Stopped today to switch providers. The Rep Valencia was AWESOME! Great customer service, especially considering it was busy and she was the only worker there. Outstanding patience, thorough explanation and service. That young lady deserves a raise! I hope everyone waiting was good to her. Please remember most places are short staffed, have patience and be kind to the ones taking care of you

Joe and Noah are the best ! I went in one night after work to change over my Sprint SIM card, I showed up about 5:40 (the store closes at 6). I felt bad but figured it wouldn’t be a super big deal, just switching SIM cards shouldnt take that long. Turns out Joe had to call and get something with my account figured out before doing it so we had to sit on hold for some time. What was supposed to be a quick and easy fix turned into almost an hour on hold resulting in Joe and Noah having to work a longer day. But both gentlemen were super cool about it. They’re so friendly and I would definitely come back in to see them! Thank you Joe and Noah !

Great store. Alana was so helpful. Welcome back to TMobile.

Sold me a defective device and refused to honor their buyers remorse policy when trying to replace the defective device.T-Mobile as a whole is fine, but I can’t recommend this location given the service I received from their manager.Don’t worry though. He’ll throw his experience and how many stores he has in your face as a reason for why he won’t help you. 😉

I can say that employees at this location are rude period. Went in to pay my bill .employee Valencia was kn her phone could barely grunt I tried to make small talk and greet her even though I was the customer you would have thought msby she might have been nice to me I would not go here unless it was close to my house makes the customer feel unwanted and she is not the only one doing it hey you guys dont own the store you just work thete

The manager is a horrible human being. She is rude and an obnoxious person. 2 times I had to report her to customer service and I prefer to have her fired at the stow location. Howe Rd has better services and treats their customers better than this store.

MARIA,youre amazing 👏 ❤ you did what my original rep from the streetsboro store,nor the rep online could do in less than 10 minutes. You absolutely turned what was an annoying situation into a tolerable and quite pleasant experience. Thanks for all your help! If you all are ever in the stow/kent area,I recommend asking for Maria!

Great experience and very helpful group of guys! Thank you Alonzo, Chris and Ben. Lucky for us it was not a busy time and we had the help from all of them. We had several issues that needed to be addressed and each one was handled. Thank you for your time and most of all the great customer service from each one of you.

The customer service is very rude. I asked about if my phone has the contact less option and the guy was very rude and acted like he didnt want to help.

Fantastic service. Knowledgeable, friendly, helpful. Thank you, Alonzo!

Absolutely terrible customer service. When I walked into the store, no one even looked at me or said hello. Both the man and woman working this evening (10/19 around 5pm) were helping customers. The man was helping two customers, neither of which was wearing a mask, and his mask was below his nose....most likely because it made it easier for him to yell all of the information he was providing to the customers and what I am guessing was customer/employee support--he was also on the phone. Secondly, the woman was so dismissive...she finally said something to me after I was standing there for 5-10 minutes...Do you have a question? Uuuuummmmmmmmm, really??? Do I have a question??? No, Im standing in your store seeing shelter from the zombie apocalypse. How about Hi! Ill be with you in a minute. Or Hi! Welcome to Sprint, what brings you in today? Nope...she was as rude to me as the customer with whom she was currently working. She acted as though the current customer and I were bothering her by coming into the store.....I mean, how dare we patron her store!!??

Chris Harris is the best. He was very helpful, answered all my questions and pointed me in the correct direction! If you have any questions talk to Chris!!

The T-Mobile in Stow helped me out setting up my new phone and transferring all my data. Would definitely recommend going to this store. Excellent customer service!!

Kourtney was very helpful and got my situation handled fast. Thank you!

Gave me a great deal on the Galaxy S20 FE. Absolutely awesome customer service, I spoke with Joe and he helped me lower my bill and get new phones.

I usually go to only Corporate stores but was told by customer service this location is now corporate owned. So I went in for a new phone there was a new guy in training that greeted me. He struggled a bit but he kept pushing the entire time and there was a woman guiding him through the process she was very helpful towards him while helping me too. I will definitely drive the 30 minutes to this location over my location local to me.

