Overall decent. The guy at the front always has an attitude. Looks like he wakes up on the wrong side of the bed every morning. Best part about them is when I get my inspection or emmision they drive me to work and back which isnt far. Thats why I gave a 5 star.
The team is highly knowledgeable, extremely professional and provide amazing customer service! Huk is the best - he provides accurate estimates and explains the why behind any recommended services. Also, they truly listen to their customers. I mentioned that I have a tight schedule and they were able to take care of all of my Audis needs, plus an inspection the same day while staying under the estimated amount! 100% Satisfied Customer!
Ive been going to Eurasian for 25 years. Owner Mark Neely and service manager Eddie Pierce are superb. This shop has done everything for me from pre-purchase inspections (leading in one case to a very definite non-purchase [thank you Eddie!]) to a complete engine replacement in an old BMW, done under budget and in quick enough time for me to go on vacation. The mechanics and technicians are excellent, but I think the big draw for me is excellent customer service -- great communication, no pushing for unnecessary repairs just to make a buck, and excellent follow-up. Eurasian gets 5 stars from me.
Great staff and service. Nice jazz and coffee at the waiting area! Shuttle service to and from nearby metro. Night drop service available.
They serviced my vehicle right on time, patiently answered my questions, and clearly explained the state of my cars maintenance needs and options.
My first visit and it went very well. Everything was taken care of on time--I was happy with their service and will go back again.
Great People. Great Service. Been dealing with Eurasian for many years, many many years and not once did I ever have any issues. As matter of fact they solved issues that dealers for sure would have charged maybe 5 times as much. I really feel taken care of every I go. But most importantly, I feel like my car(s) is reliable after any visit for sure. I would highly recommend them to any car owner, more than the dealers for sure!
Ive been going to Eurasion for a few years now and the service has been nothing but top notch. My first intro was an inspection which shocked me when they decided to waive the fee as a courtesy.Ever since then Ive been going there when my BMW needed some work done. Eddie is always around and incredibly helpful to make sure Im taken care of. He goes ABOVE and BEYOND to help out every time.Ive never had a bad experience here and would highly recommend taking your car to this shop. If you value quality customer service, workmanship, and experience, this should be your go-to mechanic.
They can not give a quote or a ball park without seeing a vehicle in person. Understandable but disappointing policy. Not professional and rude from the beginning.
Great 1st visit, will go back!
These guys know European cars. They have the high dollar scanners and understand the complex interactions among parts.
These guys are amazing! Gonna keep going coming back!
Solid, trustworthy mechanics that give it to you straight.
Mike and the mechanics (music pun) do a fantastic job keeping your car running. They maintain a clean shop, are respectful, and really put the time and effort into each customer. In the time I was there, they had 3 customers come through who they knew by name and also started up conversations by asking them about their family and how things are going. It’s that extra care and personal touch that set this auto shop above the rest. If you need work done on your car, don’t hesitate to reach out!
Helped me out when I most needed it. Quick and honest. Prices on parts are Very competitive. Thanks guys!!!
I was charged $60 to mount and balance a single tire when I got a flat. That is outrageous compared to NTB, who charged $28 to mount 4 tires.
Love Eurasian. Trustworthy, quick, and great at what they do. Worth every cent.
Overpriced labor, fixes what you needs but brakes other stuff so that you can return ASAP. Eddie thinks everything is funny and he’s inappropriate. if you have a foreign you’ll save money at the ACTUAL dealership. No cameras on property which isn’t safe because they leave your cars outside and right in front of their shop is a bus stop! After closing my car was damaged and blamed on me the only thing that saved me was pictures that I took before arriving. Wouldn’t recommend at all! No need to reply to this bad review I said what I said. If I could leave 0 stars I would.
I serviced my M4 at Eurasian and they were top notch from start to finish. Awesome customer service - Eddie was great to work with. I appreciated how he stayed on top of everything and kept me updated throughout. True pros.
This was my first time visiting this place and to say I was impressed would be an understatement. The wait time was the shortest I have ever encountered at anytime or anywhere. Staff is awesome and they make you feel appreciated. If you need anything done on your vehicle, give these guys a chance and you will be singing their praises the same way I am currently doing.I had a very wholesome conversation with an older gentleman who happened to be waiting for his vehicle as well as an added bonus. For the first time in my life, I wish the wait time for car was a bit longer. How many times do people take their vehicles to service centers and come out with positive stories. I cant think of taking my vehicle anywhere else after this experience. You got my business as long as I live in McLean.Thank you Eddie Pierce. You are awesome!!
