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Metro by T-Mobile
1604 S Hwy 97, Redmond, OR 97756, United States
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Metro by T-Mobile
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Da
Review №1

Your posted hours say you close at 7pm.Its 635.Leave a note on your door when you decide to leave early. Or better yet, update your posted hours.

Ky
Review №2

As a caregiver I have to have my files.. Elmer and Eduardo are amazing . I had so many problems trying to get my information from the madras store and through customer service. Thanks to Elmer taking the time to go through and find that my name was put in. Incorrectly I was able to get a release of my number . It took me three days in a row . I left work shift to go to madras and told to come back a few different times. I drove to redmond just to speak to him. ELMER ALSO SPOKE TO METROO OVER THE PHONE IN MADRAS YESTERDAY TRYING TO HELP ME !! HE REALLY IS A GREAT MANAGER . I WILL BE BACK WITH METRO NEXT MONTH ONLY BECAUSE OF ALL HE DID FOR ME. THANKS AGAIN!! Ps the newest member in the Madras metro store is also so kind . I want to point her out as well. Wish I new her name. I DO KNOW SHE WAS BRAND NEW COUPLE MONTHS AGO WHEN I GOT MY PHONE THE OTHERS HAVE BEEN THERE A WHILE.

Re
Review №3

Awesome fast service!!! Was the fastest metro i have ever been too

Ja
Review №4

Plans went up without notice very interesting. Not the best survice but the team is great very respectful 10 out of 10 on team 1 out of 10 on service

Bu
Review №5

The sign on the door open from 10 to 4 but closed all day.really

Li
Review №6

Always liked T-Mobile. They use to keep a copy of contacts and photos. I wish they would start keeping copies again.

La
Review №7

I have been with this company for years now as my phone service provider. The people in the Bend store and Redmond store are simply amazing. The helped customers through what we are going through together. Fair pricing and great customer services.

Je
Review №8

I just have to say that Kenji (guarantee Im spelling his name wrong) is so helpful, knowledgeable about the products and overall just awesome at his job. I have great service, a great plan, great phones and Im paying a great amount for it! Thank you guys at Metro 😁

Je
Review №9

Im here with a large crowd of others waiting at metro pcs because they were suppost to be open 30 min ago but no one is here. Not cool

Ju
Review №10

Their customer service are amazing I highly recommend this place to everyone.

as
Review №11

Love Redmond metro, I switched to metro from Sprint and was completely happy and my service worked pretty much everywhere. Then I left to help out on his Verizon account.....worst choice ever, so Im back here with metro and bought my phone and added two more lines since. Prices are great and Kenjhy has been completely helping all 3 times Ive come in. I have to say I love Redmond metro!!

Ke
Review №12

Awesome service with great deals. 99% Coverage across America and a wide selection of phones to choose from. Very cheap phones and I will definitely come back for an upgrade! I really recommend this provider. Excellent staff!

Tu
Review №13

I absolutely love Aurora, always friendly, great customer service. All staff is amazing and informative. They always go beyond to help their customers and service is great! I highly recommend.

Br
Review №14

Moved our service here, price is really affordable, and the owner is great to work with. Further, they have gone WAY out of the way to service us. In one case had a team member drive a replacement phone out to us, because we were going to head off traveling. Top Notch Service!!

Ga
Review №15

Quick and easy to pop in and make payments. Always very helpful service.

Al
Review №16

Lazy, poor customer service closed 4 hours before closing time

Na
Review №17

Wonderful customer service. Aurora worked with me and answered my questions. Very knowledgeable about phones, services, etc. Highly recommended.

Ke
Review №18

Aurora and Kenjy are very inteligente and have astonishing customer service. If you’re thinking of moving carriers or opening a new line, I highly recommend you walk into Redmond’s Metro PCS.

Li
Review №19

Really caring service! Helped me transfer my information answered all my questions and got me the best deal! Highly recommend metropcs in Redmond!

Je
Review №20

We had the best service at the MetroPCS store in Redmond Oregon. Kenijhy is there a great salesperson, knowledge of the phones are amazing, very patient with the customers, very helpful explaining how to use the phone. Highly recommend coming to the store, for great deals, good service & friendly people

Ki
Review №21

Sure Glad these guys are arround. I used this service in California and it was very accommodating. I never experienced issues. I had a really nice woman who helped me today she was so informational. They had super deals. I walked with two new phones for the best deal ever. I was also given special opportunity to win a phone case and speaker making it a fun atmosphere with more incentive to change service. Thank you guys for coming to central oregon. I wish you all the best of luck and success I will do my best to send my referrals

Ja
Review №22

Aurora has been very helpful everytime my wife and I come in to the store with questions. I would definitely recommend her service to others who need cell service.

