Im a caregiver. I brought my patient, Daniel Goodisman, in to the Verizon store in Redmond, Washington, to either fix or replace his phone that was no longer able to be activated. The young gentleman that helped him was very accommodating and suggested that it was time for another phone.Daniel purchased an Android just like the one I own! I can now help him with the new phone because I know all about it, but the young assistant did all the preliminary set up work for Daniel.Thank you for the care, concern and respect with which your employees handle each customer!I have recently relocated to Redmond to act as a live-in caregiver for Daniel, who is on a Verizon plan with his Dad, Leonard and his Mom, Nancy Goodisman. When I change phone companies, I know where Im going!Verizon all the way!Again, thank you!Linda Ramos

They helped me discover why I have been having so many issues getting my Device Dollars applied to my phone. Apparently I bought my phone from a 3rd party store even though it said Verizon on the front! Turns out they were actually a company called Victra. Nothing but problems getting my well earned $105 Device Dollars applied. My advice...make sure its a Verizon store, not a 3rd party location.

The Redmond Verizon did a great job in attending quickly efficiently and solving the problem. The Vancouver store was not helpful and we left after waiting for an hour

Good staff with knowledgeable people. Fixed my S9+ and it works great. Ill shop for my next phone there!

I just wanted to say thank you to Sydney T.Today I went to Verizon emotionally exhausted and distressed because of the issues Ive been having with my NEW phone. I purchased a Samsung phone a few weeks ago and was having massive issues. I never received incoming calls, my out going calls would drop after 2 minutes, the phone would ding but messages (mostly for work) would never load. This phone was causing massive stress in my work and family life.After two visits from the internet folks I realized it was the phone. Since I had the box and was convinced the phone was a total lemon, Sydney listened to my issues and took a few minutes to research what she could do.I was close enough to the return window Sydney was able to make some exceptions to exchange my month old lemon for a different phone. She was amazing, I think she could tell I didnt have the capacity for small talk and just sat silently with me while we set up the new phone.Id never been to the Redmond location before but Im super grateful and will be back :)

They were great. I was in and out quick and got a new phone. Ive found my new store.

I always get great customer service at this Verizon location. The team is always extremely helpfully and willing to work with me. Jeff is usually the employee who helps me out. He always goes above and beyond my expectations and provides excellent customer service.

This whole store is very knowledgeable about all there products. Everyone is very friendly and makes sure that they get you the answers you need. I will forever be going to this store. Especially Sydney, she was very patient and sweet and stayed engaged

I went in about a week ago and spoke with Ernie about a phone case. He was very helpful. Fast forward to today. I had an issue with the phone case and Ernie helped me again. His customer service is exceptional and hes very knowledgeable as well. Definitely recommend.

Alex and I came in to transfer my account from t-mobile and we had the pleasure of having Ernie help us out. He made our transaction seamless and so much fun. We greatly enjoyed his help and his “hospitality” as he walked us through the entire process. Thank you Ernie for taking care of us, for making shopping for an iPhone 12 and getting me set up with Verizon such a great experience !

Very disappointing. checked hours on line but it didnt indicate by appointment only. sign outside the door after we drove all the way over there. rep was pleasant n helpful.

Worst customer service ever! They literally didn’t want to help us ! We wanted to add one line and buy a phone, but looks like this store is not interested in that. Representative told us that in 10 minutes he has an appointment, so he won’t be able to help us. When we asked if we can wait and if appointment won’t show up, will he be able to help us? NO! He said that he will be preparing for closing!!! Ridiculous, they close at 19:00 and it was 17:50....

Jeff was very knowledgeable about IT support. Recommended products for our family. Very friendly to talk to.

I visited the store a few weeks ago because I was having issues with my phone. Ernie helped me out. Very polite and very charismatic. Great job!

