Zohaib was very helpful, he explained everything to us and helped us choose what is best for our needs.

All staff members are knowledgeable and savvy helping any customers needs. I was in and out in 11 minutes with all the information I needed handy. I had to create an account, pick the best plan for my family, chose the cable bundles, set up auto payment and was out the door in no time! Thank you.

Saqib went above and beyond to make sure my trade in was done, both phones were up and running. His excellent communication was key for me to understand all the bells and whistles on my new phone. Look forward to doing more business with Saqib!

I needed a new phone. I am not tech savvy at all. An employee, Ahmed, and his supervisor helped me make a good choice within my budget and were helpful getting it set up. I wanted to keep my old phone number, of course, and he did that too.He was very professional, and kind as well.

Highly recommend! The tech was phenomenal! Had an unusual case and the tech patiently spent about hour and a half dealing with the problem and made it work at the end. I would highly recommend the customer service at this store!

Jose is great. Get Jose. While the rest of the staff seems nice enough I do not think all of them had the best customer service skills. If you cant get jose but u know what u want, then its not a big deal.

Upon arrival, reception was very cold. No one immediately acknowledged me. I signed in and sat down to wait for one of the three staff members to greet me. After a few minutes, the young lady helped trade and upgrade my iPhone. She was very helpful and patient while transferring my info from one iPhone to the other. She provided a great customer experience. I did not get her name but I appreciate the help.

Great service. Went to location as one of the few we could find that takes cable boxes. Very quick return. While there, Ali asked if we wanted our cellular phone service checked to see if there were any discounts that could apply. Upgraded to 5G service and saved $30 per month for same unlimited plan. Appreciate the excellent customer service.

One of the few places you can drop off verizon equipment. The bussiness is open 7 days aweek and make sure you check the opening/closing times before going. If you are in need for a phone or drop off i would definetly recomend Amhed for sales.

Earlier this year, i had a disappointing experiences with this verizon store about a promotion. 3 weeks ago, i felt inclined to write something on the website to express my concerns. Someone from customer service contacted me and we worked through the misunderstanding and I was able to get the promotion as promised in a very timely manner. His name was Steven Cruz. I felt inclined to go back on the site to tell others my experiences. If there is any concerns you may have, im sure they will resolve it with a fair solution. I really appreciate their customer service team reaching out to me so quickly to resolve the issues.

I was able to pick up my phone quickly and they put my screen protector on for me. Very friendly customer service and in and out in 10 minutes!

The place was very clean,calm and organized and the guy named JOSE was amazing.He was very professional, quick,well behaved and knew what his task very well.He explained everything to me and my 14 year old son in a very simple and easy to understand way.Thanks JOSE, you were amazing

Came in to pick up some phones we had previously ordered and Raq (sorry if spelled wrong) was awesome !! Very informative with every detail and went out his way to make sure we received accurate information regarding our questions.

Everyone at the store was very helpful. The whole team answered my questions and got my cell phone update processed!

Waited for over an hour to return equipment. Literally a 3 minute transaction. Only 2 agents working for a packed store and one was with the same person since before we got there who left the same time we did. Needs to be more efficient.

Mr. Ahmed was very professional and helpful. He is an excellent representative for verizon and represents what excellent customer service should be.

I purchased a new I-12 phone today and the Verizon store and personnel were friendly and good customer service. The only reason I didn’t give 5 stars I could barely hear the salesperson partly because of his mask I guess. Otherwise a good experience.

Great customer service. Extremely knowledgeable, and very efficient. Walked in and walk out with exactly what I wanted. No pushy sales reps.

Jose assisted me, much patience, professionalism. Best experience yet. Greatly appreciated!!

