was super cool and got us a new phone for $15 a month when we thought itd have to be $30 a month. When we go back in the future we are going to look for that same sales person. I think it was Nick, so ask for Nick.

This Sprint Store was extremely helpful in assisting me with resolving a difficult problem my 3 year old created for me. The staff was informative, patient, and flexible in helping me compare my different options to find the best solution. I worked with several different staff members over the course of a few days and received excellent service from all of them. In the end, the store went out of its way to meet me in the middle to resolve my issue.

Super pushy staff that try to sell cheap phones for numbers. Staff also lied about inventory to try to get me to buy said cheap phone on sale.One plus to this place is that Elijah was super friendly and helpful. He was able to help me out and was honest and knowledgeable.

What an absolute joke of a store! It was so great about a year ago but theyve obviously lost their good employees and its no wonder because they treat their customers like trash. Best part of the visit was listening to several of them mock me while I was waiting at the desk. Very classy Sprint.

We came in to get our phone battery fixed and they were so attentive. One of the techs was late, but the Cardston, the assistant manager made sure to keep us updated, called the tech, and just overall made sure that we were taken care of. Business isn’t always perfect, it’s how you perform in less than ideal situations. Cardston did a good job and made me feel good about coming here.

Beware of the employee STEVE. I went in here with my wife to add a line. On a big announcement it showed that you could at an iPhone 10 XR for $0 a month. What we didnt know was that in the small text you had to add a line. Steve intentionally misled and lied to us about the promotion promising us that we would only be paying for the line, not the phone. After going in 3 lines to fix our bill Steve had us call customer support. They told us that Steve had lied to us and that we should talk to the store manager to resolve the issue.

The people in this store were helpful at first, until they took 4 of our phones and were doing the buy out program for us. Now we can’t get anyone to tell us where the heck our phones are and we haven’t received a penny for them. This was back in December! I won’t do business here ever again.

I love sprint. I have been with them for over 10 years and have never had a problem. Thank you for fixing my phone!

This place was fine. I got helped nothing special. However the Sprints Service is Terrible!! Im constantly have connectivity issues. Avoid Sprint. Not all networks are great.

Ive been to this store quite a few times and they have always been really helpful. The reps explain everything in detail and know their stuff (especially for people like me who dont get all the technological stuff) Last week I brought in my iPhone because it was glitching and they patiently explained all the options I had to get it fixed. I will go back any time I need to do something with my account or have questions. Dave, Mike and Austin are wonderful.

Employees are extremely educated on Sprints offers. their confidence in every answer to each question that is asked really makes it a trustworthy place and truly it is a store that will be recommended to all family and friends. The managers do a great job making sure people are treated well and helped out timely.

I hate sprint with all my heart. There is not one other company on Earth I hate more than them. I have never left the store without wanting to hit one of their dumb employees in the face because they dont know anything about anything. Half the questions you ask they will reply with I dont know. Their service is terrible, their employees are the worst, their policies are ridiculous, they refuse to be of any help ever, theyre very un-understanding, extremely dishonest...etc. I go out of my way to make sure that none of my friends or family ever do business with Sprint and I will continue to do so until the day that I die because I hate this company so much. Do not pay them for anything. They are a very crooked and untruthful company. Despite the extra $10 a month that you will pay for Verizon you will be extremely happy with what you get with great service both to your phone and from the employees. Ive literally walked out of that store smiling every time. Not Sprint though. The worst. Verizon all the way.

Mason was super helpful!

These guys were great and totally took care of me and helped me out. I was definitely between a rock and hard place they totally took care of all my issues! I would recommend these guys to anyone!