Please do yourself a favor and stay away from this store. I have had the worst experience with the staff here. I not only spent 5 hours of my time just to buy 2 phones and add service, but actually had to come back 3 times to the store and they were still unable to help. Not only did I get all the wrong services but they never actually fixed the mistakes they made. I than had to call customer service and luckily she was able to fix my services within 10minutes. This place is a joke and the staff are extremely unqualified at their job. If you plan on having a normal or decent day do yourself a favor and stay away from this store.

As soon as I walked in I was welcomed by Jeff, he is one of the best employees I have seen from a phone company.

I got myself into a pinch and needed a new phone asap. The friendly staff was super accommodating and understanding and had me set up with a replacement in less than 15 minutes!

Ernie was AMAZING!!! He was extremely helpful and very friendly. He went above and beyond and putting my screen protector on.

I went in today to upgrade my iPhone and had the best experience I have ever had in a Verizon store. Ernest was very hospitable while helping me and went above and beyond to provide good customer service. He even held the door for me on my way out. The whole staff here was friendly and created a very welcoming environment. I am very happy with my experience today.

My visit at verizon redmond was unforgetable for service. And for the gentlemen doing his job, ernie, make me to come back. Its why im a customer for 25 years.

Jeffrey Sherwood was very nice, knowledgeable and a great helper while i was in the store. Gave me information on products I wanted to know more about and answered my questions

Had a great experience at Verizon wireless. Ernie couldn’t have been more helpful and professional. Would recommend the store to anyone

Our family has been with Verizon for 20 + years. The last 3 times weve gone in for new phones the customer service has be increasingly worse and worse. It is truly a terrible experience for seniors citizens when shopping. They offer no affordable options which during covid and this crisis is appalling and $40 upgrade fees should be waved right now! As a civil servant Im truly disappointed in their unwillingness to support the community, especial those most valuable.

I have come to this Verizon location multiple times for 3 years now and today I was helped by Ernie who was extremely helpful, friendly and very knowledgeable!

In my 15 years of being a verizon customer. Today was my best experience buying a phone. Was welcomed with smiles and great attitudes. Andy was the one who helped me and was very knowledgeable about everything I asked about. 10/10 would buy again

Mikayla and Ernie did an incredible job getting my phone up and running. I cant speak highly enough about them as representatives of Verizon.

Ernie was fantastic in helping me trouble shoot my bill and other technical issues I was having. I’m always please with the service I receive at this location. Thank you so much! Pam

This Verizon store satellite location in Microsoft Commons has excellent staff. They are friendly, knowledgeable, and helpful. I in particular had an exceptional experience where James personally helped me resolving a major mishap in Verizon trade in process. He gave me assurance and delivered the resolution within few days. His outstanding service made the entire experience great.

I have never had a better phone experience than at this Verizon! I was quickly helped by Sydney who was very knowledgeable and patient while explaining all the plans and options for my phone plan. It was a refreshing and great experience! 10/10 would recommend driving going out of your way to visit this specific store!!

We went in after getting a new phone for Christmas to have everything put on the new phone. We were greeted right away and offered a seat. Mikeyla came to help us and was so kind, patient and knowledgeable. She went above and beyond to help us with all of our questions spending as much time as was needed and was a joy to work with. Thank you Verizon for having staff as great t the Redmond store!

Everyone at Redmond is so helpful and willing to help troubleshoot my devices and I will never go back to another store after going to Redmond. I left feeling like family! Sydney, Dennis and James were all so sweet and answered all my questions! Thank you all it’s the best deal here believe it!

I was astounded at how great and knowledgeable Parth was! Not only did he help my wife pick out the perfect phone and set her up with a better less expensive plan he help my family set up Disney+ and Apple Music for free. Friendly and knowledgeable helpful great experience great value!!

