Bought a new car, paid 10k over invoice, no employee Discount, no GM credit card cash honored. I understand supply and demand, but as far as getting a repeat customer.... nope. Salesman was super nice though!

At first everything was good, made a quick sale at the price I needed to be at and after Van collected the money everything went down hill. I tried to buy accessories for the vehicle I had purchased and had a minor scheduling issue due o the fact I live several hours away from the dealership. After 3 months of trying to schedule I decided that the accessories were not needed. The car I had purchased was good as it is. The dealership refused to return my money and argued that is was my fault due to the scheduling issues. They protested that they would not return my money based on the fact that I was inconsiderate and uncooperative with them. During the scheduling process which led me to return the accessories I had purchased I would call several times daily and would never get a response back in a timely manner. I was very frustrated throughout the process never being able to get ahold of anyone responsible for installing the accessories. I received very poor customer service and will not be dealing with Van Chevrolet any more. It seems that this dealership is only interested in money and not the costumer. I have owned 13 new GM vehicles and 4 used and by far this dealer ship has one of the worst customer service I have ever experienced.

Oil change and Multipoint vehicle inspection took almost 2-1/2 hours. I scheduled the appointment for 7:45 am so they wouldnt be behind. First, they didnt even have my appointment even though I received a confirmation email from them. At no time during my wait did anyone stop by to give me an update on the vehicle.They provide a complimentary car wash which was terrible. The windows were so bad, it looked like they tried to clean them with a dirty rag and no window cleaner.I have purchased vehicles from them for about 8 years, and I think Ill take my business elsewhere, at least the service business.

Amazing dealership this place treats you like an actual person. Only took 1.5 hours from start to finish. I Will be buying my second truck from this dealership in a few month. I’m very happy with the purchase of my 21 blazer. Also will be referring others to go here as well. Jenny is a boss at her job and really cares for her customers. Her amazing customer service will keep me coming back for sure.

My Service Advisor, David Rudzki, is absolutely the best! He takes the time to explain in detail any issues that may have been found and keeps me posted on the progress. He is the best and most important part of buying a vehicle at Van Chevrolet.

The Dealership service department put us in touch with Scott, they promised that he would take care of us and would get us a vehicle that fit our needs. When we arrived at the dealership staff was extremely friendly and seemed to all work together well and supported each other.Scott contacted me and was direct, and worked fast to get me the deal that I needed. I explained that I was busy and spread very thin, and I had almost no patience. Scott never wasted a minute of my time on something that wasnt relevant. He got me the truck I wanted and made the deal in less than a day.He also took time to make sure that the truck was clean, was safe, and had new tires on it before I picked it up the next day for my husbands birthday.I have purchased no less than 12 cars int he last 20 years or so and this was by far the easiest experience. Regardless of what we are looking for I will always call Scott when we are buying, selling, or trading in. He has experience and it 100% shows. THANK YOU SCOTT!

Absolutely amazing experience. Your entire team felt very low pressure and I loved that. I don’t like the feeling of being pushed or forced into something. The sales representative I worked with (Scott Sneddon) was very patient and kind while I looked for my new car.The whole experience was fantastic. Better than any other dealership I’ve ever been to.

Always a great experience here! Justin is a very upfront, ethical, and outstanding guy! This is my go-to place whenever I buy a new vehicle.

Dave Rudzki has been my service Rep for several years. He is great! Always knowledgeable and professional. Vans is very lucky to have him as an employee.

Nick introduced himself, and started helping me right away even though I didn’t have an appointment. I researched the Acadia online, and decided to see if we could make the dream a reality. Special thanks to Nick for crunching the numbers and helping us buy our first Acadia! Also, special thanks to Tristan for making the signing process painless!

Took vehicle in because of a weak battery and slow start. According to technician it needed a new battery cables and some other parts. After having vehicle for about a week and replacing Parts picked up vehicle and its still exhibited the same condition. Took vehicle back in told the service writer to replace the battery as that was the original problem and that was all that was needed. They replace the battery vehicle work fine. I was still charged over six hundred bucks for services that are not needed.

