We have never met a salesperson who genuinely cares about people as much as Cruz Chavez does. He’s smart in what he does. It really seems like your just talking with a good friend the whole time and it made the process of all the paperwork and signing go by quicker.-Isaiah C.

Probably the best car buying experience Ive had! Definitely recommend buying from Honda of Salem.

A service department that tells me come on in, well find it for you! when I lost my engagement ring somewhere in the deep unknown of my car.... this is a service department that has my appreciation and deserves to be recognized. A special shout out to Robert for going to extra mile to find my ring! Thank you so much.

Brandon a sales person, Took care of me and my family, He knows how to take care of customers. He allowed me to look at tons of different cars and did not care. Would recommend Brandon any time anyone comes here.

Just had the rack and rails put on my Honda Odyssey. I think this dealership really tries to do their best. It’s a nice environment, nice waiting area and bathroom. I like that you have a single person to work with and I can text them about appointments and questions and get texts about the status of the work on my vehicle. I have the lifetime oil changes for two of my vehicles there. I’ve had a lot of work done on my cars there and they always explain everything in detail and make recommendations. Whenever I have declined any work they are very professional and understanding. Currently I am working with Francisco and he is great to work with.

Worst experience ever, the sales and the manager doesnt care about the customer. I put the $3000 deposit on one of the brand new 2022 HR-V. They promised me the car will arrive in the first week of September, but it didnt show up, and I keep texting them for an update on the car to show my interest in purchasing this car. On September 22nd they text me but didnt call me said the car arrived, I respond the next morning. I call back, the sales said it was a mistake, it wasnt my car. However, the next day, sales call me said they didnt make mistake, it is my car, but his manager sold it to another customer, and blame me that because I didnt respond immediately, so they sold it that afternoon. Yeah, thank you to that me know its my fault for not responding the text immediately (I didnt even got a phone call), its all on me and you guys havent done anything wrong, nice work to you all. To be honest, it is just hours I didnt respond then they sold the car??? Whats the point I paid the deposit on this car for??? Ridiculous dealership and worst sales and manager. Never purchase from this dealership.

Please stay far far away form there people! Please read everything before signing!! Scam! Scam! Scam!!! You do not have to purchase the low jack package. If you ready your papers it says I black and white its optional. So dont believe them when they tell you you have to purchase something they put on your car! I do not recommend this dealership at all! Stay far far away!!

RJ is an excellent salesman. Hes attentive, super helpful & he made the whole process easy. I appreciate his willingness to be flexible and take time to point out how to use features of the car.

Tried to call Honda of Salem to schedule a routine maintenance check. Instead of talking to someone local in Salem who know me, sold me my vehicle, and have provided excellent service in the past, my call was transfered to a Lithia call center, somewhere who knows where. The first call couldnt complete my simple and said someone would get back to me in 24 hours. That didnt happen. So I called again, and was told it would be 10 days before I could get an appointment. So I scheduled and showed up 10 days later. Walked in on time and was told I didnt have an appointment after receiving 2 email reminders of time and day of my appointment. Honda of Salem worked me in the schedule, 3 hours later I walked out. Hey Lithia just let the local dealers schedule their own service schedule.

We had a positive experience with our salesman Cruz. We scheduled an appointment with him for mid-afternoon and he was waiting for us at the exact time we said we would be there. He was able to help us out and answered all the questions. When he didnt know something, he found out the answer and got right back to me.Now we didnt buy a Honda, we bought a used Toyota, but were very happy with our purchase and very happy with the Honda dealership. So, if youre going to buy a car, go ahead and ask for Cruz as he did right by us and I think hell probably do right by you.

Wonderful people to work with. Very kind and understanding, when our little kids started getting bored they gave them some balloons which was a huge help! Large selection of new and used vehicles, fair prices, and no haggling.

Deonte Hawkins went above and beyond for my family and I. Despite taking 3-4 hours from his time working with me on finding a vehicle that I wanted, going through the process of trading in my old vehicle that I was no longer happy with, he stayed positive and reassured me while waiting for my approval.So, thank you to him for making the time go by so fast and being so incredibly informative on every question I asked! Definitely the best experience I’ve had at Honda of Salem and cant wait to return there to work with him on future purchases!

I dont normally write reviews and honestly wish I could leave zero stars. We went to purchase a Honda Civic for our son yesterday and met Cisco who proceeded to show us their inventory. When I asked some basic questions about the vehicle (engine and features), he wasnt able to answer any of the questions and didnt offer to find the answers for us. He left us with the impression that we were bothering him. When we sat down to go over the price of the vehicle, I asked what some of the charges were. He stated we shouldnt worry about that - I immediately became worried. When I asked him to clarify a charge, he said he didnt know what it was and when pressed further, became annoyed and called a number stating they want to know what ... is while rolling his eyes. Ive bought dozens of cars over the years - many from this dealership, but never again. We were so disgusted by his lack of professionalism and I told my wife they couldnt give the car away to me. Ill pay more to take my business somewhere else. What a hot mess. Hopefully someone else will find a competent salesman and this guy will find more suitable employment.