The people who work at this Verizon store are like used car salesmen. They will focus only on up-selling you with equipment you dont want. They will not give you a good value. When I tried to submit a claim for insurance on a damaged phone, old guy who helped me deliberately did not complete my request, after I declined the upgrade he was pushing. The manager Shannon, also did not fix the problem. I have now been without communication on my business phone for 4 days, and it will be at least one more...according to Verizon, but they have lied to me in the recent past, so I dont know what to expect. I recommend that you do not do business with Shannon or Verizon in Redmond WA

Customer service was excellent. I offered a new phone online and as promised it was available to pickup at this location by ther time I got there. Bagged and Tagged. I just had to grab bag and go!

Do not go if you value your time, because they will not value your time at all. We waited 40 minutes for a customer service rep today. That part was ok. Within the first 5 minutes of speaking to the rep assigned to us, we clearly stated we wanted a particular deal where you buy one of their top phones and get a second for free. We let them know exactly which phone and model. We didnt have to port an old line, just set up a new one. The process took an hour and 30 minutes. We left the store unbelievably frustrated. When I reviewed the invoice Verizon emailed to me, our monthly charge was $10 per line more than the store manager had told us it would be. Theyd emailed 4 different invoices, none of which was easy to read. Have fun!

I cant say enough nice things about this location. They are prompt, smart and helpful. Dana was just awesome! She corrected a mistake I actually made with my screen protector, fixed it straight away and was a joy to work with. I will remain a long time loyal customer to Verizon for customer service like this

Great customer service! Andy spent over an hour with me and was very patient and thorough. I’m a senior, intimidated by new technology and he took the time to teach me the basics of a brand new iPhone. Thanks Verizon!

It was great. I really appreciated James love for fixing my account that is suited more for my family and showing me how to use my newer phone. I will definitely be back to this store over my local one

Good, experienced people.

Me and my sister just went In today I got a new iPhone. But Sydney was so nice she helped us and answered our questions and gave us the best deal. Thank you!!

I have had a great experience at the Redmond Verizon store with Dennis and James. They made transitioning multiple lines from AT&T easy. They not only went above and beyond to assist me in a smooth transition for all the lines and new phones, but have continued providing great customer service over the last 5 months, since transitioning, to make sure everything is working smoothly!

Atrocious customer service. The website was down and so I had to drive all the way to Redmond, with my toddler, to do it in person. John, the customer service rep, was a joke and sold a bag of BS. Did everything on his phone and said we were getting a great deal. A month later our bill comes and it is totally different then what he said.So after calling customer service, they said they apologize that John misquoted but there is nothing they can do. This is the worst new customer experience I have ever had. One month in and I’m already regretting leaving T-Mobile. If anyone from T-Mobile reads this, help me come back!!#verizon #tmobile

Store has a great vibe to it. Always someone at the door to greet you and usually never a wait, if they do, they can text you when your next in line! Perfect time to grab a coffee next door! Great selection of products and they have always taken the time to explain things to me when I needed help, highly recommend!

Always super helpful, has free parking and never pushes or pressures you to buy. Having gone to a Verizon store in Seattle (once) where the opposite is true, I always use the Redmond location since. The drive is really worth it if you have the time.

THEY REALLY TAKE CARE OF YOU. I mean, its easy to make light of a mere wireless phone store, right? But I have to say, they take really good care of you.Your first time in todays wireless stores might be a little strange if you dont know the system: Youll need to seek out the greeter to check in and get your spot in the virtual queue. This is only an issue on busy days since theyll normally grab you the moment you walk into the store and get you into the queue right away. Then you wait for your turn. And while on busy days, it can get a bit boring looking at all the phones, speakers, cases and other accessories before its your turn, its ultimately worth the wait at this location.Once its your turn, your assigned expert is all yours. They give you their undivided and dedicated time and attention. And thats what makes it worth the wait.Whether youre tech-savvy or not, they totally speak your language. Whether its with an elderly family member or Im just listening in while they take care of someone else, these folks are a patient and knowledgeable bunch. Highly recommended to get tips, options, figure out the right plan, clean your screen, apply a new screen protector, show you how to install and use apps. These folks are good people - especially Josh who has taken care of our family numerous times with sometimes downright odd requests weve made. Great people!

