Jose and Konstantin in the Audi Care service department deserve 10 stars. I cannot believe how awesome the treat me every time i have the pleasure of coming for my cars routine service. Its like seeing a fun family member when I walk in the door and I want to hug them all. All of these people really listen to the customer, have skills, and make things right. This time i REALLY threw them for a loop where Konstantin actually had to come pick me up b/c i goofed and I am so grateful for the over the top assistance. Im not only impressed with their business acumen but also their big hearts and problem solving on the fly. I also mentioned some small front apron scuff and they had that replaced while my car was there for an oil change anyways. No separate trip, no up charge. I am so thankful to Soli Rizk for selling me such a great car, and Joseph Jay for selling us our other car. We are a Audi Tysons Family for Life! Thank you! Elizabeth Kovalak

Great experience and service thanks to Lesly. She was so friendly and helpful. Highly recommended and I’ll be back for sure !!!

I have an electric audi car that broke down twice in the span of 3 months. The first time they got it repaired it came back and within few weeks it broke down again!!! The car is an etron 2021!Now it has been 19 days getting repaired and J called twice to ask about the status of the car yet Audi’s service agent didn’t pick up!They gave us the worst loaner car! The top left wheel flattened within a two hour car notice - we then put it the spare and it also became flattened. THIS IS THE WORST CAR COMPANY YOU CAN POSSIBLY DEAL WITH!!

Staff including primary representative and mechanic of record were fantastic. Amazing attention to detail, customer service and in depth explanation of issues and repairs. The following review is reserved strictly for what I anticipate to be an institutional practice and or structural incentive for their staff. I was quoted $2,400 to replace left and right engine mounts on a 2014 Audi A7 with under 50k miles. This is an extremely simple service that shouldn’t cost more than $650-$700 at the high end.I love my audi but this takes gouging to a new level. I won’t get into the other numerous $200+ Nickel and dimes because you likely already get the gist.If you’re a nova soccer mom replacing your patio furniture the second time this year this is the place for you. Convenient, fast, clean, smooth and expensive as hell. Not a good value but I should have known that going into it.I forgot to mention... this was after committing to pay $900 up front for the extended service warranty in the process of telling them specifically what major work needed to be performed.*edit: changed from 2 to 3 stars because the people were really professional and communication was solid. Really just an issue of value.

Very unprofessional used car sales people. Not to mention careless.Was interested in buying a car for sale and was told they don’t have anyone to help us and to come back tomorrow. Also saw a few cars that were damaged by the staff who parks cars on their lot.

Audi of Tyson’s genuinely shows they are trying to keep you safe. They disinfect with professional aerosol equipment both your car and the loaner car you receive. They are quick and efficient getting you in and out of the dealship. Your service associate is a one stop shop - they check you in, give you a loaner, and check you out when your service is complete.I took all of this for granted until I took my wife’s BMW in for service at the dealer and sawNone of the care or efficiently that Audi of Tyson’s effortlessly provides.

Asked if I could have the service records from the prior owner of my car and they sent them over. Really helps me to keep good records of my new to me car. (They blocked prior owners name as they should for privacy reasons)

The advisor (I wish I could remember his name) was very knowledgeable, helpful and attentive. Service was quick.

Arthur was great, attentive; 5 stars for him. Smooth, fast experience. Technology for processing was impressive, but rushed. Would go there again, or recommend to others.

We have always had exceptional experience at this shop for the last 6 years. Everyone has been fantastic but Ali K and Jose Sanchez-Calvillo were our personal favorites. We have been in every 10,000 miles for service and it has always been a smooth process. We have sinced moved to the Boston area and there is no comparison between Audi Tysons service and the 3 top service dealerships here. I genuinely question if I should make the drive down to get service each time😬. Very happy customer thank you for your dedication to our vehicles over the years!

My first time writing a review, just ask for Mr. Geroge, god bless

I was here on October 9th for a seat belt indicator and audible warning sign that kept coming on while driving despite the seat belt being properly secured. The staff here first told me I wasnt able to get a loaner, that I had to get an Uber to get home, charged me for the diagnostics and fee to fix the issue but it came right back after one month. Im back here again today. The staff here is extremely rude, unprofessional and have a chip on their shoulders, like we, the customers owe them something. This has been my experience with Alexsander and Denys. Management needs to step in and do something

I have been a customer of Audi Tysons corner Service Center for 2 years and a half now. I must say it is so far the best customer service I ever received. The stuff is very courteous, professional and polite. Special thanks to Russ Singatullin, every time he has a smile and nice words to say. He knows the vehicle, its past service history and always follows up the past issues. The Service center is very clean, they have a snack center, big screen TV and a cappuccino coffee machine. I wanted to thank all of Audi Tysons Corner Service Center staff for the great job they are doing. Thank you!!!

