I purchased a 2021 F-type convertible last week from Piehler JLR. This is my my 5th car that Ive acquired from them. I have worked with John Morris, Sales Manager, for the past 10 years. He is professional and courteous. Do me a favor if you are in the market to buy a luxury car, please ask for John at JLR Rochester. I promise you will not be disappointed!!

So far so good! Although I did not buy my vehicle here, but I wish I had! The treatment I am getting from the service department is top notch! Every employee from every department is continuously asking if I need anything, or if they can do anything for me. Very comfortable showroom and atmosphere. Definitely worth the 2+ hour drive! Highly recommend! 👌🏻

This had to be quickest and easiest car buying experience Ive ever had. John was great, he is very knowledgeable and straight forward without the runaround or back-and-forth with the numbers.

They have exceptional Customer Service. Especially Bryce Miller. Helped me JuampiThrough all the loop holes to accommodate not just my budget but also in a timely manner.Highly recommend the service department here.

We took our f pace in for some warranty work and had a great experience with all the staff. They were very helpful to us and even going out of there way to help us. Thank you

Lack of customer relations also the worst car shopping experience. None of sales person came to help until one guy which is not a sales asking me that I need somebody. But didnt help much as the sales is really arrogant. Well, easier to decide on buying car from this dealer. Lucky you that this is the only dealer in Rochester but I rather drive to Buffalo if its better. Wish Google has 0 star.

I bought my new Range Rover.Ask for Tim Ferris . Great salesman.

I must say I came in to buy a vehicle, I was told I would get a call later on that day, and I got nothing. It has been three days. Someone should of called me back with feedback to let me know if the deal went through or not, but nothing. Not good customer service or consideration. By the way, the vehicle that I was looking for finance for, the salesperson not only didnt contact me back like he said he would, but it was sold. Wow! Great company

Same poor-level of customer service (or lack thereof) as previous poster, but mine was with the lackluster sales force. No one offered to help when I walked into the showroom (and the salesman I followed into the store let the glass door slam in my face practically rather than extend the courtesy of holding the door for me.) Its little things that communicate pure indifference, but extrapolate that to after-service experience, and in the end . . . me thinks not. Try Northtown in Buffalo. Thats what I did, and am satisfied with my Jaguar experience there.

They are like the other one-off dealers in town. Not easy to deal with in the parts department that could take you or leave you. Would not take a part back because a missing sticker on the bag so I have an expensive part that isnt right that I have to try and sell on Ebay! Will buy online from now on. Makes you wonder what the sales department is run like.

Its a very nice place.

Nice people and did the job right.