When looking for vehicles in Boston, I experienced an unhealthy amount of sexism so I started to look for Mazda dealers in the Worcester area. As soon as I got to the Shrewsbury based dealership, it became inherently clear to me that this would be the dealership I would work with. They work with you to help you gain a better understanding on how to find the best vehicle for you and they are transparent throughout the whole process. There is a strong mom and pops feel to the dealership. Tim C was very flexible and willing to accommodate my needs in order to get me into a vehicle as soon as possible. Would recommend.

Had great experience with Tim C in sales. No high pressure tactics. Very pleasant and knowledgeable.

Took my Mazda in for 75k service. Easy to book appointment online and even took me early when I got there early. Friendly professional helpful and knowledgeable service department! Matt was my advisor who sent me video updates of what they noticed with the car and offered explanations and options available for the specific car issues. He was great! Easy to get a loaner so I wasn’t restricted in what I could do. Service was still thorough and more efficient than I expected given the amount of work needed. Cannot say enough good things!

The absolute best car buying experience I have ever had! Absolutely seamless from start to finish. Katie our sales associate and Rob the sales manager were both so helpful and knowledgeable. Im a new Mazda owner and I was blown away by the quality and luxury features in my vehicle at such a reasonable price compared to competitors. Exemplary customer service, I would highly recommend Sentry West Mazda!

I was looking for a new car and we went to a couple different dealerships, one of them being Sentry West Mazda. We walked in and Pete helped us immediately! He asked me what are things I want in a car and then showed us exactly what we were looking for.The day I went to pick up the car to take it home, he spent about 45 minutes in the new car with my dad and I explaining everything and all the features that the car can do. He was very thorough And was so helpful throughout the whole experience and very genuine!We had a great experience working with Pete! I highly recommend working with him if you go to Sentry!

I like the service I received at Sentry West. They are honest and straightforward. Good pricing for a dealership. Great customer service. They text and video message information about your vehicle. Highly recommend!

Everyone at Sentry was great to deal with.. I loved the no pressure approach. Nick Sherer was a great sales guy, he made the buying process very easy! The day I took delivery of my new Mazda 3, Nick took a ton of time to walk me through all of the details of the car.. He even helped set up my Bluetooth and all of my wireless apps.. I would definitely recommend Sentry if youre in the market for a Mazda.

Thank you to Matt D and all the staff in the Service/Parts Department for fixing my car and making it such an easy and enjoyable experience. Matt explained everything to me in detail and in terms I could understand, while also helping me save money on the repairs. Got to use one of the loaner cars (which I really enjoyed driving) so it looks like I may be buying a new Mazda with Sentry West in the future!!

Great group of people trying to do a great job. Very pleased with my purchase.

I had a wonderful experience at Sentry. It was all done very quickly, everything was ready when I got there.My insurance registration and sticker.Scott was very patient teaching me how to use the new fangled equipment I had never used.Thanks Scott I love my new car!!

Always great service here. Jim, the Service Manager, always has the customers needs in mind. They dont try and swindle you with high priced services at mediocre quality. The services are competitively priced and are always high quality. A complimentary loaner car for a few days isnt out of the question either if the parts needed are not in stock yet. The drive in garage helps keep you out of the elements. A video inspection of your car is sent directly to your phone for easy and quick viewing. All services are discussed ahead of time to ensure the customers consent. This can be done via text, online, or over the phone. Even scheduling an appointment online is easy. Ill never go anywhere else!

Great experience as always!!! Got me in same day even though was not planning on it. Staff is exceptional and listens. Have been a customer for 3 cars already and plan on more down the road.

Thanks to Sentry West Mazda for providing a seamless buying experience as we shopped for a new car for our daughter.We want to thank Katie Miner for addressing all of our questions, being patient with the selling process, and helping us to find exactly the car (model, color, safety and technology features) that our daughter wanted.The customer service and support provided by Katie made the car buying experience quite pleasant and stress-free (and that is staying a lot)!Thanks Katie! You did a great job and we are very appreciative of the help and assistance you provided! Our daughter loves the car!

