Recently my husband, parents and I visited this Verizon store. We were needing to purchase an I-phone and add my parents to our family plan. Zack was so very helpful. He answered all of our questions and got us all set up. He was very patient and very professional. I would recommend this Verizon store and Zack to anyone. Don’t hesitate to stop in when you need assistance with your phones and accounts.

Michael was extremely helpful and patient with me as I was being familiarized with my new iPhone. I would definitely recommend the Verizon store next to Home Depot in Salem, Oh. Thank you for this exceptional employee.

Zack did a great job! Got my phone all set up. Was very knowledgeable, very good experience. Extremely helpful. Would definitely recommend if you need Verizon Support. Went the extra mile.Just wanted to add to my post, Zac did another great job. My dad’s phone broke, needed replaced Zac provided the same great support once again!!

Great experience getting my phones and watches ordered and set up!

I managed to upgrade my phone, add all of the cool add-ons and lower my bill at the same time! I had a wonderful experience with the guy who helped me, Zack. He was very patient and thorough. I am recommending him to all of my friends. Couldnt have asked for a better experience!

Zack did a wonderful job setting me up with my new phone. My terrible day of not even having a phone with a functional screen was saved with a good deal and stress free setup of a new phone! 10/10 would recommend this store. Best Verizon around my area for sure!

Derek (Salem, OH) was amazing! He was very insightful, knowledgeable, and answered all our questions. Will be returning in the future!

Excellent customer service! Handled everything and was super helpful

Amanda was great! Worked with me until I was comfortable moving from Android to IOS so I can stay in touch with my 6 grandkids! Thanks Verizon Salem! Awesome store, Verizon customer from day one!

Was in the store recently to get a new phone. Dan couldn’t have been any better, truly amazing rep! He built me a perfect quote and made sure to explain everything to me very thoroughly, true customer service, he was very helpful and was able to answer all of my questions for me. Very clean and professional store, loved my experience here and will definitely be doing my business here from now on!

Went to purchase a new phone! Young man named Derek could not have been any more helpful. He helped me decide what I wanted and then took care of transferring information. Then went above and beyond by explaining things about the phone. Would definitely recommend. Ask for Derek you will not regret it!!!!!

Jonelle was a big help thanks for everything u did today

Had a really rough time with previous service provider..came to Verizon and Amanda was wonderful! Very thorough in explanation, super helpful and pleasant through the whole new service setup. So glad I came here!!

Amanda and Derek gave me the best experience I’ve ever had in an retail store ever. Keep these two around! They’re beyond amazing. Amazing store environment and honest.

Teresa and Derek were nothing short of awesome. I wanted to come in and do a number of things in a timely manner so I didn’t have to be out for too long and I was in and out within 45 min buying a phone, adding a line, and also buying an Apple Watch. I will definitely be making this Verizon store my home base thanks to these 2! You’re kindness is so appreciated in these times. :)

Zach was FANTASTIC AND INFORMATIVE!!! He went above and beyond..

Dan helped me out today. He’s amazing! 5 stars deserved!!

Kept trying to push a business account after repeating I wasnt interested for the 3rd time I walked out

I stood in the store for a half hour with one person talking to her friends in there and not one person came up to me and said a word I will never come back to the store

Derek helped me through the entire process seamlessly! Thanks so much for everything!

Great store.relaxed environment. All around great experience on updating our phones Amanda was a huge help and very knowledgeable on getting us what we needed.thank you miss amanda.

If it werent for Teresa, I would have lost over 2600 photos and videos. She went above and beyond for me. Far better service than 99% of any other consumer driven business in our area.

They are amazing helped me with everything I needed. Were super friendly. And before I was a customer gave my girls backpacks .they even gave my youngest daughter a backpack and shes not even in school yet.

Thank you for getting us updated with our Verizon account. Amanda is very knowledgeable and was so patient with explaining things to us! Thanks again.

We upgraded two phones. Amanda Marks did a fantastic job assisting in phone selection and in getting all of the data/pics/apps transferred to the new units. Great experience - Highly recommend!

Teresa and amanda helped me and they were frickin phenomenal. they helped me with so much. thank you both. best service ive ever had

I recently purchased a Samsung A50, great decision thanks to AmandaWoods! The customer service was amazing, very polite, and thorough. Theyre got my future business!

I am extremely pleased with the service i received today. My husband and i got new phone almost a year and a half ago at the Verizon Victra store. However he was NEVER able to use his brand new phone. They gave him a junk loaner in the mean time. It recently went out on him. Courtney and Dave were very understanding and wanted to do whatever they could to help us. My husband now has a working brand new phone. Thanks Courtney and Dave!! You two are amazing!