Tr
Review №23

Went to the Redmond Oregon store to get help activating replacement phone for my daughter late in evening and recieved excellent service. Adziri was super helpful to this old man who knows nothing about phones. Thank you so much! I would recommend this store to everyone.

Ma
Review №24

Good friendly service. Knowledgeable staff. Abit of a wait. But worth it.

Ca
Review №25

Best experience in a cell phone store ever! We were treated like real people. The store even smelt amazing! We are happy customers for sure!

Ar
Review №26

The manager Kenjhy is really helpful! Switched over from At&T got a good cheap plan! Really good service! Highly recommend to switch

Br
Review №27

Really great customer service. They are friendly and knowledgeable.

Ma
Review №28

Best service and great prices. Metro is the best phone place

ja
Review №29

Really friendly staff they got me Into a great plan and with a great phone well recommend!

Lu
Review №30

Got a free phone with unlimited service for only 50 dollars a month and was given a free pair of headphones highly recommend to switch over! Also amazing customer service!

Hu
Review №31

Great Customer Service! He made sure we knew and understood everything. It was a good experience

Th
Review №32

Adziri and Aurora are great with customer service and helped me a lot. Thank you. And they deserve a raise

Ja
Review №33

I had to go in and get a new phone and new number and Kenjhy was very helpful and gave me the best possible deal for my budget. I will be definitely coming back to him when its time to uograde to a new phone. Thank you for the great customer service.

Ja
Review №34

Awsome service. Very helpful for picking out a phone and plane. Would highly recommend people to check them out.

Ni
Review №35

Thank you so much Kenjhy for being open on Christmas Eve. You helped make my kids Christmas. Hope you and yours have a great holiday.

Ve
Review №36

Best phone service! I love my new phone and the price from everyone else I wanted to switch.

Ro
Review №37

Aurora was fantastic in helping me with my new phone. I definitely recommend her. Will be back for a tablet

Ru
Review №38

Aurora was awesome totally helped and made me fill like part of the metro family.

Ma
Review №39

The person took so long to come out he was sleeping in the back room

Am
Review №40

Kenjhy has shown the best customer service ive seen in a while. Thank you for you helpfulness and efficient equipment knowledge.

bu
Review №41

Can not recieve pictures in text messages and sometimes dont get messages. Not real helpful service, they dont know why, only 1 & 1/2 miles from tower. Samething on 2 different phones so probably not the phone. Guess you get what you pay for. Although did not have this problem with Boost.

Ka
Review №42

Aurora was excellent very friendly. Got new pgones and she was of great help with setting them up as well as attentive would recommend this store to everyone

Re
Review №43

Kenjhy was very helpful and professional. Down to earth not like some others that just want to make sale .

Co
Review №44

The female worker was extremely rude, and not helpful or informative in anyway. She didnt answer any questions, ignored other questions I had and even scowled at me. Once I raised my voice the male worker came over to help. Although he did answer questions, they were answered incorrectly. He wasnt very informed himself.

Au
Review №45

Aurora is the shiznit in Redmond. She goes out of the way to help with a smile on her face. All the staff is incredibly helpful.

Pa
Review №46

I had the best experience signing up and i have the best deal ever!

Jo
Review №47

Awesome service and the best prices hand down!

Bl
Review №48

I am very pleased with the service i get at metro PCs. I recommend their service.

Pi
Review №49

Can’t believe you have to resort to window flyers to decorated the ground very nicely you realize people just throw them on the ground good job

Pa
Review №50

Kenny E was super helpful and was just over all amazing at helping me and my wife switch phones and service already better than sprint ever was thank you Kenjhy

Ho
Review №51

What great customer service. I recommend this location.

Br
Review №52

Beautiful store got helped right away quality service!

Je
Review №53

Well the guy thats working today the 9th of August approached us in Wal-Mart last night telling us it was only going cost 55 to 75 depending on the family we choose to set up and he also gave us a flyer pointing out to us what it would cost. And we desired to go with the 30 dollar plan and the second phone would be 25 and he told us it would be 39.99 or line and that we had to put in out number and he kept back taking and changing the thing he just told us about the plan I have never seen some one lie like this guy he can keep thing straight in the head I even called customer service over this and got a busy signal I will be calling customer service and talking to them as well Ill add more info later about there customer service

Gl
Review №54

Great service, very cool to talk to, super helpful .. Like going to that store...😀😀

Mi
Review №55

Fast and good services great deals and now includes amazon prime well worth the price!

Mi
Review №56

Over paying at verizon didnt have enough data always switched to metro now getting unlimited for only 60 bucks with amazon prime for free amazing deal! Highly recommend also great customer service happy with my new stylo 4!

Jr
Review №57

Best plans in town! Great service way better than verizon!

