I got my car back today after a month. Originally Hilario was handling my claim. He was a really good worker who left. After that I have no idea who my adjuster was. I dealt with the lady who works the front desk and Jim. Both of them are five star employees. Very helpful and they know what customer service is so thank you. My car seems to be working well thumbs up

Kamber handled my claim with insurance and helped ensure a convenient and painless process. The rental company is on-site and they go out of their way to accommodate your needs. Very appreciative of the staff and work I received from this location. Hopefully I don’t have to come back for any accidents again soon (haha), but this is the shop to go to if you need work done.

The fastest most courteous service Ive ever had anywhere! Good job!

Great service. My Adjuster James was great and Aaron did a great job. I will always bring my Auto to Chapman’s. My car looks great. Thanks so much for your great service.

I previously had a good experience getting my car repaired at Chapman in Tempe after a minor collision, so I returned there the next time I needed repairs after a bigger collision. Big mistake. The repairs took four weeks, and only moved that fast because I called regularly. They communicated poorly about the process, expectations, cost, etc. The costs were way out of whack, and there were multiple communication gaps between the shop and my insurance broker, leading me to get bad information more than once. At one point, I was nearly ready to have them just put my car together unfinished so I could take it elsewhere, and I regret that I didn’t because the quality was so bad. The door edge plastic trim was done so poorly, it fell off a day or two after I got the car back. The car battery failed a couple weeks later (my paperwork says the shop replaced the battery, but it’s unclear if that happened/if I was charged for a new battery or not). The AC (which they had “fixed”) didn’t work, so I had to take it back to them. It worked OK after their second repair. But now, a couple months later, it’s again not working and also runs very loud. I called 5 days ago to see if they can again fix what they didn’t do correctly the first time, and no one has called back. A disappointing, stressful experience all around.

Always a great service and additude here. Even when its in the not so best of times.

Did great job on repairing my truck that someone hit from behind

Had a pleasant 5 star experience with Chapman Collision. Kevin Nellis provided me a seamless / painless experience from start to finish. Kevin did all the heavy lifting dealing with my insurance and part ordering for my Damaged Toyota Tundra. I was impressed with the work and the delivery was spotless to make my truck look just like new again. Thank you Chapman and Kevin for going above and beyond!

Disappointed with the service. Took my vehicle into this shop for repair which was recommended by my insurance company. They misdiagnosed the damage and after not using their service they dropped my vehicle off in pieces with more damage than from the start!! Horrible experience. My suggestion is to use your own shop and definitely not these guys.

One of the worst services I have received, I did work with Tyler I believe he’s name was my car was there for more than a month and never received updates on what was going on also every time I would call I would get sent to voicemail I would leave a voicemail message and never receive a call back I was told my car was supposed to be done by the 30 of September and it was 4 days late besides it being in there for more than a month also they did mention they were going to wash it and was returned dirtier with a new scratch on the top of my car really upset with place if I could give them a zero star I would

I had an appointment at 8:30am, sat around until 10:30am while they help everyone else around me. Basically unorganized

I recently selected Chapman Collision to repair damage and repaint my vehicle. Although my insurance company referred them to me, I was apprehensive because I have a vehicle that I take a lot of pride in and have always used dealership paint facilities. The entire experience has been nothing but professional and at the highest quality. I received consistent feedback throughout the entire process and the work was completed on time. The shop went one step further and held my vehicle one extra day due to the completion being over the holiday weekend. The GM Charlie Abbinanti deserve especially high marks. I would recommend Chapman and will use them without hesitation in the future.

I was referred to this place after I was rear ended on the freeway, and I gotta say I am so glad I took the referral. Everyone I met there was very friendly and professional. The individual I was assigned to, Aaron, always kept me updated on the status of my car and did not promise anything he was unable to deliver. My car was left good as new.

I can’t say enough about Chapman. I got a quote for a minor hit and run in a parking lot for $833 at Gerber who said I would need a whole new bumper. I came to Chapman and Brian told me to hangout for a second before offering to buff it out free of charge. You can hardly tell any damage was done. I tried offering money for the service but Brian declined. I have very little knowledge of car parts and I felt like I was in good hands with Brian and that he genuinely cared. I will be telling all my friends and family to come to Chapman for the future.