Recently at this Tmobile store. New manager Alonzo was great. Much better experience and got a great deal on my upgrade! Thank you.

This location is a disgrace to the Tmobile name. Employees are uneducated, and didnt have very good people skills.

Will never go into this tmobile store again! Very disappointed with the woman that had to help us..seemed like that was the last thing she wanted to do...wasnt to friendly..very unprofessional..no hello when we come in and no thank you and goodbye when we left..had to spend an hr with this girl waiting to get the heck out of there...wont be back

Absolutely terrible customer service. Amidst Covid 19 I went to the store because I was having trouble activating my new phone. I reached out to Sprint customer service and after about a half hour or so on the phone they suggested I go to the store. So I went. Store policy said no more than 2 people in the store and that you must wear a mask. So I did as directed. The lady met me at the door and wouldn’t allow me to come in. Told me to go to sprint.com to fix the problem and gave me no further assistance. The store was a ghost town and I was treated like a burden. I wouldn’t recommend that store to anyone. Sprint is great overall. She was terrible though.

I just now got a SIM card and got my phone activated in less then 10 minutes when I was there! Great attitude and great assistance!

Had such a good experience at this store this weekend. Went in to switch my devices and, as soon as my husband and I walked in, we had an employee greet us and immediately start helping. The employee who took care of us was named Dave L. and he was great! He answered all our questions, did his job quickly & efficiently but still took the time to make conversation with us. We were in and out within 30 minutes and had no issues.We found our new favorite sprint store... Great job, guys!

Easy. We only went in to do a little homework and get some ideas about switching my account from Verizon to Sprint to join my wife and daughter on their plan. Trevor who helped us was great. He took the time to answer all of our questions and inform us of how the process would work. His knowledge gave us the confidence to make the switch that day and he handled the process for us and it went seamlessly. Now we are all on the same plan. Trevor and the staff at your Kent Rd. Stow location are getting it right.

My daughter was just treated deplorably by the woman behind the counter. We just switched our account to Sprint 4 days ago and she was there to add her line. She wasn’t added as an authorized user (an oversight on our part which is being fixed) but the woman actually ROLLED HER EYES at my daughter. Naturally my daughter doesn’t want to go back to this store.SHAME on you guys.

This is the best sprint store. The guys that work here are so kind. They helped me get new phones. They were made sure I understood everything. And how to get everything transfered.

My experience with the staff at this store has been absolutely horrible. The staff will seem friendly, but dont be fooled. They can sell you things, but they are utterly incompetent when it comes to actually meeting your needs as a customer or servicing the sale. We were outright lied to with regard to the amount of our monthly bill even though we gave the rep a monthly amount that we didnt want to exceed. When we asked the rep to confirm what the regular monthly charge would be the rep told us he would follow up the next day and proceeded to take the next day off with no follow up. We went to switch a line to a different phone and the staff were so incompetent that it took over an hour and a half to make the switch and an additional line was erroneously added to our account in the process. We spoke with the manager about our concerns and he did follow up with the sales rep, but then proceeded to be completely unhelpful with regard to our concerns. We went to return two tablets that had originally been added to our account under the guise of being within our monthly budget even though they werent and the manager refused to do so because we didnt retain the original boxes. We were told by the manager that there was absolutely no way to process the returns without the boxes which we also found to be untrue when we called customer service ourselves while we were still in the store. The manager made no effort to call customer service on our behalf to try to rectify the situation. Its really disheartening that we even had to call customer service ourselves despite the fact that we were already supposed to be in a place where people could directly help us. Do yourself and/or your family a favor and avoid this store like the plague!!! Find somewhere else to take your business because youll only experience disappointment, incompetence, and a complete lack of regard for truly meeting your needs as a customer here!!!

Nice location and good sales peopleMuch better than the other kent area sprint store. We got an excellent deal on new service and all new phones for a very good price and service plan. Had one small issue with the buy one get one Apple iPhone deal and went back to discuss and they made it all good for us.