Katie Miner was a joy to deal with. She is very knowledgeable about the different vehicles and the various trim levels and options and you never feel she is trying to upsell you into something you dont need or want. She is very patient through out the selling process and always willing to answer any questions or concerns. I have never dealt with Sentry previously and she is a asset to the dealership and is the major reason we felt comfortable purchasing our vehicle there. If youre in the market for a new Mazda, I recommend that you go to Sentry and demand to deal with Katie.

Great service!!! The service advisor & everyone I spoke with was very kind and professional. They serviced my vehicle right away-right on the scheduled time. They explain everything very clearly and keep in touch with you during service via text. They will even send you a video that describes what is going on with your vehicle.I love my Mazda & I’m so happy that I purchased it from Sentry West Mazda in Shrewsbury.

Tim, Matt as well as the rest of the crew were great! Both a pleasure to meet and were clear on everything. Service was quick and thorough. VeryMuch enjoyed my experience at Sentry West Mazda.

Had a very good experience at Sentry West. I didnt get the online answers I initially wanted but when I visited the dealership, Nick Scherer, was the best and got me into the CX-5 that I wanted. The purchase process went smooth thanks to regular communication from Nick and the team and the vehicle was ready when I needed it. Nick was also very accommodating coordinating a pick-up time that worked for me. He also worked with me to address the few issues that remained after the late Friday pick-up.

Great communication and response time! Couldn’t be more helpful. Pete and Scott worked great together in helping me get the car Inwqs looking for.

On line reservations are easy. Staff is courteous, lobby is comfortable. Service wait time was around an hour 15 minutes...very reasonable. Overall smooth experience.

I recently bought a 1990 Miata and found Sentry West Mazda. I worked with Matt and Joe (Jim?-sorry!) and they were patient with my questions and professional and comprehensive with their answers. It was great working with individuals who explained both the costs of the service performed and the processes associated with said costs. I highly recommend Sentry West!

Went in just to test drive a CX-9 and ended up loving it so I did the paperwork to lease it that day. Loved it so much that we traded my daughters car in for a Mazda CX-30 also! Scott Grala was easy to work with and the experience was great for both me and my daughter. I certainly would recommend this dealership!

Sentry was accommodating with scheduling and did a great job with Mazda maintenance, including a helpful video walkthrough of condition monitoring of tires, brakes, etc. Thanks Matt and team.

I recently purchased a new CX 5 from Scott Grala. It was a very smooth and efficient transaction. This is my third Mazda purchase from Scott at Sentry West Mazda. I highly recommend Scott and the dealership

Excellent service. Working with Tim and Vardan was an absolute pleasure. The work process was simple, fast and straightforward.

I worked with Nick S. And he was great. Not a pushy guy, just straight forward, honest and helpful. I went to sentry west with little intention of finding anything and left there after 30 minutes with a new car in the works. Him and his team were great and efficient, highly recommend!

I didn’t feel any pressure to buy a car. The staff was friendly, helpful and worked hard to make the car buying process as quick and as painless as possible. I would absolutely purchase a car from them again and go there for all service needs while my car in under warranty. They were great!!! Thank you Scott Grala!

This dealership service department is very clean. I interacted with 3 different members of their team whom were all very courteous and professional. Im grateful for their service when getting my new CX5 inspected. I will return for future service needs.

I had a wonderful experience at Sentry West Mazda! My salesperson, Katie, was such a pleasure to work with. I didnt feel pressured. I felt supported through the entire experience! From choosing and getting everything I wanted in a vehicle to the financing process, everything went smoothly! Highly recommend!

Hands down one of the easiest car buying experiences Ive had! Tim was great and the entire team was very efficient. I went in on a Monday late in the day and was approved and had my new car the following morning afternoon. We had such a great experience that we are going back to purchase another vehicle!