This was one of the worst car deals I’ve ever made. They up sold us a Jeep 2014 with 120K miles on it guaranteeing it was in pristine condition but could only provide a power train warranty, this stupid thing needed the power steering fixed when we bought it. The drivers side tire is cracked. And the stupid thing keeps sending the check engine light and Honda can’t figure it out. I’m so disappointed with them and their service it’s not even funny. Mind you. They kept the jeep for a month trying to figure out what was wrong. And before that I had owned it all of 3 weeks. Go Capitol dealerships at all costs. They at least hold their used cars to a high standard.

Purchased a preowned vehicle with optional 3 year 30000 mile warranty. After driving vehicle long enough to find out that it averages 16mpg city and 18mpg freeway, we took it to service. Theyre response was that theres nothing they can check, and treated us like we must not know how to calculate mpg. Warranty is a scam and dealership doesnt care about you once youre off the lot.

I took my car in for a oil change today. It was a horrible experience.When you walk in the door you may as well be invisible. No one looks up or acknowledges your there.After a hour and a half and my car was still in the same spot I asked how much longer it would be. I was told a oil change takes between a hour and a hour and 15 minutes. I told her I had been there that long and the car was still in the same spot. She looked at my paperwork and said they take them in the order they come in.I sat back down and waited for another hour.She had left but keys and paperwork were still put on her desk. My weren’t there.I had a couple of other people (also waiting for their cars) ask me how long I had been waiting. I told them I had been there for a couple of hours. One had been there for over 2 hours and the other 3 hours.I finally had someone from service ask my name and car information so he could check on my car. He couldn’t find the paperwork, keys or car.After he finally found my car and keys we left.We found the paperwork in the glove compartment. No one went over anything with us.I have a lifetime oil change and asked if I could take my car to another Honda dealership. I was told only a Lithia dealership.It would be worth paying for the oil change then going through that againI have been a longtime Honda owner and use to be happy with the service. It has got continuously worse over time.

Went in to get my 2004 Honda Accord serviced. Check up, fix any problems that they might find. And the Service Advisor Kristen. She was so awesome and helpful. She made sure I understood everything that was going on. She was straight up and straight forward. The service was worth every penny. Kristen went the extra mile for me. So happy. My Honda is still running flawlessly. Thank you Kristen and the mechanics of Honda of Salem.

Honda of Salem used to be good. Their buying process from what I have experienced is great. But their maintenance department is such a scatterbrained operation nowadays. It used to be a tight ship. 1 hour max for my oil changes but the last few times Ive gone I havent been greeted or helped until I start bouncing around the wrong representative desks.After bumbling around desks for 25 minutes they give me a seemingly reasonable quote on time to finish from when they get my keys. But the expectation is never met anymore. Multiply their wait time quote by about 3 and thats more what to expect anymore at a minimum.What are you doing Honda of Salem? You guys used to be pretty good and run a tight shop. Now you guys all running around just seemingly acting busy with no time for the customer. I dont expect to be pampered but at least point me to the right rep, In know you all can see each others schedule queue.

Great place to go get a car they will help a much as they can

Great Experience here! We have purchased one new vehicle from them because they had something that would fit our family perfectly plus were able to get a few extra luxury items in an upgraded trim package (wireless charging, cooled seats, rear entertainment, etc). And after having the vehicle for 3 years now and having the maintenance handled solely though the dealership (the lazy way! lol), each time I go, it is always a good and quick experience to get everything done in one trip. Also having the unlimited hot coffee/chocolate drinks and WiFi while I wait are a plus, too! Having the vehicle maintained and working while I wait does lead to a happy customer!

We bought our Honda Insight from Jeff Jaynes and Matt Perry. What a fantastic experience and what a great little used car. We test drove, and did paperwork in less than 1 hour. We picked up the oil change policy so we will definitely be coming back. Thanks for being so good to us Honda of Salem, we’re happy to spread the good word.

Andrew is excellent at his job. He was professional, friendly, knowledgeable, and went the extra mile to find the exact model I wanted. He did not push or pressure me. I recommend him as a great person to work with when shopping for a car.

Drove up to Salem from Eugene with my fiancé to look at a new cr-v that was listed on their website for a couple hundred more than $29,000. Get there and told by salesman that the new price is almost $33,000 and they were working on updating the website. $33,000 non negotiable and wouldn’t even open the door unless we agreed. Classic bait and switch. Sleazy salesman. Will not be back to any lithia lot. Kendall will be getting our money.

Never been to a Honda dealership until yesterday and I will go back! I have always been a die hard Toyota fan but after being mistreated and them trying to rip me off, I decided to check out Honda.Yesterday on a Sunday afternoon, Brandon C helped us quickly and efficiently. He was never once pushy, he let us happily make our own decisions on our purchase as well as warranty purchases and never once made us feel pressured to buy. From test drive to leaving with our new purchase, Brandon had us in and out in just under 3 hours. Usually we have spent 6-7 at Toyota in the past. We left happy and satisfied with our purchase and with our time spent at Honda.We will be back!

I have recently bought a truck from Honda with the bumper to bumper warranty. I have not had a good experience with their service department. To schedule an appointment they have to call you back. A call back never occurred. I had to be persistent and continued to call until someone would help me. When someone did finally answer they were very rude and very snarky. He was very condescending and treated me like I was an idiot. Not willing to help me and acted like my truck overheating was my problem. He finally referred me to another dealership. If I needed to take my truck to a different dealership, that could have been communicated to me over a week ago. Very poor customer service. I do not plan to buy another vehicle from this dealership especially with an extended warranty.

