Are you looking for secure self storage facility in Springfield IL? U-Haul Moving & Storage on Stevenson Drive is your storage place! This nearby U-Haul facility has many available storage units including: drive up storage, interior / climate controlled storage, storage lockers and even U-Box portable storage containers!

I rented a truck that was taken and abandoned in Chicago before I got it, the guy told me. Wreaked of smoke. Then before I returned it I stopped at Quick and EZ across the street and put gas in it, more gas than when I picked up the vehicle. Later I see a charge for 2 gallons of gas on my receipt. I was sicken and stunned. Disputing with my credit card or taking these people to court.

I rent trucks several times a month . The manager Steve does a great job making everything easy for me to get in and out and not waste any time.

Horrible experience! I made a reservation for a large trailer weeks ahead of time. When I got there to pick up the trailer, they had given it to someone else and said they could give me a small trailer. A really nice guy overheard me letting the U-Haul staff know a small trailer wouldnt work for me and he said U-Haul had upgraded him to the size trailer I had reserved, but he would rather have the smaller size. He said I could have his trailer and he would take my small one. I thought the problem was solved. The U-Haul staff got the guy his trailer and came back to help me. He checked his computer and said, oh sorry, someone else just reserved that bigger trailer while I was helping that last guy. I couldnt believe it. They seriously just rented the trailer out from under me and left me without a trailer unless I wanted to drive two hours in the wrong direction to pick up a trailer at another location. Ill never even try to use U-Haul again. I would think this is something that couldnt really happen. But, it did!

Beware local business practices. Do not rent from uHaul on Stevenson Dr in Springfield IL. A uHaul employee made a mistake and told me contradictory information than what they had in policy. The store nor the corporate office made amends due to the situation. The result is the company benefitted from $80 in additional profit and offered no recourse to make it right.This is a terrible way to treat long time customers. I will be doing business elsewhere from now on.

I had a hitch installed on my car here. They were very professional and did a great job. I would definitely use them again.

My husband and I rented a large moving truck on Sunday for pick-up on that following Thursday at this specific location. On Wednesday, we received a note that our truck was in Decatur and that we would need to pick it up there instead. When my husband called to explain that we live in Springfield the worker was not at all helpful. In fact, he had a thats just too bad attitude. He told my husband that it is in their policy that some driving may be involved to pick-up a rental - a 1-hour drive is NOT ACCEPTABLE and with less than 24-hours notice. Safe to say we will never be renting from them again.

Ridiculous, unprofessional, unacceptable. Drove 4 hours after reserving a truck for 2 weeks only to be told the didnt have a truck for me because The guy that Booked the reservation transposed a phone number. They did get me a smaller truck which I still couldnt fit all my stuff from moving on and then I was told there would be a $50. 00 credit on my bill ( which they didnt give me). I also had to drive across town to pick up the truck they finally did give me. Which slowed my moving process down even more. I will be contacting uhaul corporate and if no resolution is reached this will be my last time using them for truck rental.

The Manger Jordan is completely rude and has a nasty attitude and doesn’t belongs in customer service. I will never use uhaul again

I tried them twice. Both times tried to get a 4 x8 trailer. One time called it in and the other came in person. They screwed up the rental both times soo bad that I tried to call customer service to get help but waited over 30 min and did not get an answer. Luckily the uhall on Bruns lane has a manager willing to help because this location is a joke!!!!

Convenient location...just needs more staff.

They charge to much and take it out of ur credit card before u returns

Friendly service and and a place to review boxes and if youre lucky to get boxes recycled by others

Stopped in here on the way to Chicago Illinois from Kansas because the place in Chicago I was supposed to grab a Uhaul trailer at was giving me the run around.Jabril got my reservation transferred to their store and on the road I was in record time. Friendly, helpful, caring staff! Thank you Jabril!

Quick and prompt service. Vehicles maintained neat and clean

Good storage spaces. They have outdoor and climate-controlled indoor options.

They were every helpful in installation of my new hitch.

Security is lax. 2 outside units were broken into, twice! When reported to the office, they just brushed it off.

Cheap, quick, great explanations amd suggestions.

GM and staff were amazing!!! Helped me with all of my moving needs !! Will come back!

Every rentals had been great

They need more people to help😉

Moving made easy.

Quick and easy.

Horrible people & service