Just purchased a Mazda 3, overall experience was outstanding. Immediate response after online inquiry; was quickly put in direct contact with sales manager, settled on a price and everything went very smoothly from there; Scott in sales was awesome in the process as well, and delivered the vehicle and provided an good overview of all the features. This was my first experience with Sentry West, and I was very happy with my experience.

I had a great experience. Tim the sales consultant and Rob the manager went above and beyond helping me get a CX5 at a very good price. We are very thankful to them and really happy with the car.

Picked up the Miata Speed parts I needed. Fast and easy to deal with.

Great service, great service manager! No pushy sales. Very convenient- I can make an appointment, drive my car in, work in their business center. They text me a video while they’re working on my car and I am working in their business center!

Very quick and efficient drop off and pick up. Service team was great.

Great service as always. In and out with no problems. Love this dealership.

We had a great experience purchasing a CPO Mazda CX-5 at Sentry West. Peter was wonderful to work with -- flexible, accommodating, very responsive. Ive had past experiences purchasing used cars from other dealerships when Ive felt like I was getting less-than stellar service b/c I was not buying brand-new. The opposite was true at Sentry West. I felt respected, that we were important customers, and also that they wanted to do right by us. Peter worked with us to find a vehicle in our price range that had the features that were important to us. He helped us secure a competitive interest rate on our loan, and when, on picking the car up, he discovered that something wasnt working precisely the way he thought it should, he arranged to get it taken care of and even met us in the service department to explain to the technician what was not working correctly. We love our new vehicle, and we love the great experience we had purchasing at Sentry West -- so much so that my husband is already talking about returning there when he is ready for his next car.

Pete Rende was very helpful. No pressure and the process was seamless. Thank you!

I worked with Scotty at Sentry Mazda and he was great. Wonderful customer service and quick service. I look forward to working with him again in the future and recommending him to other individuals looking for a Mazda!

Sentry West Mazda does not disappoint and is super customer focused. Thats why I have been a repeat customer for years. Scott Grala does a terrific job of working closely with his customers to meet their needs and makes the sales process painless and convenient. I value highly the ability to work with a trusted company on what could be a difficult or complex transaction - but has never been at Sentry West.

Service there was quick and easy to schedule. Communication was great! Will go back again in the future.

Scotty is an incredible salesman. He didn’t push me into the sale. The financial person was another story. We waited over an hour for him to “grab” paperwork. Scotty came over to check on us because he didn’t understand why it was taking so long.The car is in great condition for a used car and I’m very happy with my purchase!I’d recommend family & friends to Sentry West

Very personalized and professional service. No surprises, no problems, clear video clip from mechanic describing the work.

I had a great new car purchase experience at Sentry due to the efforts of Rob and Scott, both of whom were extremely professional and courteous. They found the car I was looking for, offered me a fair price, and communicated throughout the process.

Nick Scherer made buying a new car easy! The car we chose was ready and waiting for us when we arrived for our appointment, as was the paperwork when we picked the car up the next day. Nick also went above and beyond in returning to us an item we forgot to remove from our trade-in. Sentry West is a nice place to do business with. Everyone we met was polite and professional, and there were no high pressure sales tactics. I would highly recommend this dealership to anyone considering a Mazda.

Sentry Mazda help me get through having to leave Lincoln because of no more sedans . Tim O’Malley was right there to help me get things done as he always has been . Scott GRALA was awesome as well helping me to learn the new features in my vehicle and making sure everything I needed was taken care of anyone looking for a great car buying experience and not having to spend hours in a dealership to buy a car this is the place for you!

I had an excellent experience at Sentry West Mazda. Scott Grala was the best! No pressure and a very efficient transaction. Highly recommend this dealer.

Although buying a new car can be a somewhat stressful and anxious time, I truly enjoyed my experience at Sentry West Mazda. Katie Miner was great. I would highly recommend this dealership and I visited quite a few. The entire staff was friendly and knowledgeable and more than fair!