I was with ATT for over 10 years and wanted to switch over to Verizon because of the amount of low drop calls. I went to this location and received excellent service. Very friendly, professional and made me feel comfortable with my decision.

I brought my phone in because I had a black screen I had a foreigner help me I could not understand him he didnt speak very good English I got frustrated told him my phone didnt work he told me a new one will arrive the next day brought my phone back home proceeded to do my own research on my laptop figured it out on my own within a few minutes I had to press the up and down volume 10 to 20 seconds it restarted my phone too bad the gentleman could not tell me that at the Verizon store I will definitely not go through him again he was very unexperienced could not understand him

Definitely recommend to anyone this store. Very professional, knowledgeable and fast service. Andrew and Andy helped me to transfer my personal to business account in timely manner, walked me through all steps and made it a pleasant experience. Thank you guys for making it an easy and understanding !!!!

My experience was awesome! I love Verizon and all the help they gave me with setting up a new plan and account for me! Verizon is absolutely amazing and I will definitely look forward to more service with them in the times to come! 10/10 would recommend

It was very crowded when I went in, but I still received excellent service. Sydney was the associate that helped me get my upgrade set up. She had such a positive attitude and I felt she was really focused on helping me, not just trying to sell me things. She was even kind enough to put the screen protector on before I left. This is a great store, they have a full selection. I was able to walk in and walk out with exactly what I wanted in about twenty minutes. Couldnt ask for better service. Thank you!

The best service service I’ve gotten at a phone store! Edgar was very helpful. He made everything quick, simple and was incredibly friendly. I will be coming back here again.

I met James when he worked at another store and when I called him recently, I found out he was now the General Manager of this location. Without hesitating, I went to this location.I have found if you want a consistent experience with Verizon, work with the same person every time.James always spends the time to make sure I am taken care of and even followed up three days later to make sure my purchase was working to my satisfaction.He makes sure I always get the best pricing and promotions that are available!The team at Redmond was great! I highly recommend you ask for James, he always delivers a consistent experience!!!

Fantastic customer service from a staff with a we care attitude.

James Love and his team at this store is top notch! I was in to see James and he took excellent care of my wife and I. I didnt have to wait, three different sales reps asked if I was good...can you ask for any more? I left happy and didnt feel like I was sold something I would not use. I will visit this store for all my Verizon needs!

Very helpful staff. I was greeted and helped very quickly

Brought my mom in to get an iPhone, and Dana was amazing. She took time to make sure my mom understood all her options and made sure she was comfortable with her purchase.

I chose this Verizon store based upon the new management in place, specifically James, the General Manager.I am came today because I was missing a credit on my account. They assisted me quickly and found the credit and got it applied on the spot!The team is professional and this is my home store and will always be.Thank you James and Edgar for always giving me above and beyond service.

Ernie came through clutch with the upgrade.

I know buying a new cell phone is supposed to be a fun and exciting time for most people! I however, dread it and I mean dread it! It is very time consuming, expensive, your plan always seems to get changed and I dont enjoy dealing with the sales associates. In June 2018 my husband and I went to buy a cell phone. I was not excited! Then we met Dana our sales associate she was absolutely amazing! She was so professional, helpful, knowledgeable and best of all FUN! We felt like we had known her forever and greatly enjoyed our shopping experience! Last weekend we needed to purchase another new phone. I complained to my husband how I was not looking forward to it! I was sure that Dana had most likely moved on and I was dreading it! To our surprise Dana was there YES!!! I was so happy and excited! She remembered us and it was like seeing an old family friend. One word to describe Dana, she is in phenomenal. She is so awesome, we were literally done in less than half an hour. She knows what she is doing, knows the products and is just an exceptional person. Thank you Dana for all your help and expertise. If anyone is going to the Redmond Verizon location you need to ask for Dana she is the very BEST!