Ro
Review №58

Most helpful customer service Ive ever seen!And you truly cant get a better deal

Ta
Review №59

Best service intown fast and affordable with amazing plans! Great customer service!

jo
Review №60

Amazing service! Highly recommend nice staff afforadble best in town!

Br
Review №61

They guys in there are awesome they got me set up and out the door better than my last provider ever could.

Am
Review №62

Amazing quality service! Aforadable well recommend!

Mi
Review №63

If your looking for good service and a good phone, go to Metro Pcs in Redmond Oregon, Kenney went out of his way to make sure my roommate and I got our whole bundle pack, came to my home to put the tempered glass on my phone.

Me
Review №64

Super nice you get genuine help 👍

Al
Review №65

Everytime I go in I have no issues or long waiting. Im in and out. But most important to me is customer service and they are great at it.

De
Review №66

Great service and answered all questions we had...gteat overall experience :)

De
Review №67

Helpful good plans and great customer service.

Sa
Review №68

The phones are better than expected, we saved so much on phones and our service plan is such a steal with unlimited data

Sh
Review №69

Been trying to take care of problem since bought phone.. still unable to fix it.

Br
Review №70

I have had the most amazing experience at the Redmond Metro PCS. By far the best customer service experience eve ever had. Every time i come in with and issue with my phone or Im not sure how to do something, Kenjhy was able to give me the best answers and assist me hassle free and always in a timely manner. I would by far reccomend Metro PCS to anyone, it is definitely the best cellular service Ive ever had!

Ja
Review №71

Selling broken phones that been returned from other people .They w ont help me and phone w ont work right .sold me the last phone on stock again.told him what I needed.he picked it out..work for Lyft so phone has to work good and maps..No maps are off.no service .Dropped calls.it was an up grade only cost 85..but I was charged 189..they say 4 lines for 100. But I pay 80 for 2 phones and have to have them both because one doesnt work almost always..they looked at the second phone.said yes its defective ..we will order you a new one...never did..I post my review and get called an idiot...Tell me to my face .....340 rimrock road buddy...come .Yes they take good care of you if your a Mexican..and not white ...I see it all the time ..Racist very hard to prove..but I can prove they sold me a used broken overcharged phone..I cant even find the owner of the store......

Er
Review №72

Owner is a one of a kind person! Great service and great price.

Ti
Review №73

Great service! Kenjhy is awsome

Ar
Review №74

Both employees were really friendly and the experience was quick

Fl
Review №75

Good customer service, reasonable prices.Thanks, kenjhy and auroraThanks for the free gifts too

Ro
Review №76

Very helpful and human finally a person that breaths like ordinary people

Ve
Review №77

It was a easy experience better than other phone companies!!!

No
Review №78

They went ghe extra mile for my phine! Thank you!

Jo
Review №79

They are such amazing people and always care about the customers satisfaction!

Dw
Review №80

Kenjhy E from Metro PCS store in Redmond Oregon is pretty awesome and prices are affordable.

Ka
Review №81

Best service intown #livepurple

Je
Review №82

The service was great and good prices

Os
Review №83

Really helpful cheap plans most recommmend.

Ka
Review №84

Metro PCS rocks. Fast friendly service and staff thats always willing to go the extra mile.

Sa
Review №85

Amazing quality service :) recommended

L
Review №86

Always a great experience, kiddo super excited for first phone!

Be
Review №87

Ive had issues with their plans and the fine print but kengee (yes thats spelled horribly) does his best to work things out.

Je
Review №88

Best store ever Aurora is such a sweetheart.

Ja
Review №89

Amazing service affordable!

Ma
Review №90

Stopped by on Sunday, June 17th, 2018.Sign said open till 5pm. Closed and lights off at 4:45pm. Needed help with my internet connection, for work tomorrow morning. Frustrated.

Au
Review №91

My experience was great personal was very helpful and polite

Jo
Review №92

I was told my phone would be in the next day which was a wednesday then got told itd be in friday i called friday and then i got told they ran into some issues and it wouldnt be in until saturday latest monday i called on monday and it was finally in but i got told theyd be busy so he recommended i came in the next day smfh never again will i go to this location 😡

Ge
Review №93

It was a great time the guy was very nice

An
Review №94

Affordable Prices and great customer service!

Lu
Review №95

Really good deal cheap prices. 4 lines for a 100!

Br
Review №96

Always have great service here.

ja
Review №97

Kenjhy is the best! he always makes sure i walk out with a smile

Sh
Review №98

I rather go to metro than wlamart phones are better and better price

Cr
Review №99

Got a great deal for a low price

Tr
Review №100

Great customer service.

Information
6 Photos
100 Comments
4.6 Rating
  • Address:1604 S Hwy 97, Redmond, OR 97756, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 541-904-0007
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Health & safety
  • Mask required:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
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