The service team is top notch. Jack is my service representative. His follow up is great and his customer service is exceptional. I have found him to be honest in advising what should be completed right away and what can wait.

Mason and the team were great. They worked with me to find every issue with my car and kept me up on the status of my repairs.

Jack was very helpful throughout the entire process. I have been working with Maserati service on several occasions and each time has been fantastic. I wish we could give 5 stars for each and every time we interact with them because they are great!

I would like to highlight that, beyond my first image was not the best, I gave them a second chance, and I had the opportunity to know an amazing improvement in the level of “How to sell a Maserati, instead a Fiat”. Also, the General Manager, Arthur is doing a great job transforming a former Fiat dealer into a Maserati one. My salesman, Nick is a great guy with enough skills to grow if he wants to do it. I really appreciate when something doesn’t work as your expectations at the beginning, the smartest enough to not sorting out only, but also give the sensation of trust to recommend them as they have a leader now, guiding the team for winners! I bought my Quattroporte SQ4 Limited Edition, but I will be glad to visit them anytime because of the kind people. They are the best!! No doubt at all!!

Fist time servicing my Maserati at this dealership and it went great. Oil change was quick smooth and professional. Great customer service

Wasted no time insuring vehicle was taken care of and listed suggestions of when things needed to be done and nothing extra! They were honest and quick. Their customer service was great!Couldn’t ask for an easier transition during a relocation.

Excellent customer service at Safford Maserati. Service advisors, Mason and Jack were attentive to all my needs. My auto was in and out quickly and all my questions were answered. Thank you.

It was an amazing service, thanks to jack who made things seems to be so easy

Everything was nice Except I couldn’t get help with purchasing four tires for my car no one would and call me back.As well my car has been there for a month with a completion date of September 22nd.Today is September 23rd and my insurance has maxed out for my rental.So now I have to pay for a rental.So if you go to Safford beware of a long wait for service and repairs.

Subject: Outstanding Customer ServiceDear Stafford Maserarti Service Management,I wish to acknowledge the professional service provided by Mason as one an excellent employee and the customer service he and the crew provided on my first visit this location. No one worked as diligently to assure that the service received was done correctly as this employee.Masons professionalism and demeanor were caring, impressive and he did everything to make sure all my questions were addressed. This personal experience of this ONE employee out weighted any customer service I have ever received. This was based on his broad knowledge and so much more. I will rate him over a 10 plus on any survey on him personally. Especially living in Maryland and trusting in the required service # 65867. Mason has set the bar high for your business.He made me feel as a customer appreciated and advised me what I can expect from him with any future transactions. I felt impelled in sharing this experience with you personally based on his outstanding customer service.Weve all had terrible customer service experiences. Personally, when I have an option to change service providers based on receiving poor customer service, I give the company one or more opportunities to make it up before I sever all ties with them and look for an alternative. Its incredibly important to listen to what an individual is saying to you. Listen objectively and ask questions to get to the core of the customers concerns, so that they can be helped quickly and efficiently. He did his job with the utmost professionalism and outstanding customer service. I had to share this with you and please make sure he is made aware of my appreciation and my desire to request him personally, for future services.The result of his work ethic has prompted me to continue to express this to my friends to contact your business for any service.Again, thanks for being there for me personally.Respectfully and best regards,James Alton Reeves

Mason was great. Insightful,friendly, professional, and most importantly Mason is Genuine. I used to get serviced at an other Maserati location, but now because of my service I will be going to Maserati of Tysons from now on. Their Techs are pros

Great buying experience from beginning to end. Nahom was awesome and ensured that everything thing was completed in a timely manner. Wonderful service!

Bill was great in communicating with us and facilitate warranty payment arrangements. Their garage and facilities are clean and their staff is courteous. Overall we had a wonderful experience in having them fix our car. A++

Jack is awesome and so helpful.

Mc20 looks beautiful. Never been here but how can I not give Maserati 5 stars.

Bill in Service and the rest of the guys were outstanding! Devaunte in Sales is the guy to ask for.The best Maserati experience in the DMV! I know because my wife and I had a very different experience at the other area dealer. Thanks for the outstanding service and the swag to help stuff the stockings for Christmas. You’ve got an extremely satisfied customer in us.

Maserati of Tysons absolutely takes care of their customers. You Guys Rock!

Great staff and amazing service. Hands down one of the greatest experiences I have had while going to a high-end dealership. Would recommend anybody who wants to buy a new vehicle or go window shopping!