I want to recommend James love at Verizon in Redmond..he went far beyond any expectationsI had ...the customer service and his polite personality is Awesome..I have been with Verizon for over 20 plus years..and because of James excellent customer services..I will continue my service with Verizon..forever!A big thank you to his colleagues..fun and friendly too!Thank you for all your help againBest Erin AllenErin Allen propertiesCbbain🍀

I had to come into the store to find out about upgrading my daughters phone service. The staff was knowledgeable and super friendly, and got me taken care of in no time!

Came in with my mom to upgrade my phone. Worked with Andy and even though it was my moms account, Andy still paid attention to me and involved me in the entire process.He made sure my phone was backed up and ready to transfer all my content to the new phone.Great experience!

I experience customer service above and beyond anything I can remember. My problem was addressed in a persistent and knowledgeable manner by a very courteous pleasant representative, Kayla. Thanks so much.

Outstanding staff, very knowledgable and eager to resolve your issues.

Andy went above and beyond helping me set up a new device. Very kind, polite and efficient.

My wife and I came in to purchase 2 new S9 phones. Josh and James were invaluable and gave us all the help we needed. Even when I came back to connect my car to my phone, they spent the time to connect it and show me how to use it. Josh was invaluable in giving us many benefits in order to purchase our phones and keep our payment low. Highly recommend this store!!! I hope these two stay around for in any years to come because I need all the help I can get!

Update: I apologize I made this review on the wrong store. It is the Victra Verizion Wireless on Novelty Hill rd. Terrible customer service. The guy could not even tell me why the tablet I cancelled is on my account still. Started an arguement, cussed me out and tried to get in my face as I was walking out of the store. Women do not go in their alone. They try to intimidate you.

The Rep that helped me seemed nice at first, but as we spent more time together, he made me feel like he had better things to do than wait on me. While I was waiting for the phone to update, I heard employees making fun of a customer when the customer had to go out to his car to get his ID. Pretty inappropriate. I will not be going back to this location.

We were greeted nicely, and soon our sales assistant started with us. After working very nicely with us for about 10 minutes, he assessed that our case was more suited for the Manager, James. To make a long story short, James very patiently and attentively worked with us for 3 hours. He completely revamped our 4 phone account, painstakingly making sure that we got every Verizon advantage available to us, saving us money, and at the same time, selling us a new phone, additional insurance, and approximately $250 worth of additional but necessary equipment. We are very appreciative of all James time and efforts. Now we can enjoy the best that Verizon has to offer, at the best price possible. Thanks James!!!

Fantastic customer service with Arun! While upgrading my phone, found better plan for less cost. Couldn’t have been nicer- thank you!

Just ordered a new Pixel 2 here (with 300 credit deal). The agent is very knowledgeable. We are on an old plan for a long time, and are considering moving to the new unlimited plan. I tried on the website, but found that I will pay more than I expected. The website does not have any explanation. The agent explained all details to me, and gave me reasonable suggestions. Good job. Appreciated.

I came in a few days ago after a mess of a time at AT&T. Dennis was the most helpful employee I’ve ever seen in a phone store. While Verizon was a smidge more expensive, Dennis outlined the benefits of the network and how price really shouldn’t be the reason someone sticks with a carrier. I looked at both Verizon and T-Mobile, and after thinking about what Dennis had to say, I brought my family and I over to Verizon.Dennis needs a raise or promotion, he really knows how to take care of customers and give people a reason to sign up in an incredibly competitive market.

The entire staff was awesome and I was extremely impressed with service and knowledge of Maddy! She was very patient and solved my issues with my phone promptly to my complete satisfaction!

James is one of the most helpful people I have come across. Super quick and easy. Thank you!!

James (manager) and Arun were great. Very knowledgeable, personable and focused on helping me get the best deal. I’ll buy from this store again!

Me and my girlfriend, both long time Verizon customers, walked into this store to set up a new plan and to purchase two new phones. We waited for over 25 minutes only to hear information they could have told us when we were initially greeted. Horrible customer service. Definitely will never be coming back and suggest you find another store to go to. Poor representation of a great company.