My experience at the Stow location was awesome customer service rep TJ was great very knowledgeable, understanding of my issue with both phones. Great customer service the time of service was very proficient. The store manager Mark was great as well he checked to make sure I was treated with great services. I would recommend anyone to come to the stow location very professional and understanding.Thanks Stow- Guys 😀

Had a great experience. There were snacks available for the holidays, which was nice! The sales rep Tj took care of me very well and answered all of my questions promptly and even had me set up with a phone and tablet. It was an overall great customer experience. Thank you Stow Sprint!

Friendly and helpful service! I got to this location a little early before they opened and Trevor was nice enough to talk to me before they opened. This meant a lot because I had a few questions about my policy and only had a short amount of time. I ended up upgrading 3 phones and adding a line of service. At this point there were 3 associates helping me and my family expedite this process to make it as quick and simple as possible. The best part was right before we were leaving he knew it was my little guys first phone and gave him his extra case. What other cell phone place has ever done something as nice as that??? If you are switching to sprint or currently have sprint this is where you want to go! The level of service far exceed my expectations, thank you Trevor and of course the rest of the staff for a great experience. Btw I dont normally write reviews but this deserves to be mentioned.

This location has reopened under new ownership! A majority of the staff was retained! The store has had a complete remodel and is fully stocked with a diverse selection of accessories and Mobile Devices!

Love your store!! Have never had a bad experience, everyone is always so helpful and happy!! I worked with Eddie Testa today, and he was such a joy!! He not only handled all of our issues, but did so with an amazing personality!! We laughed the whole time!! Will highly recommend to others!!

This Sprint store was owned my mobile now inc. who due to horrible management and up is now out of business due to shady business practices! They employees were cool depending on which one you got and they had less pull than official sprint stores

Awesome customer service! Eddie was super helpful. All the staff were great... friendly! I would highly recommend this store to everyone!

Good store, nice people. Everyone helped to answer any question I had. Glad to have my iPhone 7+

Love the store . Workers are amazing. The Manager Deron will sit there with you for hours and help you with any issue or question you may have

I stopped into this sprint location late last week in desperation. Prior to my visit I had spent hours on the phone with customer service reguarding an upgrade.Eddie stepped in and offered me help. He went above and beyond to make sure I understood what was going on with my bill, my upgrade, and everything in between. On top of that, the entire staff engaged in conversation with me and made the entire process an enjoyable one.I will 100% recommend this location to my peers and colleagues.

Excellent customer service!!! Thank you

This location is by far my favorite. Never leave unhappy. The staff is always so helpful and cheerful. Trevor and Markell have always been fantastic! Will be sending all my friends here.

The staff here is nice, but Sprint didnt work out for me. My bill kept going up and the customer service line didnt speak english and kept trying to sell me phones and services that i didnt want.

Too Costly For What They Offer

Being at this store has been the greatest experience ive ever had at a phone store. Eddie Testa was the best sales rep and helped me with all of my problems. I would recommend this store to everyone. And i would recommend Eddie as a person and a sales rep to any higher job he ever takes. He has great potential in his future and a great personality, Perfect for a sales position, for customer service or any job that has to deal with face to face customer experience.

Trevor was super helpful in getting me a new phone and even helped me when I came back in the next day because I was having problems syncing my phone. Everyone was extremely helpful and friendly

TJ was awesome and made my visit as enjoyable as possible, as did the rest of the staff! He was extremely helpful and helped me find exactly what I needed.

I went to this location yesterday with the intention of signing up for an account and getting a new phone. The employee (Maxwell I believe) seemed to be so helpful. Boy was I wrong. He started writing numbers down on a paper and gave me the amount for my monthly bill for two phones. He told me that Hulu, Amazon Prime, and Tidal would be included with my service. He never told me about other plans, or gave me any other options. When ready to finish up, he told me my down payment would be $1225 for two phones, so $612 per phone. I left without signing up.As soon as I got into my car, I went to Sprint.com to sign up through that. For the same phone my down payment was $375 so $240 some dollars less than what Maxwell told me. Then when looking at service plans, I noticed that Hulu, Amazon Prime, and Tidal were all extra add ons. Maxwell had me signed up for the most expensive plan and paying for add ons that I didnt need or ask for.Be very cautious if going to this location. Know your facts about service plans before going in and maybe run your information through sprint.com beforehand. Im so glad that I left the store without a phone, I would have been out of a lot of money. Im disgusted with how I was treated.