This rating is due to one employees customer service. Hafsa was a complete disappointment. Not only was he inadequate but he was also inappropriate. He kept telling me what he couldn’t do and at one point told me I could go somewhere else. He gave me the wrong promo code when purchasing 3 new lines, charged me for a setup but didn’t check to see if my phones were set up, did not allow me to down a payment towards the cost of the phones, I ended up with phones not working and on a two hour call with Verizon not once but multiple times to repair what he had done. Be aware that if you decide to get a new phone here, there is a $25.00 set up fee outside of Verizon’s activation fee of $35.Thankfully the head manager who just took over the store stepped in, He was there when I was there to return the phones and start over at another location. Saqib asked me what had happened and why I was returning the phones, and was genuinely concerned. He amazingly worked out a solution so that I was able to put a down payment and avoid the extra cost per month. Excellent job Saqib! 5 stars for you sir. ⭐️⭐️⭐️⭐️⭐️

The employees are very knowledgeable about their programs to save you money. The customer service is very knowledgeable and helpful with all the hats they have to wear. I was in there for and hour handling my business transaction and was amazed at how they were able to resolve ALL my issues regarding all my employees cell phones and tablets in just ONE hour. I saved hundreds today and YESSSSS they ROCK!!!

Great experience...actually left the t-mobile store and came over here and ended up getting great service and a great phone and plan :)

Short wait time. Very helpful staff. Saved me $50 a month on Verizon cellular.

Mario was very informative, explicit and patient in answering my questions and enrolling me in a better plan.

I seldom write bad reviews but this is one situation that has disappointed me. I went to get my iphone upgraded in January 2021 and Nabeel(sales person) told me about a promotion in which i can get 600 dollars off each if i trade in my old phone and go with play unlimited plan. So i upgraded and traded in 2 of my iphone but they only printed out one UPS for one of my phone to have it sent in and said the other one couldnt be printed out. However, if i left that phone with them, when they get the UPS they will send my phone in for me. I was worried about the deadline and so i asked if when they get the other UPS if they can send both phones in so they are not separated. Nabeel said it was fine. I left both phones with them. I waited 2 cycles to see if i would get the credit and I did not. I call verizon corporate and they did not get my phones. I went to the store and they had lost both phone and didnt know what happened to it. Nabeel was moved to another store is what i was told. I spoke to the manager Ali to help me with the situation. They track down Nabeel and I got a call back saying that they filed a form with their regional manager to get me my credit. This was 2 months ago. I still dont have the credit and the 2 phones. I ask what is going on and ive no one seems to know. At this point, i feel like there is some dishonesty with the sales and I was treated unfairly as a customer. I would like others to be-aware of this incident. I probably will not do any trade in at an authorized store and may deal directly with corporate verizon next time. I dont know if i will get the credit but i feel there isnt much I can do at this time. I might downgrade my play unlimited plan to start unlimited to try to save myself some money.

They need to have a better process for dropping equipment off. Took over 25 mins just to drop a single router off that had no issues. This process can be self serve. Verizon needs to invest in more self serve options for these kind of services. What a waste of time to drop off one single equipment. The reps also do not greet you when you come in, you are merely invisible when you walk and sign in and just wait. Very inefficient. Just drop off your box at ups instead, they’re much faster.

Highly recommend this center I receive EXCELLENT service from Ahmed, Zohaib and Mario !

The customer rep - Hagsa- was very knowledgeable and helped us with all our needs.

I thought these guys did very well. I know everyone complains about Verizon and Im usually right there with you. I just have to give these guys at Russell Cellular / Verizon credit where credit is due. When I arrived there were four or five people waiting. There was only one guy working,, likely due to covid. I thought Id at least give it a few minutes to see how long it might take. To my surprise, I was there maybe 15 minutes tops. I returned 3 pieces of equipment and the process was very easy. Well done.

Great service. Mario was very helpful in helping me make the best choice for my upgrade.

Juan makes a great representative for Verizon. My wife went there to check on our FIOS/bill. Juan assisted her and also showed her a possible phone update. Well, she was so impressed that she brought me back the very next day to get the phone. Juan took care of all our concerns, and thats what customers want. Kudos to Juan for his great customer service and compassion for individual needs.

Went to the store only to return a cable box we never opened. Everything went smoothly. Nabeel offered to take a look at our account. I ended up leaving with an upgraded IPhone 12 Max and a much lower monthly bill. It was a great visit!

Great service at Russell Cellular. Knowledge and helpful staff. Best service around.

Ali provided excellent customer service!! He explained everything well on my upgrade from 11 XS Max to 12 Max Pro and was very friendly! See him when you go there!