After lots of research I decided to buy a Mazda cx-5 .Took one out for a test drive and fell in love Sentry West had a large selection gave me a very fair trade. James Kelly and Rob where very helpful. I am one happy girl

Scotty was great! Quick delivery as promised. No games! Would recommend.

I started getting my cars serviced at Sentry West back in January of 2014 as a new Mazda owner and haven’t looked back. The staff are tremendously knowledgeable, honest and super nice. I have never had an issue that couldn’t be solved quickly and efficiently with them and I feel like they have become like extended family after all this time.As a single mom, I have sometimes had concerns about cost when a service ended up costing more than expected, but Sentry West was always willing to work with me, searching for and identifying a cost effective option and just being so gracious and helpful.I recommend them highly. They are the best!

Katie Miner, our Sales Rep., was extremely helpful both in looking at cars and helping with the purchase. She and other Sentry staff put in hours of effort getting a registration issue straightened out. She was also very personable and a pleasure to work with! I would definitely recommend Sentry Mazda as an excellent place to buy a car.

Service Department is amazing - love the whole team! Went above and beyond to repair my car and at an EXTREMELY fair price, quickly. Cannot express my gratitude and appreciation enough, thank you Jim - you are truly the best!!:)

Sales Consultant (Nick Scherer) was the easiest sales person I have ever dealt with (went to over 10 dealerships in the past 3 years). He also has a solid understanding of their products along with the industry itself. It was an absolute pleasure doing business with him and this dealership.

The best experience I’ve ever had at a car dealership! Katie was incredibly helpful and accommodating and made what could have been a very stressful experience the complete opposite. Thank you so much!

I had an excellent experience at Sentry West with Tim Colleton - would highly recommend! Tim provided fantastic customer service, was very easy to work with, patient and knowledgeable. He went above and beyond to make sure I was happy with my purchase and made the entire car-buying experience a great one!

The service scheduled was performed and the vehicle issues found were outlined and prioritized adequately before those chosen were solved. The car continues to work well

The staff was very friendly and asked me what types of adjustments and servicing I was looking to have done. They were also clear on the prices of further fixes that were recommended before asking if I would like to go through with those. It took just over an hour total - in and out just like that!

I was really pleased with my service at Sentry West Mazda. I called in looking to book an oil change and 20,000 mile service. The staff was very friendly on the phone and they got me in that week. When I arrived, they were very efficient, gave me a loaner for the day, and kept me updated throughout the day about the progress on the service. They had the car ready when I came to pick it up. Would highly recommend - great customer service and reliable work!

Told me they are No longer a Lincoln dealer as of 5/31/21. Won’t service a recall. They should have notified their customers of the change. Now I’d have to drive over an hour just to get to another Lincoln dealer to take care of this recall!!

Brand loyalty is important to me and I had been a customer at another dealership for many years. I was hesitant to switch things up but had no choice because of pricing. Scott Grala made the process super simple and I do not regret my decision at all. He communicates clearly and the customers needs always come first. I will certainly recommend him in the future. And a bonus - I LOVE MY NEW MAZDA CX-30.

JAMES KELLEY IS THE BEST!!! My husband, my daughter and I just bought 2021 Mazdas from Jim Kelley at Sentry West. Jim was wonderful to deal with and made the process so smooth and efficient. He took care of every single detail. We all traded our cars and were happy with the deals we got!! A shout out to Varden and all the other staff who made this a very pleasant experience for us! This dealership gets an A++++ Would highly recommend!!

As always friendly, excellent, honest professional service - thank you!

I have been buying, leasing, and servicing cars at Sentry West Mazda for over 20 years and have never been disappointed. I appreciate being treated as family by Rob, Scott, Jim, and all of the other dedicated employees there.

Honest, efficient service department and cordial even to an southern motorist like myself. Would be my dealership if I lived locally!

The word Id use to describe the Service Department is excellent. I had the pleasure meeting Jim and Adam. They resolved the issue with my 2007 Mazda 6. The car has over 235,500 miles. They were constantly in touch even after I paid. I feel lucky to have such a wonderful experience.

