Very communicative kept me abreast of the status. Delivered the car 3 weeks earlier than promised time. Amazing work

I was referred to Service King by a family member. They got my vehicle in as soon as they could given the amount of vehicles that were currently being worked on. I was kept up to date on changes to the total costs of damages, paint, body work, and waiting for parts. Text updates were greatly appreciated!

The low rates are there for a reason. They asked me to do a reservation in a week for the estimation and we I got there on time they just took three pictures and then told me to go back and wait. Other reputable body shop will get the estimation for me right away without any requirements for reservation. If it’s just 3 photos, why can’t you do that remotely, and even if it has to be in person, what’s the point of reservation!

Excellent work, communication, and customer service.

Andre and his team were super pleasant, communicated well, made the process simple, AND got the car done a week early!

They did the job in the time frame promisedTheir communication along the process was fabulous

I discovered someone had damaged the front of my car at a parking lot. I chose Service King in Redmond for the convenience and for previous reviews. I was very happy with the results. They were friendly, professional, did high quality work, and kept me updated on progress.

This place is awesome. Great customer service job done early. Our vehicle looks fantastic. I was very impressed.

They barely get calls and never call back even if I left messages.

My car sustained damage in an accident. They were recommended through USAA. The entire process was very smooth. They towed my car to the shop and were done with repairs in half the time estimated. They were very helpful and friendly and Im really happy with how my car looks now. I highly recommend them.

The girl is energetic and informative when I have any question, and the man who repairs the vehicle is exciting and looking forward to see my reaction when I pick up my car for those fixing, that shows the motivation of the work but not only for the money stuff. They even helps for fixing some parts which are not covered by the insurance, wow, I changed a new body instantly

Service King was great to work with when repairing our car. They kept me informed in the status and got the work done quickly. The car looks great!

These folks do great work. Professional, great communication, quick turn around and I cant even tell there was ever damage to my vehicle. I had never been here before and was quite impressed.

Ian did an amazing job fixing my bumper, and was super polite and professional. My car came back to me perfectly clean and looking like the accident never happened. Everyone I spoke with here was excellent. By far the smoothest experience you could ask for from start to finish. Thank you guys!

Second repair with them and I wouldnt go anywhere else. Fast, on time, and the best customer service.

Great work. Not the greatest in communication. The newer guys were very helpful in helping me transfer my belongings from totalled car to my rental

Great people, great communication.

Very friendly and professional. Got my car done quickly and was always communicating the stages of work.

Service King took care of everything I needed done on my car. They were friendly, and extremely helpful, they were exact with the amount of time the repair would take, and were very thorough the entire process. I would recommend them to anyone looking for quality auto repair.

Ive used Service King twice now and each time theyve been great, had a rental car waiting for me, and matched the paint perfectly on the damage. Customer service was always immediate and my car came back clean and looking brand new.

Wow, what a great experience. I was out of a meeting nearby earlier than I planned- about 1pm on a weekday- so I took advantage of the time and went up the road to Service King Redmond to get an estimate. Over the weekend, in a parking garage, my car had been scraped pretty well by another driver who didnt know how to get their car out of the spot correctly. Robert did ask if i had an appointment and I explained that I did not. He told me that was fine, but can I wait a couple minutes while he finished with another customer? Sure, of course. He was back in about 3 minutes and went over my car carefully with me to decide what to do. He decided to see if it was even as damaged as it looked as it was also pretty dirty, and it was hard to tell if paint scraped off my car was actually paint that came off the other car, etc., so I went inside to wait while he got it cleaned up. Inside, I was asking questions of another employee about the company, as I had never heard of them, and he was very helpful and friendly, too.After maybe 20 minutes, Robert came back with my car and I couldnt even see the damage anymore! He said he would send a quote on the paint chips on the bumper, but other than that, nothing to pay for and I felt 100x better realizing I would not need to file a claim or schedule and pay for repairs! Im for sure going back here, even if its nowhere near my house! Thanks, Service King!

Had to go back 4 times over a 3 month time span. Everyone was nice but I had to keep following up otherwise it would have never been done. There was some confusion and delays from their suppliers but I had asked on multiple occasions to be updated which never happened. They eventually got the right parts and the adjustments correct but definitely felt like they were aggitated with me as if any of this was my fault. Very poor experience. The only reason I would return is for warranty work.

My car was hit by two different cars (handled by two different insurance companies) and the shop handled the situation really well. The staff was informative, efficient and courteous. The repairs were done really well with a fast turnaround time

Job well done and ahead of schedule, good communication and friendly staff !