Excellent internet sales. Excellent online sales. Delivered car. Fedexed documents. The way car selling for the consumer should be.

Update: Chris Wright, the Service manager reached out and took a proactive approach to making things right, so I appreciate the business doing the right thing and feel better about using them going forward.Service department review:An oil change shouldnt take over 2 hours to complete. Especially if someone has made an appointment which I had and also indicated that they were going to wait with the vehicle which I also did. I made an appointment for 10am for a simple oil change and I arrived almost 10 minutes before 10am. However I didnt get my car back until noon. The incompetence of the dealerships service department is frankly disturbing. I paid for lifetime oil changes when I purchased my car but I dont want to wait a lifetime for a single simple oil change. So Im not sure if Ill continue to use the dealership service department going forward and if I dont, Ill need my money back since no one informed me that oil changes are a foreign concept to your service department. With all the tools available in the service bay, any oil change should take under an hour, an hour max. You guys are terrible and wasted my time, not only that but there was no explanation on why it took so long and no apology for the delay either. So for the service department 0 stars.The sales people are good and I had a more positive experience with them.

Amazing service!! My dad and I were looking for a car with very limited turnaround time. Stan in sales and Chris in services EXCEEDED our expectations. We were able to find a wonderful preowned honda fit, and get it detailed and serviced in less than 2 days time. Great communication every step of the way. Theres an outstanding team at Honda of Salem.

I’ve been to a lot of dealerships in my life and this has been the only positive experience I’ve had. It’s been an exceptional experience. Francisco has single handily changed my opinion and trust for dealerships. I appreciate so much everything he did for me and I’ll drive from Portland to have my car serviced here. Thanks again boss

Brazen unethical behavior. “Best price” for cash purchase of new Honda CRV was take it or leave it MSRP plus mandatory $1500 purchase of unnecessary and unwanted accessories including the old “sealant” scam. The tight new car market is bringing out the worst in manufacturers and dealers. Customer loyalty is being eroded.

Walked in without a car, left with one I’m very happy with. 5 stars for Brandon and Deonte, made the tedious process of buying a car a lot better.

I love Honda of Salem. The salesman listened to my needs, provided me with several options, showed me vehicles that matched my needs. Then he and the manager worked to get me the most value for my dollar and the best financing possible. They also offered me extras like lifetime oil, that I purchased. Definitely 5-star treatment.

Stan is an amazing person! Not to get all personal, we told him our situation and he was super helpful. Honda of Salem has won our business for any car purchases in the future. Thank you Stan for the wonderful experience!

I was interested in a specific car and since I live in Portland I had friends check it out for me before I came down. I was told that the car was good to go and would be ready for me to purchase after I came down if I liked it after the test drive. When I got there I was told that the car wasn’t ready and the only way I could test drive the car was around the parking lot. The person who was showing me the car, Andrew, was incredibly condescending. Overall really awful experience.

Good service. I will keep going back.

Andrew Nunez was very friendly and patient. He took the time to explain everything and answer any question I had. One of the best experiences at a dealership for sure!

I have a 2018 Honda Odyssey that has constant electrical malfunctions. They aren’t consistent enough that when I drive it there it will show a code. Even though I have it on video, they won’t do anything about it. In one instance, we got a notice in the mail about an issue, but when we took it in they said they hadn’t seen any of our model with the issue and couldn’t do anything. My van started locking me out every time I came back to my vehicle one day and I called in at 5:00 and when the receptionist couldn’t get ahold of anyone she took a message with the promise to have someone call me. It’s been over 25 hours and no call back. I’m really disappointed in the service department.

This was my 4th Honda purchase at Salem Honda. I am a repeat customer because the sales and service members are always friendly, professional, knowledgeable and easy to work with. The salesman I worked with yesterday was extremely helpful and not pushy in the slightest, which for me really matters. He was very knowledgeable about the vehicle I was purchasing and really listened to my input about what I was looking for in a deal. Great car buying experience!

Committed to provide a pleasant experience starting with customer service, what a joke! Every time I call to make an appointment it sounds like Im bothering the person I talk to, sounds like they loathe having to actually work. I go in there and nobody even bothers to look up to me until minutes of just standing there. Ive been in there when theres been a couple advisors with nobody at their stand and theyre on their personal phones, not a single well be with you in just a sec or anything. Almost feels like theyre thinking maybe if we ignore them long enough theyll go away. Fransisco seemed like he was the only one always in a helpful mood but even so last time I went in there he had a bad attitude which was the final straw that triggered me to write this review. The whole service department needs some customer service training and to uplift their mood when theyre on the clock. Stepping into that service area feels like a depressing place.

Honda owners should come here once a year at most only. They are so slow. One hour consistently means 2 even if you have an appointment. Let them change your oil if you have a coupon and then let them give you a litany of all the costly things you should do to your vehicle. DONT do any of these things at Honda. Get them done in half the time and half the cost at your local garage. Your local garage will most likely take one look and say that is really not necessary. In short use them to find out potential issues only and be prepared to wait a looooong time. An addendum after waiting 3 hours for an oil change and tire rotation the customer service man didnt charge me which was really nice as he knew something was wrong with the process somewhere. I didnt have to ask, he anticipated and was a great service representative. Thank you Steve.