Very friendly and helpful staff. Was willing to work with us for what we needed

Sales associate did not really know what she was doing

Went in to upgrade my phones and the sales representative kept saying they didnt have any deals. She looked bored and couldn’t care less. I had been a sprint customer for over 10 years. I left and switched over to Verizon. Switched all of my 5 family members with me.

I came in this weekend to upgrade my phone and was greeted by everyone in the store. The associate who helped me, TJ was very friendly and knowledgeable about my service plan and new phone. While the upgrade did take a lot longer than I had expected the associates offered several refreshments and were really apologetic about it. TJ even applied a screen protector and case to my new phone for me! I will defiantly be coming back to this location again! Thank you!!

The staff are great, they have great customer service. Ive never had an issue with them and I always enjoy the laughter in the store.

Easily the best sprint store I have been to. All of the people here were very helpful, and friendly.

Great service very helpful helped transfer my pictures and contacts which took a whole hour they patiently waited with me while it downloaded very polite

Trevor the whole team did a superior job Im very pleased with the service they provided its the best place to go.

Guys are very helpful. Nice

Liars and crooks. Every sprint store Ive been to in the area warns not to go to the Stow store or has heard the rumors. Be warned.

Needed a new phone they were very helpful

Aylssa Broemsen was out standing yesterday, thanks for taking the time to add my YRC company discount in the system, and fixing my speak text in my phone.. It was truly appreciated..

Guys here really took their time to make sure my experience was top notch!! Each of them really knew their products and services.

I always have a good experience with these guys! Go see them!

I give this rating of two stars because I purchased two Samsung phones last year in the fall. I was told it was the bogo free deal. But I was and still is being charge for the second phone. The manager of the store has told me many times he was going to correct the situation, then I was told I would get a sprint gift card for $500. I never recieved it. I have left messages at the store. I have also talk to the manager on ohi e and in person and still he continue to lie to me about the gift card. Since he stated the gift card was becuz when I purchased the phones the deal was actually over. Even tho for months after I was told I was just waiting for them to adjust my bill. Long story short, I continue to be lied to by store manager at Stow, Ohio and now he does not return my calls. I am still trying to fix the situation. Im thinking maybe calling corporate headquarters and the news

We were shopping for a new phone provider and after a horrible experience at T-Mobile next door, it was late and we were just ready to go home, but my husband said lets just go check out Sprint. We walked in at 7:30 not realizing they closed at 8:00! We walked in and it was obvious the two salesmen were ready to go our guy immediately saw us coming in and sprinted to the back to take his coat off and came running back out and asked how he could help us!! We said Im sorry are you closing, he said seriously no worries how can I help you! We told him we wer looking to get out of our current plan with Verizon and switch but were shopping around and asked if he could help us!! He was the most knowledgeable sale rep weve ever experienced.. without even looking at a computer he started spitting numbers at us and after we offered to come back he invited us to his station and started imputing our info so he could show us exactly what we would be getting into if we decided to go with sprint.. needless to say its 9:00 and were walking out with brand new phones, a great plan, a bill were very happy with (50$) cheaper then Verizon and I seriously do not think any of this would have happened without Markell!! He got us cases, glass protectors, new I phone 7 plus s!! Were thrilled!! He sat with us for an hour and a half, and all while helping entertain our crazy 17 month old daughter who was running around laughing and playing the whole time. Also the other sales rep (TJ) came over and helped out towards the end, he also stayed the whole time even though it was 1 hour past close, he offered my daughter snacks and a drink from his own personal lunch, and he was also just such a nice guy, helped activate and trade in our old devices!! Im telling you 100% we would not be sprint customers if it werent for these guys.. if your already a sprint customer or if your looking to switch seriously go to the stow store and see Markell and TJ, but especially Markell!! Ive never experienced customer service like it!! Im in the customer service industry and Im telling you he is amazing!! We have a sprint literally on the corner by our house and we will be driving the extra 20 mins to see him if we ever need anything again!!Thank you guys!! SERIOUSLY!!