Very rude salesman who mocked me after I disagreed with him when he said that cars appreciate like real estate. Wanted $10k over sticker, I told him I wasn’t willing to pay $10k over sticker on a $74k truck, but that it was ok and that we didn’t need to do business if it didn’t make sense for both of us. I wished him the best with his business and then he proceeded to continue mocking me as if he had just hung the phone up.

John Morris and the entire Service Team never disappoints. They are detailed and efficient. Van makes me feel valued and a member of the family :)

Gerardo was excellent, and kept in contact throughout the purchasing process. Little different this time around due to the shortage in new vehicles. He kept us updated on when vehicles would come into inventory. When we purchased, he was great with communicating on the status of our tahoe. Thank you Vans for the smooth purchase.

My sales lady was Amazing.Finance not so much.Finance department sent my loan to GM financial without my knowing nor my permission. I only wanted it to go to my credit union. Now I have to refinance. Not happy with Finance department at all.

Ben Hyde always goes out of his way to help me, and as a former dealership owner, I know a good employee when I see one.

Everyone was very helpful and my truck was serviced faster than expected. The staff was also very attentive to any minor issues I had.

John Hale always takes good care of my vehicles. He is dependable, which is super important with my commercial vehicles that are instrumental in facilitating business. I would recommend him every time!

John Hale and Carlos Rascon were such a great help, my car had a expensive issue to fix but they got it done for me for under warranty! Saved money and clarity of mind, thank you guys you guys are the best most honest people!! Go to them

You guys are always on top of everything. Couldnt ask for better service techs. Tims team did a fantastic job as always. Ron Keen

I had a wonderful experience. They contacted me daily to keep me updated. Overall, Im very pleased.

Ben is always wonderful to deal with. He always makes sure we are taken care of. His estimates of timeframes are spot on! He is great

I appreciate my contact with Van Chevy, Shannon was a fun email and messager partner. I almost made a deal but Im in Oklahoma and Vans in Arizona. So, I made a deal in Oklahoma for C8 Convertible Corvette. Thanks Shannon and Vans Chevrolet.

John Morris has been the best help and go to person. He is ALWAYS friendly, helpful, and very informative.

The service consultant (Jason) coordinated an early arrival for my service and managed the scope of work on my vehicle to be completed quickly while I waited. The work was completed timely as pledged. The technicians performed the work and cleaned up properly. I am very pleased with my experience at Vans and will specifically ask for Jason in the future.

Had one of the best experiences also were very kind and understanding and the whole deal was super fast. Thank you Adrian

I haven’t had work/service done as of yet. I’ll be putting a new Vortec engine in my 2001 suburban, along with several other original equipment replacements on my vehicle. I’ve taken excellent care of my Suburban through the years so it merits this expense vs purchasing new. When work is completed I will know better the quality of service and value. Thus far Mr. Dave Rudzki has been professional, thorough, timely and succinct with information. I’ll be spending just south of $20K. Once work is completed I’ll be able to better evaluate the extensive work performed by your mechanic Drew.

My experience with Van Chevrolet always very good & they care about their customers satisfaction, and I want to thank especially the service drive manager ( John Hale )for his service to my car, was excellent job .

Great staff and very helpful. Went above and beyond to take care of my car

Our Salesperson Jonathan was great and very knowledgeable! I am in love with my new 2021 Chevy Trailblazer and couldnt have found a better dealer to buy it at! It is EXACTLY what I wanted and they delivered!!!

Great experience in purchasing a new truck. No hassle or pressure throughout the buying process.

Jacob Toczek in the service department is the best! He has handled all of the service on my GMC over the last 3 years and consistently exceeds my expectations! Great experience each and every visit to the dealership!

When I make an online appointment for possible repairs, I expect to have my vehicle looked that day. Not be told it will take a few days just to diagnose the problem. I expect my appointment to be honored. If it takes a few days to actually do the repairs, I understand. Fortunately my service tech made sure my vehicle was looked at that day.

Outstanding experience from everyone including the wonderful sales person, the finance department and the GM. Every one was professional, knowledgeable and made my buying experience an absolute pleasure. I will be a repeat customer for sure. Thank You!!

Everything went very smoothly. Adrian was very professional and knowledgeable when it came to walking us through the features in the car. I also signed all my closing docs from another state and picked up my car with such ease. We will definitely be using Van Chevrolet and Adrian in the future for any auto needs.