Jeff was awesome. Can’t wait to get my new car.

My sister bought her first car here. We had a very good experience. Brandon helped us pick the right car at the right price. My sister was very happy. Brandon and the rest of the team did a fabulous job. They explained everything in detail from the warranty to the special security features on the car. The loan and all the paper work took about 1 hour. In the end they washed the car and filled up the gas tank for us before we took it off the lot. Thank you 🤝

When I got my car from Honda, they said I would be meeting Jeff, turned out he was off the day he scheduled to see me. Then they were very uncooperative in helping me get a car until I found the car myself in my price range and asked to see it. Now I am getting my first oil change (1.5 month after I got the car) and I had to call to make an appointment, which is understandable, but they were rude to me every time I spoke to them on the phone and even though I made an appointment told me it would take 1.5 hours to do the oil change. They took 10 min to even greet me coming in. Regret going with Honda.

I came in on a Saturday to look at a specific vehicle. I filled out an application and waited. After an hour waiting our salesman comes back and tells us that we would have to wait until Monday when the banks would be able to respond. He tells me that he will call us Monday morning with an answer. No call Monday, so I call at 5pm asking for an update. I’m told the salesman that I’m working with won’t be in until Tuesday. So today is Tuesday, still no call. I call at 4:30pm and am told the truck is sold. So I spent 4 days attempting to contract them about this truck, only to have it sold to somebody else. Will never go back to Honda of Salem

Went there for service and came home and all the sudden my doors don’t unlock/lock unless I do it manually. They also unlock/lock at random times when I’m driving. Went back and told them the issue and I waited for hours for them to tell me they fixed it. I went home and nothing was fixed, in fact it happens more now. Must be convenient for them to make things not work on your car so they can charge you to “repair” it without even fixing it. Horrible service. I am never getting a Honda again thanks to them. Horrible service. Just horrible.

The car service was not bad, but they literally ignore what we requested: change the car owners name in their system. They still sent me the msg with my husband name even after renamed. That made me felt very disrespectful!

When we bought our vehicle the people were awesome, answered every question... had the vehicle for a year now and still love it but the service department is really lacking... slow service, not very personable, they just seem to be going through the motions... Ive been here 2 hours for an oil change!!!

Great place to feel belittled while waiting to get your oil changed! Horrible customer service! Horrible employees!

Buying a car here is awesome. Service is terrible.

I was greeted quickly by RJ, who was very informative, but low pressure - which is exactly what I wanted! He was very helpful in helping me choose which car to buy! And spent considerable amount of time showing me how to work my new car!

My appointment ran about two hours late, but they offered my break inspection for free which was very generous. Wasnt a big problem, had water and a cool waiting area.

My husband and I purchased a certified 2017 Honda CR-V from Honda of Salem with 17,500 miles on it on February 17, 2019. We looked at 2017-2019 CR-Vs and HR-Vs the weekend before and talked with Cesar. After searching diligently at many other dealerships, we narrowed our choice to a certified late model CR-V. We contacted Cesar and said wed be arriving in 30 minutes and wanted to look at the certified CR-Vs on their lot. He showed us several options and talked us through the ins and outs of certified vs non-certified and all the different warranties available giving clear explanations to our questions. We test drove only one and decided to buy it. Cesar was polite, professional and knowledgeable. We felt like he wanted us to get the car that was going to be the best fit for us and our budget. He was able to get us a good price. We had already checked out prices on Kelly Blue Book and at other dealerships, so we knew it was within our range of a good deal. All the paperwork, financing included, was done quickly and efficiently, first with Cesar, and then the final signing with Matthew. The entire process was pleasant and professional. Thank you, Cesar and Matthew! We definitely recommend Honda of Salem.

Customer service here was absolutely awful. I had my car towed to Honda after the transmission went out. The service people would call me and not actually tell me anything. They’re extremely vague and inconsiderate. In fact I was hung up on multiple times while trying to give them a family members information since I was at work. I was continually kind and patient with these employees. They looked over me and if I complained about the service they would ignore me and reach out to my dad. D’ante was the only sales person who was kind, respectful and really explained everything out for me. Everyone else at this place of work seems to be blatantly sexist. If it weren’t for D’ante, I would’ve looked at a different dealership.

Went in to get my backup camera checked out because it went black and also a leak that I notice behind the license plate. They told me there was no signs of a leak and that the camera was just not working, came home and it rain the next day and the leak was there the following morning, they did a poor inspection. I feel they are just there to charge and not really do what they say they are about customer satisfaction is our #1 priority .

Miguel Lara deserves some big kudos for helping me out on a Sunday. Our service department was trying to help an out of town customer and we were stumped. The customer had no wheel key to her recently purchased vehicle and after exhausting all options I called Honda for help. Miguel was quick to help me knowing the odds were slim. We were able to team up and get my customer back on the road to head home before dark. I am grateful for the assistance and will recommend friends/family to him at Honda anytime. The customer was so happy and said she will reach out to him for her next car purchase. Thank you so much! ~ Your Downtown Firestone

It is a pity that there are no new cars available. All cars can only be ordered.