The are very friendly and they did a great job.

Did a fantastic job. No bs. Was treated excellent.

Paint color is wrong gaps are off took it back and still wrong just left still wrong want it back for a 3rd time

I always have great experiences at Chapman Collision Sercice.

I am fully impressed with Chapman Collision Center! I had bought a new BMW and only had it about 3 months when I had some damage done to it. It was my first very nice car purchase so I was a bit upset as you could imagine. I actually bought the car from Chapman BMW in Chandler AZ and thats how I found out about Chapman Collision. Tony D. over at the dealership gave me that info so Thank You to him! Seth over at the Collision center was Very helpful!!! He set up the expectations perfectly!!! I knew exactly what to expect in each stage of the process. They did an amazing job fixing my BMW! It looks just like new when I bought it maybe even a bit better. You can not tell/see where the was any damage at all! I would HIGHLY recommend them if you need to get a vehicle fixed!

Awesome work! Just got my vehicle back today after a month long ordeal with Progressive insurance company. Long story short, my vehicle was total loss because of a parking lot bumper incident, not my fault. Fought that decision tooth and nail. Took 2 weeks to get fixed from Chapman. Thank you Chapman for making us whole again!

My car was repaired nicely. Had other issues that were not addressed.

They took good care of our car.

Not a good place to take your vehicle. Will lie to you in your face to get work, create more damage and cost you money. Knocked off a spark plug wire on my truck during the time they were putting struts,upper and lower control arms and didnt even put it back on. Went to dealership not knowing what was wrong with the truck thinking a broken motor mount but was the # 8 wire. Chapman wont admit there faults. Never will I take another vehicle there

My car has been there for 3 weeks now, Ive called to talk many times and left voicemails no returns on my calls. This rating will remain a 1 star and will go to 2 stars if the work is done properly but they will surely not get anything higher, nor my business or recommendations to anyone. They only call when its convenient to them and have also ignored my emails. The only time they spoke to me was the 1st week.

I had an appointment and was on time. The secretary was on the phone with a customer for my first five minutes. During that time I made eye contact with 4 other employees who did not greet me or even smile. This includes the person who eventually helped me. Also I noticed a tall lady who wore an extremely tight dress and thigh high boots. Did not look professional at all. Or at least the wrong profession.

They sent text messages to update the date when the car would be ready. The car looks perfect the color the same. they guarantee the paint so the color doesnt fade. Got me a rental car. Great costumer service. I am very happy with them.

NO QUALITY CONTROL, NEW DAMAGE ON OPPOSITE SIDE OF MY VEHICLE AFTER THEY REPAIRED THE DAMAGED SIDE

Alex, Jose, Jennifer, Paige and Kevin did a wonderful job helping me through the process of having my car repaired. All were very friendly and accommodating! Thank you to Alex Gutierrez for explaining everything to me so I did not have to worry about my claim and the repairs. Thank you also to the mechanical team and the body work team. When I picked up my car, it looked better than the day I bought it!I highly recommend this team!Thank you!

Great work and fast service. I was impressed by the amount of time they took to fix my car.

Excellant service and communication

They quoted us one price and then after we got to dinner we got a call the price had doubled and then they was slightly rude. but the gentleman named Aaron he was very very nice about everything but were not going back

Came in with a fender that wasn’t aligned properly and Kevin with his team fixed it up within 15 mins. The willingness to work me into the schedule without an appointment meant a lot. Car looks great now without the eye sore of misaligned body panels. God forbid I need to come back with body repairs, this will be the first place I come. Thank you again.

