I was able to drive there the same day with a huge nail in my tire and was greeted by Hassim who was very knowledgeable, understanding, and professional and he repaired it within minutes. I recommend them and this place for any car/tire services!

The Shell location is one of my favorites because of the level of technical skill exhibited by the guys at the workshop.This location is also good with coupons aside quality of service.

I have been going to James Madison Shell for over 26 years and they have always provided great service. I like the fact that they are local and provide an estimate before starting the work.

Mechanics here restored under-hood wiring in my 93 Toyota Camry after rodents did extensive damage to vehicle wiring. Vehicle is running great now.

I had a nail in my Tesla tire. Hassim was able plug the tire very quickly. Appreciate the quick professional service.

Best car inspection services. The gentleman who does inspection is fantastic!

This place is great Hassim is super nice and extremely helpful he assisted us with putting air in a spare tire and removed a nail and patched the original which he did for us in less than five minutes!

Went in today needed help with my car as it broke down. Hassim was wonderful. Excellent customer service skills and very professional. Will definitely keep coming back thank you James Madison Shell!!!

While on the road, I ran into a bit of a snag, and by coincidence was lucky enough to get to a shopping center nearby the station. Hassim was great, and had a calm, cool and congenial temperament to what was otherwise a very surprising and unfortunate situation for me before showing up to the store. Best wishes and thanks for the hospitality.

The guys here are seriously so nice and professional. Inspections are quick and efficient. I’ll definitely be back! Highly recommend!

I went today to get gas and ask for help with the underpart of my Camry coming loose in the front. Hassim was the only one there and he volunteered to help me. He spent a good ten minutes and several trips to get something to help. He was friendly, courteous and kind and he solved the problem for me. What a wonderful, helpful young man. A credit to the James Madison Shell!

Great and quick service! Swe was very helpful with explaining everything too!

Ive used James Madison Shell for regular maintenance of my 2019 and my 2014 vehicles for about a year now. I always feel like Im getting a straight and honest story about whats happening with the vehicle, whats necessary to do now and what can wait. I never feel pressured and I trust that the quality of work is sound. Its nice to have a go-to place thats trustworthy and professional.

Gasoline Prices tend to be 15 cents per gallon above other stations within 3 miles.

My girlfriend went in to pay for gas and an employee proceeded to body shame and crack jokes at her expense. An unacceptable way to treat a customer. Ill no longer be supporting this establishment.

Swe and the team here are wonderful. Highly reliable and trustworthy.

Always helps friend swe is wonderful

Ive been going to this station for years and will continue to go back because I trust them! Also, they dont pressure you to fix everything they find immediately. Theyre also very nice. Highly recommend.

My family and I have been using James Madison shell for years since its a local vienna business. Personally the last two times I used them were absolutely terrible. Couple days ago I went to get a tire plugged. Called ahead and asked the price $25 for the plug so I made an appointment. Once I arrived I filled out paperwork and asked if they could put tire back on and spare underneath. Then walked outside with the mechanic and he stated that if they put the spare back underneath the truck and the tire back on the truck it would be an additional $25, but I should confirm with service writer. So I walked back into the office and asked how much is this service going cost and he again stated it would be $25 plus tax. After the service was completed he handed me the bill for $54 and I asked you said that it would be $25 multiple times. He said umm well you have a truck it cost more. After the mechanic came back in to hand me the keys he asked whats the issue. Explained how I had asked multiple times how much it would be and was told $25. The mechanic then stated the guy didnt know what service, even thro I had directly asked him about putting spare underneath truck and tire back on. And then to finish it off there was oil spots on my center console. And so all and all I wouldnt recommend going there and I wont be returning.

Great staff, very honest and friendly. Cant recommend highly enough.

Ive been coming here the past few years. I love how professional and accommodating the staff are. Its always a pleasure to do business with these folks and cant beat their pricing either! I will continue to come here for all my service needs.

Highly recommend.