My husband and I brought our 2018 Infiniti QX80 in for some general maintenance and review for a very, long car road trip (If it werent for COVID, we wouldve flown!) after a recommendation from some good friends. Family friends have been using Eurasians services for 5 or 6 years for all of their cars. We were very happy & impressed w/ the experience. The service people were extremely kind & knowledgeable. My husband, a car enthusiast, was impressed with them. We were a bit crunched on time before our trip, and they were on time conscious and told us that the service would take 3 hours, since they had a car or two ahead of us. After about 2.5 hours, they called us, and we came back to grab the car. Really appreciated them being considerate of our time, reasonable prices, and their service. Lastly, the place is well kept and clean. Think we have found our new service shop.
Huk is amazing! Whenever I bring in my fathers car he always takes care of us! He always does what he promises and the whole shop is always professional!
I’m loyal to Eurasian. Outstanding vehicle service and exemplary customer service.They took well care of me prior to moving away. Now that I’m back, I will continue to have them working on my vehicle.
Eurasian is the best in the business. This is the only team who touches my E90 BMW. They take time to advise on upcoming maintenance. Honest, skilled. I highly recommend them.
I have taken a variety of vehicles to the Eurasian Service Center ranging from a 1964 Morgan to my daily car, a 1985 Mercedes Benz 300 SD. The service on all of these cars has been tremendous, and their ability to diagnose and pursue the problem until fixed is superb. They are also extremely responsive and recognize that if a car is your daily car it needs to be fixed as quickly as possible. Their competency ranges from the most modern and sophisticated vehicles to the old and unusual. I find this to be a unique capability for I have not met another garage which is not intimidated by the very old or the very sophisticated. Whatever your car, whatever your problem, I recommend them for their capability, professionalism, and customer service.
Going to Car Shops for a female (in my experience) is not a whole lot of fun, but the Team at Eurasian Service is AMAZING!Eddie the Service Manager was super polite and helpful!They were quick to check out my car issues and wonderful about the service.It felt like I was with friends. I never felt like they were taking advantage of me or adding on unnecessary services to my car.Ill defiantly recommend them and go back for more service in the future!
Staff is great!!! Very great service good Prices are decent. I had a nice experience getting my oil change, the radiator replaced and the front brakes repaired all at an amazing price.
Ive been a customer for over a decade now. No other place does service and quality better for your precious vehicle(s). The team is respectful and honest, the staff has been there for years which means great management, and my car loves it there too! I refer everyone I know to Eurasian with confidence. Pricing is excellent also. SO hard to find this kind of quality anywhere. And the waiting room is comfortable with great music...nothing compares!
All the positive reviews written on this site are nothing but truth. I had a detached side-view mirror on the drive side. I took it for an estimate but worried that they would be taking advantage of me being a woman who knows nothing about the car by charging me huge to get it fixed. To my biggest surprise, the gentleman attached it right back for FREE in no time. This is a miracle. Im a returned customer for sure from now on and will recommend all of my friends and colleagues about this honest and wonder auto shop. Highly highly highly recommended.
I highly recommend Eurasian Service Center. They did an amazing job working on my Infiniti. I know nothing about cars and they made me feel really comfortable by taking the time to explain everything to me.I really appreciated the service shuttle they provided as well. I will definitely be back-THANK YOU, Eurasian! 😁
I have been taking every vehicle I have owned since the late 90s to Eurasian Service Center and have found the staff knowledgeable, friendly, trustworthy, and efficient when working on my cars. Not only did they explain to me every single detail of the work involved but they also presented me with realistic options for repairs. I never felt like I was being up-sold and was always treated with the utmost respect. From a basic oil change to replacing a transmission, Eurasian Service Center has made one of the most unpleasant things in life very manageable. I have recommended ESC to friends, family, and co-workers and none have ever come back questioning why.
Unprofessional. Experiments on your vehicle. Boycott this business. ASAP!
It was my first time visiting. Excellent job and customer service. Will be definitely back .