The rudest sales people and Manager. Completely unprofessional and lacking any customer service skills. The response should never be just call tech support when you get sent by tech support to the store. They were going to send me to MD or DC for equipment they ended up having in the store. When asked I asked for the managers business card and name I was told no one had any and wasnt even given a made up name. If you have any fios equipment issues avoid this store if possible. I think they only want people in to lure them to buy phones or accessories.

Hafsa is an amazing young woman. She is extremely knowledgable, very kind and caring person. She showed me so many things about my Iwatch, new phone and variety of chargers.Verizon needs more workers just like Hafsa. If I ever need help or need to make any purchases she is one I will ask for. She extremely hard worker. I like as a wonderful human being and she is amazing at what she does. Thank you so much Hafsa! You are brilliant beautiful gem and awesome human being Hafsa. Wishing you all the happiness in the world. Audrey🥰

Was told by another store to deliver items here. I get to this store and they say Im supposed to leave it in the house. Cool. Go chug bleach guys.

Slow service. Horrible customer service.

It was a sad experience for the few people that were there while we were waiting to be assisted. The staff of the store, as well as the person claiming to be the manager were cherry picking names from the waiting list flagrantly ignoring my wife and I, as well as others while we waited patiently and respectfully. After once again being overlooked I stopped the manager and asked why we had been overlooked. He only said (literally) Well I am looking further down the list Thats quite obvious sir... After taking our equipment he proceeded to take a call and continued to delay our service. I did go over to his desk and essentially sit on top of him (much like a 4 year old at the dinner table) until he processed our equipment return. I would not recommend the store nor anyone working there. It was indeed a sad experience and hopefully not indicative of how Verizon treats their customers in general.

I simply had to exchange a remote control for our TV.I had called earlier, and upon arrival a few hours later, they had the remote ready to go.Fast and convenient service.This particular store is a Verizon FIOS store, so you can get a number of TV and Internet service items processed there. Its not a Verizon (stand alone) telephone only type store.

Terrible customer service and process. I came in to switch my phone plan to a prepaid plan and Jose told me he can help me, but it became clear he did not know what he was doing. The process took over an hour to complete and was completely frustrating. First he didn’t look up my plan to show me how much I would save or what I would be losing if I switched my plan. Secondly, I asked about the activation fee and was told I needed to pay for both lines, yet Verizon has a promotion that shows no activation fee with prepaid plans. Also he did not pull up my current plan but canceled the service and did not tell me I had another bill I had to pay especially when I just paid for my last bill earlier this week. Throughout the entire appointment, he kept walking away and asking for help or waiting for someone to tell him how to continue without ever communicating with me or walking me through the process. It took three people and over an hour on a Saturday for this to be completed.

Very helpful, knowledgeable, professional, and productive, helping me to improve my account and also providing me with details on how to upgrade my system.

Nora and the whole Russell Verizon Team worked so hard to make our experience a success. Nora is a beast when it comes to getting the job done- and done correctly. She knew little tips to get the info she needed. We were very appreciative that she went way beyond our expectations in every way.

The sale/service technician was patient and informative in assisting me with my phone purchase. However, transferring my data from my old phone was disappointing because information that was in my memo section was not transferred. I loss some important data.

I’m very happy with their service. Nice people a good customer service.

I loved the customer service and very helpful and professional employees would recommend to a friend. Arbaz L helped me connect my phone today and was very kind thank you again!

Fantastic service, walked me through my transfer to Verizon wireless and answered all my questions. Would highly recommend.

My experience was awesome. I went in 2 different times and it felt like it was only 1.

I must compliment Aurish, the District Manager for the Woodbridge Russell Cellular store, and the store staff. There was confusion about a promotion that was caused by a former store employee. Juan, the store Manager, and John, a store representative, were helpful in initiating corrective action. They then referred the situation to the District Manager who resolved the issue. Everything was handled at all levels in a most professional manner. I am truly pleased with the exceptional service provided at the Woodbridge store and district levels.

Very knowledgeable staff Haider Ali the manager had helped me switch over from my old internet provider with fios. The entire staff is very efficient and friendly and they are well COVID prepared too. I highly recommend this place!!