Terrible customer service. Purchased 2021 GMC Sierra. AM FM radio did not work. Been over 2 weeks waiting for a phone call from service department to schedule appointment. Never received a call. I called them to schedule appointment they told me 2 to 3 days to diagnose. I asked about a loaner vehicle they said none available. I asked how do I get to work they said dont know. I called another GMC dealership in the the valley they told me 1 day to diagnose and if they had to keep the vehicle they would provide a vehicle from Enterprise rental car. This dealership knows what customer service is. I had multiple issues with the purchase of my new truck from VANS Buick GMC. I WOULD NEVER HAVE BOUGHT FROM THEM if their wasnt a shortage on trucks. DO NOT PURCHASE FROM VANS BUICK GMC. TERRIBLE CUSTOMER SERVICE.

My experience with Van Collision from top to bottom was the best! In particular dealing with Randy Johnson was seamless and Glenn in the shop who did the repair. Randy and Glenn had owned their own shops and their expertise made me happy I chose Van Collision to work on my baby...Corvette!

Just got an oil change this time but the service was great and my advisor was very informative with me about my options.

This experience was great it was a little longer than I expected. The 2 times I have worked with Adam have been good experiences. If I will recommend this dealer, I am not too sure. I have had two issues (still bothers me) and no manager has ever contacted me after I was asked if I wanted the manager to contact me.

This is the letter that I sent to our service representative on 10/3/21. This explains our dissatisfaction. Please have a service manager contact me ASAP. I got no response to my email sent on 10/3/21.Dear Tim Hodder and John Felt:I am writing this letter to you both, since I just received this email (10/3/21) from Tim explaining that Onstar detected that we have 6% of our oil life left. Tim is suggesting that we sign up for an oil change. If this is true, then I need to let you know that we are utterly disappointed with Van Chevrolets service. We picked our Volt up from the service department on Friday 10/1/21. It had been there for 3 days. At the time of pick up, we had to request the Multi-Point Inspection report card, since it was not given to us. It reported that our oil was fine. There was no mention of it having dropped to 6.7% of its oil life. You should have a copy of this. If you dont, I can forward it to you. I would assume that the service technician and our representative have a way to see the same information that Onstar has concerning the percentage of our Volts oil life remaining. When the car was in for service, this should have been told to us, so that the oil change could be done.Also, as mentioned, we picked up our car on Friday. On Saturday, the low tire pressure light came on and Onstar sent me a message that my tire pressure was low. The tires were all at 30-32 psi. I had to fill them up to the 36 psi that was listed on the inner car door. When the Volt was dropped off on 9/29, John noted that our tires were wearing abnormally, so we needed an alignment. Therefore, we agreed to have it done. It is my understanding that filling the tires to the appropriate level is the first step in alignment. It makes me question what kind of quality of service and attention to detail was involved with the work done. Unfortunately, the section of the report card pertaining to the tires and brakes was left blank. Was that part of the inspection even done?The time involved and logistics of getting the car to you and then picking it up is difficult. So, to hear that our Volt needs to go back in for a service that should have been done is a disappointment.The whole experience has been less than ideal. John requested that he wants all positive results on his survey. I refuse to do this unless we have someone contact us and figure out a way to apologize and get the proper care for our car. The best number to call is my cell phone: XXXXXXXXX.Respectfully,Russell GreenePS. I also have noticed that since getting the car back, the mode selector does not seem to be working. I used to be able to go into sport and mountain or normal driving by hitting mode. It is no longer active.I will hold off on filling out any of the surveys until Monday, October 4th, 5 pm. If we havent heard from you, I will proceed with it and the survey will reflect our disappointment.

Everything was Excellent - From the Service Department (Ben), to Jenni Brown and the sales and finance office.it was a pleasure and will recommend to anyone

Michael Rybicki and Matt your GM are both seriously awesome to work with. We have purchased a good amount of cars over the years and working with them was bar far the best experience we have ever had. No pressure, very helpful and just genuinely good guys. Thanks so much we will be back!