Being a Verizon customer with many lines on the account for a while now, came into this store to get a replacement sim card for my daughter because the one that was sent with the new phone didnt work. At the store I was told, that the new sim card can not be issued unless I have the device on me. Ok, offered to use one of my device to activate the card (the device that has been paid off in full) and was told that they still cant help, suggesting I make an appointment to come back. Guys, its 2020, if I wanted to come back and waste more time for this process, not minding that I am paying money for the service already, I would have just ordered the new sim using customer service number and waited for it to arrive at my house. This was a timing matter, and sim that was sent to me by the company was defective. Where is the logic? Is that how you value your customers? Very poor customer service at this location, not coming back!PS was able to get new sim at a different store within a heartbeat.

Nice store, nice people. Make sure you pay attention to the information that the sales person is telling you. It can be really confusing. Our sales person was awesome and made sure we understood what we signed up for. Ive always liked Verizon but the prices are a bit high. I hike a lot and need a signal for safety reasons. Verizon has never let me down.

I had a great experience at this store just 2 days ago. I walked into the store at 5 PM and was greeted by customer service who immediately placed me with an available salesman. I wanted to upgrade my phone and Allen explained to me how we could be saving money on our family-plan and recommended I talk things over with my parent before committing the money to upgrade my phone. At the expense of closing his sale, it was recommended to me to talk things over with my family in order and explain the available discounts. A+ experience.

The staff at this Redmond, WA location are personable, professional and efficient. I always get great help when I have questions about my phone and its performance, and when I need trouble-shooting. The entire staff seems to work so well as a team. Many thanks to Sydney, Jamaine and Arun for making me feel like a valuable customer. Awesome customer service.

Good store but they just want to crank you out. No real trained or knowledgeable staff. If there pad dosent have an answer you wont get one.

Like it if you find it informativeExtremely awful store and unscrupulous staff. Appears as though Verizon is cheat organization.Sat tight for 30 minutes while watching one representative sit inactive at entryway. Could scarcely keep down my chuckling at the bargains the sales reps were hawking. Everything they did was push a great many embellishments.Pompous and confounded representatives that wont help steadfast clients. Totally disillusioned 😣I would state go to this store on the off chance that you like shabby trade-in vehicle sales rep since that is the experience you will have here. Purchaser be careful.Like it if you find it informative

Oh.My.Gosh.Came in having a ton of problems with my current carrier. Edgar & James spent over 2 hours with me working on getting my previous carriers phone unlocked, changing my passcode so I could port, and getting me set up on my familys plan. They were so patient and even stayed past closing to make sure we got everything set up.If you are looking for a new carrier, go to this store. They know what they are doing and they will go the extra mile to make sure you are taken care of.Thank you so much Edgar & James!!!

James, the store manager is awesome. Great atmosphere, really friendly and helpful staff.

Store manager was extremely rude, insulting me on the phone. After spending 2 hours on hold with Verizon, my call was transferred to this store. He proceeded to tell me that it’s my fault for calling him, and I’m wasting his “valuable” time. I was just trying to get some help setting up my new phone. Before he hung up, he said “figure it out yourself”. Awesome customer service Verizon

Have not been to a Verizon location anywhere else where the staff is this helpful, knowledgeable, and friendly. If you have any questions or issues with your phone, tablet, or other device, this is the place to take them to.

Update*** Wow, then this store turns around and places another 200$ on to my bill. Ive called Verizon billing and they couldnt make sense of the extra 200$.. Im getting a hold of corporate.. smh..Original post*Ive been double charged by this specific store. Im letting my bank deal with this. Now my banking is frozen due to this, thanks for the headache. Oh yeah and Ill have a late fee on my Verizon bill. Talked about ticked off

Im very impressed with the customer service at this store! My (senior citizen aged) parents got signed up for a new plan and phone package at this store, and I was worried that they had been taken advantage of (because this often happens to them, unfortunately). I called this store and spoke to the girl who had helped them, Sydney. She was very polite and professional the entire time, and took the time to explain the details of the plan to me so that I understood everything my parents signed up for! And yes, she HAD gotten them a better deal! Thanks for the awesome customer service! Sydney is absolutely Amazing!