They didn’t offer to wash my car (a Maserati Ghibli) which is what I would expect. When I had a Benz they always washed my car whenever I came in for service. I took it to the Bentley dealership where I bought the car to get it hand washed. I will NEVER buy another Maserati again because of the lack of customer service from a supposed luxury car dealership. They treat me like I own a cheap car. When I pay a log of money for a luxury car I expect the excellent customer service that comes with it.

They were very communicative during my wait for service to be completed. Even though it took a long time, they always kept me up to date and checked in with me. I would definitely return there for service again.

Great service and my service advisor Mason was very informative.

The service was excellent! My Maserati QP needed an alignment, and they got it done quickly, and efficiently!

My car was serviced as promised, and communication was good. They also did my state inspection and washed the car to make it look amazing.

I really did not want to give them 1 star but I went a week ago and the sales person was very rude and the price he told me was 10k over the original price. When I asked him for his name he refused to answer. Then I went to Maserati of Arlington and they treated me good and that’s where I purchased the car. Please do not go here I do not recommend this dealership to anyone. I live in Virginia since 1984 and I purchased many cars and I know exactly Maserati of Tysons corner is. I see you guys used the same sentences to other negative reviews from other customers. Id be more than happy to stop by or call to identify the horrible sales person that greeted me but I wont gain anything and probably he would get a raise for raising the price 10K over asking price. And very soon I will visit again and find out the name of the sales person that helped me

Very professional and courteous staff. Very knowledgeable.

Amazing sales experience with Devaunte! I highly recommend him bc of his professionalism, knowledge, & respect for clients. He paid attention to detail & delivered to my perfectionist standards. Impressive! This is my 3rd Maserati & #1 sales experience!

Leased this Levante S due to their inventory and effective negotiations to get a lease that was palatable and being able to deliver the car as promised to me in PennsylvaniaJust received my second Maserati from Tysons, Arthur, Nick and Devante were all terrific and attentive to my needs and requests Im still in PA and they are in VA and I look forward to to doing business with them in the future

The sales staff was very friendly and helpful. I really would like to thank Fred and Nick for going to extra mile to get the deal approved as quickly as possible.

Levelle, Arthur and Nick were very helpful and friendly. Left with a great deal. No regrets at all! Thank you!!!

I went last week to service my car and I experienced the worse service at this place. The sales team was very judgemental as soon as they saw me. They asked me what car I had and i told them a had 2017 Maserati, they asked where I purchased and when I mentioned the name of the independent dealer they started bad mouthing that company. Very unprofessional.I already know your reply to me is going to be:Were very sorry to hear your experience. Your feedback is very important to us and has been given to management who would like to speak with you about it however, we do not have any records with your name. You may have us confused with another location. LOL

Hands down best service for my Maserati I have received. Purchased it originally in PA and service conducted on site was horrible. Tyson’s fixes my issue and recalibrated my system and additional features worked! I was flabbergasted! Purchasing and servicing the car in PA the features never worked... the staff at Tyson’s is very attentive and detailed. Very pleased!

My boyfriend had some issues with his car after getting it back from the dealership however the GM Arthur has made it a much more pleasant process in getting everything squared away. He’s great at communicating and working with me to make sure everything is handled properly and I look forward to working with them again

I left a deposit for a convertible based on pictures and the description of the car from David. I was a little apprehensive as was travelling across states to get to Tysons Corner but the car was exactly as expected. I appreciated the straight talking, honesty and in fact seeing the convertible in person was better than any expectation I had set myself up for.A bit long overdue for my review however these guys looked after myself and my wife and we are still absolutely loving the car. A top down commute makes the traffic somewhat bearable :)Thanks againAij

Recently purchased my car from here. Mr. Levelle McKinney was a pleasure to work with, made the process extremely easy, and was very professional. Thanks to him I was able to get into one of my dream cars.

Mason is the best! Personal attention and flexible with scheduling. No surprises and took care of all my concerns. Glad I found them and highly recommended them.