This has been a wonderful experience! Alex was amazing and very knowledgeable about the Honda product! I was welcomed with a warm smile and superior customer service! Joel was also amazing! I appreciate how yall went above and beyond for me. I definitely will recommend Honda of Salem to EVERYONE without hesitation nor reservation. Again thank you for all that you do! HUGS

Worst experience with these guys. Went to them to get a replacement key fob and we were mis informed and quoted a price that was 60 less than what we paid. Typical car dealer type stuff

Ive bought Honda vehicles from them for over a decade but once purchased, their service advisors area needs new training in customer courtesy. I made an oil change appointment online and it was secured. In dropping off vehicle, its always the same process, come in and never greeted. Stand until someone notices. Once checked in, words of waiting and they are behind schedule but it should be, 45 to an hour, wait. Service advisor text to remind me to use text to get updates while I wait. 2 hours go by and no updates from no service advisor, even after reaching out via text. Wait in lobby again to be acknowledged. When finally acknowledged, find car has been finished for sometime. Service advisor apologizes. Than tells me mechanics recommend new battery and some other flushing services. I am surprised by battery but ask for quotes. Leave disappointed again. Nothing changes in this area. And Robert is the worst. He is condescending and clearly sarcastic, trying to be funny. It is clearly an unhappy place for employment. Sales team arent this way, just service front area. On top of this I go get my battery checked by a second place due to my suspicion that service is questionable...get a point check from other business, there is no bad battery. It is fine they say! 🤦‍♂️🤷‍♂️ I dont know why Honda of Salem has deteriorated in their service area. It has to start with Top Management. If they condone or set the example. I dont know but I cringe to go there for anything.

Ill never buy another vehicle from them again bought my truck about 2 years ago from them and within a year my a/c went out when they told me I had a warranty but guess it wasnt the right warranty for it and said it would cost me 1700 to fix then they screwed up my first payment on the truck when I brought them all the paper work for automatic payments then figured out I was late for my first payment cause they shredded it all up then I got a quote for a diagnostic on my transmission turned out to be 150 dollars more than the quote tried to get a rental or a loaner vehicle to drop the truck off for an oil change over night (which I wouldnt mind even paying for a rental and also payed for the lifetime old changes) but told me they couldnt help me and I could get scheduled in about a week and half away when all I needed was a loaner just to get home but told me they couldnt do that but got one for a transmission flush that only took 3 hours so much for customer care! Definitely gonna avoid this place in the future and tell people how much customer care works around there

Got a notice from Honda that there is recall on my 2019 HRV. I have called this dealership 3 times over 3 days and was told a service writer needs to schedule my service and that they would call me back. I got no calls back. Called a Honda dealership closer work instead of were I live and got the it schedule on my first call. This is not first time I have had problem with the service department not calling me back.

We had a positive experience with Johnny and Matt. We were allowed to have the vehicle for a good solid test drive. My only suggestion is the same as it always is, expedite the closing and I’d absolutely give 10 out of 10.

Well lets put it this way. Not a place for first time buyers unless you have a cosigner with amazing credit (over 720). No cosigner? Your looking at a whole lot down.

Tony the finace manager gave me a great deal and fixed my exhaust syatem the way they promised me and cisco tge sales man that sold ne thd car was also great very painless car buying

Cruz Chavez did a great job, start to finish, with the purchase of our Jeep. Will be returning when we are in the market for another vehicle. Would definitely recommend asking for him when you walk in the door!

It appears they dont want my business. I tried scheduling an appointment online, and it would not allow me to. I tried the chat online and explained what I wanted. The chat person, after just telling them what I needed, ask me again what I needed. The third time, I called the phone number to be told no one is available, so I left a message. It is a full day later, and no return phone call. I again tried to reach the service department by phone with no success. What is a person to do.

Called service department regarding a question and no one ever answered and when i tried again someone answered asked for name and phone number and said i was going to get a call back from an employee. Never got a call. Still waiting and nothing. Employee didnt even ask what we needed.

Went to take my car in to have the battery tested. After some initial confusion with service about getting my battery replaced, I needed to speak with the service manager. Chris did a great job explaining things professionally, and even made sure I understood next steps. Very impressed by this customer service!

If i could give a negative number I would. What a horrible experience this is and I still have to deal with them. So my car all the sudden doesnt work NEVER have had an issue with my ignition or my key not working. My key falls apart and I assumed it was just the key. I take it to Honda so i can get a new key spoke to one of their reps, who doesnt give me all the information rush on my lunch to get there to my appointment ( never been through this before) was told by someone else other than the rep. I needed my car there in order to program my key. My husband calls the company and speaks to the rep i did and she apologizes for the miscommunication but blames me for not giving her all the information. She tells him its going to be $130 for the key and that if we can get my car there early in the morning she can make sure its done right away. I get my car there and the key and I was asked how much did she quote me (unaware of the $130 price for the key she quoted my husband ) she said ok that sounds right and tells me it will be no more, maybe even less than the $200 price and how sorry she is for what happened the day before. A couple of hours later she text me stating its going to be $1040 for a new ignition due to it being the ignition not a key issue. Though she then proceeds to tell me I need to pay her the $200 because they cut and programmed a key for me and I need to pay for the service and the key even though the new key wont work and i need a new ignition and key anyways. We paid cause at this point I need my car back and take it to my awesome mechanic who did a simple repair of the ignition for $200 and had been able to fix my old key with a new fob but informs me the key Honda handed them the buttons are not programmed, key works but fob does not. I text the lady again stating how it does not work. We make an appt, she asks if 8 am Monday works. I advised no it does not and i need later so we agree to 10 am on Monday. I get a text message from the dealership confirming my appointment on Monday at 8 am. I immediately text her, no response, so i call the dealership service center, they tell me its set for 8 am. I told them that i had an appt for 10 am and text to prove it. I am then asked if i want to reschedule my appointment. Um no i told them I want my appointment for the time and day i set. They put me on hold and conveniently transfer me to the lady i been texting and i get her voicemail. I leave a voicemail. My husband was so upset when we were quoted the$1040 he wrote a review on google and was asked to call the service manager Chris Wright, because we thought we were done with them we didnt call but best believe I did today. Again waited on hold ask the rep who answered to speak to Chris where she took my info and told me he would get back to me. Really?! So now i have a key that doesnt work that I paid $200 for, an appointment for the wrong time that i cant make, and now I cant get ahold of anyone. What a Fing NIGHTMARE!!! Save herself the headache!