My entire family of 6 have all gotten our cars serviced and repaired at Vienna James Madison Shell for the past 10 years. Their service center consists of an incredible team of professional, kind hearted technicians who go above and beyond for each and every customer. Dan, Mo, Hasain, Suae, and the rest of the team are all wonderful. They are honest, personable, and treat you like family. Cannot say enough good things about JMS. My car broke down recently and yet again they have taken such good care of me and my old Honda. Thank you guys for all you do. May God bless and protect you and your business.

Dan, Swe, and Malcolm are the best! I had my car serviced at James Madison Shell for 14 years. I now live about 80 miles away, and I still prefer to have Malcolm service my vehicle. The drive is worth it.

Quality, friendly service. I have gotten cars serviced here for more than 11 years...4 stars because while it is conveniently located you can definitely find gas for $.25-$.30 less elsewhere.

Hassim Great Guy man helped me jump start my car and Offered me a lot of help. Offered me great assistance and really helped me out in time of need when i panicked and didnt know what to do. Even offered to follow me home and to call him when needed. Great worker and would definitely say this was above and beyond his job. Definitely would recommend for higher promotion if I had any say or higher pay seems like a really hard worker who cares about his job and just people in general. Cant thank this guy enough

I have been going to this Shell for inspections and minor issues for several years, at least 10, and have been very pleased with their service. Recently, instead of going to my dealership per usual, I took my 2010 Ford Fusion hybrid to them for my 140,000 mile service. While my knowledge of mechanical issues is quite limited, I can tell that these mechanics really know their trade and my car is running beautifully. In addition, they gave me a choice of a loaner or a ride to and from my home while they were working on my car ... a wonderful option. Everyone on the staff is very personable and it is a pleasure to do business with them.

I enjoy coming to this location as I am always kindly greeted by Swe and Dan. I needed an oil change last minute and they were able to fit me in the same week. I recommend to call ahead to make an appointment because they can get very busy! I also find that their prices are great for oil changes and very reasonable for other services! After every service, a technician will go over in detail what was done during the service and any suggested services that may be needed. Customer service is always on point and I will continue to come here for all my auto service needs!

Dan is amazing. Hes very nice and always explains everything so I can understand it. He beat the dealership pricing and even showed me things that didnt need to be done (saving me $$). Thank you!

They give you options but are not pushy. They have gained my trust for car maintenance over the past 3 years.

Have been taking both my cars there for 20+years. Great service friendly. Great getting inspection and oil and tries rotated in general inspections. Extremely friendly fast and thorough. Family owed business. Highly recommend.

I had a rusted/stripped license plate screw that I could not get off. Malcom was extremely kind, informative and helpful in replacing it. In 5 minutes he did what I could not in 2 hours. He truly went above and beyond to help me.

I have gone to James Madison Shell for the past 14 years and their service has always been excellent. They have been willing to work me into their schedule when emergencies arise. Their service has always been timely and thorough. Lastly, they have always taken the time to explain in detail every procedure they have performed on my car.

Have been going here for close to 10 years now. Dan is a great manager here. They do solid work, price is good maybe a tad high but they are willing to work with you and in some cases able to match a lower price if you bring it in from another shop. Swe at the front desk is also very efficient.

Clean, friendly, great customer service.

Ive been coming to Shell James Madison for years now for maintenance and inspection. And every visit had always been phenomenal. The facility is very clean and their Auto Technicians are very knowledgeable about what they do, very professional. Excellent customer service. Very convenient location. Keep it up James Madison Team.

Overall ok quality repairs/oil changes. Very low quality customer service and in general abilities but they got the job done quickly with a low cost so 5 star

Have been going to this Shell for a few years. The service is great and the staff is very friendly. Have been very happy with all the work on my car.