I have NEVER dealt with a better automotive related company than this. I brought my car in for collision repair work. The work was extensive. They gave me an estimated date and time of completion. As the job progressed they sent progress reports. They finished exactly on time. About a month later some part of the door assembly needed adjustment. I drove to the facility, one of their senior employees came out looked at the car and made the adjustment immediately. Today four months later something was loose on the side that they had repaired. I brought the car in. They looked at it said it was not something they had worked on, Then proceeded to take the car into the shop and replaced a minor part with no charge. This place knows how to serve a customer. I highly recommend them.Larry in Phoenix

Oh My Goodness - I could not be more happy! KAMBER GRACE was A-M-A-Z-I-N-G. I was rear-ended on the freeway - Seriously, Im a control freak, and the thought of people ripping apart my car and not being able to personally see what is happening, had me stressed out. From the very moment that she processed receiving my car, walking through the damage and what they would be doing - She never let me down. She called me about every other day with up to the minute progress and always assured me everything was fine. They were finished with my car several days earlier than my estimated repair time.Kamber (and Chapman) you have my body damage repair business for ever!THANK YOU SO MUCHDon Pollard

So far great customer service. They will be doing repairs on my vehicle.

Took my BMW there after getting hit by a drunk driver and sure enough came out disastrous. Did not replace my tow hook cover. The paint job looked like it was done by a 10 year old my, my car still pulls. These people are unprofessional. Taking it to another body shop who treats customers with respect and dignity.

Kevin is the man! From start to finish, he was there giving me updates, making the mess way more bearable, and kept the stress level very minimal. He was the best middle man ever. He took care of the insurance company stuff, he let me know my options, and never dodged my calls. He was completely honest and explained everything. Ill recommend this place to all my friends and family.

Kevin and his team were extremely helpful. I came there with a scratch on my new red Corvette. They removed the scratch so fast and effectively. I got out of there with a big smile and huge satisfaction. I will come back there any time that I have issues with my car. Wonderful customer service.

Returning customer! Friendly staff and efficient services.

Great work and outstanding staff.

10 Days Late, but that’s just the beginning of the Nightmare. Upon pickup of my vehicle, they tried to fraudulently extort additional money from me, and when I caught the attempt, they quickly changed their tune, and fumbled over what to do next.Then they decided they were going to call the insurance company and cancel the check which had my name on it, to get another one issued to them. All the wile they refused to return my vehicle to me even after several attempts to pay in full with my own credit card... this felt like something very fraudulent and unprofessional.After several demands that I pay in full and have my truck returned to me, they continued to say they would not let me pay for it myself, or return my vehicle to me.This company is a total scam to deal with, do not use them for anything. Save yourself the hassle and headaches!!!

Had a great experience working with Joseph. Everything from working with claims adjustors, getting the rental, and keeping me informed was simple and amazing customer service. Even coordinated getting my car over to the Service location to have them put on new tires that was unrelated and had my windshield replaced on site as well. Seamless experience and Id highly recommend.

Chapman Chevrolet at Kyrene Collision was by far the best dealership experience of my life. All of the people instrumental in servicing my car and my needs as a customer are the most professional, knowledgeable and customer friendly people Ive ever had the pleasure to work with.A BIG THANK YOU TO KEVIN, PAIGE AND ALLENjoyce smith

Jose was pleasant and easy to talk with. He answered all my questions he never considered me a pest. Since my car was new they repaired it as if it had been taken off the showroom floor. I would recommend them highly. I hope I dont have to come back but if I do this is where I want my car fixed.

The employees were very professional and took their time with you. The place was very clean. I would highly recommend Chapman Collision in Tempe AZ to anyone.

Great shop . They went above and, beyond for me

Got my tumbleweed comprehensive bumper damage done in 3 days. Visit Chapman for streamlined and efficient body repair service. Have them explain the benefits to you of Chapman being a direct repair program and guaranteed repair shop for the major insurers have been doing business with Chapman for many years. Be well vacationsensei

The team at Chapman Collision in Tempe were wonderful! From Erica at the front desk being friendly & polite to Kevin being professional & thorough, they treated me with respect & valued my time. I knew my car was being repaired by experts in the field & I was given almost daily updates.Its a hard place to be in to be without your car due to an accident but everyone at Chapman was so nice & made the stressful situation so much easier. My car was fixed on time and looked brand new. Thanks again!