I just happen to have called Honda of Salem, and I talk to cruise Chavez. He was very pleasant on the phone, made an appointment for me I showed up he had me test drive a couple of different things that I was interested in. I ended up leasing a passport which they had a deal on, traded in my lease of an HRV Even got some money back. He made it very pleasant and easy to do highly recommend cruise.

I was helped by a wonderful man name Jorge! He got me into the car of my dreams! Haleluyer!

We had our key fob break on our 04 honda, called them and they said it was 130 for a new fob and reprogramming. And they told us to bring the key fob or what was left of it and that is all, once we got there they told us we need the car there too, which is not what they said on the phone. so ik we get it towed there and the next morning they say it is our ignition that failed??? never had a problem with it before, but ok, then they hit us with a bill of 1022.00 to put a new ignition in and reprogram the key??? we pass cause we are gonna take it to a locksmith who will do it for less then half the price, then they give us a bill for the new key fob and reprogramming for 197.00, 60 bucks more than what they said on the phone the day before. NEVER will i go back to them not for anything, there horrible with communication and there prices always change. Do yourself a favor and take your car ANYWHERE else.

I buy parts from those guys and they are very helpful and take care their customers.

Poor customer service 85% of the time. I dont think weve ever left that place without feeling so annoyed by their attitude and poor listening skills. Feel frustrated being there 97% of the time.

Customer service department wait times are very long. They often dont answer their phone. In-person, the customer service reps are overworked and stressed.

About my experience with Salem Honda. They had a car that I wanted, and drove from Corvallis to look at it.I feel lucky I ran into a salesman that I really liked - Brandon Coulter. The guy worked with me and for me to get the deal I wanted on the car. He even came in on his day off to meet with me to make the sale. He had a great personality and called me several times to talk about the status of the sale.One sticking point was the car only had one key fob, and they are expensive to replace ($400?). I did not like not getting 2 keys for the car. Tonight he called me (3 days later) to tell he he had looked further because he saw I was disappointed - and had found the other one that had been place in the wrong place.All in all, the experience turned out to be great - tho I was buying a Subaru from a Honda dealer (with the Subaru dealer right across the street - lol) - as they had the perfect car I was looking for.Even the finance guy, Scott, (usually the ogre in my buying experience) had a nice demeanor about him, whereas in the past twice Ive had bad experiences when you go in the office to sign all the papers (another story), and I was ready for that tho Scott treated me well also.Happy Camper - Jonathon B

I appreciate having one person to communicate with, beginning to end. During my last visit, I went on a walk to make phone calls and received text just to tell me how its going. So much effort in the organization and delivery of services. Thanks

Response to the reply Honda gave: You never looked into it or even acknowledged/contacted me about this situation. Stop lying to make the company feel better.I would of originally given Honda a 5 star review a year and a half ago when I bought my car, but now not so much. I am not one to do reviews but the service department has been nothing but rude & disrespectful. I came in with my other half to get 2 oil changes with them and despite them not following any of the CDC guidelines of social distancing, the guy who rudely “greeted” me decided to make a discriminatory remark towards me, and many condescending remarks. Once the manager was notified of these actions he closed us into a room and threatened to never work with us again if I didn’t talk to him and write a review. They were very rude throughout the entire process & Ive had many people around me get similar experiences of the workers being rude. The worker fransico and the manager Chris did nothing to solve or fix this issue and refused to try and help. Now I won’t be going back to them. And if they respond to this saying they want me to contact them that isn’t true. I have already tried and they refused to try and fix the situation.

I took my Civic here a while back for a standard oil change and they upsold me a new battery. Well this supposedly new battery was defected and only lasted me about a month, luckily it had a warranty. I got into my other car and took the battery back to the dealership and they refused to give me a new one or even diagnose it unless I brought it back in the Civic. I literally had to drive all the way back home, install the dead battery, jump the car, and then drive it all the way back to the dealership. They diagnosed it and found it was dead exactly like I had told them. I had to wait for literally ONE HOUR for these bums to install a new one. How in the world it takes one hour to simply hook up a new battery is beyond me, but they managed to do it. Needless to say Im never dealing with these people again.

Go see RJ!! Hes the best!!Beautiful dealership, tons of inventory to choose from, low pressure, super clean, just a great experience!!

