Cam Pierson is a Wonderful Customer Service Rep! This is the 2nd time Ive gone to her when my family has needed to update their phones. I highly recommend.her. She is prompt and always willing to to help!

Laura and Joey were very helpful through the whole process. Laura was able to get me a new phone and transfer all of my content from my current phone. She explained everything very well and walkede through each process.

Always get quick and knowledgeble service when I stop there. Easy access getting in and out.

I received a fast and very good experience! Brought in my own unlocked device and got it activated in no-time along with a screen protector they installed flawlessly! The lady that helped me was also super nice!

I’m sharing my experience because when I see a hard working respectful Employee they need credit😊. Her Name is Cam and she was very professional and friendly🌸. She Deserves a 100% GREAT EXPERIENCE HANDS DOWN 🌸.

Josh answered my questions in short order and moved me to a better product for my need at that time and it was lower priced!Great job Josh being a customer advocate.

Josh and Laura were fantastic. They both went above and beyond to get us the best deals and took the time to personalize our kids tablets to make them extra special for their birthday! Highly recommend both!

Laura Cooper is the best ever. She is so kind, patient and caring. She understands and explains everything. I highly recommend this store and if you get the opportunity to get Laura, shes really an angel. Again highly recommend.

Josh,Did a fantastic job explaining the different phone and monthly plan options. I would highly recommend working with him when you need a new phone.

Josh was very helpful and took his time to make sure everything was taken care of. He helped me change something on my bill that required a call to customer care. Went over and above to help me. Thanks, Josh.

Josh was thorough, professional and worked hard to get me the best deal possible. He showed a can do attitude and Verizon should be happy to have a great associate like Josh.

Cami performed well. While dealing with a difficult work situation, she still attended to my needs & the needs of others in the store. She was kind & had a sense of humor about it all. She is a wonderful employee.🧡

They saved my phone, life, job, world. I dont know what i would have done without their help. Thanks so much you two!!!

Josh was very helpful and kind! He took so much time with us and made sure we were very satisfied. God bless you all!

Laura was very helpful with everything despite some problems with my online order. She was able to get the issue resolved quickly and took the utmost care in ensuring my concerns were addressed.

As always this store is awesome. Laura is the one I always schedule my appointment with. Always kind, caring and understanding.

Best place for phones and accessories.

Very helpful and informative. Always a positive experience.

Josh knows his stuff. He took his time to go over the differences from my old phone to the new phone. Great job!

Hey helped getting my bill paid. It was quick and easy!

Cam was very easy to work with and very nice

Service was great. Nice and quick. Knowledgeable staff. Will definitely be back when needed.

Very good place to get the things I need..

I had damaged my phone and ordered a refurbished one online. There have been times in the past that I havent been happy with Verizons service but Aly was absolutely wonderful helping me recover information from the old one even tho I didnt have passcodes. She was pleasant and patient and made what could be a Id rather have my toe nails pulled out experience painless.

Joshua was very understanding of me forgetting my ID and let me leave to go get it🥺💓

Always kind people and always willing to help resolve any problems with devices/services etc.

Cam was amazing, super nice, very knowledgeable and very helpful!!

I love working with Lauren she has helped me from the beginning.

The reps are always very personable and enjoyable to work with. Thanks Laura and the Verizon team.

Very informative. Friendly. Good experience 👍

Everyone was very helpful and knew exactly what I needed.

Great job! keep it up

Website hours said it was opened till 8 but the sign on the door said 7 when I got there at 7:10. I requested an edit on google and had this changed because the company is too lazy to do so. I will probably go to a different store from now on. If a company is going to misinform me and waste an hour of my life then they obviously dont want and wont get my money.

Laura is very helpful. Thank you

Laura Cooper was very professional, fun and took care of all my needs, wants and answered every question I asked and then some. Although a bit pricey she has me thinking on upgrading and when/if I do decide I want to only deal with her. Great experience unlike other stores I have visited.

I had the pleasure of having Ryan assisting today, he was extremely helpful and knowledgeable with not only getting my galaxy s8+ activated quickly and Seamlessly but, he knew all about what phone Accessories that would be most useful in my day to day life! Every time I come into this store no matter how big or little my need is, it gets taken care of perfectly! You have a fantastic group of people working there keep up the good work, thank you!!