A fabulous and truly professional service

I will set aside they were a week late with completing the repairs. They left my car DIRTY! The entire interior of the car was dusty and grimy as though they left the doors open during a dust storm. They ruined the plastic cover display where the odometer, etc are located. It looks as though some chemical was sprayed on it, unable the remove the spray now. The paint job was mediocre and thats being nice. They didnt buff out the paint to make it smooth and match the rest of the paint. it was rough. Just DIRTY, DIRTY workmanship!! Its not enough my car was hit but now I have to deal with the manner in which the repair shop left it. Not cool.

I did not like my experience here. I first felt the repair process was taking to long. Jose was able to get my rental vehicle covered so I would not have to pay for it and did a good job communicating with me. Telling me my brand new truck would be repaired to brand new condition. Once my truck was complete it appeared they beat around the Bush every inch they could. Found more and more issues still remaining and things being buffed out than replaced. Overall it feels more like hidden damage than repaired to brand new condition. Jose tells me the insurance company will only allow it in a certain way. Really makes you want to get your vehicle out of the bushes than let it spend another second on the property. Vehicle ended up going back in for another week per management to fix the issues remaining. Still got the vehicle back with scratches. I will never do business here again because i feel they dont care to fix the vehicle correctly the first time to save money and hoping you dont notice.

Excellent customer service and quality work. I would recommend Chapman Collision in Tempe to anyone looking for auto repair. :)

Awesome service

Really disappointed with the customer service here. They were overbooked, and it took far too long for our car to be completed. Then several months later they called and said they had made a billing error and had charged us $100 too little. They asked us to come in and pay the $100 they said we owed. This is completely unprofessional—if they make mistakes on their end, they should absorb the cost. We paid in full what they billed us for before picking up our vehicle.

Great people. Excellent place for BMW body repair!

Got work done on my car. Was fast.. The manager is a great guy.

I worked with Jose L.Very friendly professional and stayed in touch as my car took longer than usual to be repaired due to insurance adjuster initially denying certain repairs.I enjoyed working with Jose would recommend him.

I had to take my beloved Chevy truck to the Chapman Body Shop on Kyrene and Baseline twice for two separate accidents (haha) and both times the team there was helpful, knowledgeable, and courteous. On my most recent visit, Jim went above and beyond to work with me on a fair repair price. He even dropped my truck off at my work once the repairs were completed. I appreciated that he washed the vehicle too. Thanks Jim!

Horrible customer service!!! I call multiple times a day leaving messages with both the receptionist and on voicemail and I NEVER get a call back it took me 2 days to get a hold of anybody that could help me. I also was told my car would take 4 to 5 days unless other damage was found and on the 4th day I receive an email (not a phone call which i day prior i left 4 messages) stating they have just started disassembling. I would not recommend this company to anyone to use. I can not say all bad things though the agent helping me did help with some of the policy which is a plus that is the only reason i would give them 2 stars over 1!

April is awesome!! I explained to her that this is a new car and I want it perfect. It took 3 weeks and she delivered it perfect. Great customer relations. I hope she is appreciated there.

The strip below the bumper on my 2015 Equinox was loose on one end. One of the technicians fixed it in a matter of minutes and didnt charge me for it.In the past 15 years, Chapman Body Shop has done 5 or 6 major body repairs for me. They always did an excellent job in a timely fashion.Ted P.

Filed a claim with Geico and they set up appointment with Chapman and Enterprise. My entire experience at Chapman Collision was fabulous! They were welcoming, attentive, efficient, and did a great job! A+++

Excellent customer service. I appreciate the feedback and quality of staff providing details and car was returned in a timely matter. Joseph Bennett was very professional and crystal clear w/ details and a very quick turn around in my repairs. I appreciate a very pleasant experience in this unfortunate situation, that normally is an inconvenience. Many thanks, Prescilla Pappas.

Joseph Bennett was very helpful. Very friendly. My car came out like new. Thanks

Someone sideswipe me, they did a great job on the body, it is as if the event never happen.

Left several voices mails about the car pain being incorrect. They never called or reached back out to me. Also, they dont replace all parts that happen within the collision..