I AM SOOOOOOOOO FRIKKEN HAPPY OMG EYE LOVE THIS VERY PROFSSIONAL AND PATIENT CREW IN THIS STORE, ITS NOT BEEN AN ENTIRE YEAR AND THOUGH ITS NO A HOP SKIP AND A JUMP TO GET HERE BUT NO MATTER EVERY TRIP THE WALK IS WELL WORTH IT. NO NEED FOR THE RETORHICAL CUSTOMER REPEAT SERVICE LIKE NAHH JUST GET YOR BOTTOM ON INTO THIS STOW LOCATION, AS MUCH AS PEOPLE SAY MY ATTITIDE IS TERRIBLE NONODY WILL GET TO HELP YOU BECAUSE THEYLL AUTOMATICALLY BE TURNED OFF WELLLLLLLLL PSSSSSSST IM TURNED ON B4 MY CASH WAS TENDERED HAAAAAAAAA SUCKKKK IT ALL THE HATERS OF MY WAY IF ITS UNDERSIREABLE, ITS GOT A REASON AND NOT ONE OF THESE THREE GENTLEMEN KYLE, MARKELL, EDDIE, AARON OR NATHAN NOT ONE OF THEM.GAVE ME ANY EVIL EYES THEY ARE GENUNIELY SOME REAL STAND UP GUYS AND THEY GONA KEEP ME SPRINTING 💜💜💜💜💜💜☝☝☝😘😍 GREAT DAY TO YOU SWEETHEARTD

The 2 guys were great, joe and Aaron. They couldnt have helped any more.

Its 1020am and they open at 1 .No one here.Really?

This place is abysmal and has given me nothing but headaches and problems. We signed up over 4 months ago and over this time period I havent had a consistent billing cycle where something wasnt screwed up by these guys. We somehow went from a 4gb plan to 40gb plan without being told or asked, then assured it was impossible because that plan isnt even offered anymore until we brought the bill in to show them. It took 2 weeks for them to correct it which consisted of paying the massive charges and then getting credited which again wasnt even done correctly. On top of the billing issues, we also signed up when they had a contract buyout which still hasnt been received. I have gone to this store and talked with almost every employee there about 2 times a week trying to get this sorted out. All Ive gotten was some garbage about Having to email their boss, well call you in a day or two and give you an update I havent gotten a single call from a single employee, I have no idea whats going on and its the same garbage every time I go in.If theres anything I can say about this place its dont even bother going in. I dont know a single person who is willing to try Sprint now because of the terrible service Ive received and I honestly completely regret switching to Sprint myself. Save yourself the headache and hassle and just keep going until you find a different place.

Does not even deserve a star. A worker almost screwed my plan up so he could get a new phone for a discounted price. I will NEVER go back to this store as long as he works there. They also give out a random date of when your phone will be here and then the phone doesnt come for 2 months later!

After 12 years of service, my boyfriend still couldnt get a good deal. He switched

Excellent service, staff was extremely helpful and friendly. Special shout out to Amrit, Devin and Aaron.

Always helpful and understanding!

Best Staff ever, I switched from Verizon and never had better customer service before. Store Manager Rj went above and beyond to help us out. A+++

Horrible store horrible service lies to there customer over all been treated better at metro pcs

This location is never open when it is supposed to be. And when they are they give you the run around.

Totally screwed me over. The store is horrible.

Its not a Sprint corporate store, but you will get the BEST service here. Been to all the others in the area and these are the only guys who get it right, every time.

Very good and full of information

Jake is one amazing worker

Rude, unprofessional, didnt have one Sim card and kept making me go to different stores. Left sprint. Horrible customer service

Great customer service

Terrible place to get a phone from cuz they lie to you and their service sucks

Customer service was quite a bit below average.

Great store

No helpful whatsoever

Good