Love this dealership, Ive had every single service done here and every time they exceed my expectations. Super easy website to schedule service. Friendly and helpful service techs, mechanics are top notch. My car comes out purring like a kitten and ready to roar like its race day at the track. Im 1100% loyal! Love my Mazda

This was our second SUV we bought there because of the prior excellent service by Sentry and Tim Colleton, our salesperson. He was very low-pressure and got us a great deal! We are very happy with our experience there.

Had 2 Mazdas for a while now. First the good, the parts guys are nice. Now the bad, The new management/staff is not as customer friends as the old crew from 2018. Costs for everything jumped too.The long story and why I wont go here if I can avoid it: $140 diagnosis charge. Went in for a leaky windshield, they said its not the right one for the car. We bought the car there, cpo 5 or so years ago, never replaced it, so they sold us a car with the wrong glass in it. They refused to replace it, fearing rust. They also took no responsibility for it being wrong from the start, and said, no discount on diagnosis or anything, blaming new england. I guess windshield isnt on the list of cpo items to check. I wasnt asking for much, and I get that some time had passed, but at least work with a customer a little. I feel like the old guys would have offered something to keep people happy.

Great experience buying another car from Sentry West. Jimmy was excellent to work with. Quick to respond and kept me updated throughout the process. No BS, no wasted time, no dreaded haggling back and forth. They strive to provide the best deals possible and get things done quickly. Would highly recommend purchasing from them if youre in the market for a Mazda!

The best place to go when you need a new car! I cannot say enough nice things about the amazing customer service I experienced. I am more than happy with my new purchase and with the quickest turnaround too! I test drove my Mazda cx-5 on Monday and have it in my possession as of today (Thursday!). Thank you so much to Kevin Darcy! You’re a rockstar sir!!

The package maintenance deals are well worth it. Comfortable waiting room.

Excellent experience ! Ive been shopping for this specific car for months, and hadnt found the right car or dealer. Sentry was great. I was very happy with the salesperson, Katie, who was calm and kind. I didnt feel pressured at all (with the exception of their aggressive finance guy, who I couldnt get away from fast enough). And it was really refreshing to have a female salesperson! Great service, highly recommend. Go see Katie for your next car!

This is our third car we have purchased from Sentry Mazda in Shrewsbury. They are a great car dealer, always putting the customer first. Superb service, no pressure and we’ve worked with Scotty to buy our last two cars. We even sent my brother-in-law to Scotty to buy his car.Will continue to go there for any future cars we want to purchased.

Just purchased our first Mazda CX-5. It was a pleasant experience. Our salesperson, Tim, was the best.

Scotty was great to work with! No pressure, so kind, and matched me to exactly what I wanted and what I could afford while assuring I had a seamless experience! He did all the work for me. I’m so happy with my purchase, thanks Scotty!

I test drove a few different Mazda CX-5s and finally found one that I enjoyed a lot. It came with everything that I wanted and I love it so much. I’m very happy with my purchase here.

Timely, professional, and efficient.Excellent service and communication.

I wanted a Miata MX5 GT and couldn’t find one online. I walked into Sentry, met Katie, and had the car of my dreams in an hour. Katie was professional, responsive, and helpful throughout the process. I highly recommend Sentry Mazda and Katie Miner.

Terrible experience this last time. Staff was clueless and didn’t finish the job. Asked me to drive back once I pointed it out.

Very nice service crew. Worked fast. Great job!

Tim Colleton did a great job selling me a 2021 Mazda CX30! The car purchase was quick and easy!

Smooth sale from start to finish. Nick was great to work with!

Service fixed exactly what I needed them to fix that another dealership was unable to multiple times. Very attentive and courteous. Definitely going back.

Best car buying experience I’ve had. Salesperson was knowledgeable and not pushy. Three visits and the entire process from two test drives to buying took 1:45 minutes in the showroom. And the vehicle is great. Thank you.

Amazing service. They delivered car right to my door ready to drive away. They were pros the whole process. Thanks!