The Chapman Collision Center was wonderful!! They give me such a personal experience from dropping my car off to picking it up. I worked with Kevin. He was a great communicator during my repairs letting me know what was going on with my car. He went up and beyond the call of duty. He was able to get th iui ngs fixed and approved by insurance that wasnt in my orginal claim...I would highly recommend this place for all or any of your body shop needs..

Bad customer service. Received an email update on vehicle (thats a good thing...) saying would be reassembled that day, ready next day. She would call me. Three days later, I still hadnt received a call, so I called. Left voicemail twice, ignored once (left message at front desk and never got a return call). This was over a two day period. Finally the next day I got my service rep on the phone and she informed me it had been a crazy week (so apparently you dont call customers back) and informed me that a part they ordered was damaged, so they had to reorder it. A damaged part is understandable. Not ideal, but sometimes that stuff happens. My problem is that NO ONE TOLD ME. For several days I heard nothing and then got basically the run around when I tried to FIND OUT what was going on with my vehicle. Unacceptable for BMW. I expect MUCH better than this. Too bad. I would never recommend them to anyone.

I was in my first accident and very nervous about the whole process and dealing with a lot of pain. My insurance company referred me to Chapman Collision as one of their preferred repair shops. The work took a long time but after seeing my car it was well worth the wait. The work they did surpassed my expectations immensely! Every detail they put into the repair and clean really showed through. Kevin was my main contact from Chapman for all progress updates on my vehicle and he was so friendly and made sure all my questions were answered. I would definitely recommend this place to all my friends and family. Thank you so much for your obvious hard work!!!

Car was taken in for a very small amount of damage, replace a wheel well and some scratches, in the beginning I was told time would mostly depend on when they could get parts in. After nearly two weeks with no communication I called to get some status, they said they had gotten parts in the first week and parts were already on, that it should be in the paint shop that Friday (approx 2 week mark) sounds good, I had gotten no updates because they entered my number wrong in their system. A week later I call(shouldn’t take a week to paint a wheel well) it’s still in the body shop didn’t make it to the paint shop. Almost immidatldly after i get off the phone I magically get some text updates stating the original max estimated date prior to them inspecting the damage. Fast forward to the max date when it should be completed nearly 4 weeks, I call the day before to arrange my pickup in the morning only to be told curtly that they have until the end of the day to complete the work but that they only had some minor assembly and final QC inspection to preform . Fast forward to the day after it should have been competed I call to arrange my pickup and they are still not done they are gonna look into it and get back to me...this place is disorganized and full of excuses, any garage that actually scheduled time to work on this could have had this complete a week after receiving parts. To add insult to injury they hosed the insurance for $5,300.00 for this small amount of work. I certainly hope this repair looks like brand new after all this time and money. Will update.

Highly recommend consultant Kevin Nellis. Excellent customer service and knowledge.

The owner took care of me while taking care of my car. I would have to give this Collision center an A rating due the customer service that was on board with the situation I had at hand. I felt like I got taken care of and that the owner of Chapman Collision actually cared about me as a customer and helped me throughout the whole process of my brand new BMW 320i getting to be in tip top condition! Recommend Chapman BMW + Chapman Collision 100%

STAY AWAY! Took my car in a month and a half to get my car quoted for repair as i had been in an accident. I have left 4 voicemails and called in a dozen times with no response. Carlos was the associate that i was supposed to be working with but haven heard back in a month and have been leaving messages weekly. His voicemail says his promise is excellent customer service but its actually HORRIBLE customer service. Avoid this place at all costs.

My car was in an accident. This was the shop my insurance recommend. My car took 2 months to fix and a year later I still have issues with it. My car has been back to them 3 times. Customer service is rude. Employees constantly change. Save yourself the headache.

I was referred to CHAPMAN COLLISION CENTER, after being involved in an accident. Being this is my first accident ever in my life, I didnt know what to expect. The first time I walked in, from the girls at the front desk to the very polite, helpful and professional gentleman that helped me Kevin Nellis thru this process Ive never felt better. With Kevin keeping me informed on every detail and continually just trying to make sure I was taken care of and caring about what was in my best interest. It was an absolutely great experience. I would recommend everyone who need help with any service that CHAPMAN COLLISION CENTER offers to call or go over. This is a team of people who care and know what they are doing plus are professional and do great quality work. Thank you CHAPMAN COLLISION CENTER and especially Kevin Nellis.