I will never recommend the Redmond location. I visited that location on April 30th for a quote for damage to the side of my car. A gentleman assisted me and please note, he did everything right; was polite, took my information, took pictures of the car and gave me an ETA on when I would be contacted (probably Monday) and then instructed me on what I would need to do in order to move forward with the repair. Well, that was the only good thing that I have to say about the process. A couple of days went with no communication so I called and was told that I should have the quote by the end of the day however, I did not. I called again and was told the same thing but still no quote., and called a third time with the same result. After not hearing anything for over a week, I visited the Bellevue location and explained that I needed a quote because the Redmond location never contacted me. The young lady was polite and friendly and also very apologetic and proceeded to call the Redmond location to inquire. Guess what, she was able to have the quote emailed to her while I was waiting which tells me that it was ready but no one had bothered to contact me. To date I still have not had any communication, either email or phone call from the Redmond location to follow up. I am not in the habit of posting reviews but I wanted others to know of my experience and how unacceptable this is for a company who prides itself on quality service. Very disappointing!

I have never had such excellent service at a shop before! The team was incredibly friendly and everyone went out of their way to make me feel like my business was valuable. They remembered how much I love my car and treated it like gold. 10/10 would recommend to anyone who asks. Chal is a rockstar, very kind of communicative throughout the whole process. Thank you guys for doing such an awesome job!

Although I had a problem due to the desk clerk at Service King not sending me documentation to sign to allow the repair to go forward, which delayed repairs five days, the rest of the service was excellent. The final repair job was flawless and once the initial problem was straightened out the communication was excellent. My car looks brand new and I would certainly take my car back there for any future repairs.

Fantastic. Great service. Very quick.

Very friendly and did a great job.

Worst customer service ! Took 2 weeks to fix a small scratch on my car and in spite giving a fixed by date ended up returning the car 2 days later . Then left out one of the mats from my car and didnt bother informing me of this . When I called to enquire where the mat was they didnt apologise for leaving it out . Had to wait 20 min for them to find it, again with no apologies offered and the receptionist had an attitude as if she was doing me a favour.

Service King did an excellent job of fixing up the scratches and damages to the bumper of my car and performed the finishing touches and had it looking brand new once again!

Service King of Redmond rocks! I stupidly wrecked my 370z Nismo and had to find a repair shop. I love that car so so so much. They took extra care to get all the needed correct parts, put them in brilliantly, and Cecelia and the manager had amazing customer service, and let me tell you, inam not an easy person to please.

Worked with Challan who was great about explaining the process and setting up the appointment. The car took longer than promised but they did good work so all in all it was a satisfying experience.

Its an awesome experience with this center. Good job guys keep it up

Cecelia was great! Car looks like nothing ever happened and they delivered the car back ahead of schedule! Beat my expectations!!!

Mike Stanley, the adjuster for GEICO is absolute worst! I have never been treated so poorly in my life via customer service employee. He nearly forced me to get the repairs done at this location, when I chose to get them done at my own shop of choice. He refused to provide a rental car. What a complete jerk.

Some woman was obviously texting and rear ended 4 cars than swerve into my lane and struck me. I took my car here and from the time I showed up I was treated VERY professionally by Lena and TODD. Todd pretty much kept in contact with me throughout every step of the process and my car is perfect! Like it was never in an accident. I recommend Service King strongly. Dont listen to the trolls, there will always be those around.If you want great Customer Service and professional, fast and detailed work on your vehicle. THIS IS THE PLACE. ANd this is a REAL REVIEW

Good experience, the paint job was perfect, had some rattle in the door coming up later, they fixed it within the warranty.

Great customer service and quality repairs!

They serviced my car through Geico. But they ended up scratching my car elsewhere and was delivered to me. Although they repaired it free of cost after I pointed out and showed before service pictures, It was time consuming to go through that whole thing again.

Shout out to Challan Kershaw for his steller customer service - both at the store and keeping us informed during the repair, and responding to questions.

Worst place. Staffs lack courtesy and no commitment and ownership to provide service. Very bad experience

Great service. Walk through on next steps, and expectations was great.

Book an appointment to get an estimate? Really?? All others body shops in the area want my business more and will quote the same moment I stop by.

Excellent customer service and great workmanship.