My experience, over ten years, with Eurasian motors has been excellent. Not only is their work of the highest quality at reasonable prices, but their services are performed in the shortest possible time. I have never been delayed, either with walk in service or scheduled appointment service.On a number of occasions Eurasian technicians have been able to identify and correct issues that confounded dealership mechanics. This, in my opinion, is a true indication of competence and quality.
Eddie and the team at Eurasian have taken great care of my familys vehicles over the past 5 years. Eddie provides expert diagnosis, explanation and recommendations. The shops service and repairs are of the highest quality. Oscar ensures that I can conveniently get to/from work. Eddie and the Eurasian team are my trusted partners for auto service.
Best one Ive been to yet!The service was 10/10. Extremely friendly staff and I even got the annual checkup for free even though Im a first time customer!
Always get clear explanations, transparent pricing and excellent work here. And they are great when dealing with lady professionals. Highly recommend this knowledgeable team.
Great service, great prices and great people. If youre looking for a knowledgeable repair shop, this is it. Travel from Fairfax and completely worth it. Highly recommend.
This place is fantastic. Everyone is friendly, knowledgeable, and they will treat you with the greatest degree of fairness and professionalism. Ive been taking our family cars here for years now, and I am proud to give them a strong endorsement.
Truly excellent experience at Eurasian. My dads car was in need of a (very expensive) repair, and of a few places that I went, Eurasian not only gave me a very fair price, but had technicians who know how to service BMWs specifically, and had excellent customer service. I felt like the car was in good hands with them, and that we got a good value in taking our car there. Would definitely bring our car to them again.
Reliable repairs and great service. I dont review a lot of businesses, but its important to have trust and confidence when making sure your vehicles are taken care of properly. I would HIGHLY recommend Eurasian Service Center.
Good quality work at a good price. They covered all the work they needed to do for the repair and provided detailed in explaining the work. Will definitely be returning for future work.
Always very honest and fair. When first using them I got a second opinion and everything they said was factual and more reasonable than the other company. Wont be taking my car to any other Service Center now that Ive found one I can actually trust.
Awesome service team! They are very knowledgeable, honest and priced well.
My family and I have used Eurasian to service at least half-a-dozen cars, both German and Japanese, over more than 10 years. We have been very pleased with their work and demeanor. I have recommended Eurasian to friends and will continue to do so.
The team at Eurasian Service Center is great. Over the years I they have serviced my Audi, BMW, Honda and Mercedes vehicles. Honest, quality service, fair prices, helpful and customer focused.
Great service, very knowledgeable mechanics. Were very helpful in diagnosing a problem we had with our Lexus hybrid when the computer diagnostics werent very clear! Saved us a lot of money vs the dealer service center.
Amazing garage and always great customer service. Ive never had a complain with any of their work. I recommend them!
I have had three different vehicles serviced at Eurasian and my experience has been uniformly excellent. I have had great experiences ever since moving back to the area in 2009. They are not cheap, but they respect your money. They have told me when something could be postponed or suggested that one issue or another on an old car could be ignored or postponed.I like these guys,
When my mechanic closed down shop in the area I had no where to go but found Eurasian Service Center and they have been nothing but super professional, efficient and quick to solve the problem... Huck and Eddie at the front desk are very friendly, organized, and informative..I take my 2012 Mercedes GLK for maintenance and any other issues and they do such a good job of diagnosing the problem, explaining what is wrong and giving me an estimate snd recommendation on what to do ...Price are fair and reasonable- highly recommend this place .- Melanie H.
Eurasian Service Center has serviced my car since 2009 and I cannot recommend them highly enough. As well as knowledgeable, the staff is friendly and helpful ! Scheduling an appointment has never been a problem. Even when driving by in need of urgent care, I have always received prompt and courteous attention and service.It is also a nice touch to have a car wash after each visit, not to mention the possibility of a drop off/pick-up ride while the car is in the shop.
Ive been going to Eurasian Service Center since February. Theyre great! Good personalities and good service. They are really good and thorough. I would recommend them to anybody.
I have been going to them for 12 years taking a series of BMW convertibles, and they always provided the best service. Its great to have a relationship with a great service center you can trust you car to.
Good service / conscientious staff!