Jose is a rock star - very timely, knowledgeable and helpful throughout!

I would never get work done from this place ever again. Horrible customer service and communication. They also soaked my insurance.There was another lady there at the same time complaining about how her car was not completed right as well. Also found a bolt in my tailgate where there was supposed to be a rubber plug but they just stuck that in there.

Great service. Very friendly.

Got work done there a few months ago. Customer service was fine, but work on the car was done extremely poor. Definitely wouldnt go back personally and wouldnt recommend to anyone

Great service and repairs.Chapman kept me up to date on the schedule and made the whole process very easy.

This place is awesome! KEVIN NEILLS went way above and beyond to take care of my Camaro. He has the heart of a true service centered person with a passion for paint and body. Thank you so much! Extremely helpful, quality work and highly recommend.Jim OMeara

They do very good work our car looks like new.

Terrible service. Dealt with Joseph who is the most unprofessional customer service representative I have ever dealt with. Everytime I tried to contact him he either replied with, one more week or Im out of the office. Finally after 3 weeks I got his partner Kevin to take over. Kevin was much better about his job, but upon finally receiving my vehicle after almost 2 months, I have it returned almost worse than before. Inside is a dirty oil stained mess and half of my dash isnt even put back in all the way. One of my headlights no longer work, and they were both fine before being brought in. They swear they never touched the headlights. On tip of all that, I had to struggle for some kind of reimbursement and rental after 6 weeks of having to bum rides and pay to borrow vehicles because their delays were my problem. How can anyone go around running a company like this and get away with it blows my mind. I hope I can at least die without the stress of this car hanging over my head for the rest of life.

This review is long overdue but I took my car here thinking that Chapman knew its product....WRONG! (Trump voice lol)I got my car back looking like it was unfinished, the clear coat was done terribly! It had dried drips of clear coat coming from the handle. Hopefully it has improved over the years but be cautious.

Reliable, On Time, Great Job on the Body Work by far the best Body Shop to work with.

Great customer service

Very professional and courteous service provided by Kevin Nellis.

Theyve fixed a few of my cars now. They do good work for a good price.

Terrible. Terrible. Terrible. Lesson here is for me to always read reviews before taking my vehicle to a particular shop. Also dont assume the shop knows its product better than another collision shop. Turns out not the case. Communication sucks.

Dropped car off and waited 2 weeks which was expected, But upon the drive home from thee collision center the door stripping was missing as if poorly put on and fell off on the drive home. Have yet to notify collision center, although I highly doubt they would be of any help with the problem because I was not issued a warranty on the work like most auto body shops do. If I had my choice I would not take my car back to this collision center ever again!!

Great place and customer service with fast repair

The ONLY reason I gave this place more than 1 star is because of Brian. He was incredibly helpful but I wish hed have stepped in earlier. They had our car for 2 months (after saying it would take maybe a week or 2) due to unexpected expenses they had to refund part of our deductible and ended up paying for our rental car after telling us ours was ready when, in fact, it wasnt. Joseph, the man I was supposed to speak with whenever I wanted updates and such was always quick with an excuse and honestly came off rather sexist...he always called my husband instead of me (which I found offensive considering Im the one that knows more about cars) and when I called he spoke to me as if I were clueless. Then after recieving our car we find that a headlight was left unplugged, oil stained fingerprints all over the interior roofing (which is a light tan so it stuck out), parts were loose and the door they originally had to fix was now rattling and the seal was coming up. After my husband left a google review Brian contacted us to fix said problems. It took them a day. Although Brian was great I will never take my car there again.

They dont want to take responsibility even tho they have life time warranty ....

Great Service from Kamber

Very rude manager that dont want to help and think he is the s***.Will never go back there

Nice and friendly they get the job done

Very helpful and friendly staff.

A+++

Clean and friendly.

Quick to get an estimate, professional and courteous.