I was told that the service department was unable to reset my inspection reminder after I declined the 20,000 mile recommended service and only asked for an oil change. They claim that this is Audi USA policy, but I have never had this issue in the past with previous dealerships. I will be going to another service center, which is a shame because I live a 1/4 mile from this location. I have had good service in the past with other Audi Service Centers. This service manager did not seem accommodating or understanding.

I was attended by Alex and Russ. Both were great to work with, explained everything in detail and deliver the car in perfect condition and time. I have always received great service in Audi Tysons, highly recommended.

I have been an Audi owner for the past 3 years and this dealerships Service Center has exceeded my expectations. My Service manager, Ali Kashani is always professional and goes above and beyond to make sure all your concerns are addressed. Highly recommended!

Customer service was horrible, especially the service manager Jose Sanchez.

2 years ago I bought my first special/fancy car. I was incredibly excited, and the Audi Tysons sales department was great throughout the process. They didnt push me, or try to upsell me. I paid for additional audicare and was traveling every week for work. The thought was that I would have a great car, with no overhead/no headaches whenever home, but boy was I wrong.However, within a few months I began to see issues with the navigation + computer. Issues such as - the adaptive cruise control would just stop - with nothing in front of me. The service staff acted like I was making it up and refused look at logs within the machine - even when I gave them time/date stamps for when the issue happened. They said that they needed video/picture evidence. Yes, video/picture evidence moving at highway speeds of the machine malfunctioning...I eventually got the video/picture evidence, and they did nothing. I asked them repeated to replace the computer, as it seemed to be the root of all my issues. They refused, identified a seat cover as the issue - and then wanted me to leave the car for 6 weeks with them (leaving me without a vehicle).One week the car was in the shop, I was working on the west coast - in all day conferences. I asked the service rep REPEATEDLY to email, not call. Did he oblige? Of course not, I kept getting calls and voicemails, and never receiving a response. I asked the rep to escalate this situation to his manager...he promised a manager would call within 3 days, did one call? Of course not. I had to go to the SALES manager to even get a single iota of traction. This is all on a $65,000 car. The navigation/computation system has degenerated. It (while connected to the internet and with full auto-update capabilities) provides quite possibly the LEAST efficient route. On a trip that Google Maps estimates ~40 minutes, it will routinely provide a route that would take 1 hour. I have had them look at it repeatedly, I have reset it every way that I can, to no avail. That car is amazing to drive, and an beautiful machine. But I will NEVER buy another Audi because of how poorly they handled this issue. If you buy an Audi from Tysons, take it somewhere else for service.The icing on the cake? I took it in this morning, and asked the rep to SEND AN EMAIL, with updates. Of course - I received a voice call, with a message, and no one picked up when I called back.

Very good experience with this dealership. Fair and quick with my purchase of a used Toyota Camry. Constantine and Carlo were excellent in dealing with me.

Impeccable customer service as always.

I give ONE star to Service manager, Jose Calvillo, ( former miscalled Ali I apology) at Audi tysons corner. I have a new expensive tire installed with a “line” on the surface and he told me this is a perfect tire. I caught it before leave. I say “ line” because he refused to say cut line :). It has a 1 or 2 mm deep cut you can tell from the photo I took. I am not sure if inside was damaged or not. What makes me feel bad is his attitude to me. He didn’t express any sorry to me, instead he said it is a perfect tire:). Tell me what you think if there is a scratch “line” on your new iPhone Xs. Viewer comments are welcome. Tell me if I’m wrong. Don’t book reservation with Ali. Other employees are very nice. I hope board of director can see this and Improve their customer service experience.Updated 06/01/2019. I see a bubble on this bad tire now. Just several months. And talk to Jose, he is not responsible and still claim it’s not this mistake. I don’t like his work at time of installation. I will pursue right from higher manger and legal authority.

Good job thank you

Good experience

Update: General Manager reached out to me and resolve this issue.-------------------------------------------------

Lousy website, had to end up calling to make a service appointment

Great service