I have no idea what other reviewers see in this place. They are crooks and it takes a very little investigation to see right through them. I too, sadly, have been to this station many times over the past 20-25 years and they will do anything to make a buck on you, even through management changes. Recently, they tampered with my vehicle during an inspection in order to fail my vehicle and force me to pay for the repair in order to pass inspection. DO NOT TRUST THESE PEOPLE. I know of many instances of them lying and over charging for services. There are lots of repair shops and service stations in Vienna. Do yourself a favor and choose another location. I will never go back. Also, their gas prices are the highest in Vienna. Anyone remember that this garage exploded not too long ago? That is all I have to say about their commitment to running a proper business. They do not care about their customers or the public.

My radiator hose blew while I was sitting in heavy traffic on Hunter Mill, a block from Chain Bridge Rd. I managed to get off the road quickly. I noticed that my overflow bottle was also disconnected. It appears my previous service center repairs were faulty. A Good Samaritan stopped, reconnected both, and refilled my antifreeze. He recommended I have it checked by a mechanic, just to be sure.I visited the closest service station, but all of the mechanics had left for the day (4:57pm). I was told to go to James Madison Shell. Luckily, they had a mechanic who works after 5pm. Andre checked my hoses, topped off the antifreeze, allowed my car to run for a while, and rechecked everything for leaks. I was there at least 20 minutes, and was charged nothing! Knowing little to nothing about cars, he could have told me anything, and charged me whatever. Thank you Andre for being honest, and helping out a driver in distress, all for nothing in return. I found 2 Good Samaritans that day!

When for inspection and emissions and car passed, however I got talked into some expensive brake adjusting and fluid flushing that my husband didnt seem necessary ☹️

Excellent service without the high pressure sales of many service stations. They simply layout the options offer advice and let you decide.

Highly recommend this shop. The technicians are fair with their assessments and if theres anything that comes up with a checkup they dont make you feel like you have to fix anything right then and there but rather to keep it in mind. They always have a fresh pot of coffee in the waiting area and the staff is super friendly.

Great place. I’ve been coming to this location for service for over 4+ years and have always left pleased. The cashier Swe is awesome and very helpful.

I’ve been bringing my 2012 Civic here since I got it eight years ago. Great customer service, honest folks, and always a coupon for something! They’ll even give you a loaner car if work on your vehicle will take a while to be serviced. Highly recommend!

Highly recommended! Weve been bringing our cars here for repair over ten years now. Very well managed--professional, transparent, and accommodating. I normally dont post reviews, but these guys deserve accolades. ~EM

Ive been taking my kids older (2005 & 2007) Mazda 3s to James Madison Shell for about 3 years, mostly for routine maintenance and/or serious repairs. The staff there is very professional and courteous, starting with the cashier and Service Manager. They provide a diagnosis but dont try to sell their repairs. They do timely excellent work at reasonable costs. An added bonus is, if available, they provide a loner car at no cost. I highly recommend James Madison Shell for auto repair service. BPM

I have been going to James Madison Shell for many years and they are always friendly and quick with the service. I walked in and they fit me in for an oil change as soon as they could. If there is a problem with your car, they will do whatever they can to fix it at a lower price.

I had my Hyundai Service there. Needed new suspension so it was a big job they did a great job and I didnt have to go to the dealer for swindling service. Dan the owner is great and offered me a $75 discount without me asking.

Quick oil change at good prices

Dan and the rest of the team at Jas. Madison Shell are more than great mechanics who accurately diagnose the problem and even help you find ways to manage the cost. They are truly decent people who bend over backwards to help you. In this day and age of greed over decency, they SHINE. More power to James Madison Shell. America needs more people like them.

Showed up to my appointment on time, and they finished my car under 30 minutes. Mrs. Swe was informative and friendly, and the technicians were helpful. Love coming here!

My mom and I are very pleased with the service at James Madison Shell. My parents have gotten their cars serviced at JM Shell for over 20 years. The facility is clean and the people are very helpful. People are strait forward with information about your vehicles. We love the customer service at James Madison Shell.Anna

Professional, but expensive.