Easily the most accommodating service experience Ive had. I mentioned the need for yearly inspections on multiple vehicles; the staff set me up with their first appointment available, and was able to work with the second car immediately afterwards. Im very particular about my cars, but the atmosphere here oozes knowledge and automotive passion. While waiting, staff in the lobby chatted with another customer and myself about performance driving, swapped racing stories, and discussed recommendations for tires. These things they wouldnt necessarily benefit from as a business, but they went the extra mile for the customer experience. On top of that, when a simple bulb needed replacing during a safety inspection, they didnt charge labor or try to nitpick for a few extra bucks. After my appointment, they talked about recommendations for other facilities in the area for things like emissions testing. Ill be back here before I look anywhere else for future needs.
Had a problem with my bimmer and after reading some online reviews decided to give these guys a try. Im really glad I did. They diagnosed the problem and discovered there was a recall on my vehicle for the exact issue. They could have sold me the repair and I would have never known. Hard to find honest people in the auto repair business these days. Great group of guys. Ill definitely be back!
Ive been a customer of Eurasian Service Center since 1998. They are the only shop that I trust to service my vintage Land Rover Defender. Knowledgeable staff, reasonably priced, and high integrity. Hard to find in this market and this industry.
Very overpriced and unreliable service. they seem like they are clueless about real customer service. too many other shops to choose from, take my advise, dont waste your time and effort,, find a dealer they are probably better qualified.
Staff has never oversold me on any service (even advised against some very much unneeded services that were helpfully recommended by local dealships) and the customer service cannot be beat. Definitely one of the best service centers in the area for high-end vehicles.
Extremely friendly staff. Im a first time customer and Im very impressed with their services.
Ive been coming here for 12+ years with two BMWs Ive owned. Ive always had a good experience. People are great, prices are reasonable and the service is excellent.
Fantastic service! I will be going back to them again anytime my car needs service or repair. Eddie and the guys were great.
Ive used Eurasian for 18+ years. After having them repair my cars for a few years I recommended them to extended family & friends for their reliability. Competitors may occasionally have lower prices but cant consistently match the quality of work, attention to detail and flexibility of Eurasians front desk staff and mechanics. They are pretty good telling you what needs to be fixed, what can wait and whats cosmetic. They also have a maintenance system in place that reminds you when routine maintenance (transmission fluid changes, brake pads, etc) may need to occur, which is helpful. With the (Tysons) Spring Hill metro stop less than 3 blocks from their business theyre now a lot more accessible. They vacuum the interior of your car every time they perform a service/repair.
This has to be the friendliest and most honest shop Ive ever taken my cars to. I recommend them to everyone!
I have always been able to rely on Eurasian to give me the best service and fair prices. They are the best in the area.
Really great place, they were friendly and honest about the repairs. Definitely would recommend!
Took my 2004 Tacoma in because I thought I had a power steering leak. These guys had great coffee were genuine and when they found no leak the washed my truck for free. HIGHLY RECOMMENDED!!!!!!!
Eddie and the team at Eurasian Service Center keep my now 14 year old BMW running like new. I highly recommend Eurasian Service Center.
Honest and trustworthy people. As a young, single woman youre always skeptical of going to a new servicer. These guys never tried to upsell me and even helped prioritize the work that absolutely needed to be done based on budget.
Was looking for a quality shop that repairs German cars when I moved to the area (didnt want to go to the stealership to save money). Decided to try Eurasian based on the good reviews. I was okay with the expensive labor at first because I trusted them based on the good reviews, so I fixed my car there 2 or 3 times. The 3rd or 4th visit, however, when they gave me a quote of $600 for a fairly simple repair, I decided to take a second opinion. I found 2 other shops (also quality shops and specialized in repairing German cars) and I decided to try them. One shop said they would charge me $300 ($300 less than Eurasian), and the other one said $325 ($275 less than Eurasian), I chose the latter and I dont regret it. Furthermore, I stopped feeling comfortable going to Eurasian (they reminded me of dealerships except maybe the repair done at a dealership is better). They do have good customer service, couches, coffee, music, and they also wash your car for you and they offer rides but that does not give them the right to overcharge. Thats my experience. Im a student and I can barely pay my bills, I cant afford to overpay.