They were great! I never have a problem with their service. Very professional.

I had my first car buying experience with Sentry West Mazda and I was impressed. I did not feel the pressure during the sales process that I was expecting and was able to walk away that same day purchasing a new car and feeling like I was treated with respect. Kudos to everyone at the dealership I interacted with.Special thanks to sales rep Katie Miner for helping to make the process smooth and helping me feel more confident in my decision. She was very knowledgeable and I felt comfortable working with her.Wont hesitate to go to Sentry West first whenever I need my next car!

Pete was great; he was the only salesperson (and I went to lots of dealerships) that listened, followed my directions, and got me the car I wanted.

This was hands down the best car buying experience Ive ever had. I got into a better car than I thought I would with my budget and the entire process was coordinated around my schedule. I will definitely go back and will be recommending to friends. Also its true, Katie really is the best!

First time at this Dealership. Very impressed with the service and Lucas my advisor.

They sent you a video explaining the work. Very informative.

One of the worst car dealers I have dealt with in 25+ yrs of buying cars. I went in after having been emailed an offer to purchase my vehicle, and a sale price on theirs. An hour later, they didnt honor either the buy or sell price???? This is my 2nd time trying to purchase a vehicle from them, I attempted to last year, and after getting the run around for over 3 weeks, the deal fell apart due to the mis-information and complete lack of communication which led to trust issues. The sales manger assured me he would do better if given a 2nd opportunity....Guess what, they failed epically yet again.

It was a really hassle free experience from test drive to financing. James was really helpful and paperwork was breeze. It was a great experience buying car from Them.

Both Adam and Jim at Sentry West Lincoln Mazda, in the Service Department, go above and beyond to make servicing your vehicle as comfortable and convenient as possible. They listen, patiently explain the details of your service and accommodate me so that I am comfortable and my day has limited disruptions.I really appreciate all the effort put forth to get me back in my car. I also find itconvenient that they have loaner cars to borrow. Having a safe, reliable ride when their done with my vehicle is one of many reasons I service my Lincoln at Sentry West.

I tried to schedule a service appointment. I scheduled over a week in advance and they told me to call mid day of the evening that I am supposed to drop it off. I call at 2pm, they say they dont know if loaners will be back, to call back later. I call back later and leave a voicemail for service. I never got a call back. My warranty is supposed to cover rentals/loaners. I never agreed to a service appointment on standby, the last Lincoln dealership that I dealt with would actually bring me my rental and pick up my car. My car should be there now being serviced and I have still not even gotten a call to ask why it isnt there, never mind a return call. I worked at car dealerships for a decade. I am not that unreasonable. Update....Jim in service called to yell at me for the review and to say I did not make the appointment. 2/8 at 9:28 am is when I made the appointment. Listen to your recorded lines. Amazingly unprofessional at every turn so far.

The experience of buying a car with Pete Rende was great and easy. There were COVID precautions in place to make everyone comfortable and the whole team was pleasant to work with.

I have never been to a nicer car dealership. The service at Sentry is second to none. I highly recommend Sentry.

Pete, Rob and Scott were great to work with during our buying experience. Truly nice, patient and relatable people that exemplify customer service. We would definitely recommend the dealership and the staff at Sentry. Thanks for a great experience!

Tim was amazing! He was knowledgeable, honest, fair and not pushy. He went above and beyond to accommodate our busy schedules. He even delivered the car to me when I cannot wait around for the final paperwork due to an appointment. I wish I could give the finance department the same review. We received a very poor attitude when we informed the gentleman assisting us that we wanted to pay for our warranty and not roll it over into the loan. Quality car and service.

Katie Miner was a great person to deal with. She was quick to respond online, made a reasonable offer for my trade in, and we agreed to a deal within a few hours over the phone. My wife visited the dealership to view the car, and signed the papers. Everything was delivered as agreed. One of the simplest buying processes from a dealer I had have in a while. Thanks Katie and Sentry West Mazda.