Took my Volvo here after being rear-ended and shoved into the car in front of me (damage front and rear of my vehicle). The service level was absolute crap.I dropped the car off on Jan. 5th (a scheduled drop-off time that they chose), and went over all damage with a service adviser. I pointed out the damage to the rear bumper, misalignment of the trunk lid, the misaligned front bumper, and the shattered headlight.A bit less than 2 weeks later I called to check on progress and was assured the car was almost ready. Then the guy on the phone said, the misaligned trunk lid wasnt accident damage, right? I assured him that it was, and explained that was why Id had him take photos of the misalignment when we went over the car together. He responded with surprise and told me that it would take longer then.About another week later, I called again to check on progress, having heard nothing from the shop since. They again assured me that the car was almost ready and promised to call when it was.Finally, on the 28th (over three weeks from the initial drop-off) they called to tell me that the car was repaired and ready.I pulled into the shop to pick up my vehicle and could see clearly from 20 feet away that the front bumper was still misaligned. They had pulled the cover, repainted it, and put it back on all without fixing any of the underlying damage.I refused the vehicle, reminded them that Id pointed out the misalignment in our initial inspection, and they assured me they would fix the issue.Finally, on Feb. 12th, more than 5 weeks after dropping the vehicle off with them, they called me again to say the car was ready. Everything looked OK this time, so I accepted the car, happy to finally have the experience behind me.The next morning, however, I noticed that the drivers side turn signal was fogging up, which meant the seal had been broken. Because the last thing I wanted to do was deal with these incompetents again, and because a new turn signal unit was only $27, I ordered the part to replace it myself. On my car, this is a simple process as the entire turn signal assembly must be removed in order to change the bulb. It simply slides into place on 3 tabs and then latches.Imagine my surprise then, when I went to remove the old turn signal assembly and found that the latch was missing. In its place was a blob of soft but sticky black putty. Additional inspection revealed that the assembly seemed to be almost entirely attached with this black putty. After prying the old assembly out it became clear what had happened. The latch was broken off and covered instead with black putty. One of the 3 tabs was missing entirely. Another had huge blob of the black putty on it. And the third tab, which broke off in my attempt to remove the turn signal, had been epoxied into its slot in the headlight.So, either Service King broke the assembly and attempted to hide the fact by epoxying it into place, or the part was broken in the accident (it was adjacent to the headlight which shattered) and, instead of replacing the turn signal as they had the headlight, they simply tried to epoxy the turn signal into place and be done with it, not knowing that the only way to chance the turn signal bulb is to remove the assembly.So now Im left with the old assembly that cant fit back in because the latch is broken, and a new assembly that cannot be installed because some absolute idiot epoxied a tab of the old unit into the locating slot meaning theres no way for the new assembly to fit.This shop is beyond incompetent. DO NOT TAKE YOUR CAR HERE. Not only do they appear to be unable to keep track of damages described to them during the initial inspection, but they also broke a part on my vehicle and, instead of replacing it, attempted to hide the fact by using glue and putty.

I needed an estimate for a repair. Although, they were busy, they were able to provide me with the estimate.

Did a good job on my wifes dented fender

Good customer service and repair team.

I took my camry to them. Had an aweful experience. Had to iterate multiple times. Even after that I was not satisfied. Very bad service.

Poor quality of work. Thats all I can say

Clearly they are too busy to handle the current workload. After receiving my estimate they kept forgetting to upload the estimate for insurance. Both the insurance and I asked several times over a 3 week period only to hear they would upload it right then. Well they didnt. It took me going to the next level and they uploaded it within 2 minutes.

It has taken Kirmac in Redmond over 1 month to fix my car (I still don’t have it back yet). I went to pick up the car after the repairs were completed and got no more than a mile away before things started falling apart. I noticed that the steering wheel was angled sharply to the left when I was driving straight, there was a constant grinding sound and the slippery road light was flashing on/off. I took the car back to Kirmac and asked the repairman Chris to come on a test drive with me so he could see when was going on. He refused, saying “I’m not driving in the car if it’s not safe.” It’s not safe enough or him but good enough for me? Kirmac called me back a couple days later saying they just needed to fix a sensor and the car needed an alignment. In the list of repairs that were done to the car originally it says they already had an alignment done. Sounds like it never really happened in the first place. Horrible customer service, slow and incompetent repair work, save yourself the trouble and go somewhere else.

They are big liars.Never ever go there.They scratched my car.

My car get worth when Im driving，I dont know why

Their are in the business of making up excuses not quality work!

Great service

Customer friendly

Called to schedule an appointment for an estimate; i was told between it would be 4 weeks before i can get an estimate. 4 weeks. 4 WEEKS. Yikes.

Bad workmanship

Good service