Very nice customer service.

My iPhone of many years finally died today. I was worried that we would not be able to retrieve my data but Sean at Russell cellular was able to!My husband and I went ahead and updated to the latest and greatest iPhone. We received great customer service working with Sean. Sean was polite, considerate and very knowledgeable.We are very happy with our purchase and with the outstanding customer service we received. Thanks!

I came into the Verizon store to just turn in FIOs equipment. Fortunately, Abdul looked at my Verizon accounts to include my Wireless account and was able to offer me a different plan that saved me $40/month for 2 lines! In these uncertain times with financial constraints, I’m very grateful he took the step to review my accounts. He was professional and informative of my options. A co-worker helped him contact the Corporate Verizon office to update my Wireless plan and he was also great. I highly recommend this location to address your Verizon needs.

Way too slow. The check in system seems pointless and I was just waiting and waiting. Should have just gone to UPS the first time for a simple return.

Noor was fantastic! Juan was super helpful too. Everyone was kind and knowledgeable.

We are in the process of selling our house so cancelled Verizon internet and phone. Knew we had to return their equipment so took it to their store on Prince William parkway...they could not take it but did say to go to route 1 store. When I tried to give them all the equipment, they would not accept it... the Verizon representative blackmailed me by saying he would NOT take the whole set (policy). When I protested he said THEY WOULD NOT ACCEPT THEIR ROUTER NOR GIVE ME A RECEIPT UNLESS I TOOK THE REST OF THE EQUIPMENT OUT THE DOOR WITH ME (BLACKMAIL.) If you have Verizon, I highly suggest you cancel and get a service that does not traffic in blackmail.

I went into this store after Christmas to get my lines upgraded and add a line to take advantage of the bogo (buy one get one) promotion. I was under the impression that this was a corporate store and even asked my attendant (Soleiman), at which he replied “yes”. It wasn’t until several days later when I looked them up on google that I realized they were an AUTHORIZED RETAILER. I worked for one several years ago and am well aware of the price padding and other shady practices they use. Unfortunately, I didn’t trust my instincts and believed the sales associate I was working with was honest. Here we are 2 months later and I NEVER got my bogo promotion, my bill is SUPER inflated, AND the phone I traded in is NOWHERE to be found. PLEASE stay away from this place, they are a BAD BUSINESS!! Moral of the story....Always go to a Verizon corporate store.

Got a new phone/tablet and help was great.

No Customer service skills at all. Not helpful or willing to extend basic customer service. Please train your people and have them be even just a tab bit helpful.

Took a friend but it was the wrong store.

Amazing Service! Great products.

Very nice associates no problem took care of me

She was very pleasant and kind. And I rate her 10. And I will tell others about her.

The best Saqib Khan

Needed a phone case, was in and out in two minutes. Juan was chill, didn’t try to upsell me, and showed me a good few options. Great times all around.

Staff was professional and very knowledgeable about the phones I purchased.

Very knowledgeable staffs, not like the ones on the phone who always press to make a sale for an upgrade plan.

Staffer was alone and slow to assist me. He said I should visit a corporate location to receive the help I was seeking to operate my phone better.However, he was highly attentive when he thought I wanted to buy the new Samsung S205G

I didn’t visit this store, but was able to set up home internet service quickly and completely over the phone with one of their employees. Thanks, Suli, for being thorough, attentive, and quick!

Even though they were busy he made me feel comfortable

You know you have a problem when you have the following conversation:Me: You should solve that problem.Agent: If I got paid more, I would.Me: Does your manager get paid more?Agent: I am the manager.

This was the best experience 🥰. Abdul was patience, friendly, knowledgeable and welcomed my many questions. I’m glad I waited to come to Woodbridge, I live in Chantilly. Could have stopped at any Verizon on the way. He came highly recommended.Thanks to Abdul I am back on track. I was still using my IPhone 6 and now I have an 11. 🥳😷🌈

Worst Verizon retailer! Dont waist time here just go to the actual Verizon store a couple minutes away. Horrible service. Zeshan was the vender and I knew more then he did about the products and plans. When asked him questions he was confused and didnt know. There seems to never be a manager around and couldnt even give a simple recipe. Horrible customer service. Dont know why still dealing here after they lost my sim cards a couple months back when i placed an order online. AVOID THIS PLACE!