Hands-down best car buying/leasing experience ever! My current GMC terrain lease was coming to an end so I was in search of same vehicle and the same payment. I reached out to about five or six dealerships and nobody had the inventory nor could get the payment to where I needed it. I reached out to Van and spoke to Rufus. I spoke to him on a Wednesday evening and by Thursday we were at Van GMC picking up our new car! I told Rufus exactly what we needed the kind of car we were looking for and the payment we had to stay within. And he made it happen! There was no sales pitches and no nonsense he wanted to find us exactly what we needed and he did. That Thursday we went and met him and he was wonderful as was all of the staff at van GMC. He found discounts and rebates I did not even know existed. My husband is a law-enforcement officer and there was actually a first responders discount that we easily signed up for through GMC and got extra money off the car! again I would have no idea about that but Rufus knew! The process was so smooth and easy and hassle free. Everything from signing the paperwork to financing it was all smooth sailing thanks to Rufus and the entire team. We cannot thank you enough and we are so happy with our purchase!

Great service and knowledgeable support team. Very helpful.

My wife had a front passenger seat belt problem. The belt was pulled out and your dealership allegedly tried to repair but said it had to be replaced. So, Van ordered the part and my wife drove home. She pulled on the belt several more times and it corrected itself. Had your dealership actually tried to fix, we would never have ordered the part. THEN, she calls Jason to advise we fixed it ourselves and to refund the $197 seat belt unnecessary PART, it took 3 months to be credited for the PART and only after I HAD TO CALL Jason. I have purchased 9-10 Suburbans and Tahoes from Van Chevrolet. I really hoped we would be treated better.

Bret was absolutely fantastic! Knowledgeable, friendly, straight forward and made the process a breeze. Josh on the paperwork/legal side of things was just as fantastic! Great and funny conversation, very much appreciate what he assisted us with!

Justin I. (aka tall Justin) was so awesome! He helped me find the perfect car for my needs, thoroughly explained all the different features available for each trim level, and I received a great rate on financing. So happy to be done with my old trade-in and driving a new 2020 Malibu! I didnt think I could afford a new vehicle anytime soon, and they made it happen without hassle. Thanks Van Chevrolet!

Had the best experience. Josh and Rene were absolutely amazing and did a great job with getting me into the perfect car.

After a week of shopping for a new vehicle, we came upon Van Chevrolets online inventory and found a vehicle to our liking. We fortunately found Carlos M., who helped us get approved for a new vehicle. He was very helpful and through, throughout the whole process. We had a few issues, which he quickly resolved. We will definitely recommend Van Chevrolet to our family and friends, for their excellent customer service.

Bret Glass was the salesman who worked with us. He was very personable and spent time with us showing the features of the car. He was not pushy with the sale and was very pleasant. Brett (dont know last name) in finance was also very personable and friendly. Enjoyed our time at the dealership and would definitely go back when we are in the need of another vehicle!

Ben my service adviser was the best. He was able to do what the other chevy dealers could not do at that is get me the cost to add transmission oil to my new red mist corvette. Ben gave me the price and service was completed that day with No surprises

Sean was awesome to work with. He made it so easy for me to trade in my car. I recommend him for a all around good car experience!!!

Ron Daly was awesome. Straight to the point!! We were extremely happy with his excellent customer service. Thank you very very much for everything, RonMr and Mrs Castro

From the time I came in to the time my vehicle was done I received polite, quick and precise service.

We were on vacation in Scottsdale from out of state and were told our running lights and brake lights were out. We called the Van dealership service department at around noon on a Saturday and Andrew told us to bring our Yukon in and he could get it fixed the same day but they closed at 4. We got there around 2 pm and by 3:30 it was fixed and we were on our way, better yet, it was under warranty. I was shocked they would/could do that with such short notice. Thank you so much! I was really impressed with their ”can do” attitude instead of the usual excuses of why it can’t be done, so prevalent today. Far exceeded my expectations and experience with dealerships in the past.

My service representative John Hale was outstanding and made the process seamless

Great place to have my 2020 GMC 3500 serviced.I wouldn’t hesitate to use Van Buick/GMC again.Other than it took longer than expected to get there’s nothing Vans GMC could have done.The service was very professional.I highly recommend Vans Buick/GMC (5 stars)

We have been dealing with Van Chevrolet for over 10 years and have purchased more than 12 vehicles from them. It is always a pleasant experience. Their service department is great too.