Highly recommend the honest and friendly crew at Madison Shell. I had hit a large pothole on a long drive down to Vienna, and was concerned that some noises I was hearing indicated serious suspension problems. This morning they quickly performed a safety check and, finding no problems, charged me nothing (!) and quickly got me on my way back to New England. Im a very happy customer.

I simply love this place! Here are all my favorite people: Malcolm, Moe, Swe, Dan. Every time I visit even for just gas for my lawn mower someone is waving and saying hi. They are the pure definition of a small town establishment. Please keep up the great work - fondly, Carla Haight

I stopped by to make an appointment for A/C system recharge. They had an open bay and Dan, the manager, said they could do it now (it would take about an hour, he said) or make an appointment for later. I decided to have it done then. They completed the job in abut 45 minutes and Dan explained exactly was was done. Since I had stopped on my way home, I did not have the coupon with me but Dan gave me $25 off for the coupon. I have been going to this Shell station for a long time. Always get honest and great service!

ALWAYS a 5 Star Rating for their friendly, knowledgeable staff and the services they offer. Strongly recommend you purchase the VIP service package and leave all the routine vehicle maintenance to them. Ive been a customer of theirs for over 5 years.

I liked my service and the people providing it. Store manager Dan is a treat. I appreciated is expertise and helpful manner. I got some repairs done, done well and done in a timely manner. Ill be coming back.

Reliable.. been coming here for years and will have years more to go. Been seeing the same faces here, everytime i come. They do great work and have great hospitality. Why go anywhere else.

I always love coming here for my oil change! The stuff are amazing and the atmosphere is just perfect! Shout out to my girl swe for being amazing as always!

James Madison Shell is my go-to stop for auto service. Over the years, theyve provided friendly, fair service and made sure that I was satisfied with their work. Most recently, I came to them needing new tires in a hurry before a road trip, and they went above and beyond to ensure the job was completed a.s.a.p. I recommend James Madison Shell whole-heartedly.

I have taken the appointment for Oil change. And I was on time, within 30 mins I was done with my work. Excellent services.I appreciate their help and special thanks to swe for helping us.Thanks you James Medisan shell

Do not purchase any service or products here (especially service). I was told it was OK if we were running behind our appointment because of typical, unpredictable DC traffic. We arrived a few minutes late and all mechanics waiting for arrivals said it was perfectly fine. However, the rude attendant inside said “no he cannot do” and said “the attendants don’t know what they’re talking about.” When I asked for their business information so I could report her to the BBB, the attendant (who obviously had 0 knowledge of mechanic information as I come from a family of auto mechanics) began yelling at me and walked away. Was easily the poorest customer service I’ve ever received in this area and would much rather pay more at any other business than have to deal with this kind of ignorance and incompetence.

One of the best inspection places in the area

Best place to go in Vienna for oil changes and emissions tests. The people that work here are great. Ive not yet been here for a major repair, but I will when that time eventually comes.

This Virginia state inspection station is the most efficient station that Ive ever been to for a few reasons:Firstly, the queue system makes a lot of sense. Instead of waiting for an inspector to grab ones car from the lot, customers must wait in a vehicle queue until their turn.Secondly, the inspection process was very stream-lined. As silly as this sounds, I was timing how long it took the inspector to complete others state inspections so I could determine how long Id have to wait. The three people waiting in line before me finished in under 15 minutes apiece. At all other stations I would have to wait at least 30 minutes or so until I was told that my inspection was in progress. Needless to say, I was impressed at how quickly the line was moving.Finally, the inspections were performed by one person. It astounded me that one person was able to keep up with such demand as opposed to other shops with multiple workers that unable to perform one inspection in under 30 minutes (from my experience).To top it all off, all of the employees that I came into contact with at the station smiled and greeted me and were very helpful. I will definitely recommend this station to others and will return for my next Virginia state inspection.

When it was evident through my uncertainty and awkwardness that I didn’t know how emissions tests worked or where to wait, what to do, etc., the manager stood and kept chatting outside the garage with another employee while I awkwardly lingered outside the garage after a third employee drove my car inside. Neither came over to explain anything. Zero customer service. Gas is overpriced.