Previously got a couple phones here and they gave me a bunch of in-store credit for accessories (around the S7 era I believe), which translated to financing the items and they would put a credit for the difference on my account every month. It went fine for 2 months then they suddenly closed down the entire store with no warning and no contact info (except the workers name: Gabe. I forget his managers name) and I was stuck paying for $200 in merchandise because whatever it was they were doing was not standard business practices, according to Sprint corporate.After the remodel and they opened again, I took a phone in that stopped working after they replaced a screen under insurance and they said the main board had liquid damage and was not covered, despite the fact the phone is water resistant, it was in a waterproof LifeProof case, and the only time it could have gotten moisture in it was when the guy had it open to replace the screen (also, neither water indicator sticker near the openings had been colored, which further reinforced this fact.) They then wanted to charge me $240 for a $200 phone (Galaxy S8) to replace it. Had to talk to corporate again and they replaced it with an S10e at no charge.Needless to say, I wont ever come here again.

I had an amazing experience here getting my phone repaired. Could not have been an easier or better handled process.

This store literally sucks. The staff members in this store are super slow. There were customers coming in and not enough personal to help. Who ever is the damn manager needs to do a better job with scheduling. Literally saw two staff members leave and neither bothered to assist anybody. Waited in line for an hour and a half just to buy something. This is ridiculous.

Man hunter helped me out and took care of me like and old friend, I highly suggest you ask for him for your upgrad or activation

Awsome. I go out of my way to come here.They answer any and all my questions.Sometimes they get busy. But it is worth the wait.

The entire store staff was super helpful and welcoming once i walked inside the store! Nick Allan was the rep who helped me get my phone situated! Definitely great customer service!!

It was great got a real good deal on a galixie watch

They were friendly and helpful. Very professional. This sprint store also has an IT assistance which not all Sprint stores have.

Great spot to upgrade to a new Galaxy S8! They have the repair center back now that the remodel is finished. Lots of case options and a very nice new open floor concept.

Bryce was really helpful and knowledgeable. Showed us our options and let us make our own decision. Great experience overall.

They were super awesome. Greeted when I came though the door. They tried to get my device working. I was treated like I matter

Went in to have my Samsung Galaxy SO repaired by them through my insurance. No appointment needed, just walked in, dropped it off, came back an hour later (which was 10 minutes before closing) and it was done and it was done FLAWLESSLY. Only cost me $115. Ill be coming here every time.

Love it. Greatest phone tech support and repair available anywhere

Great customer service. I wish they could do more in the store, but a lot of the things need to be done online now...

The first time I went I had a bad experience but this time it was like completely different, great costumer support, they came to me and asked what I needed, also made an appointment for me without even asking when I called on the phone, witch came out to be really useful when I walked in into the store to a room full of people in line, I wish I knew the name of the guy who helped me but he needs a raise, he had glasses about 6,1 blonde blue eyes and chubby.

I usually don’t like to write a bad review but I’ve had them mess up on my upgrade and had to come back to the store multiple times and then still got over charged. They try to fix their mistakes but to many mistakes become very inconvenient! Expected more from such a nice sprint store.

Great help

Always good customer service. They help you even if they wont be selling anything to you that day.

Went there with some relatives to upgrade our phones and Nick provided us with a great and fast customer service. It was the best experience I had in a Sprint store.

Helpful staff, Isaiah, got us new phones. Spoke Spanish and English. We were also being dorks and having fun while waiting for things to load and such.

I went in to get my phone repaired and received excellent customer service and a fixed phone in about 30 minutes. Very impressed with this Sprint location!

Avoid this store at all costs! This location used to be great, they used to have employees that cared and were helpful. Now if you walk in this store, once you actually receive help, youre treated as though you are just another stupid customer.

Very polite and helpful staff,

Carter ans Austin helped when nobody else could. They worked together and kept me as a sprint customer. Great young men.

Went in to get my phone screen replaced. I was told it might take about a week and a half and they gave me a loaner phone. I got my phone back about 4 days later. I was very pleased about how quick it was.

I am really picky about my phones and i do some research on them. Used a few upgrades and didnt like the way some phones work returned them and paid the 35.00 restocking fee. Then was told i couldnt do it anymore the manager was pissed because i traded phones 3 times. Who gives a crap i have been with sprint for 9 plus years. Not to mention they fired someone that actually cared about people. Dont go in this store they only want your money and to rape your wallet.