I received exemplary service at Van Chevrolet. I took a used vehicle in from another dealer to have it inspected prior to buying it. I received a detailed report of what all needed to be done. I then took that report back to the original dealer and renegotiated my deal to include the cost of fixing everything. Special thanks go to my service consultant Jacob Toczek and his mechanical team for such great service. I live 45 minutes away, but I will drive past 4 other Chevy dealerships to get my vehicle serviced only at Van Chevrolet now. Thanks for such a great experience.

Great, fast, friendly service and staff. Brett and Sammy have their act together. Great experience!

Steve was top notch- caring- and professional. I will definitely be back.

I recently worked with a new service professional Andrew M. He was professional, and followed up with me while my car was in for service. When I need service again on my vehicle, I will be calling Andrew only! It is very hard to find people who provide such an excellent customer experience! Dont lose him.

Gerado was amazing, this is our second purchase with him. He made it smooth. He is a pleasure to work with. 10 stars for him.

What a joke. Its been 20+ years since Ive bought an American car, and moving to Phoenix I decided to give GMC a try. I arranged to purchase a new truck and was told they would hold it for me. We arranged a day and time for me to come in, pay cash for it, and take possession. So I show up, ask to see it, and was told they didnt actually have the vehicle. Yet they had the gall to ask me to sign the paperwork and hand over a check.A nice reminder dealing with American dealerships hasnt changed in 20+ years. Fortunately the BMW dealership down the street was a no-nonsense, no-BS operation. Enjoying my new BMW, and enjoying relaying this story to my new friends in Phoenix!

Im not sure what happened this visit but heres what happened. At check in I was not informed of what was going to occur on my car. During my wait, I was not checked in with or updated, all the while all other clients were. At check out I was told that my car had 2 recalls, I stated that I already did 2 recalls and asked if these were different, and the response was Im not sure I guess these were different. In my completed text it stated that my car was washed and ready for pu, it was not washed. Definitely not satisfied with this experience and not what I expected.

If you’re looking for a new vehicle make sure you ask for Chris. He is professional, friendly, and provides excellent service. I am highly satisfied with the excellent service he provided and I would highly recommend him to families and friends.

This is the second time I have purchased a vehicle from Van. They are very professional and you dont feel like you are being taken advantage of. They explain the process thoroughly and make sure you understand. They are very professional and they care about their customers. In this current purchase they went even more above and beyond to get me the vehicle I wanted and even delivered it to me in Texas. I love working with Matt Cerreta and the entire team at Van Chevrolet. The sales guy that I worked with in addition to Matt was Roberto and he was the best. Made sure I was taken care of 100%. I will continue to use Van Chevrolet even when I live in Texas. I will always recommend them to anyone.

Made my car buying process fast! I went in at 6PM and came out with a new car at 830PM. Justin the salesman, David the manager and Tony the finance guy made it easy and painless. Also the dealership valued my 2015 terrain at a great price! Will be buying my second vehicle from Vans again!

Adrian and the whole Van Chevrolet staff were incredibly helpful with the whole buying process of my 2021 C8 Corvette. The customer service was excellent. As a returning customer I knew to expect amazing customer service and they exceeded that. I am now a Van Chevrolet customer for life.

All my questions were answered promptly and professionally. Which made this the most painless experience. It was all done remotely.

Scott Daly was very professional and straight to the point. He did not deter us to another vehicle as we had come in with one particular one in mind. The vehicle we wanted to buy was not even on the lot,however, he made sure we saw what it was comparable to and went out to test drive it. Scott made the entire process honestly the fastest one I have ever had with buying cars and was very honest and to the point with buying the car. I would highly recommend going through Scott! I am definitely going to keep coming to him for my car needs-and you just have to see all his plaques on his wall to know hes the real deal.

Service adviser John Morris is great to work with. Work was completed on time. No complaints.

We came in from out of state because our car was squealing and we didn’t know if it was safe to drive. The service department managed to work us in and repaired the problem in a couple days even though they were very busy.