Eddie, Rob, Frank, Huck and the rest of the staff at Eurasian are the best!I was referred to Eurasian Service Center about 15 years ago by a fellow realtor when I bought my first 7 Series. We always buy pre-owned cars and the first 7 I brought to them had issues and expensive work needed. Eddie recommended I not buy that car. The second I brought was a great car, and received Eurasians hearty endorsement. The same with my last 7.Whenever I take my car in, not only do these gentlemen baby my car, they let me know what will be needed on the next visit and what can wait.They even take my car out on the highway to listen to it so they dont miss anything I might not have noticed.Thanks to these knowledgeable experts at Eurasian, my beautiful cars have lasted far longer than one would expect a pre-owned car to last.I have referred clients and friends to Eurasian with confidence. We would not use any other repair center, and I would not trust my cars with anyone else.L&M T.
Smart, fast mechanics who tell it like it is. Ultimately I did not today my car, but the team have me all the info I needed to make a decision.
Will never EVER use these guys again! After a nightmare day with car dying & multiple towing issues, - finally took a chance, & dragged my vehicle to this place near closing time ...after promised a loaner car and, after much haggling, confusion and arguing from the front desk (common with this guy...so unprofessional!), a seemingly fair price. Ended up being STRANDED alone out in this industrial park bc the j JUNK loaner would. not. start. And no answer, no way to reach anyone to tell them theyd left a bum car (about 30th yrs old). Felt my safety actually in jeopardy. Had used them just once before, and theyd REFUSED to honor quoted prices to me for a good 20 minutes of attempted haggling & pushing me at checkout time. Ridiculous!. Never again, lifes too short.
I live in Germantown, MD, work in Rockville, and I still choose to take my car to Eurasian. Ive tried other places that specialize in BMWs, and they not nearly as good. You can trust their recommendations. I had a 5 series last 12 years and 180,000, and have a 10 yr old X5 with 185,000 which they keep running smoothly.
Great service, great prices, they are a wealth of knowledge and will keep me coming back
I first went in with a flat tire, and asked how much to plug it. The guy said no charge, and had me on my way in 5 minutes. While a good first impression and nice of them, I assume they only do such things to sucker you into coming back for the bigger things. When my drivers side mirror broke off a few months later, I came back to them asking them how much itd be. They quoted me at $450 parts and labor. I checked online and had an aftermarket replacement ordered and shipped for $20 bucks, and installed it myself in ten minutes! I get that they probably would have ordered a higher quality/dealer part, but that doesnt explain $430 more. Pure exploitation of people who assume they wont get ripped off, I wont ever go back.
I asked them to check my rear brake noise while doing my oil change there. They said I needed to change everything in my rear braking system (calipers, rotors and pads), as 1 of the calipers broke, giving me a $1,200+ quote. Although I understand every mechanic has his own opinion, I was alerted by a few red flags: 1. They refused to give specific reasons why I need to replace the calipers (which normally can last for the entire life of the vehicle). Did not tell me if it was leaking fluids or rusty or distorted. Just stuck. 2. They refused to explain why I need to replace both calipers, even though they stated only 1 of them stuck. I understand rotors & pads normally need to be replaced in pairs, but usually we can replace 1 calipers. 3. During the check, they also found my rear tail light not working. I asked if they can fix that, and they said it was LED light and they would charge $120 simply for opening it (classic ripoff redflag). So I drove away and went to another garage the next morning. Guess what, the calipers were fine and I only changed rotors and pads, which cost me less than $500. More over, they fixed the rear tail light in minutes by simply tightening a few wires. For free. Eurasian Service Center, are you kidding me???
Always great service at fair prices.A good place you can trust with your car is tough to find, and I would recommend these guys to anyone!
Ive been going to Eddie and the guys for over ten years. VW, Mercedes, Toyota, Acura, Porsche. (Ive owned a lot of cars) Always honest and fair prices with great services. Theyve always found a way to fit me in if I need something at the last minute. Shuttle service around Tysons. Ive recommended several friends who have also been satisfied customers. Great alternative to dealers who usually want you to subscribe to ever and all service rather than what you really need to keep my car running tops at a reasonable cost.
Excellent service, knowledgeable staff, and close to Tysons and Vienna. I would recommend them anytime!
Great service, fair prices, nice people. Local drop off/ pick up service available.
EddieThank you for the great job.Allen
Charges for an extensive service came in under estimate! Eddie is the best.
Excellent, prompt, and personal service. Thank you for everything Eddie!
Went for an Inspection, $16, quick, nice staff.
Eddie is the man. Professional, organized, honest, transparent.
Great car service
Great service!
Excellent service Eddie is the man!!!