I wish I could do less than one star. I am getting so tired of Sprint. I walked into the store and although I was not greeted there was a kiosk to check in that was working except that it didnt give me the text messages but it was supposed to I politely waited my turn and eventually I was greeted by a gentleman I dont recall his name. I told him that I wanted to upgrade one line and then add a line and purchase a new phone. We decided which two phones I was going to purchase and then started the purchase of the phone I was going to upgrade. The representative informed me so that would be a thirtysomething dollar fee for upgrading I informed him as a customer with Seven lines and having done multiple upgrades that usually the fee is waived. His response was I dont know what to tell you at this point I asked to speak to the manager. He went to a back area and spoke with soneone ( I am assuming the manager) and then advised me that the manager left. At that point I paid the upgrade fee and the gentleman handed me a sealed box and told me to have a nice day. He did not unbox the phone activate the phone or test the phone. I had to do all of that myself. So not how I want to be treated. I am seriously considering changing providers and I encourage all sprint customers to do the same.

Kinda took forever but good service

I have never been to this sprint store before and I wont ever be back. Very poor customer service. I stood around while the guy typed stuff on his computer and never communicated with me or update me. He was also swearing quite a bit. Staff seemed unhappy and bored. Supervisors kept leaving and seemed bugged by everything. I have always gone to the Spanish Fork store. They are always great and helpful there. This store in Orem needs so serious help if theyre going to keep customers around. Terrible experience.

DO NOT GO HERE! DO NOT GET SPRINT!! DO NOT TRUST STORE MANAGER KODY AYOTE. HE IS VERY UNTRUSTWORTHY, UNPROFESSINAL, AND UNRELIABLE. I came here to replace my phone screen and later found out that they ruined my phone even more. He said he was the best and he would personally work on my phone. Come to find out he had someone else look at my phone and was not there like he promised. Instead he made someone else do it and he wasnt even at the store when I arrived to discus what had happened, and to give me my refund! The B.S. they give is priceless! Anyone else have this kind of experience? Im going to do all I can to get in contact with jen Bowen. His boss cause he cant do his own job!

The manager of this location disrespecting people for no reason inested of helping and serving them. The company Sprint should think more than one time when they hire people like this. Arbitrary and rudeness are suppose to find no place in big companies like this one.

They have like 5 people working and only take care of two people at once. They do not respect the appointment you make online & STILL make you wait to get service done. I don’t recommend this store.

Was great

The store took care of us. Customer service online and on the phone has been horrible. With the merger the whole company is messed up and frustrating and our service is not as good as normal. Hopefully they get it worked out

Had an amazing experience here they were so polite and professional, switched to sprint that same day, due to them being so an excellent customer service, Chris was an exceptional representative, he was clear and quick very helpful.

Went in to repair a phone. They wanted $600. I have 6 lines and have been with them 8 years. Given them $4K during that time or more. I left dissatisfied and opened an account at Verizon to start switching my lines. How about you take care of your best customers first!

Come here if you want to wait 3 hours and watch 2 employees do nothing while one does everything and then have the manager claim they’re short staffed while 2 employees are hanging out in the back. I’d give this place 0 stars if I could. Avoid this store like the plague.

Great customer service.

They never answer the phone! They were supposed to order me a new battery a week ago and I still havent heard anything! The lady at the building was really rude and acted irritated she had to help me! I would give zero stars if I could!

An employee told me that after I leave the store another employee tells co-workers awful things about me. I tried to speak to that employee several times and he refused to speak to me. I feel completely embarrassed every time I have to go into the store. Once my contract is up I will find a better carrier. I was also flat out lied to about a discount they employee told me I qualified for. When I called and spoke to someone who handles the discounts they told me I did not qualify. I was already locked into a 2 year contract so there is nothing I can do. It was a 20% discount, too. Id never give Sprint my business again and I make sure to tell everyone I know about my experience so they wont be humiliated or taken advantage of like I was.