I just picked up my car from the Maserati bodyshop and am very pleased with the work and professional services. One of the reason why I keep coming back to this place.Thank you!NasVery happy with the recent warranty work! Mason, my Maserati Service Advisor is alway very helpful, courteous and professional And make every visit very pleasant!V/r,Nas

Worst company on the planet ! Made me drive 40 min when I called and told him specifically my max payment and he said come on by ! I drove 40 min and him and the director of finance says we don’t have anything for payments of $700 like why would you make me drive then ! And tells me go to navy federal they might give you a loan . And the director goes on a phone call outside and laughs and talks . Unprofessional! Massarati of Arlington Can have my business then these idiots

Pleasant experience and fair pricing on servicing my Maserati GT. The service department was able to squeeze me in at the last minute, compared to other service centers whom were reluctant to take care of an everyday emergency. For the past six years, I tried staying away from dealerships when it came on to repairing exotics and can’t believe, now, I’ve saved their contact under my favorites. I endorse Maserati of Tysons as a knowledgeable and fair repair shop, that makes ownership of an exotic ride feel less of a hole in your pocket and more of an all-around pleasure.

It was a speedy process and they were very helpful. It was a joy to be serviced by Nick, love his energy!

If you hate car dealers and the process of waiting in a showroom to buy the car you know you want then this is the place to come. First Class service, they understand that your time is valuable and the make the process very simple. After all you are not buying a KIA so you should be able to expect high quality customer service. For example, we all know that car dealers are businesses and there is an actual cost to the car and there should be a price for a car that fairly treats all parties. The General Manager of this dealer understands that. So dont expect them to be anything but fair both in terms of what you pay but also on the value of the trade in. Nothing worse then sitting there while your sales guy walks into the back to kill time so you have time to think about how they are trying to take you to town. Strikes me as this dealership is into long term relationships.. not short term killings. Finally..

Bill Huff does a stellar job taking care of my Maserati. He is knowledgeable and updates me on the vehicle while there for service. I won’t go anywhere else, thanks Bill!

I would like to thank everyone involved with the trade in and purchase process of my vehicle. Everyone one was professional and understanding and made sure that I was satisfied with my purchase. Thank you all Levelle, Nick, Jason and Victor you are all a great positive asset to you dealership, Safford Maserati Alfa Romeo of Tyson’s Corner.

Went shopping for a new 2019 Ghibli SQ4. My salesman Fred was outstanding. The General Manager, Imran, was the best. He worked with me to get the best price and financing available. Stand up guys. Highly recommend.

I enjoyed a stress free shopping experience and the subsequent service for my new Alfa Romero Q4 was superb.

It was such a pleasure dealing with the team at Maserati of Tyson’s. I love my 2018 Levante!!!Thank you Khalid, Enron, and Jeremy. I look forward to dealing with you all in the future.This transaction went off without a hitch.

Inconveniently located and small, it feels nothing like a luxury vehicle dealer. The salesman was fine until he insisted we talk to the general manager after wed said no thanks. Thats a startling throwback to sales tactics from the 1990s.

Mason is great. Hes made sure any issue Ive contacted the team about is handled without hardship.

Worst place to buy or see your car trust me

Horrible Service!Sales guy Fred was nice at first but as soon as he saw what the pay off was on my car...Stopped talking to my wife and I. He Further asked up to move to the waiting area from his desk, Giving me the impression..............He didnt want us taking up space. Wasted 2 hours only for him to asked for 10,000 on a 2015 car!...........Never going back there!Further He brought me a 2019 with the Check engine light clearly on!Didnt even show of offer to show us the inside nor test drive the 2015!

NOT THE MASERATI EXPERIENCE! Purchased a car here on Friday March 1st, took it get Maryland State Inspected on Monday March 4th. The tires were dry rotted, which I couldn’t tell when I purchased it because it was raining and the tires were wet. The breaks and rotors needed to be replaced. There was issues with the seatbelt and rubber pads to lift the vehicle. I contacted my sales person and his response was “Find another shop”. I paid almost $2,000 to have everything fixed. Called and spoke to the used car manager and he said I should’ve contacted the dealership and brought it back and they would’ve fixed it all. I told him I did email the salesperson and he never offered me chance to bring the vehicle back. The used car manager said he would refund me $420 for the tires. It took me almost a month to get that check. I feel like a high end dealership should provide a better client experience than this.

Great team there from sales to finance to management. Was in and out in no time, no pressure from finance to purchase the add ons either

Professional and efficient

I was very pleased with the support we received from Levelle McKinney he assisted us in answering all safety and luxury questions in reference to the Levante, Stelvio, and Ghibli. In the end we went with the Levante. Levelle was professional, patient, and knowledgeable about all the cars we were interested in. I felt no pressure, no back and forth from this dealership or the salesman. The finance dept was also very expeditious in getting us straight.