Today my wife had scheduled a LOF on our car. She was told to have our son show up at anytime today. They did pencil in a 8am, but said anytime. When he got there, one of the service people said he was late. My son explained to him there was no specific time, he could show up at any time. If that was not embarrassing enough with other customers around, he was not perfectly centered on a square and was told to stand in the center of the square. How embarrassing not just for my son, but for a reputable company to have THAT employee. Wonder how many customers won’t be back??

I love Honda Of SalemExcellent customer service.They do an excellent job at selling cars to great service repair.I would recommend them to everyone.

Fast and fair repair when stranded away from home

Horrible experience. The person helping me (name was cruz) was not interested in getting me in a vehicle, was not willing to work with my in any sort of way. Almost seemed like he wasn’t putting his full potential into selling me a vehicle. Further the Salesman told me that my credit was bad, when I got home i called all 3 credit bureaus because I was in such disbelief, I usually monitor my credit on the daily and would have not gone into a big dealership if I had the score the salesman told me I had. After contacting the credit agencies and further shopping else where for a vehicle my credit was not near what he told me it was. Definitely do not recommend this place you are in the market.

Do Not: Trust sales managers or multi-point vehicle inspectionInitially, my review was 5/5 because I had a pleasant experience with the salesperson (Jose ) I spoke with. However, within one week of purchasing my car, (I had also driven it less than 50 miles) my alternator failed. I trusted that their inspection was accurate and they had a quality fleet of used vehicles. Unfortunately, that was not the case.Once I realized the issue, I contacted the dealership and they offered me a new battery, but I was on my own if there were other issues. I just barely made it back to the dealership (it wouldnt turn back on when I tried to bring it into the Honda of Salem garage). It turned out to be the alternator which would have cost me nearly $700. My dealership mechanic (Delvin) went above and beyond (he is the only reason this is a 2/5 instead of a 1/5) by talking with sales management to pay for the needed work.Sales management pushed back and didnt want to pay a dime (since they were deciding who would pay for the car repairs, my car sat in the shop for four days for a repair that takes two hours!). Ultimately, they ended up cutting a few hundred dollars off the total price.But, thats after push back from my mechanic and days of waiting after having just spent $1,000s at Honda of Salem. It was a terrible experience, and I wouldnt recommend making a big life decision (buying a car) at their dealership. I realize buying a used car includes risk and probably means some money in repairs. But, having a critical piece of equipment fail (resulting with an unusable car) within a week of purchase wasnt great.

After recall work, the horn began beeping when the car started. I brought back the car (albeit 23mos later) to repair that issue along with 2 other tasks. I expected a free or at least very-cheap ($20) fee to reset whatever was causing the airbag to beep. Instead, they spent an hour to merely estimate a fix cost, and bro-dealed us $110 for that hour. To fix would have been another 2-3hrs. I expect a company to stand by their work. I just brought them 2 other tasks for which I happily paid for, but to charge me for not fixing a problem they created is robbery.EDIT: the service department manager refunded the charge for diagnosing the problem I believe they originally created. I find this to be a good meet in the middle approach. Ideally they would have fixed the problem but at least they didnt charge me more for it. Changing review from 1 star to 3EDIT: The problem went from bad, to better, to criminal. Turns out wires were pulled out of an alarm control module under the drivers side dash. Not unplugged, mind you, but individual wires pulled from the plastic plug - wires which are barbed so as not to come out accidentally, and which often rip away from the wire itself when yanked too hard. This appears to be a deliberate removal of individual wires from a plastic plug connector so that a problem would pop up and generate more business in a future repair, which was certain to be easy since the wires could be individually inserted into the plug, if only one knew the right order! Blessed be The Google because i found the color order on my own and fixed it. Note that the airbag they fixed in October 2016 was on the passenger side, and for this reason, the dealership stood by their story that nothing they did was even on the drivers side of the car where the horn is, so it couldnt possibly be their fault. My findings suggest otherwise. Make your own call with the attached photos.

Robert went above and beyond to help my wife and I out to get the car of our dreams. We were an out of state buyer and Robert was always willing to answer questions, take pictures of the car, and help us through the negotiation process to get a great price on the car. We would absolutely recommend Robert to anyone that is looking for an honest salesman at a dealership. The car was exactly what we expected and Robert was phenomenal to work with. Thanks Robert!

Returned the vehicle that we had wanted to purchase due to undisclosed mechanical defects that according to the CARFAX, the dealership knew about and hid. This is a violation of the UTPA and Ive filed my case with the Department of Justice for consumer fraud. On top of this, they continued to lie about the nature of their history with the vehicle and ceaselessly tried to sell me service contracts for their apparently incompetent service center. I highly encourage all the other low reviewers to file their complaints to the DOJ as well. If I could issue zero stars, I would.

Went there nobody out of five associates responded there was only me for a while. Then one associate asked “ Do you need anything?” Who is going to Honda service without needing anything.Silly question. I told oil change. He simply said you have to wait 2 hours. How come it takes for a while to know it takes 2 hours to change oil. I just left.I will go another Place.