Drove 40 miles to this location only to be told that there’s no order for me to pick up. (Tried to call prior to my drive just to check if everything is set but nobody would answer on the phone).

Everyone was so nice. I had to stand outside for a long period of time. I have bad knees and was hurting. They made sure I didn’tHave to move. They brought everything to me. They went back and forth for me to make my mindUp on purchases.they where awesome. I wished I could have tipped them. When you get older and you hurt you need those type of people in your life. Thank you I love Verizon customer service with my Fios and Cellular

The service provided by the store associate whom helped me was fantastic! This representative went above and beyond to ensure my account was accurate and that all my questions and concerns were addressed!!There WILL be a life after C-19; customer service like this will make it easy for me to choose who I’ll turn to for all my communication needs! Thank you!!!

Service sucks. Been here to return a router and sales man who is all by himself took his sweet time just to answer on Sunday 11/08/20.

Returned a router because i bought my own. These geniuses cancelled my entire Verizon account and I will be without WiFi until I can get a hold of Verizon customer service.

Shabana and the team were very patient and walked me through the steps. They went above and beyond to get the services I needed.

Busy but got us in and out quickly.

Best customer service thanks to the store manager. My son and I went to the store to exchange a FIOS equipment. We talked with the store manager and we received outstanding service. I highly recommend this store. Speak to the store manager. He is the best!

Took a little long but great customer service. Received unexpected discounts. Worth the wait!They do practice social distancing & sanitizing!

Great customer service!

Easy in and out to drop off Fios equipment. Thanks John!

They were very friendly and helpful with me and my uncle, they know how to explain the things!!

I worked with an agent named John and he was amazing! Super helpful and genuine guy!

My experience today was great with Ali. He was very personable and he made purchasing my new phone a comfortable and easy transition. It was easy and quick service!

The customer service at this location is awesome! They were able to drop my cell phone bill in half. I hadn’t even gone in for my cell service. I was just picking up my Fios box to start cable/internet and the sales rep was proactive in helping to see if I was getting the best deals possible for my family for all services I had through them!

The customer service with Abdul was awesome! He made things easy and sweet. Thanks!

Only 1 person working on the weekend at 5pm.. curbside wasn’t available as stated online because of COVID. Things could’ve gone so much quicker if you more employees were there providing curbside

Went to return some equipment. You had to wait outside due social distancing rules. Once inside, the staff was courteous and helpful.

Today I had to wait outside because of the distancing. I was number 11 or so but the wait was no too long.One suggestion for the store is that they should consider the seniors that are waiting outside. I am 66 years old and had back problems. Luckily I did not wait too long this time. Staff is very friendly and fast

Talks is absolutely incredible. We will definitely be calling/going to him for all our Verizon needs. Truly great customer service and he is kind, intelligent and friendly. Definitely will be recommending this location!!

Good personalOutdated computer

Customer service was phenomenal. Emily was extremely pleasant, helped me get set up, and answered all of my questions.

Easy and quick and that’s what we need during this time we are living. Josue was an excellent help because he speaks Spanish and English and that’s a lot of help.

John was awesome at answering all of questions and was very patient with us.

Daisy was very helpful and kind considering my frustration. I moved with no changes to service and the rep i spoke w/in August only mentioned current contract expires JAN 2020 and i needed to call in December to make changes. To my surprise, and perhaps rep was unaware, one automatically incurs new contract during move. My brain will never compute this logic other than Verizon, like all other for profit businesses are more concerned with $$$$ than loyal customersI paid to cancel contract.

Emily was so helpful and honest, and got us set up with a great deal! Excellent customer service!

Kudos to Zachary and Aurish! Today was my first time in this new store. I highly recommend this location for anyone looking for outstanding customer service. They listened to my concerns and provided me with a solution. I just want to let you guys know to keep up the good work. I was blown away by your knowledge of the products. Fantastic salesmen!