Who ever the lady is working here is down right rude. Very disrespectful. You want to charge me to answer a simple question...is this for real? The other Gentleman here always helps anytime I come in here and he is the reason I came back in. This lady right off the bat I think her name is Laura had the nerve to tell me that we are sales not tech support. If I want tech support call our tech support department. I was going to buy a new phone until this happened to me. Very disrespectful. I will just go elsewhere. Sorry that these gentleman at that store who have always been kind and courteous to me have to work with her.

They called my father giving him false information about his phone so hed upgrade. I called a Verizon representative and proved the manager wrong, in from of her. I was then escorted out of the building. Bad bad bad. Shame on you and your terrible sale tactics. Dont screw the consumer just to make your end of the year quota. If you look at the reviews posted, this happens often here. They are being investigated by Verizon for this exact issue I had. Dont believe? Look it up.....take the 30 second drive to the one by home Depot....5x better service and the manager is amazing. :)

Great service without being a pushy salesman like always! Assistant Manager Ryan is the only one Ill deal with. Well mannered, professional and explains every detail of the bill perfectly.

Laura in the store next to Maurices is very patient and helpful. She explains everything step by step. I recommend this store to everyone I know. They are not pushy, they are understanding and helpful.

Justin E was very determined to help me out, very friendly, he had a great attitude, went ubove and beyond to make it work. He never lost his cool or even made a nasty expression, I appreciate employee with his determination. Ty so much for all u tried to do

If youre spending $2400 on new phones this store can help you. If you want help from a real human being, well, this is suddenly Victra - not Verizon. Verizons name is above the doorway, but once it becomes clear that you want to downgrade your service, not buy anything, they can no longer help you. The lady there wont help with anything she isnt getting a commission on. The employees here were friendly and helpful at one time. I wont be going back. Google Fi is only $20/month with unlimited calls and texting

Opened an account on February 4, 2017 today, I dropped the phone that I out right bought and the screen cracked and phone was not useable. No big deal right? I have the 11 dollar insurance Ill be paying every month. Get to the store with the same gentleman who set up my account explained what happened to the phone. no problem you have insurance WRONG. NEVER put insurance on my plan. Tried saying that myself may have took it off the account. ( which I didnt do) to make matters worse he then added insurance at the store by having me log on to my account and adding insurance then filed a claim. Gave me the claim number along with the phone number to call to check on it. My mind thinking this is insurance fraud. ( which it is). So I check the claim and it was denied. I get on the phone with customer service spoke to an amazing woman who not only took the claim away so no one got in trouble for fraud. She is having a new phone shipped to me by wed. And gave me a 75 dollar credit on my account. If you want to start up a plan go to the Verizon across the street. Dont go here. Im very upset and will be going to the store tomorrow to see what they plan on doing for me since I had to waste my entire night driving to Salem to get no where and talking to a representative for over an hour.

I visited two days in a row hoping to have some questions answered and to go over some plan pricing but both times, on a Sunday and a Monday, there was one employee working. Sunday there was someone being helped and a couple in front of me. I waited about 15 minuets and realized it might be a while, but figured Id stop in the next day when it might not be as busy. Monday there was no one ahead of me waiting so I decided to sit down and wait. After a half hour with the customer, and still no second employee I left again. At this point there was a line of people behind me waiting as well. I feel bad for these workers, being the only people there to help all the customers. Whether its because other workers arent showing up, or a lack of competent scheduling, its simply unacceptable.

There was a problem with the product at first but Josh handled the issue and all was well thank you

Very Friendly Service

Laura Cooper was very helpful, and she was nolageable of the phones my wife and I got today. I will continue to deal at this store in the future with this type of service.

Save your money and time and go to another Verizon store. When I signed up for new service I told (Ryan) I wanted Otterbox but he insisted it was too expensive and sold me on a different case for $39. Without asking or telling me he took it upon himself to install a $50 screen protector which I found out later on a sales slip he threw in the bag. I tried to return it only to be told I couldnt because it was installed on phone. I also told him I didnt want insurance which he added on anyway. At least I was able to cancel that. Apparently they get a pretty generous commission on extras so if you must go there make sure you are aware exactly what you are paying for no matter what you say. Pretty sure Im not the only one he scammed and wont be the last.

Laura knows her phones and nooks.she is very helpful. Takes her time with you explaining things and has a wonderful personality.

People are very ignorant here go across the street! Phone was stolen went their and the manager said everything going was taken care . Well nothing was taken care of! My bill was almost 4 thousand dollars from someone charging my account! People very graciously across the street at other store tool care of everything for me! Also thanks to Carol a service rep everything went very smooth and is back to normal.