I went into Verizon to add another line to my plan. Benjamin Ben helped me and was very informative. I didnt buy anything that evening. I went to another Verizon store (Monroe) closer to my home once I decided I wanted to take advantage of the offer Ben told me about. The customer service I received from Redmond Verizon was stellar compared to that of Monroe. So they immediately earned my business. Ben wasnt working when I came back in to the Redmond location but I was able to text Ben and have him be my main point of contact who then had his manager Parth take over and help. Parth was ALSO absolutely wonderful. I hate changing my phone over to a new phone. They made this process seamless. Everything was so simple with these two guys doing everything they could to make it easy. I ended up coming back a few days later and adding another line and a new device. I feel like I have my own personal Verizon rep now and can reach out to them with the most minor question. They are always willing to help. I will be back again and again. Great atmosphere, friendly & fast service. Thank you so very much for making my Verizon experience great Ben & Parth!

The way the team at Verizon in Redmond does a sort of triage to meet you at the door and expedite your experience there fast and easy is what my wife and I most like. Fast, efficient and friendly!

They took took five hours to get our phones working. 5 hours, and they day before was also 5 hours trying to port our number from ATT. They lied to us by giving us a promotion for the Galaxy Watch which is NOT FREE and now they want to charge us $50 dollars for a product that they sold it to us with lies.Horrible experience and workers are liers they arent helpful.

Went in to ask a question about my new phone and received excellent service from Jeremy and the others there. They were so helpful even when my questions seemed silly.

Went in to buy AirPods as they were the only store around to have them in stock.There was something cool about the store, the rep I worked with, Edgar, started asking me about who I was currently with.Come to find out, they had a promo that not only got me a free phone, I was able to save money because I was prior military, bonus!I thought my speeds were fast on T-mobile, but I was wrong! I have been doing speed tests all over and Verizon is consistently better!After they switched me over, I got a follow up call to make sure my service met my standards. More, he thanked me for supporting his store. Who does that these days?There is something different about this store, it has made me a customer for life.

On the rate occasion I need help with my phone, I know Ill be well taken care of at Verizon. They also have a good selection of phones and accessories.

Why is Verizon boasting about 5G when they rip us off for $15 per 1GB?

I have had good experience and bad experiences here. like you would expect from any phone company but overall, they have been really helpful.

Dennis was excellent, extremely helpful. Made finding a new phone very easy.

Gotta say, one of the easiest stores to deal with. Everyone knows when it comes to buying a new phone, getting something with your account taken care of, or just asking a mobile device question can be exhausting. With my experience here, I was not only helped, but also taken care of with ease and zero stress. Highly recommended!

I would say go to this store if you like seedy used car salesman because that is the experience you will have here. Not only will they hipe up the deal offered they won’t tell you that oh ya your unlimited plan you upgraded to ya that get throttled all the time so you can’t stream videos at all. Oh ya that free promo phone oh ya we won’t tell you that you pay for it for the first three months. Buyer beware. They are worse then sprint.

Today my gf went to pay out the bill as she’s switching to tmob.Guys In the store were really unhelpful and disrespectful to her mentioning that the prepaid card provided by tmob didn’t have money (lol) and that in order to pay out the bill she needs to set up Apple Pay (and they didn’t help setting it up!!). My gf was really frustrated and lost.Guys were really unprofessional making fun and joking around that my gf needs to go back to Verizon as Tmob “didn’t give you enough money”.Especially lady there wasn’t helpful and didn’t support the payout process at all suggesting to go home to set up Apple Pay(guys are you serious?!).The manager of the store said that if one machine didn’t accept Apple Pay - none of the machines will accept it.The most frustrated experience with Verizon - never again guys, thank you!