Jenny and the team are amazing! They treated me so well after AutoNation had me finance a truck and then sold it out from under me then lied to me about it being a “special order” for another dealer. Jenny and her team are straight to the point. No BS, no lying, no giving me the run around for 5 weeks like their competitor did.

In the most recent service visit, I requested for the 22,500 mile service to be completed as this is what was recommended, but the only thing I received was an oil change and the DEF top off. Speaking of the DEF top off, I have driven maybe 250 miles and I’m already receiving the notification that my DEF fluid is low. That just tells me that the appropriate amount of DEF fluid was not added to my tank. Also, on the previous visit prior to this one, I had to have my overhead console repaired as it was separating from the headboard. Once again, my overhead console is separated from the headboard and I can hear either loose hardware or broken pieces rattling in the overhead console. Another issue is the fact that my dash now is constantly rattling near the windshield and can be heard through the air vents. Needless to say I have been very unsatisfied with my last two visits to Van’s Service Department, and I would like to discuss resolutions for these issues before I take my business elsewhere.

Excellent salesman Colby Pulsifer, helped smooth the transaction while allowing me one time to decide on color with. But just as good id the Sales Manager, who was easy to deal with to put in my GM supplier discount (Honeywell) and GM card savings of $4023. Unlike another dealer that made things very difficult playing a shell game. That is why I left without the deal and went to Van .....Thanks for honest smooth no BS transaction.

I love my brand new 2020 Chevy Sonic!

My service manager Ben was awesome. He kept me updated throughout and had my vehicle done when he said.

Your staff-Jordan, Jennifer and Tristan, went beyond efficiency to ensure a pleasant experience. Will return to Van Buick when it is time for a upgrade. Thank You, Dr Gail

Easy scheduling through the MyBuick app, service advisor John Felt was helpful and made the drop off/pick up process very convenient for me.

Service Rep, Ben Hyde, is always on top of everything for me. A great asset for Van.

Called to have my vehicle scheduled to be serviced a had requested a loaner vehicle for the time it would be in the shop four days to be excact, they had informed me that there where no loner vehicles to be lended and that my best bet would be to rent a car. Against my better judgement (believing that this is to be provided to vehicle being serviced still under warranty) I went abroad and rented a vehicle with a total cost of 285.00 for three days of use. upon receiving the car back after it had the work done I checked the coolant levels 3 days later to see if the problem persisted to my surprise the levels of coolant where low again so I consulted with another shop and came to the assumption that maybe they hadnt bled the air or burped the system so I filled it and watched it closely to my eye it looked good for a week but then I started seeing the coolant levels drop again so I am not satisfied with the work or the purchase I have made on the 2019 Chevy Trax I have had nothing but cooling problems from the beginning at 30,000 miles it had to be serviced for this reason and again at 50,000 miles my first experience with the dealership was superb no issues even offer me a loaner after having to haggle with them about it, But all in all it was successful with service and work done.but I am continuing to have these cooling issues and the car is still in the 50,000 mile range and continues to have issues after being serviced. Not A satisfied customer and I dont think Ill be recommending them to anyone and I will continue to tell others of the negative experience I have endured while working with Scottsdale Van Chevrolet.

Ivonne made the difference in making the deal. After being in different locations and being viewed as a dollar sign only it made life easy when she approached us and let us take the reins. Legit told her what I needed and after some minor adjustments I walked out with my truck. Thanks again Ivonne!!

We came in looking for a used vehicle. Sales rep couldnt find the keys to 3 of the 4 and we couldnt locate the vehicle the 4th key belonged to. Not a lot of stock. We ended up with a new Equinox. I have always liked the vehicle since 2014 when we loaded 2 parents, 3 HS softball players, ice chest and all the girls equipment in it.

Service mgr was very personable. the recall/airbag work was done quickly. These guys are great! Would recommend them to all my friends!

Awesome customer service and friendly associates. Everyone we talked to was so friendly and helpful. This was the quickest car buying experience. We had our toddler with us and everyone was so understanding and sped the process up for us. Thank you, I love our new Equinox!

Jason Buis did a great job with customer service. He was polite, friendly and professional. The car was ready earlier than expected.Vans is our go to dealership for many years.

