I went in for eye exam, later that day my eyes hurt so bad that they had to rush me into another location the next day. Turned out that they scratched my eye when checking the eye pressure. They made me pay for the emergency visit prior to sitting in the chair and durning the exam they admitted to scratching my eye and refused to refund me.What’s ironic, they are expose to be this Christian helping organization but yet when they mess up and owe someone they leave you hanging, a bit ironic.

I couldnt believe how rude the front desk staff was. I also understand running behind but for the doctor to dismiss me as quick as she did was rather rude. I was still asking her questions and trying to figure out what the next step was and I was pretty much told we are done. I dont recommend going to this place at all and I have definitely already warned friends and family to not even bother calling them for an appointment.

I don’t typically take the time to write reviews, and I have never written a negative review before, but my experience with Wheaton Eye Clinic was so FRUSTRATING that I am carving out the time to write this and warn you not to make the same mistake that I did in going to WEC.First and foremost, DO NOT GO HERE IF YOU HAVE VISION INSURANCE!!! They do not accept any vision insurance and no one bothered to explain this to me when I called to set up a comprehensive eye exam as a new patient. They simply asked me what Health Insurance I had, told me I was in network for BCBS and said I’d be covered. Every other eye doctor that I’ve been to in the past, had helpful, informative office staff who asked me my name and DOB and produced a summary of my benefits for me prior to my first appointment (I never had to question whether it was Health or Vision coverage because the office staff always just found out and told me my benefits). I thought that helpful explanation of benefits was the norm for eye clinics, but that was certainly not the case for Wheaton Eye Clinic who operates under the policy of being as evasive as possible to get as many new patients as possible.I made the exact same new patient eye exam appointment for me and for my son, several months apart. My son’s appointment was first and his doctor coded the appointment as “ruling out eye diseases” and was billed to and accepted by my Health Insurance. Since this all went smoothly, I then made an appointment for myself. I saw a different doctor for what I had intended to be the exact same service (new patient eye exam). The doctor I met with coded the exact same exam under a different billing code and therefore was denied by my Health Insurance. Two different doctors interpreted the same exam request two different ways resulting in one charging my son a $25 copay and one charging me over $250 out of pocket. I paid $250 (minus a nominal discount given after hours of time spent escalating to their billing supervisor) out of pocket and was not even so much as given a prescription when I walked out of the office. I left the office knowing nothing about my vision, without new glasses, and with a $250 hole in my pocket and 1.5 hours of lost time that I also had to arrange childcare for.Now I get to the worse part: their inept and condescending office staff. Working with their billing department, front office staff, and insurance specialists was the worst experience I have ever had with a medical office. They were unprofessional and rude in all encounters and cost me hours of my time trying to understand and straighten out my bill. At one point, they also promised me a return phone call after they reached out to the doctor, did not return that call for over a month and then sent my bill to collections while I was waiting for their return call (which I never received). When I complained about their lack of transparency when I was setting up my appointment and how they did not once mention that they don’t accept Vision Insurance, their insurance specialist told me in the most passive aggressive and rude way “I don’t understand why you would come see a specialist for an eye exam anyways?” Specialist? How was I supposed to know that I was seeing a specialist that wouldn’t be appropriate for a routine eye exam? Your clinic has the word “EYE” in it, so I called to see if I could get an EYE exam and your front desk was very eager to get a new patient to bill and not so eager to explain anything about how they work or what my out of pocket obligation would be. SO LET ME REITERATE THE WORDS OF THEIR OWN INSURANCE SPECIALIST … DON’T GO TO WHEATON EYE CLINIC FOR AN EYE EXAM!!!I ended up going to Lasik Plus of Oakbrook and had a fabulous experience. Dr. Horn did a great job and thanks to a diligent, friendly and informative office staff, they helped me research and understand both my Health and Vision coverage so that I ended up paying $0 dollars out of pocket for brand new vision. If you are considering Lasik, do yourself a favor and see Dr. Horn at Lasik Plus of Oakbrook!!!

Doctor Ekdawi is wonderful, I always get very nervous taking my son to new doctors (pediatricians, dentists, eye doctors, and etc.) Not only was my son very comfortable around her, her personality put me at ease as well. Even though my almost 2 year old son was getting fussy and less cooperative by the minute, she did what she could to be proffessional and cheer him up. So glad I went here!

Having grown up with a parent who worked for two very good ophthalmologists, Im very picky about who I go to for service. I stumbled upon the Wheaton Eye Clinic via Google search and though I didnt have much to go on, I gave it a shot because they were willing to see me with no appointment. Upon my arrival, both times after today, I was asked the usual insurance questions and presented with a minimal amount of paperwork (there was no paperwork to fill out on my 2nd visit)The first time I was seen within 10 minutes of my arrival. Doctor Ekdawi, performed a very thorough exam, prescribed antibiotics, and was spot on with her analysis(she said I should be better within a few days and she was right). The second time, I had a different issue but with the same eye. I thought I had remembered the name of the practice but actually confused it with Plainfield Eye Clinic! I walked into the Wheaton Eye Clinic at 5pm, which is when they are scheduled to close and they STILL warmly welcomed me and said that I would be seen, granted it would be a bit of a wait. Knowing that I dont have to deal with urgent care or an emergency room, I couldnt be happier!!!! The office is nice and clean and the staff is friendly and so far, have been knowledgeable. Im definitely going to continue to be a patient/customer here......and bring my family.

Very personable staff....doctors are awesome ...highly recommend

Very Disappointed in Wheaton Eye Clinic plainfield office, I called to schedule an appointment, the desk representative named kristin holmes, was rude, and when i asked about insurance coverage, she told me that their was nothing she can do to find out, i would have call and find out my self. I asked if thier was anyway for them to check it out, she said no, i asked for her name, so i can let her supervisor know about her bad service, then she mentioned that she could transfer me to a department that can help find out, i declined, due to bad first impression, im taking my business elsewhere.

Incorrect charges added for KG school eye exam. Would not go back again. When I called they told me that they did a regular eye exam for blurred vision.