Moses was awesome! Service was great!

The service department is always very helpful and very friendly and courteous. They always take the time to make sure that any questions I may have are answered and that I fully understand.

Great experience and they were very professional!! Service was fast and efficient. Please work on the waiting area!!!! I bought a Maserati but I was at the service area and Honda has a better looking area!!! Tacky

Very efficient service. The Alfa was fixed and ready to go before I could make my way to and sit down in the customer waiting room. Any other service center might have dragged this out to optimize the warranty claim. This dealer spotted the problem and remedied it in sixty seconds. I am grateful.

I purchased a used Maserati Ghibli from this dealership 1 month ago. I traded in my SUV for this car. The dealership has yet to pay off the loan on the traded car! This is a scam. I am contacting a consumer protection lawyer if my loan does not get paid off immediately. I have contacted the dealership many times all of which I have documented and the general manager declined to answer or return any of my calls. This is gross misconduct and a violation of the Commonwealth of Virginia, Virginia Consumer Protection Act of 1977. I have purchased many new vehicles over the last few years and I have never had an issue with any prior dealership. I would not recommend this dealership to anyone. The service is terrible. I will be litigating this if action is not taken immediately.

Outstanding service. Very happy. I’m recommending you guys to all my friends.

Very knowledgeable, transparent and quality service oriented group.

Fantadtic service. Jason and his team are the best.

David is the man! He set me up with an absolutely beautiful Fiat 124 Spider, took my trade no problem, and got me out the door quickly, very satisfied!

They worked hard to locate a car with my specs and were easy to deal with. Very smooth and efficient.

I was told the service would take about an hour and scheduled another appointment accordingly. The service took more than an hour and a half without any explanation and made late for my appointment . When the service was done the service advisor offered me a discount on my next appointment. I explained we were moving. The service advisor apparently decided that it was no longer a problem for him and made no other effort to make it right, other than apologizing. Later I found the mechanic had left smears of motor oil on my passenger seat and door, the owners manual and the windshield. I was very unsatisfied with the service I received.

Mason was excellent, took the time to help me fully understand my service policy. Routine maintenance done in just about an hour. This is my go-to shop for last few years for my Fiat.

Out standing service. Very timely. All personnel are extremely courteous and service oriented.

The service team at Stafford Maserati is top notch and very customer friendly.

Tysons Maserati is always very accommodating to my needs. They made it easy to rent a car for a day and my car came back clean and looking brand new.

Good place. Great staff

Great, experienced, and courtesy customer service.

Very friendly attention of the salesman, but they not have answers about my questions about a Alfa Romeo Car, I left.

Worst customer service EVER!

After dealing with another Maserati dealership last year and receiving below average customer service I decided to switch to Maserati Tysons. Upon arrival (8 am which I think is quite early), I was greeted by service manager -Bill’s smile. Bill went over what we had discussed over the phone and then introduced me to Cuong. Cuong took a ride with me, listened to my complaints as I was frustrated by the lack of customer service I received from Maserati Washington. Cuong took it an extra mile and made sure that my concers were addressed to the necessary person, called me with his findings an possible resolution. Mind you, I never got a call or explanation of anything at the other dealership, I just got a call when my car was ready for pick up. Customer Service goes a very long way, and Maserati Tysons delivered!

Great Customer service

Professional, courteous customer care, every time!

The customer service is not as good as expected. I had to try twice to get an appt. Once my appt was scheduled, I had wait 2 days to get my car back. I services a Masarati not just any car and I deserve to be pampered. I may not go back unless I have to

I test drive the 2018 moserati it got alot of power but it is too much HP for driving around metro wasgington politan.

Excellent customer service!

Mason and Mr.Huff, Are true professionals. They provide excellent service keeping the customer updated at all times bring in the vehicle back to 100% of excellence .

Peronal detailed attention from the everyone at every level of the dealership.

Very professional, near metro and willing to answer questions.

Staff was great, and they had Maseratti which was a bonus

We went to check out Alfa Romeo for Leasing. Their inventory was small and the dealer we spoke with didnt know a lot.

I’ve called every telephone number they have listed on their website and no1 ever answers the phone. Call Ferrari, Lamborghini, or even the Mercedes across the street and the phone doesn’t ring more than twice before it’s answered. So very unprofessional

Great guys there.

Picked up and moved a car from there to Salisbury

Excellence

Not impressed with the service

Good