I switched accounts and Courtney was a huge help, she answered all my questions and helped me set my Verizon up and autopay. I had a wonderful experience at this store. I will be back.

Kevin was a great dude, very laid back. He made everything very simple and easy!! 5 stars hands down!!

Thank u amanda for showing me all my options with plans and different phone capabilities. I will defiantly be back to Salem for all my Verizon needs.

Thank you for my new iPhone 11 max Amanda was extremely helpful and gave me great customer service

Awful! They shame verizon! This store needs closed down! I walked into this specific tcc store yesterday to be greeted with with words what? I mentioned I had and instore pick up ! She was extremely rude and said she cancelled my order! Offered me the wrong device size and color! I went over across the street as they told me my order was sent there which was a lie! Costumer service called them and claim they made a mistake . You dont make a mistake when you cant let the customer first why they are there! Support called them they refused to cancel my order and began to mock the rep! Very ignorant and obnoxious employees! Not to mention they have absolutely no idea whats going on with themselves let alone how to take care of customers! DO NOT GO HERE!

Amanda was super helpful, knowledgeable, and fast!! 10/10 please give her a raise!!!!!

Couple months ago you could go in and get help and they would call the help desk and make sure to have your issue figured out before leaving the store. The last two times I went in Ive gotten told we are not sure how to help you...youll have to call tech support...like umm...you didnt even try...so until service goes back to quality I rate them at 2 stars..

Great staff and environment!

Teresa was the best. And the Salem store is great

Very slow and rude. Always changing policies apparently. One month I can pay via a debt card other months cash only. Employees are pourly trained in thier own computer systems. Ive never had this issue at the Boardman location.

Great customer service. The manger Mike there is AWESOME. They explained everything down to the the fine line details.

It was great .Amanda 5 Star

Quick service by Amanda and wonderful phone coverage by Verizon.

My wife and I stopped in there yesterday to look well we ended up with all new phones and had the best service I have e ever had in a store thank you Dave the store manager and courtney for all the help

Great customer service! Very knowledgeable! Will recommend family and friends.

Best staffed Verizon Ive ever been to. Super helpful and very knowledgeable

After purchasing a new phone here for my wife and I mine had extremely slow internet! We took my phone back the manager took care of us because they were extremely busy! Told him the problem he fiddle around with the phone a bit then gave the phone back to my wife and told it would work fine now!She give it back to me and it wasnt any faster so I called the verizon tech line and found out that the SalemVerizon store took our old of phones for trade (which we knew) and issued our new phones and gave my wife her number back and issued a new number that never worked on my phone, my phone still range with my original number!All and all this place has very little tech support and are very unsure of how Verizon services work,shove you out the door and s as y next please!Oh yeah Verizon Services Do not have a email address to file a complaint you must call and get the run around or download a complaint form and mail it in !

Not helpful @ all.... Ready to switch to at&t again.

The people that work here are great. TCC as a company is the worst place to work for. Anything above management cant be trusted.

Very clean store, friendly reps, friendly service, they even set up my Bluetooth in my car and put on my case and screen protector. Will always go back there.

I have been going to this verizon for years but went in today for the first time in awhile. I have been with verizon for years. When u first purchase a phone it comes with a glass screen protector made by zagg. If it breaks zagg replaces it. On several occasions thru the years I have went there to have someone put on my replacement screen with no problem. They have always had great customer service. But today I went in there and the guy said sure I can do it for 20 dollars. I said excuse me why is that. He said it is not our product. I said I got the original one here and this is the replacement and I have been here before and people helped. He was not very friendly and said no. I said Im not paying u that when i have had this done here before. How rude! I will not be giving this place my business again! The only reason Im giving it one star is because it wont let me put zero. Im sorry but this is not a way to run a business

Teresa R. was awesome! Super professional !!!

If you have to deal with Verizon. This is the place to go. The guys and gals at TCC are outstanding. They will get you the absolute best deal they can.When you do have a problem they will bend over backwards to assist you.After dealing with VZW corporate stores for years. Ill never go back to one after being in TCC.

Great service from Teresa R!!

This place is absolutely AWESOME and customer services is A PLUS PLUS !!!

Awesome ppl awesome service

Great service friendly people

Great customer service from Kia!

A nightmare ! They offered me a false promotion and then didnt stand behind it . They offered me a rebate then didnt send it. Verizon is investigating them. They may go out of business. Go to a REAL Verizon store

Dave and Courtney are awesome!

Patient and knowledgeable staff

Amazing customer service