This was my second time purchasing a vehicle from Van Chevrolet/GMC. The sales and finance staff were on point with the needs and expectations I stated. However, I was highly disappointed in the lack of care and effort shown in regards to prepping a car to be sold and put back on the lot. My car was absolutely filthy inside, filled with glitter, dust, and dog hair all over. Not to mention all the pine needles and seeds that were in my trunk and hood areas. The seats have blatantly obvious stains, and dog slobber all over the inside of the back window. It looked just as it did on their site, when it stated, just in. Looks like that was literal, and just put back on the lot to sell without being touched whatsoever. I did notice that the car had some scrapes along the side and back, that I was told would be taken care of. However, I am still waiting to have an answer back as to when they can fix what shouldve been done before selling the car. I was told that their system went out and was hacked and that was why they are delayed... they were also stating that is not something that they normally would do for a used car, which is complete nonsense. On top of a filthy car and near empty gas tank, I probably wont use them again. I was also sold some stupid AZ package that they claim covered tinted windows and paint stuff, which it didnt need, since the car already had tinted windows to begin with, obvious of the dog slobber all over them. This review has nothing to do with sales and customer service issues, but more to do with service and reconditioning of the cars that come and go from their lot. I shouldve never been sent off the lot in a dirty, undetailed car with no gas, with prior damage that shouldve been taken care of from the get go. I am still waiting to get my car in to get the scrapes out, detailed and waiting as well, on the clear protective film for the front-end, that the company across the street from the dealer is supposed to take care of. 🙄

Service Advisors are always GREAT at Vann.I always take my car there.Highly Recommend.

Three years ago my Pontiac vibe required some very minor work. I took it to the van based on a recommendation from a friend. The treatment that I received from the service manager made me think that he had confused me with a fleet buyer or some other major customer. I was provided with a beautiful loan vehicle and literally overwhelmed with courtesy. I am literally looking forward to bringing my car in for a recall notice that I received from General motors and will also have some nonessential work done. Van is not my closest GM dealer yet I can guarantee That my next vehicle will be purchased at Van. Sincerely, John Schultz

Adam does a great job. excellent communication and updates during our visit. Its also very welcoming to see the service manager (i think his name is Tim) as you pull up thanking you for trusting his team with your vehicle.

After my previous review I was directed to call Anna or Becky. I left a message on Saturday, its Thursday and I have not received a call back.Cool.

I began my vehicle purchase online through Click Sign & Drive. The sales professional Ahmed Al-Khafaji was attentive and friendly. I applaud Ahmed’s hard work in dealing with my negotiations.

Worst experience. I wouldnt recommend them at all.I purchased a vehicle from them and it was a nightmare. They called me to pick up the vehicle. I waited two hours for them to finally acknowledge my presence only to have them hand me a key and tell me they didnt have the vehicle detailed, fueled, and the other key was checked out. I had to come back for both of those. A few days later they did the detailing, but said they lost the key. A week later they finally were able to schedule an appointment for a new key. They apologized of course and said theyd take care of me, not sure what that was supposed to mean because nothing. In addition, I have not received any of my paperwork after a month! They have given me every excuse including the scanner was broken.

Wonderful service good people they know their stuff

Very good, my sales rep Dave Seiffer was very knowledgeable, professional and made the process very easy. I would highly recommend Dave and Van Chevy

What a joke. Set up appointment to see a Denali, drive 45 minutes to get there and they sold it just as Im walking in. You can not do business like this. Then they try to sell me something I do not want. Have me wait for nothing. Van needs to be honest with customers. In my opinion this is very dishonest way to treat customers. Save yourself a waste of time go somewhere else. VERY DISHONEST!!!!!

Jacob was awesome, I came in for my first oil change/tire rotation on my leased equinox and he went over everything with me. He was very professional, and apologetic that it took some time. I had it done on a Saturday and I understand that Saturday’s are busy.

Our experience was great! Gerardo made sure to show us many different options for trucks and made sure I was satisfied with my purchase. I would definitely come back to this dealership!

Had an appointment to get the oil changed on my car, the job was simple however in my experience the way simple jobs are handled is a pretty good indicator of how bigger jobs are handled. John Morris made sure everything was as it should be and took time to make sure I was satisfied even though it was not a very big ticket for him.