Robert is an asset to this organization.Thanks for your excellent service.☺

I recently purchased a 2019 Chevrolet Silverado from Honda of Salem. Shortly after I noticed a noise coming from the left front area of the truck. I called Honda and was directed to contact the Chevrolet dealer as it was still under its original factory warranty. Chevrolet did a full inspection and discovered a control arm and bolt were loose, and the axel was hanging half-way out of the differential. On top of that there was a bungee cord still wrapped around the suspension. Chevrolet advised me this truck should never had been allowed to leave the Honda dealership in this condition that is was extremely unsafe. This should have all been discovered by Honda if they had done even the most basic routine vehicle inspection. I called Honda and informed them of the situation, and that I did not feel comfortable or safe driving the truck in its current condition and was having it towed to their service shop. I began working with Chris Wright in the service department. He ultimately drove the truck from the Chevrolet dealership to the Honda dealership about two blocks away. I asked Chris if they had performed an inspection on the truck and was told they did test drive it for 9 miles. Although Chevrolet had provided a full report narrowing it down to what was most likely the cause Chris was focusing on the leveling kit that had been installed on the truck as the potential cause of the issue. Although through multiple conversations with Chris advising him that the leveling kit shouldnt have had anything to do with the issue, he was still adamant about removing it or replacing it with a brand new leveling kit. I advised Chris I bought the truck because one of the features it had was a leveling kit that if he wanted to replace it then it would be at the dealers expense including any and all labor they used to resolve this issue, since this was their mistake that caused all of this to begin with. He agreed. Chris indicated the parts for the new leveling kit had been ordered and that he was going to track down the tracking info to see where the parts were at. That was on a Thursday. I waited until the following week on Wednesday to follow-up with Chris since I was not getting any updates only to find out from Chris the parts were in fact NEVER ORDERED. I once again questioned Chris about the need for the leveling kit and once again pointed out the report from the Chevrolet dealer indicating the potential source of the problem being a damaged or missing retainer or snap ring. This was approximately week 2 going into week 3 I had been without my brand new truck. So about 3 weeks into this process Chris decided to have the truck brought into the shop and taken apart to have a proper inspection performed. Low and behold they discovered it was missing a snap ring! So this whole time it was exactly what the Chevrolet dealership had originally indicated in their report that I gave Chris copies of, and that I pointed out to him during multiple conversations spanning the 3 weeks my truck just sat there. Chris then requested to have the snap ring ordered. It was indicated the part would arrive on a Tuesday. Keep in mind most of the entire process I had to be the one to constantly check-in with Chris for updates. It didnt seem like anything was going to get done if I hadnt been on top of this. Tuesday came when the part was due to arrive and once again I had to call Chris for an update. He proceeded to tell me they ordered the wrong part! They then requested to have the correct part overnighted. At this point I am actually making my very first truck payment on a new truck that I didnt even have or had hardly driven, so about a month. Whos going to compensate me for this? This just isnt right at all. Then the final slap in the face is when I asked if Chris could throw in a simple in-house detail job for my truck for my troubles. He said he couldnt accommodate me but could offer me one at a discount! Wow. Shows just how much they really care about the customers at Honda of Salem or hold themselves accountable for their mistakes.

Tried to work a deal over the phone since I’m from Portland. Brandon was the salesperson I got to answer my call and was completely rude, bad attitude and didn’t want to take my offer to his manager unless I drove all the way down. Was excited to purchase the car I’ve been looking for but Brandon’s attitude drew me away from Honda of Salem and I won’t take my business with them unless I get a different salesperson. Don’t be in sales if you aren’t willing to help. Worst experience.

Delvin is a Superstar, very pleasant to do business with. 4 stars for Honda but 10 for Delvin.

Went in for honda transmission oil. Great customer service.

Not a review of Honda cars....they are well made and reliable.Service department pros polite and efficient, cons: not enough employees to answer the phone and while the employees obverse covid 19 protocols, they are reluctant to do anything about a customer that isnt.Sales department pros: actually listened when I told them I wasnt spending more than 5 minutes waiting for an answer on an offer, didnt play the games that I have seen at other Lithia dealerships, cons: not at all interested in observing covid 19 protocols. When I took my new car for servicing, I thought about walking in the showroom until I noticed employees with masks on chins. That shows a lack of concern for their customers and employees. That alone would prevent me from ever purchasing a vehicle from them again.

Pretty clean place. The rates are reasonable for a dealership especially if you have a coupon. Free wifi.

Five brand new cars in the past 20 years and this was without doubt, by far the best car buying experience. The sales staff and their team are top notch. It is evidently why this dealership is award winning. They worked hard to serve me, the customer and highly valued my business. The price and process of selecting my second Honda took several days but they never pushed - such an honoring and professional team representing Honda.

Shady dealership that doesnt follow through on inspections not promises. They sold me a car two years ago with brakes that were raw. Supposedly they fixed it after I had to beg for my certified vehicle to be up to par. Two years later, with not much driving my brakes are being changed yet again. Im under the impression that they didnt follow through with fixing what they said they would. All dealerships are evil inherently. This one is just especially dishonest.

Very helpful salesmen, went in knowing what I wanted, Jeff helped make it happen. In and out with a quickness.

Clean safe waiting room. Excellent customer specialists. I know little about auto maintenance and depend on experts to guide me. Mauricio is knowledgeable and helpful. I feel I can depend on his recommendations to help me maintain my Civic in a dependable way.