Laura is outstanding. The very best I have ever been associated with.Keep her in this position.

Good work environment with excellent customer service. Highly recommend for those who have had a bad experience in the past to revisit the store under new management with new staff.

It was a great experience, and Ryan the assistant manager was a great help today! Highly recommend coming here and asking him for help!

I had a great experience she did absolutely everything we could and we got everything accomplished she is a very nice lady and I would definitely recommend this place to everyone

Came to the store In need of an upgrade.. I made an appointment with Ryan Carver.Got the phone I wanted for the price I wanted with accessories! !Very professional excellent customer service!Marc BeckettPerformance Diesel TrucksNew Waterford Ohio

Terrible experience.

A 10. Awesome customer service. Both did a great job. Completely satisfied.

Tried calling the store multiple times. At first I thought there was a technical issue but I quickly realized someone was picking up the receiver and then hanging up on me. I ended up calling the Boardman store and they answered my question.

No help in any way, shape, or form to be found from the folks in this store. After waiting for 30 minutes to be helped and having a person skip ahead of us in line we were told that what we needed couldnt be accomplished in the store with their help. It could only be accomplished at home by ourselves with no assistance. Lack of motivation or enthusiasm. I believe her name was Laura.

Had a great experience! Laura was very helpful and took their time helping us with our phones!

Customer care was top notch, they were very helpful and went above and beyond.

Only 1 star because i cant rate it any lower. Waited 20 minutes without so much as an acknowledgement. Finally get acknowledged only to find out they didnt have what i needed anyways. 2nd horrible experience at this store.

Ryan is out standing in his work and helping. Pmany thanks to him for helping me

I was in this verizon store today needing help with removing apps from my 6s i phone and the male employee gave me the understanding he could not help me unless I paid him $20.00 + dollars for doing so. Said it was a new policy of the CEO. He said he could help me but not without the $20.00. He wouldnt even tell me verbally how to do it.. He and a female employee were just sitting on their stools talking when I went into the store. I am a verizon customer but that apparently didnt matter. He was very rude. Apparently if he is not selling products, helping a customer without being paid extra money was beyond his pay scale - my opinion. Thanks to him I went to walmart and bought my new charging cord, screen cover and phone case.. I will not be stopping here again.. Poor customer relations...My review would be zero but wasnt a choice. Just so there is no mistake, this store is right next to Maurices clothing store..

Wonderful experience. Laura was so enjoyable and knowledgeable of the products too.

Laura was very helpful and problem solving and very understanding. Thank you! Mrs.TI reccomend this store by maurices .

My phone locked up and these guys came to my rescue, very tech savvy, highly recommended.

Good knowledge of product. Very friendly. 5 star

My experience at Verizon was very good. Laura was VERY helpful with all I needed to know. Thankyou, Laura.

Talk to Ryan at the Salem store. He worked with myself and family to get everything ironed out. Was able to get my wife added to my plan with no hiccups. Thanks ryan

Jamie. Very polite & gracious Enjoyed our experience.

Fantastic experience.

Ryan did an incredible job with us. Highly recommend.

Great customer service. Very friendly staff.

I had a great experience. Laura is awesome

Had to wait an hour today to talk to a representative, but when I did they were pleasant.

It was a nightmare. They offered fake promotions that they didnt fulfill. Verizon is investigating them for improper sales tactics and not following Verizon policy. Dont purchase their insurance because they may go out of business

Needed assistance with an issue and left there completely satisfied!

Great customer experience! Got a free tablet with my phone:-)

Wow! I’ve been a long time customer and have never had such an amazing rep help me out! She’s a keeper!

Super helpful! And Laura was very friendly!

Was there with mother. They couldnt understand/know how to help her. Told her to come back when they could find out the information she needed.

Best services ever come see Laura

This store is great appreciate Ryan and Laura!

The employees were extremely polite and helpful!

Completely worthless unless you are trying to buy stuff. Any issue if had theyour tell me to go online or call customer service they cant help me.

Great service

I love their customer service!!!

Excellent customer service!!

If I could leave less than one star, I would have. We waited over two hours for service and no one even acknowledged that we were there waiting or gave us an estimated time when we would be waited on.

Got new phone. Galaxy S9

Quick and helpful !

Ryan was outstanding.

Great service!

Great place!

Because they are nice

Good experience

Friendly service

Excellent