Always very clear on what needs to be done immediately vs. what can wait. Prices are average and they are usually prompt with time estimates. They are friendly. If you will be without your car overnight they have offered the use of a loaner car.

Very friendly staff! I got a quick car inspection here. Good people!

Friendly staff & free air!!

Always quick service

Very professional and a great price. I was able to get my oil change and headlight replaced in under 30 mins. The mechanic that helped me was courteous and willing to help.

Always friendly service and accommodate my last min schedule for auto service

I was here for both VA inspections. Service was fast and the staff was very helpful. Will definitely come back again!

Great service. Recommend it. ! I do my oil changes here all the time!. Look for rep. Named “SWE” she’ll help you out!

I really trust the professionalism of the auto mechanics here.

Always helpful and fantastic job, services, great employees are friendly.

Very impressed with their service and professionalism. Kind and friendly as well! Andre, the service man, was really cool and treated me like a valued customer!

Much better than Merchants or any others in the area. Recommended by neighbors, fixing my car there is a fast, professional, and simple experience...

They have been very helpful and kind. Oil change process was very simple and fast

Never have to go back for the same repair, and they charge less than the dealership.Depending on when you get there, you might be able to snag a loaner car for the price of topping off the gas when you return.Check your mail for those coupon envelopes, the one that has coupons from 50 different businesses. These guys have their coupon in there, and thats usually a savings of $25 or so.

I have been using these guys for years to take care of the basic mechanical car requirements and they have always done a good job for a reasonable price. i get tired of the dealer visits which charge me an arm and a leg to tighen the battery leads which i never ask for in the first place. never have had a problem with James Madison Shell and all my repairs have been done in a professional manner.

Service and employees always fantastic.Quick to get an oil change appointment n did fantastic job eventhough they are always busy. Friendly and family atmosphere with professionals.

Great staff. Use the coupons!

Been coming for years! Always friends and honest!

If you go to this shop for service or State Inspection,hang on to your wallet with both hands.I recently went there for an inspection and was told all of the cars fluids were very dirty and needed to be flushed and replaced at a cost of $715.Dont ask me why it was even necessary for them to inspect the power steering fluid,the transmission fluid,the coolant system fluid, and the brake fluid as part of a routine safety inspection.In any case I had the good sense to take the car elsewhere for a second opinion,and was told that the power steering, transmission, and coolant fluids were like new.only the brake fluid was a bit dirty android that had been flushed and changed last year.Buyer beware.

They are a very reliable group of people and do not upcharge me. Because I am a young woman a lot of places have tried to scam me for their services but they explain everything well and let me know how much everything costs.

I go to James Madison Shell all the time for my car needs. They are honest and helpful, and they get the job done right at a good price.

Excellent service! Been going to them for years.

Was very friendly and very nice people working in there I like they are amazing

Very efficient, friendly, good price, nice waiting room

Excellent Repair Shop!!!! Very Professional and honest, brought my wifes car in for an oil change, they let me know of what issues the car had and did not pressure me to buy things, they broke down a list of repairs needed into top priority to last priority. I will be returning here for all my service needs, GREAT WORK JAMES MADISON SHELL!!!!!

Dan is the man! I have known him for about four years. He has not steered me wrong.

Love the staff here! They’re the nicest :)

I had a good experience at Madison Shell. The manager, (Dan) was friendly and he gave me fair pricing. I was given a rental car for the day and my car was ready at the time promised.

I came today for oil change and safety inspection. They are awesome. I periodically come to them. Services are great and affortable. Their costumer service are above and beyond. They are very friendly and knowlegable. Also, they send you an email reminder for when its time for oil change. I ldefinetely recommend this location.

Good Saturday hours for inspection.

Great staff been using them for years

Ms. Swe was extremely helpful in getting the sevice done in a expeditious manner. Mr Dan was helpful in explaining the service my car needed. I plan toget my all service meeds done at this shop in future.